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Einstein Bros Bagels Interview
Questions

31 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 31

We have had concerns with employee theft recently. What would you do if you caught a co-worker stealing? co-worker stealing?

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Einstein Bros Bagels Interview Questions

  1. 1.

    We have had concerns with employee theft recently. What would you do if you caught a co-worker stealing? co-worker stealing?

      Some businesses have trouble with employee theft, and they need to make sure that they are hiring someone who is honest and trustworthy. Talk to the interviewer about the steps you would take if you caught a co-worker stealing at Einstein Bros Bagels.

      Rachelle's Answer #1

      "I am sure that you have an internal policy for employee theft so I can assure you that I would follow the required steps to report the theft. I am a trustworthy person with a strong track record of honesty with my previous employers."

      Rachelle's Answer #2

      "If I caught an employee stealing, I would report the incident immediately. As a previous manager, I understand the value of employee honesty."

  2. 2.

    How do you respond to problems that require a quick solution?

      When it comes to complex problem solving, decisions are not always readily reached. It takes practice, experience, and confidence to learn what sorts of decisions yield the best results. Walk the interviewer through your process when it comes to making quick decisions. Do you rely on past experiences? Perhaps you go with a gut feeling. Maybe you have read case studies that you lean on in these instances.

      Problems that require you to act quickly can be emergency situations such as knowing where the fire extinguisher is and grabbing it fast enough to put out a small grease fire in the company kitchen. Other quick decisions could be if you are asked to take on a new responsibility and are only given five minutes to decide if it's something you are prepared to take on. Going with your gut is a skill, and the more you learn to trust your intuition, the easier it becomes to make these types of decisions. Demonstrate that you are confident and able to react swiftly when the need arises.

      Rachelle's Answer #1

      "I thrive under pressure and always have, so when I'm given a time-sensitive situation to address, I light up and get down to business. I am more impactful and even more creative when I have little time to do much besides jump in and take charge. This ability to make fast decisions is especially helpful in my role as manager when there is an inventory, personnel, or customer issue."

      Rachelle's Answer #2

      "I respond well to emergency and fast-moving situations that require intuitive decisions. I was raised to trust my initial response so, I do just that! One recent example was when we had a kitchen fire in my previous place of employment. Many of the staff panicked, but I relied on my training, found the fire extinguisher, put the fire out, and made sure that everyone was okay and uninjured."

  3. 3.

    Tell me about a time when you had to lead a team. What was your biggest success factor?

      The interviewer would like to hear about a time that you led a team, with a positive outcome. The highlight for the interviewer the primary factors that made your leadership style a success. Your example could come from the workplace or perhaps a time when you led a group project during your post-secondary studies.

      Rachelle's Answer #1

      "Just last month I was asked to lead our day shift employees when my boss was away on sick leave. I took charge for two weeks, and the experience was quite positive! I believe the biggest success factor was that I tried to emulate his leadership style and did ask his help when I wasn't sure what to do. I feel this experience prepared me for a leadership role. I am excited to take on a team lead role again."

      Rachelle's Answer #2

      "Our company had a contest last month to see who could up-sell the most menu add-ons, and I was asked to be our team leader for the challenge. I enjoyed that responsibility, and we ended up winning the reward in the end because my team increased sales by the highest percentage."

  4. 4.

    Do you have experience in corrective discipline and terminations?

      Terminations and corrective discipline measures can be very difficult to do but, with experience, they do get more comfortable. Talk to the interviewer about the extent of your experience with terminations and discipline.

      If you do have the experience: "I have been a part of individual terminations and group lay-offs throughout my career. I am comfortable with these types of tasks."

      Rachelle's Answer #1

      "I have been a part of individual terminations and group lay-offs throughout my career. I am comfortable with these types of tasks."

      Rachelle's Answer #2

      "If you do not have the experience: "I have not been in a position to perform terminations or hold corrective discipline meetings; however, I would be willing to perform these types of tasks with a small amount of training and research."

  5. 5.

    At Einstein Bros Bagels we put a lot of pride in the cleanliness of our restaurants. How important is cleanliness to you?

      The interviewer would like to know that you have an interest in keeping up their high standards of cleanliness. Give examples of times when you went over and above to meet cleanliness standards in your previous role(s).

      Rachelle's Answer #1

      "I am very concerned about cleanliness as it has everything to do with first impressions, and also the health of your customers. In my current position, I am always the first to notice anything out of place or in disorder. Rest assured, I would be proud to uphold the cleanliness standards at Einstein Bros Bagels."

      Rachelle's Answer #2

      "I appreciate that Einstein Bros Bagels has such a strong focus on cleanliness. I have taken some health and safety related courses and am confident that you will be more than satisfied with my standard when it comes to cleanliness."

  6. 6.

    Do you see long term career potential with Einstein Bros Bagels? If so, where would you like to see your position go in the next 2-3 years?

      Talk to the interviewer about the ways that you would like to see your career grow with Einstein Bros Bagels. What type of role would you want to gain in the future?

      Rachelle's Answer #1

      "I would like to see my experience in leadership grow over the next few years. Einstein Bros Bagels has a strong reputation for developing and promoting their employees which is something that I am excited about."

      Rachelle's Answer #2

      "I would like to see a long-term fit with Einstein Bros Bagels. If I could grow with your company, I would like to see it turn into a management role that includes a component of human resources. I am currently earning my BA in Human Resources and would love to have an opportunity here when I graduate."

  7. 7.

    Rate your communication skills from 1-10 with proper examples backing your given rating.

      On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?

      Rachelle's Answer #1

      "I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."

      Rachelle's Answer #2

      "My verbal communication skills are strong; however, I would say that my written communication skills are not as strong. I don't have the experience when it comes to email communication, for example. For this reason, I would rate my communication skills as a 7/10."

  8. 8.

    Have you ever taken the fall for a situation, where it was really not your fault, in order to protect a coworker?

      Taking the fall for a situation, to protect a co-worker, is a tricky situation. It can show teamwork, but it may not be the most honest thing to do. Talk to the interviewer about your thoughts on taking the fall for something you did not do.

      Rachelle's Answer #1

      "I do not believe in 'taking the fall' for people based on protecting them. Transparency is always a good idea, and if something went wrong, then it needs to be addressed to prevent it from happening again. When it comes to clients, I will apologize on behalf of the company for errors. In that case, I will do what it takes to protect the company's reputation."

      Rachelle's Answer #2

      "I have taken the heat for a situation that was not my fault. Honestly, it wasn't anyone's fault, and I understand that sometimes the blame needs to land somewhere when corporate is looking for answers."

  9. 9.

    Tell me about your experience in training and coaching others.

      Coaching and training experience may not be a direct requirement for this role, but they are abilities that are always valued by an employer. Briefly explain the knowledge that you do have in training, and coaching, in the workplace.

      Rachelle's Answer #1

      "In my last position, I trained new hires on how to use our applicant tracking system. It was a very cool experience because it showed me that I love to teach and train. I am good at explaining how things work. It required a lot of patience, but it helped me to recognize my leadership potential."

      Rachelle's Answer #2

      "I have been a part of the interviewing and on-boarding team in numerous organizations. Whether I am training formally or not, I am always the go-to for shadowing and mentorship. It's something for which I am very passionate. I love to see others succeed and help them do so. I've done this in each company I've worked for and wouldn't have it any other way. "

  10. 10.

    What do you enjoy doing in your free time?

      If you are a part of any organizations, sports teams or clubs, talk about your involvement. Share the role you play and your contribution as well as what you enjoy about it. If you enjoy other activities like writing, hiking or spending time with friends, talk about those too. This question gives the interviewer a chance to get to know you. They are interested in learning about your personality and what motivates you. If any of your outside activities are related to this position, definitely share the skills you have learned and the similarities.

      Rachelle's Answer #1

      "I spend a lot of my free time volunteering at the local animal shelter. I think that it is important to give back to your community, whenever possible."

      Rachelle's Answer #2

      "I love to read in my free time and spend as much time as I can doing that. I can be found reading anything from a 19th-century piece of British literature to the latest dystopian fantasy novel. My absolute favorite thing to do is to travel and couple it with reading: on the beach, on the plane, or just read about the cool intricacies of the place I'm visiting."

  11. 11.

    Do you have reliable transportation?

      Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. If you take the bus or ride a bike, that works too! Share that you have the means to get to work consistently and on time.

      Rachelle's Answer #1

      "I have reliable transportation. My vehicle is in great condition, and I am comfortable with the amount of travel required to get to Einstein Bros Bagels every day."

      Rachelle's Answer #2

      "I take public transit; however, I find it to be very reliable. I was late to work only once last year, and that was due to a snowstorm which stalled all of our employee's commute - including those with personal vehicles. Rest assured, I am reliable and will always come to work on time."

  12. 12.

    When have you spoken up for cause, knowing that it would directly look unfavorable on you, because it was the right thing to do?

      Every manager wants a team player who will not resist company policy or argue about every detail of the workload. However; time may come when you need to speak up about something, and it may not look the best on you. Talk to the interviewer about a time that this may have happened to you on the job.

      Rachelle's Answer #1

      "For the most part, my company abides by all labor regulations. In the case of overtime, they did not abide by the regulations, and I had to speak up for my team. The company was not happy about it because it cost them a lot of money but, in the end, they realized that they were in error."

      Rachelle's Answer #2

      "I stuck up for an employee bullied in the workplace. They did not fit in, and perhaps their personality was a bit off-putting; however, nobody deserves treatment like that. My co-workers didn't like being called out, but eventually, they came around. All in all, it was worth it to speak up."

  13. 13.

    Do you think honesty is always the best policy?

      Is honesty always the best policy? Talk to the interviewer about your thoughts on honesty in the workplace.

      Rachelle's Answer #1

      "Sometimes full disclosure can damage someone's self-esteem, and reality isn't always best expressed in full and can be self-indulgent based on the person's intention. In those instances, honesty isn't always the best policy."

      Rachelle's Answer #2

      "I was always raised to be honest so yes - I do believe that honesty is the best policy. It's best, to be honest, and tell the truth whenever possible."

  14. 14.

    Are you a leader or a follower?

      A good leader takes the initiative, listens and communicates well with others. A good follower is good at following directions and working hard to accomplish tasks. Both have great qualities. Depending on the role, it may be more critical for you to instigate solving problems and creating innovative solutions, or it may be more important to get the work done. Share some of your strengths to show you have qualities in both categories.

      Rachelle's Answer #1

      "It depends on the situation. I am good at listening and following directions, but I am also great with people and working as a team to solve problems. I would say I have qualities of both, and I know I would rise to the occasion if given a leadership opportunity."

      Rachelle's Answer #2

      "I can be a follower when necessary; however, I am naturally a leader at heart. I like to mentor others and am a good example to new employees."

  15. 15.

    How do you handle stress?

      Are you someone who can handle stress on the job? How do you manage the stressful times? Talk to the interviewer about your ability to control pressure in the workplace.

      Rachelle's Answer #1

      "I handle stress very well, and when you call my references, they will attest to this fact. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress."

      Rachelle's Answer #2

      "Stress is part of any demanding job, and I have learned to embrace it. I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels."

  16. 16.

    When have you been asked to perform a function or complete a task in which you had little or no experience in doing?

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  17. 17.

    Have you taken any Food Safety courses?

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  18. 18.

    The casual dining industry is very competitive and turnover can be high. Why do you want to work for Einstein Bros Bagels over any of our competitors?

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  19. 19.

    At Einstein Bros Bagels we offer a strong training program. What aspects of training do you feel you need most?

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  20. 20.

    We have some strong competition at Einstein Bros Bagels. What do you think makes us stand out?

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  21. 21.

    At Einstein Bros Bagels we put a great deal of value on customer service. How would you describe your customer service skills?

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  22. 22.

    At Einstein Bros Bagels we have gained a lot of momentum this year using social media marketing techniques. Do you follow us on Instagram, Facebook, or Twitter?

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  23. 23.

    At Einstein Bros Bagels we encourage education and training for our employees. If you could further your education, what path would you choose, and why?

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  24. 24.

    What do you know about the workplace culture at Einstein Bros Bagels?

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  25. 25.

    How do you manage difficult customers?

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  26. 26.

    At Einstein Bros Bagels we handle a lot of cash transactions throughout the day. Do you consider yourself responsible and trustworthy? Give me an example.

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  27. 27.

    At Einstein Bros Bagels, our restaurants are open evenings and weekends. What are your preferred shifts? Do you have any limitations to your availability?

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  28. 28.

    When you suffer a setback, how does that emotionally affect you and your work?

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  29. 29.

    What questions do you have for me?

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  30. 30.

    When a problem arises, what are your first reactions?

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  31. 31.

    How many days were you absent from work last year?

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