Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with delays in the workplace.
Echo Global Logistics Interview Questions
When you suffer a setback, how does that emotionally affect you and your work?
Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with delays in the workplace.
"Experiencing a setback is always disappointing, and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"
"Setbacks happen for a reason, and they do not affect me emotionally in the least. I am a very pragmatic thinker and stay focused despite the challenges that come my way."
The transportation industry is ever-changing. At Echo Global Logistics we seek to hire individuals with a keen interest in this industry. How do you stay up to date on transportation related current events?
The interviewer would like to confirm that you have a genuine interest in the transportation industry. Perhaps you read transport related magazines, follow particular mechanical journals or subscribe to a blog related to this industry. Briefly share with the interviewer how you stay up to date on current events related to Echo Global Logistics.
"I am always interested in learning more about this industry and the changes that are taking place. Most frequently, I read Canadian Trucking Magazine. There are also a couple of blogs that I follow including NADA Commercial Truck Blog and TruckingTruth."
"It is a challenge to stay up to date on the transportation industry, with policy changing on a regular basis. The most reliable source that I utilize is 'Transport Topics.' With that said, I love to learn about new resources. Would you mind sharing with me your favorite source of transportation-related news?"
How long have you been looking for a job?
Talk to the interviewer about your job search. Have you been on the lookout for a long time? How successful has your search been? You can also ask the interviewer how quickly they are hoping to hire.
"I have been on the search for perhaps a month or so. I am now just beginning to become more aggressive in my job search. How quickly are you looking to make a decision?"
"I am a passive job seeker who is keeping abreast of opportunities that are right for me. I think it's best to look for a new position while currently working. It prevents rash decisions made out of desperation."
We run Echo Global Logistics as a 24/7 operation. Do you have any limitations on your hours and availability?
If you have any restrictions in your schedule, now is the time to discuss those. If you are not sure of the hour's requirement for this job it is okay to ask the interviewer for further details before you give your reply.
"I understand that with a 24/7 operation there are many shifts available. Could you tell me more about what those look like?"
"Because I have young children at home my preference would be to work as close as possible to their school schedules. With that said, I am always open to working overtime and covering shifts whenever needed."
We seek to promote those who show initiative at Echo Global Logistics. Where would you like to see your career grow in the next 5 years?
Onboarding new employees is an expensive and time-consuming endeavor for any employer. Assure the interviewer that you see long-term career potential with Echo Global Logistics. It is highly recommended that you research the company online to discover any opportunities for future growth. Do they have multiple locations? Is there a variety of departments? Where do you see yourself growing within Echo Global Logistics? Be enthusiastic when you discuss your long-term career plans!
"I am looking for a long-term career opportunity within the transportation industry. I feel that this role with Echo Global Logistics is a perfect step in my career now, and for the future. I see that you have operations management positions open. My dream would be to earn a leadership role with Echo Global Logistics down the road."
"In 5 years I would like to be seen as an authority in our industry. I would like to be well-connected and trusted when it comes to my work here."
What could your current employer do for you that would have prevented you from looking for a new job?
There are just a few reasons why an employee would want to leave their current position. Talk to the interviewer about your reasons for moving on and what could have prevented you from starting your employment search. Be sure to avoid speaking negatively about your current employer.
"What prompted my search was a reduction in hours and a pending lay off in the fall due to lack of business. I am satisfied with the majority of aspects when it comes to my current position, but it just isn't providing for me financially."
"All employees want is to feel valued, appreciated, and to make a good living. My current employer is relocating to another state, and I am not interested in relocating. Other than that - they fulfilled my needs as an employee, in most ways."
When do you best demonstrate yourself as a leader?
The interviewer wants to know that you are confident about your leadership abilities and that you understand when your leadership abilities have been most useful.
Perhaps you best demonstrate yourself as a leader when your manager is away. Maybe you often jump into a leadership mindset when a co-worker is struggling. Think about a recent time when an employee on your team was successful at something because of your leadership skills. Discuss the scenario and how your leadership skills made the difference.
"I best demonstrate myself as a leader when I know that a coworker could use my assistance. I seem to be a natural teacher and mentor which means that when someone is struggling, my first instinct is to train them. Just recently, I coached a new employee on a sales technique that helped her to achieve her quota for the first time. I look forward to working in this role with you because it will allow me to take on further leadership opportunities."
"In my current position, every time my current manager is away, I take on the role of leader for our team. This opportunity usually comes one day per week. When you call him for a reference, he will be able to tell you that I have naturally stepped into the responsibilities associated with being a leader."
How can we motivate you on the job?
Every employer should know how each staff member is best motivated. Talk to the interviewer about the variety of ways in which you are best motivated on the job.
"I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are being noticed. In my current position, we have a leaderboard, and I do like that concept because it creates a healthy bit of personal competition for me as well."
"Here are some ways that an employer may try to motivate you. Which ones resonate most with you?
- Incentive programs where points are earned
- Showing complete trust in your work and performance
- Setting smaller, more achievable goals
- Helping you to find your greater career purpose
- Being a positive example to you
- Maintaining an open and transparent workplace
- Personalized incentives vs. Team driven incentives
- Getting to know you on a personal level
- Positive feedback based rewards system
- Offering a healthy work/life balance by encouraging time off
- Letting you know your voice matters
- Allowing you to take the lead on projects that excite you
- Handing out big-picture plans, so you feel that you are contributing to the company's future
- Public recognition"
List the top 3 skills that you have acquired in your last role.
You have likely gained many valuable skills in your career. Share with the interviewer which skills you value the most. Be sure to include capabilities that will potentially benefit this potential new employer.
"In the past few years I was able to upgrade my education while still working full time. The biggest skill that I gained was my ability to multi-task as I worked the dual role of employee and student. I also have strong skills in a variety of Microsoft programs such as PowerPoint and Excel."
"Here are some transferable skills that you may have acquired along the way:
- Leading a team
- Intricate problem solving
- Particular software experience
- Organizational training
- Time management
- Listening skills
- Written communication
- Verbal communication
- Giving presentations
- Training new hires
- Hiring or on-boarding
At Echo Global Logistics all of our transportation vehicles are outfitted with Qualcomm on-board computers. Do you have experience with this type of equipment?
The interviewer would like further details on the types of software, programs, and technical equipment with which you have experience. How you rate your level of expertise will determine how much Echo Global Logistics will need to train you if selected for the position. Discuss your level of exposure to Qualcomm onboard computers or similar programs.
"I have approximately five years' experience with Qualcomm onboard computers and other similar systems used for GPS monitoring and communication. I would rate my abilities in this system as Intermediate."
"Although I have not worked with the Qualcomm system before, I do have experience with other onboard software. I am technically savvy and more than willing to start learning the Qualcomm system on my own time, before starting in this position."
How would you describe your personality?
Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. These traits could include buzzwords such as introverted, energetic, and confident.
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
"Here are some words you can use to describe your personality:
Describe an ongoing problem at your current or former employer that you were able to overcome.
Every place of employment will have its challenges. Talk to the interviewer about a specific issue that you were able to overcome in your previous role. Be sure to remain positive. Avoid complaining or saying negative things about your last employer or co-workers.
"In my most recent position we had an ongoing concern with our most popular stock depleting before the new shipment would come in. Customers would become annoyed and upset, which then became an issue for me as the Customer Service Manager. I decided to document the cycle and then approach the Inventory Manager about my concern. We were able to work on a solution for ordering from that particular supplier. In the end, this solved the majority of supply issues."
"A recurring problem that I have in my current position is the fact that our client management software is not user-friendly. Any entry that I need to make is incredibly time-consuming which poses a real problem when a deadline is present, or when we have clients waiting for an answer. I have found that the best workaround for this is not to allow my paperwork to build up. The more proactive I am, the better I can keep ahead of schedule."
When you have a problem at work are you one to carefully consider what is at stake or do you jump in and hope for the best?
It is essential to be able to quickly, yet effectively, assess an issue in the workplace. Talk to the interviewer about how you handle a problem at work.
"I have been with my current company for many years, so the majority of problem-solving comes second nature to me at this point. However, when I first started this job, I would have to spend more time in careful consideration before jumping in. I would say that when I have a problem, I have a healthy balance of the two."
"That depends on the situation and seriousness of the problem. I will not jump in with rash decisions on a problem that has a major impact on our business, but I will change coffee vendors on a whim to save money or increase satisfaction."
How would you describe your written communication skills?
Being a clear communicator, in written form, is a critical skill to master. Have you taken any courses in communication and writing? Are you confident in your written communication skills? Talk to the interviewer about your written communication abilities and support your answer with a brief example or story.
"I would describe my written communication skills as very strong and would rate myself as a 9/10. I have always had a penchant for writing and have taken university courses related to communication, writing, and journalism."
"My written communication skills are powerful. I often utilize written communications as a follow up to verbal communications. They provide a great resource for associates to go back to, and reference, plus they might answer any questions that come up along the way."
At Echo Global Logistics we connect businesses who need to ship their goods to companies who require those goods. This means that relationships are everything to us. What is your customer service philosophy?
Because Echo Global Logistics puts so much effort into their reputation, the interviewer needs to be confident that your philosophy on customer service aligns well with theirs. Be sure to research the Echo Global Logistics website and take note of any keywords they use when it comes to their clients and services. Match your language with theirs.
"I noticed on your website that you value your clients by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, customer service goes beyond friendliness and efficiency. You need to understand your customer's business needs and have the ability to analyze their future needs so that you can respond appropriately to their business landscape changes."
"My customer service philosophy is simple. I deliver the exact level of service to my customers that I would expect to receive, myself. Treating people with kindness is a simple first step to creating a strong and lasting customer relationship."
Although we have a great training program at Echo Global Logistics, we are seeking to hire someone with an intermediate level of experience in our industry. What types of transportation services are you most experienced with?
Considering the multiple competitors that we have, why do you want to work for Echo Global Logistics?
Echo Global Logistics provides transport services to a multitude of clients. What do you know about our clientele and the channels of business we service?
Productivity and communication are our top concerns at Echo Global Logistics. In your opinion, what suffers the most when synergy between dispatcher and driver is not present?
Because of the nature of business at Echo Global Logistics we conduct background checks on employees. This includes criminal background, credit, drivers abstract, and education verification checks. Are you willing to comply?
When have you had to make a split second decision? How do you react under unexpected pressure?
If you could start your career over again, what direction would you take?
How would you describe your work ethic?
When have you had to think outside of the box to solve a problem?
How many days were you absent from work last year?
Do you think honesty is always the best policy?
What personal traits do you look for in people you are hiring?
How do you balance life and work?
What sources do you look to when solving complicated problems?
What are your salary expectations?
Do you believe it is possible to be a good team member yet disagree with the leader?
You have a couple of gaps in your resume. Can you explain these?