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Echo Global Logistics Interview
Questions

32 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 32
At Echo Global Logistics we connect businesses who need to ship their goods to companies who require those goods. This means that relationships are everything to us. What is your customer service philosophy?
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How to Answer
Because Echo Global Logistics puts so much effort into their reputation, the interviewer needs to be confident that your philosophy on customer service aligns well with theirs. Be sure to research the Echo Global Logistics website and take note of any keywords they use when it comes to their clients and services. Match your language with theirs.
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Top 30 Echo Global Logistics Interview Questions with Full Content
1.
At Echo Global Logistics we connect businesses who need to ship their goods to companies who require those goods. This means that relationships are everything to us. What is your customer service philosophy?
Because Echo Global Logistics puts so much effort into their reputation, the interviewer needs to be confident that your philosophy on customer service aligns well with theirs. Be sure to research the Echo Global Logistics website and take note of any keywords they use when it comes to their clients and services. Match your language with theirs.

Rachelle's Answer #1
"I noticed on your website that you value your clients by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, customer service goes beyond friendliness and efficiency. You need to understand your customer's business needs and have the ability to analyze their future needs so that you can respond appropriately to their business landscape changes."
Rachelle's Answer #2
"My customer service philosophy is simple. I deliver the exact level of service to my customers that I would expect to receive, myself. Treating people with kindness is a simple first step to creating a strong and lasting customer relationship."
2.
Although we have a great training program at Echo Global Logistics, we are seeking to hire someone with an intermediate level of experience in our industry. What types of transportation services are you most experienced with?
Although the answer to this question may be on your resume, the interviewer would like for you to expand on your experience and give them a bright idea of your expertise level in their industry. Be sure to highlight the knowledge you have that directly relates to the business focus of Echo Global Logistics.

Rachelle's Answer #1
"The bulk of my experience in the transportation industry comes from my time as a dispatcher in Expedited & Emergency, Temperature Controlled, and Border Crossing focused transportation. I have approximately 12 years' experience total. I would rate myself as an intermediate to an expert level employee in most areas of transportation and freight."
Rachelle's Answer #2
"My experience in transportation services is vast. I have worked in this industry for the past ten years, primarily in heavy haul transportation. I do look forward to learning even more, through your training program."
3.
We run Echo Global Logistics as a 24/7 operation. Do you have any limitations on your hours and availability?
If you have any restrictions in your schedule, now is the time to discuss those. If you are not sure of the hour's requirement for this job it is okay to ask the interviewer for further details before you give your reply.

Rachelle's Answer #1
"I understand that with a 24/7 operation there are many shifts available. Could you tell me more about what those look like?"
Rachelle's Answer #2
"Because I have young children at home my preference would be to work as close as possible to their school schedules. With that said, I am always open to working overtime and covering shifts whenever needed."
4.
Considering the multiple competitors that we have, why do you want to work for Echo Global Logistics?
Before your interview with Echo Global Logistics it's a great idea to get to know who their competitors are, and what makes Echo Global Logistics stand out from the rest.

Research online through a Google news search, or on the company website. If Echo Global Logistics has a 'News' or 'About Us' section on their website you will likely find some information on recent awards, industry accolades, etc.

Rachelle's Answer #1
"While researching Echo Global Logistics and the local market I did see that there are a few competitors in our area. What stood out to me was the enthusiasm of your team when I first applied here, and also the fact that you recently won the coveted Transportation Leadership Award. In addition to all of this, I see that Echo Global Logistics puts an important focus on carbon footprint. All of this makes you stand out from your competitors."
Rachelle's Answer #2
"From my research, I see that your business is the longest standing company in the area. Also, you have the most positive customer reviews online. After reading through your website, I saw a common theme of dedication to exceptional service and customer satisfaction. These are just some of the factors that make you stand out as the best potential employer in this industry."
5.
At Echo Global Logistics all of our transportation vehicles are outfitted with Qualcomm on-board computers. Do you have experience with this type of equipment?
The interviewer would like further details on the types of software, programs, and technical equipment with which you have experience. How you rate your level of expertise will determine how much Echo Global Logistics will need to train you if selected for the position. Discuss your level of exposure to Qualcomm onboard computers or similar programs.

Rachelle's Answer #1
"I have approximately five years' experience with Qualcomm onboard computers and other similar systems used for GPS monitoring and communication. I would rate my abilities in this system as Intermediate."
Rachelle's Answer #2
"Although I have not worked with the Qualcomm system before, I do have experience with other onboard software. I am technically savvy and more than willing to start learning the Qualcomm system on my own time, before starting in this position."
6.
Echo Global Logistics provides transport services to a multitude of clients. What do you know about our clientele and the channels of business we service?
Before your interview, be sure to research Echo Global Logistics and the types of clients and businesses they serve. In addition to their website, a quick Google search could tell you a lot about their clients and business channels. Give your best answer and be sure to ask the interviewer for further details. The more you know, the better off you will be in the next step of interviews with Echo Global Logistics!

Rachelle's Answer #1
"From the research I have conducted, my understanding is that you service businesses primarily within Retail, Automotive, Industrial, Food & Beverage, and Chemical. Is this correct? I would love to learn more."
Rachelle's Answer #2
"I have researched your organization quite a bit and am impressed with the range of business and clientele to which you provide transportation services. From my understanding, you primarily service manufacturing clients who consider themselves to be small to medium-sized operations. I see that you have many longstanding relationships with your clients and that much of your business comes from a core group of returning clients."
7.
Productivity and communication are our top concerns at Echo Global Logistics. In your opinion, what suffers the most when synergy between dispatcher and driver is not present?
The interviewer would like to know that you have a natural tendency to think about the good of the business and that you understand how important clear communication is within the transportation industry. Talk a little bit about the aspects of business you feel suffer the most when communication is not healthy between dispatcher and driver.

Rachelle's Answer #1
"When communication is not strong between a driver and dispatch, it can become a costly problem. When there is a strong synergy between the two, a company can significantly reduce fuel consumption and greatly improve customer service."
Rachelle's Answer #2
"What suffers most when synergy between dispatcher and driver is not present, is team morale. When communication is strong, employees want to stay in their jobs, they work harder, and are more motivated to make an effort for their company."
8.
We seek to promote those who show initiative at Echo Global Logistics. Where would you like to see your career grow in the next 5 years?
Onboarding new employees is an expensive and time-consuming endeavor for any employer. Assure the interviewer that you see long-term career potential with Echo Global Logistics. It is highly recommended that you research the company online to discover any opportunities for future growth. Do they have multiple locations? Is there a variety of departments? Where do you see yourself growing within Echo Global Logistics? Be enthusiastic when you discuss your long-term career plans!

Rachelle's Answer #1
"I am looking for a long-term career opportunity within the transportation industry. I feel that this role with Echo Global Logistics is a perfect step in my career now, and for the future. I see that you have operations management positions open. My dream would be to earn a leadership role with Echo Global Logistics down the road."
Rachelle's Answer #2
"In 5 years I would like to be seen as an authority in our industry. I would like to be well-connected and trusted when it comes to my work here."
9.
The transportation industry is ever-changing. At Echo Global Logistics we seek to hire individuals with a keen interest in this industry. How do you stay up to date on transportation related current events?
The interviewer would like to confirm that you have a genuine interest in the transportation industry. Perhaps you read transport related magazines, follow particular mechanical journals or subscribe to a blog related to this industry. Briefly share with the interviewer how you stay up to date on current events related to Echo Global Logistics.

Rachelle's Answer #1
"I am always interested in learning more about this industry and the changes that are taking place. Most frequently, I read Canadian Trucking Magazine. There are also a couple of blogs that I follow including NADA Commercial Truck Blog and TruckingTruth."
Rachelle's Answer #2
"It is a challenge to stay up to date on the transportation industry, with policy changing on a regular basis. The most reliable source that I utilize is 'Transport Topics.' With that said, I love to learn about new resources. Would you mind sharing with me your favorite source of transportation-related news?"
10.
Because of the nature of business at Echo Global Logistics we conduct background checks on employees. This includes criminal background, credit, drivers abstract, and education verification checks. Are you willing to comply?
Most companies in the transportation industry need to be very cautious about who they hire. There is a chance that much of the information you are going to access could be confidential and you may be assisting with the transport of dangerous goods. Assure the interviewer that you are most willing to comply with any form of background check they require.

Rachelle's Answer #1
"I am happy to comply with any background check required. My criminal and driving record is clean, and I have a strong credit history. I do not participate in drug use, either. You can be assured that if you hire me for this role with Echo Global Logistics, I will maintain a clean record."
Rachelle's Answer #2
"I fully understand why a complete background check would be required in this field of work. I am happy to comply with any checks that you need to conduct."
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