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ECCO Outsourcing Interview
Questions

31 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 31

At ECCO Outsourcing, our primary work is to cater to other businesses. What do you foresee as the biggest challenge working in the commercial services industry?

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ECCO Outsourcing Interview Questions

  1. 1.

    At ECCO Outsourcing, our primary work is to cater to other businesses. What do you foresee as the biggest challenge working in the commercial services industry?

      Working in the commercial services industry can be challenging for a few reasons. You are working with businesses who have tight deadlines, varying business hours, and multiple departments with different needs. Briefly talk to the interviewer about the challenges you foresee in this role with ECCO Outsourcing. Remain positive and complete your answer by commenting on your abilities to meet these challenges.

      Rachelle's Answer #1

      "This position sounds very exciting, and I understand that all roles come with their challenges. If I had to comment on potential challenges, I think the biggest one will be to learn this new industry and the language that comes with communicating with your clients. I am confident; however that I will meet your expectations as I am a quick and diligent learner."

      Rachelle's Answer #2

      "As in many industries, I believe that the biggest challenge in business is competing with all of the global e-commerce based organizations. They have less overhead and thus, can offer lower pricing. With that said, I do believe that ECCO Outsourcing does a great job when it comes to building value for your customers."

  2. 2.

    At ECCO Outsourcing we seek to hire those who think outside the box. When was the last time you made a suggestion for workplace improvement? What was the outcome?

      The interviewer would like to know if you are an engaged employee; offering suggestions and providing more profound thought when it comes to processing improvement in the workplace. Give an example of a time when you suggested an improvement in the workplace. It can be big or small! Did anything significant come out of your suggestion?

      Rachelle's Answer #1

      "Last year I made a recommendation for our office to incorporate a recycling program. We were going through a lot of single-use coffee pods. It bothered me how wasteful it all seemed. I presented a spreadsheet to my supervisor comparing the single-use pods vs. investing in a built-in coffee machine. The savings over two years were significant, and my boss has now presented my idea to our head office. It feels nice to be heard in the workplace, so I continue to keep my eyes out for opportunities for process improvements."

      Rachelle's Answer #2

      "I made some recommendations for change in our CRM system. The suggestions were surrounding how items received documentation and how outstanding tasks became highlighted. Our head office made the changes and a lot of people in our office commented on how much they liked the changes."

  3. 3.

    Tell me about a time when you took charge of a meeting. Was the outcome a positive one?

      The interviewer would like to know that you have the confidence to lead a meeting successfully. Think about a time when you have driven a meeting - big or small. This example could be a phone meeting, a lunch and learn, or a large client presentation.

      Begin by telling the interviewer the reason for the meeting, who was involved, and what approach you took to prepare for the meeting. Finally, be sure to mention why you felt the meeting was a success! What did you do in that meeting to create an effective and positive outcome?

      Rachelle's Answer #1

      "My employer asked me to lead a lunch and learn meeting to train 15 employees on our new client management software. I was already a subject matter expert on the software so it wasn't difficult for me to plan the lesson. The challenge was making the content entertaining enough to keep the employees engaged. I created a strong PowerPoint presentation that included pop quiz questions throughout. The presentation was a success, and my employer asked me to lead a follow up meeting a few weeks later."

      Rachelle's Answer #2

      "Just last week my boss had a personal emergency and could not make it in time for our monthly staff meeting. Everyone was already gathered, and so he called to ask me to take control of the meeting. I feel that I did a great job relaying the information and my boss was thankful for the way that I was able to step in."

  4. 4.

    When have you contributed to an effort to obtain a corporate goal?

      Engaged employees are always the most productive. Assure the interviewer that you are capable of being an involved team member by assisting, in some way, to the end goal of the corporation.

      Rachelle's Answer #1

      "My most recent employer had an extreme interest in giving back to the community. So much so that we, as a group, logged our volunteer hours and it was treated as another KPI. We would review our community contributions on a quarterly basis. Our goal was always to hit a minimum 500 volunteer hours per quarter which meant that everyone would volunteer one day per month. It was a great initiative and one that I happily participated in."

      Rachelle's Answer #2

      "Everyday! The corporate goal is always my primary driver, in my current position. To be successful in my position I need to always be in tune with what my employer is trying to achieve, and be an active participant."

  5. 5.

    ECCO Outsourcing values philanthropy and community giving. How do you choose to give back to others?

      The interviewer would like to know that you are socially responsible and a team player - even outside of the workplace. Your answer can be as simple as babysitting your grand-kids every Sunday, to a standing-volunteer gig, to charitable contributions.

      Rachelle's Answer #1

      "I work a lot but, when I do have free time, I spend that with my grand-kids. It helps to give my son a bit of a break as he is a full-time single dad. In addition to this, I volunteer at the local drop-in center every Christmas to help feed the homeless. Giving back is very important to me."

      Rachelle's Answer #2

      "Volunteering and charitable acts are important to me. I spend time volunteering at the local drop-in center every Sunday."

  6. 6.

    Customer service is our top priority at ECCO Outsourcing. What is your customer service philosophy?

      Because ECCO Outsourcing puts so much effort into their customer service reputation, the interviewer needs to be confident that your customer service values align with theirs. Be sure to research the ECCO Outsourcing website and take note of any keywords they use when it comes to their customers. Match your language with theirs.

      Rachelle's Answer #1

      "I noticed on your website that you put a lot of value into your customers by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, customer service goes beyond friendliness and efficiency. You need to understand your customer's business needs and have the ability to analyze their future needs so that you can respond appropriately to their business landscape changes."

      Rachelle's Answer #2

      "As overused as this phrase may be, 'Service with a smile' has always been my customer service philosophy. Very few people can resist a great smile and a friendly interaction! Friendliness warms customers up, makes them more inclined to work with you, and also diffuses a conflict quickly."

  7. 7.

    Strong time management is important at ECCO Outsourcing. How do you manage your time, even on the busiest days?

      The interviewer would like to know more about the types of tools you use to stay on task and meet deadlines. Discuss how you prioritize when everything demands your attention at once. Think about the ways you manage your projects and daily tasks and how those will help you to succeed in your role with ECCO Outsourcing.

      Rachelle's Answer #1

      "I manage my time by exercising the idea of 'time-blocking'. This approach means that I won't incessantly check my email; instead, I will allow myself to return emails in 30-minute time blocks, four times per day. Setting calendar alerts and personal deadlines for myself has also helped a lot."

      Rachelle's Answer #2

      "Very carefully! I prioritize deadlines and work that need to be done. Then work backward from there. When necessary, I utilize my resources and team to pitch in and contribute."

  8. 8.

    At ECCO Outsourcing, we look to hire those who will be a long term fit. Where do you see yourself 5 years from now?

      It's impossible to know where you will be in 5 years but you need to assure the interviewer that, given all possible circumstances, you could see yourself as a long-term fit for the position at ECCO Outsourcing.

      Rachelle's Answer #1

      "Ideally, 5 years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to see a great long-term fit here."

      Rachelle's Answer #2

      "5 years from now, I would like to supervise or manage a team of my own with ECCO Outsourcing. I feel like I am progressing in my career at a rate that will make this a possibility."

  9. 9.

    We have a wide range of services at ECCO Outsourcing. Have you ever used any of our services?

      The interviewer wants to know that you are well aware of the services offered at ECCO Outsourcing. Have you used them previously? Discuss with the interviewer any exposure you have had to the company. Keep your response positive and lighthearted.

      Rachelle's Answer #1

      "I have not personally used your commercial services; however, I have friends who have used ECCO Outsourcing for their business needs and their reviews were always positive!"

      Rachelle's Answer #2

      "I have been a customer of ECCO Outsourcing before, yes! The services I used were A, B, and C. My experience here was very comfortable, and everyone was professional. This experience is one of the reasons why I applied for this role. I want to work for a company that has high standards, and I know first hand that you do!"

  10. 10.

    At ECCO Outsourcing we provide services to a wide range of businesses. Which industry or business type do you have the most experience with?

      In the commercial services industry, your experience with clients may be widespread. Talk to the interviewer about any particular industry to which you may have more exposure. If you have a specialty - now is the time to discuss your expertise. Whether you have experience in the same industry as ECCO Outsourcing, or not, be sure to appear confident in your capabilities.

      Rachelle's Answer #1

      "I understand that the majority of business that is coming to ECCO Outsourcing is related to XYZ. I have about four years of dedicated XYZ experience. The remainder of my work experience is with a wide range of clients and industries. I feel that these experiences have equipped me very well for a position such as this."

      Rachelle's Answer #2

      "I have the most experience in the manufacturing industry. Approximately 15 years, in fact. I believe this experience will benefit me in this role with ECCO Outsourcing because I am well versed in best practices and manufacturing protocols."

  11. 11.

    When a problem arises, what is your first reaction?

      The interviewer wants to know if your reactions to problems reflect maturity and professionalism. How you react will significantly determine how you fit with the team at ECCO Outsourcing.

      Perhaps your computer crashes, and you realize you may have just lost all of your hard work. Or maybe you are limited on time and have a deadline rapidly approaching. Demonstrate to the interviewer that you take a very methodical approach to problem-solving, rather than reacting in an impulsive way when a problem occurs.

      Rachelle's Answer #1

      "When a major problem arises, my first instinct is to take a step back and absorb what just happened. I then go into "

      Rachelle's Answer #2

      "I have taught myself to become much calmer with my first reactions when problems arise. Now, I will step back and review my options for solving the problem rather than allow myself to become frustrated."

  12. 12.

    Outside of work, what type of creative activities do you like to pursue?

      A genuinely creative minded person will have outside activities aside from what's happening in the workplace. Tell the interviewer about the variety of ways in which you express your creativity.

      Rachelle's Answer #1

      "Outside of work I like to attend dance classes and I also attend the odd paint and sip wine nights at a local wine shop. I also enjoy reading as a way of nurturing my creative side."

      Rachelle's Answer #2

      "I think it's important to exercise creativity in a variety of ways. This reasoning is why I am involved in a variety of things such as team sports, reading, and art classes."

  13. 13.

    How did you maintain a good relationship with your most recent boss?

      The interviewer wants to know that you are capable of maintaining a harmonious relationship with those who are considered your leaders.

      If your relationship with your boss wasn't fantastic, what efforts did you take to make it better? Here are some suggestions:

      - Try to understand what your boss values the most
      - Keep your cool, even when you want to lose it
      - Anticipate their needs and stay one step ahead
      - Take leadership opportunities to show your worth
      - Adapt to their preferences

      Some basic ground rules for a stable working relationship with your boss are open communication, proactive listening, and not taking things personally. Discuss the ways that you cultivated a healthy relationship with your boss.

      Rachelle's Answer #1

      "My current boss is a very particular individual. Over the years I have taken the time to understand her preferences, her stress triggers, and what she enjoys seeing in my work. I find that if I stay one step ahead and maintain a positive attitude, we can work productively together."

      Rachelle's Answer #2

      "I value having a strong working relationship with my boss. I want to learn what they do and take on as much work to help our team as possible. I scheduled regular update meetings with my boss and went the extra mile wherever I could."

  14. 14.

    We value diversity at ECCO Outsourcing. When have you worked amongst a diverse group of people?

      Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity.

      Rachelle's Answer #1

      "I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable, and happy, in this type of environment because it offers a great learning opportunity."

      Rachelle's Answer #2

      "In my current role, I work alongside cross-functional teams regularly. Together, we manage our business and effectiveness. I enjoy the diversity component."

  15. 15.

    Many of the management and higher level roles with ECCO Outsourcing require a Degree in Business or similar. Please walk me through your post-secondary education.

      Your post-secondary background is on your resume; however, the interviewer is asking for you to go into further detail on your experience. This is a great time to brag a little bit about any scholarships, awards, or accolades you may have received during your post-secondary studies. Be sure to discuss how your education has prepared you for a position with ECCO Outsourcing.

      Rachelle's Answer #1

      "I would be thrilled to be considered for a management level position with ECCO Outsourcing. Although I do not have many years' experience in this type of position, I do have a Bachelor of Arts in Business Management from Walden University online. I graduated with a 3.6 GPA. I am very proud of this grade because I worked full time during my studies and still graduated top of my class."

      Rachelle's Answer #2

      "If you do not have a formal post-secondary education: "I did not have the opportunity to attend University; however, everything that I have learned on the job has been incredibly valuable. I would be thrilled to join your management team down the road so if you feel there are gaps in my knowledge, I would be happy to consider attending any required classes or workshops."

  16. 16.

    Due to the nature of ECCO Outsourcing business and services we may ask that you complete a full background check. Are you willing to comply?

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  17. 17.

    At ECCO Outsourcing we have many local competitors. In your opinion, what makes us stand out from the crowd?

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  18. 18.

    We value accountability at ECCO Outsourcing. If a customer sent a formal complaint about an interaction with you, how would you handle it?

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  19. 19.

    Do you fully understand what we do at ECCO Outsourcing?

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  20. 20.

    Sometimes the services and packages offered at ECCO Outsourcing can be confusing to new clients. How do you explain complicated concepts to those who may not understand?

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  21. 21.

    Tell me why you are the right fit for ECCO Outsourcing, and this position.

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  22. 22.

    Rate your communication skills from 1-10 with proper examples backing your given rating.

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  23. 23.

    Considering your background is in an industry different from ours, what skills and characteristics do you have that qualify you for this position in this industry?

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  24. 24.

    Looking at your resume, it seems there are certain skills necessary for this position that do not stand out. How do you think you will be able to compensate for these missing skills?

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  25. 25.

    How do you determine priorities when you have multiple projects due?

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  26. 26.

    At ECCO Outsourcing we value continued education and training. Tell me about your education.

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  27. 27.

    Tell me about a time when you used good judgement and logic to solve a problem.

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  28. 28.

    What kind of people do you enjoy working with?

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  29. 29.

    As a manager, who has been your greatest influence? A person that has defined what type of leader you wish to be.

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  30. 30.

    If you had $50,000 to build your own business, what would you do?

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  31. 31.

    What are your salary expectations?

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