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Top 30 Dunkin Donuts Interview Questions

What are your skills?
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Question 2 of 30
Why will you make a great employee at dunkin donuts?
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The interviewer wants to hear what you think it takes to be a great employee. Start off by telling the interviewer that you will come to work every day on time, a few minutes early even, with a positive attitude. Share that you will work as a member of the team helping each other meet every customer's needs. And, mention that you look forward to working hard to ensure every customer leaves your store happy.
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Question 3 of 30
Give me an example of how you delivered excellent customer service at your last position?
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Talking about a time when you calmed an upset customer can be a great example for this question. Be ready to talk about the time you went above and beyond with handling a customer complaint. Explain how you personally listened to every word the customer had to say. Next, describe how you apologized to the customer with a calm voice and sincere heart. Finally, be sure to tell the interviewer what solution you offered the customer. Perhaps you did not charge them for a meal if it was in a restaurant. Maybe you offered a new dish for them to try. Be sure to close with how happy the customer was when they left! Or, you may approach the question with something you have done during the normal course of the day to go above and beyond for your customers. For example, if you work at a grocery store, you might share that you walk the customers out to their car when customer levels allow and assist them with loading the groceries into their car.
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Question 4 of 30
Do you find our coffees to be delightful?
Professional Answers Preview
Absolutely! The interviewer wants to hear that you enjoy the Dunkin Donuts product. Start off by telling the interviewer that you indeed find the coffee to be delightful. Next, share your favorite Dunkin Donuts Coffee item. You might share that the Iced Vanilla Latte is a dream. You might share that the Dunkaccino is your thing. Or, perhaps you prefer a regular cup of Joe with cream and sugar.
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Career Interviews at Dunkin Donuts

Cashier
Crew Member
Question 5 of 30
Where do you see yourself in five years?
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Question 6 of 30
Name your three best qualities?
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Question 7 of 30
If I called your previous employer, What would he say about your work performance?
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Question 8 of 30
What is your favorite donut?
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Question 9 of 30
What does America run on?
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Question 10 of 30
How many different donuts do we sell?
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Question 11 of 30
How will you deliver donuts with smiles even if you are extremely busy?
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Question 12 of 30
Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
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Question 13 of 30
How often do you give an A plus effort while working?
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Question 14 of 30
Tell me about the Dunkin difference?
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Question 15 of 30
How much do you enjoy our donuts?
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Question 16 of 30
Why should we not hire you?
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Question 17 of 30
How many dunkin donuts stores are there worldwide?
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Question 18 of 30
What would you do if a coworker asked you to help steal?
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Question 19 of 30
How would you deal with an angry customer while you were busy completing tasks?
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Question 20 of 30
Why do you think you will like working at Dunkin Donuts?
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Question 21 of 30
Do you follow our twitter account?
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Question 22 of 30
Do you have any friends or relatives that work at Dunkin Donuts?
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Question 23 of 30
Why do you want to work at Dunkin Donuts?
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Question 24 of 30
How can I trust you not to steal?
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Question 25 of 30
How many customers does dunkin donuts serve per day?
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Question 26 of 30
How do you expect to make a difference at Dunkin Donuts?
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Question 27 of 30
Would you say you are a sociable person?
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Question 28 of 30
Tell me about a time when you had to be a leader. How was the outcome?
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Question 29 of 30
Describe a time when you disliked company rules in your last job?
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Question 30 of 30
Tell me about a time when you went above and beyond for customer service?
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User-Submitted Interview Answers

Question 1 of 30
What are your skills?
User-Submitted Answers
1.
Team player skillsCommunication skills.
2.
Hard work and honest time punctuality.
3.
Some of my skills would be I'm good with my hands in the sense of that I'm quick and I can get the job done. Reading music and playing an instrument has helped me.
4.
I am fast paced friendly and I give a 100 percent.
5.
I am hardworking, punctual, friendly and posses good leadership skills.
6.
I have auditory, interpersonal critical thinking and communicative skills.
7.
I am multilingual- fluent in English, moderate in French and Sesotho with basic Spanish. I am also proficient in Microsoft Office applications and working with and helping people.
8.
I am eager to learn and have a passion on working at a team working environment.
9.
I am a team player, I am helpful, and I am organized.
10.
I have lots of different skills that I have learned at schoola and being a mother you learn to juggle and do many thing at one time.
11.
I train a team of crew members, I lead them in the right direction, I work hard, outgoing.
12.
I work well with people, work ethic and team leader.
13.
Work with others, listens well, stand up under pressure.
14.
Hard work and ability to quickly pick things up.
15.
Communication, acting, talking, focus, optimistic, hard working.
Question 2 of 30
Why will you make a great employee at dunkin donuts?
User-Submitted Answers
1.
Great guest service and leadership skills. Pride in my job performance.
2.
Great guest service and leadreship skills, pride in my job performance.
3.
I'm a great worker , outgoing person and I think I got what it takes to h slow the job grow.
4.
I enjoy serving people and I think this job will allow me to do what I like best serving others.
5.
I am reliable hsrdworking and I enjoy coming to work.
6.
Because I am a friendly, responsible and determined.
7.
I am hard working, I learn quickly, and I always try my best.
8.
I am hardworking, friendly have good leadership skills and I pride myself in giving good job performance.
9.
Because I highly believe in customer service and I have pride in my job performance/ work ethic.
10.
I am always a hardworking and diligent worker, and I care for those around me, so I will be doing my best to make sure that I serve customers and put a smile on their faces.
11.
I am a diligent worker who takes great pride in what they do. I have flexible hours, and am more than willing to work on the weekends.
12.
I would get to work on time. I am a hard worker and very steady pace. Friendly with the customers and when one customers around finding something to fill or clean is always around to do.
13.
I have great leadership skills, and I give great customer service. I have lead a crew for almost three years, so I have a lot of experience under my belt.
14.
I am independent and a leader, I can handle tough situations fast and will help out anyone in need while at the Cafe.
15.
I believe I have the right skills to make me a great employee.
Question 3 of 30
Give me an example of how you delivered excellent customer service at your last position?
User-Submitted Answers
1.
I delivered EXCELLENT customer service by being observant and staying one step ahead without having to be asked.
2.
I smiled and makes sure every customer was satisfied.
3.
As this would be my first job, in order to deliver excellent customer service I would ensure that the customers needs a fully satisfied and would assist to the best of my ability.
4.
I was assigned an elderly woman and I went above and beyond the call of duty to ensure her needs were facilitated. Her family was rather pleased and commended my effort.
5.
I was always on time for my job and stayed overtime to help visitors or wait for students to return equipment.
6.
Making them feel comfortable and doing their order on time and correctly.
7.
Make sure you hear them give thier order correctly to get it right. People like thier coffee one way so its important to get it right.
8.
When we were very busy I kept my times below a 100, which is really good, and that means that we were getting them through the drive-thru very fast.
9.
In my last position excellent costumer service was a matter of kindness and speed. You wanted everyone to not feel rushed, be calm and accepted but also move them through. A big part of this for me was giving information and making it fit to everyone who needed it. So the old woman who had ear troubles, I would lean in closer. This attention to individuals made sure everything ran smoothly.
10.
Always keep a smile and great conversations.
11.
I have never had a last position.
12.
An example of me delivering excellent customer service at my last position is, I would always greet the customer with a smile, ask them "How are you?" then say "How can I help you?"
13.
No prior work experience.
14.
I gave them what they needed in order to make them happy.
15.
I don't really have any experience with customer service because I was a self employed house keeper for my last job. But I did work with people so to make them happy with the work I was doing, I paid attention to everything they wanted and gave it my best effort.
Question 4 of 30
Do you find our coffees to be delightful?
User-Submitted Answers
1.
Outgoing, determined, and responsible.
2.
Yes my favorite actually.
3.
Yes I really the coffee your company serves. The coffee taste really good with the donuts.
4.
Yes they are great and are a good price.
5.
I do, however, I am not a big coffee drinker, but I do like the tea here.
6.
Yes, Dunkin donuts is my favorite place to get coffee because of how great they taste.
7.
Yes, I really like Dunkin Donuts coffee. Plain or flavored. Or hot or iced also.
8.
Yes, they are my favorite and my family loves to enjoy them with Me.
9.
Yes, I absolutely enjoy drinking Dunkin Donuts coffee on my way to school every morning.
10.
I do! Dunkin donuts coffe is rich and even with cream and sugar, it has such good flavor.
11.
I believe the coffee is great.
12.
I love the coffee coolattas and I love the new swirl options for iced coffees. I am an iced coffee girl, no matter the weather.
13.
I really like the french vanilla coffee.
14.
I do not personally drink coffee, but I have heard from many people that they are in fact delightful.
15.
I do indeed! I especially am a fan of the Coolata.
Question 5 of 30
Where do you see yourself in five years?
User-Submitted Answers
1.
I see myself in college for theater.
2.
Graduating from a good college and finding a career within the industrial arts field.
3.
I see myself working towards or having my Ventiaty medical degree and being very successful in the feild.
4.
I see myself going into Nursing School to pursue a degree as a Certified Registered Nurse Practitioner.
5.
I see myself in college working hard to get my teaching degree.
6.
I see myself in college for criminal justice.
7.
I see myself graduating from a good college and having my own advertising bussiness.
8.
I see myself in a position with more responsibility.
9.
Finishing college to become a pediatric nurse.
10.
I see my self in a position with more responsibility.
11.
Graduating from college and entering the health field.
12.
At the beginning of my career in the Corporate world. My concentration is in Finance, so probably in a bank, or a corporate firm.
13.
I can picture myself working hard to get my undergraduate degree in pre-physical therapy or nursing.
14.
In five years I see myself going into my final year of college and pursuing a career in criminal justice.
15.
I see myself graduating college and to find a career in psychology.
Question 6 of 30
Name your three best qualities?
User-Submitted Answers
1.
Fast pace friendly hard working.
2.
Punctual,Very Responsible and hard working.
3.
Hard worker and punchuual.
4.
Organized, punctual, friendly.
5.
Flexibility, motivated individual, a leader.
6.
Friendly, hardworker, stay on task.
7.
My best three qualities are politness, confidence, and willness to learn new things.
8.
Hardworker, friendly, responsible, organized.
9.
Hardworker, responsible, friendly, organized.
10.
Social, hard working, and a fast learner.
11.
I am very reliable person and will always be here on time. I am easy to get along with. I dont start trouble. And finally I am trustworthy and will never steal from dunkin donuts because I have integrity.
12.
My 3 best qualities would have to be outgoing funny and sweet.
13.
My personality, my determination to get the job done, being responsible.
14.
My three best qualities are that I am a hard working person, i'm socialable.
15.
Hard worker, determined, respectful.
Question 7 of 30
If I called your previous employer, What would he say about your work performance?
User-Submitted Answers
1.
They would say that I was a diligent worker that always looked for something to do when it was slow. They would also say that I was very easy-going and was under control during the busy hours.
2.
They would say that I am a working machine.
3.
That I am hardworking and diligent as well as punctual.
4.
He would say that I am a diligent worker who prides herself in job performance and who strongly believes in collaborative work/ team work.
5.
They would say im a very hard working employee that always gives 100%
6.
She would definitely tell you about my diligence, honesty and punctuality. That I always worked hard and made sure she was up to date on my schedule.
7.
He would say that I did a great job with keeping things organized and tidy.
8.
I am focus, dedicated, and can manage through busy hours.
9.
They would say that I was always ready be be called on and at time if my hours needed to change to help out so way, I was always there and on time.
10.
They would say that I always have a positive attitude, and that I am a very hard worker. I always help out when I am needed, and give the customers the service they deserve.
11.
Although I have not had a job previously, many teachers and church members would tell you that I am a determined, focused, and driven person who gets the job done correctly.
12.
A god worker always on time.
13.
I have never been employed for money but if you called any of the people I work for I think you would get answers like optimistic, humorous, focused.
14.
They would say im a good work, im reliable and gets the work done on time.
15.
That I am a very good employee and that I adapt well to new challenges.
Question 8 of 30
What is your favorite donut?
User-Submitted Answers
1.
Jelly, when I want a donut it is the best choice.
2.
Strawberry with sprinkles.
3.
I like boston cream and jelly donuts.
4.
Chocolate frosted with sprinkles..
5.
Glazed is my favorite donut.
6.
My favorite donut has to be the ones with sprinkles.
7.
As I said before, I am not a huge donut fan, but I do like the strawberry frosted ones and the discontinued cookie dough ones.
8.
My favorite donut is the boston creme donut.
9.
The chocolate frosted donuts, you can never go wrong with chocolate.
10.
My favorite donuts would be THE BOSTON CREAM DONUT. It has everything. The chocolate topping the wonderul filling. I like to have one once in a while.
11.
My personal favorite is the chocolate sprinkled donut.
12.
My most favorite donut is the chocolate sprinkled donut.
13.
Chocolate with sprinkles.
14.
Chocolate glazed, or boston Kreme.
15.
My favorite donut is Boston creme donut. I wake up every morning at 9am just to get one.
Question 9 of 30
What does America run on?
Question 10 of 30
How many different donuts do we sell?
User-Submitted Answers
1.
35 different donuts.
2.
I have heard that there is like 52 different kinds. Some for special holidays and seasons its fun to see the new one come out.
3.
From what I understand, there are 52 total, but it daily it depends.
4.
I really dont know but there are soo many different flavors.
5.
You sell 52 different donuts.
6.
You sell about 130 donuts I believe. But it also depends on the time of year and holidays.
7.
Many many, I believe like 30? Not including the seasonal ones.
8.
I honestly have no idea, there are so many. I could name as many as I know, but I doubt I know all of them.
9.
35 regular donuts and 69 donuts altogether.
10.
I would say about 15 different donuts.
11.
Over 75 different kinds of donuts.
12.
I believe it's over 22 based on my research.
13.
I'm not sure the exact number, especially with the specialty donuts that you sell throughout the year. But I do know theyre delicious!
Question 11 of 30
How will you deliver donuts with smiles even if you are extremely busy?
User-Submitted Answers
1.
Stay fast pace and make sure I make no mistakes.
2.
Stay alert be sure no one steal the dunkin donuts!!!
3.
Make sure the order is right and stay on a fast yet steady pace.
4.
Even though the store is super busy I still would have a smile on my face. I would be very friendly to the customers.
5.
Continuing to smile to make the customers smile.
6.
I will make sure that every time I give a customer their donut, I put a smile on my face.
7.
I will make sure that I tend to each customer and mix sure I do not mess up any orders.
8.
Be extremely fast paced, friendly and make sure the customer is satisfied.
9.
With a fast paced working style as I smile no matter what.
10.
Stay calm and positive, even if there is a line out the door or the drive-thru is backed up. Panicking will not help. Accept the fact that mistakes can happen, and gladly adjust orders if the customer is not satisfied.
11.
Just be a happy person, focus a lot in the job and try not to make mistakes.
12.
Just because you are busy doesnot mean you cant smile. If you smile the customers will be happier and they will not mind waiting. Just get it done. Say thanks you waiting and have a nice day.
13.
You always make good eye-contact and tell them to have a good day, and come visit us again no matter how busy you are.
14.
Continue with great customer service no matter how busy it may be.
15.
I will be face paced and friendly. Customer satisfaction will always come first.
Question 12 of 30
Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
User-Submitted Answers
1.
Sometimes at school, the workload gets overwhelming so I have to stop doing as many things for fun as I'd like to and focus on school work. It's all about the to-do list for me. I find it really helpful.
2.
While in high school I took multiple advanced placement corses. I endend up with a lot of work to complete all due on the same day. I just wrote down everything that needed to get done and then went through to see which tasks would make a big differnce and which ones I could come back to if I had time after the bigger tasks.
3.
Iwill prioritize the urgent work.
4.
In order of what was most important. Smaller jobs that didn't effect as many items I gave less time.
5.
At school I had a lot of assignments to do so I made sure the unessceary stuff was out of the way and focused on the important stuff.
6.
Working for an interact club in high school and putting together an event that was to raise money for an orphanage, I went through all the tasks and looked at which ones would make a big difference and then came back to the others.
7.
I created a systematic approach which ended up in a chronological order where I completed the most conflicting and time consuming ones before I ventured into the ones that could be easily tackled.
8.
Well again back in high school my group did not try as much as I did and we ran out of time of editing a film project.
9.
Last year I took advance placement classes and many times assignments would be do all together from different classes and I would not finish them. I would tell my teachers they were incomplete and they would offer me an extra day to complete the assignments.
10.
Some times the best way is to have a list and start by crossing things off 1 at a time and it will all get done before you know it.
11.
Sometimes I have a lot of homework, work, and someone wants to hangout. I put work first, and then I do my homework after, and I put my social life last.
12.
Actually, last week I was faced with this problem. I had to complete two different assignments, but they were due on the same day. So, I just did the assignment that was more important and completed that one first.
13.
Focused on projects that had higher priority to upper management and customers.
14.
The tasks that are seen or affect the customers go first.
15.
I remember a time in school when I had many projects due. Some of the projects effected not only me, but classmates. I prioritized those, and then dealt with things that involved me.
Question 13 of 30
How often do you give an A plus effort while working?
User-Submitted Answers
1.
Staying postive and friendly and smile.
2.
When working, I always try to give an A effort. In school and out of school, if I do not try my absolute best, I know that things will have a bad outcome, or it won't be as good as I thought. Therefore, if I don't try my best, I might not even try at all.
3.
I always give everything I have into whatever I am working on. I pride myself in being able to work hard and get great results because of my work ethic.
4.
More often throughout my shift.
5.
More often throughout my shift.
6.
I try to give my best effort every day.
7.
I strongly believe in doing your best in all things so I strive to ensure that my performance depict that of an honorary employee with an A plus effort.
8.
I give an A plus effort in whatever I do whether its school, charity, sports, volunteering. If you dont give 100% its not worth doing.
9.
I always give my best effort in everything that I do, regardless of how good or bad I actually am at it. For example, I am not very good at swimming, but I give it my best shot.
10.
I always give an A plus effort whether its school or work.
11.
I try to do my best to excel at everything I do, no matter where I am, whether I am at school or work.
12.
I always work my best. If I am at work they are paying my for my time.
13.
I try to do my best in everything I do so I would say at all times.
14.
As often as physically possible. I try my best in everything I do.
15.
Always. I always strive to give it my all, even on my rough days.
Question 14 of 30
Tell me about the Dunkin difference?
User-Submitted Answers
1.
The dunkin difference is the freshly brewd coffe they serve to billions of costumer each year.
2.
The Dunkin difference is the amazing fresh brewed coffee and other cofee products avaible to customers. These products are un like any other coffee shop in that they are made to perfection with the customer in mind.
3.
The Dunkin Difference is quality coffee at an affordable price, brewed consistently.
4.
Dunkin has a wide range of drinks from caffeinated to non. Different types of breakfast sandwiches and bakery. It's a nice environment.
5.
Fresh brewed coffee at an affordable price.
6.
I believe the Dunkin difference is the the company guaranteeing customers that Dunkin products and coffees will always satisfy the customer.
7.
This is freshly brewed coffee that is made with the customer in mind.
8.
Its the freshly brewed coffee they sell to billions of customers every day.
9.
The Dunkin difference is the freshly brewed top quality coffee that Dunkin Donuts offers.
10.
Dunkin Donuts prides themselves on making a difference in a customers day by filling their order correctly and leaving them with a smile on their face.
11.
The freshness is like no other and its always made perfectly.
12.
The donuts are made in a special way with love and care.
13.
It is about having coffee that is consistent and keeping coffee first. I love that the cappuccinos are made with fair trade coffee.
14.
Strive to make everything better.
15.
Dunkin is way better than starbucks and other competitors because it offers higher quality, the donuts are made fresh and there is service with a smile.
Question 15 of 30
How much do you enjoy our donuts?
User-Submitted Answers
1.
A fair amount. I don't eat many but when I do I'm always satisfied.
2.
I enjoy them a lot I come every other morning on my way to school.
3.
I enjoy donuts, but I do not have them often.
4.
I love a good donut, especially because I have a sweet tooth.
5.
I really love them. But I like to save them for special treats on it would be bad for my cholesterol.
6.
They are very good, however I am not a fan of sweets in the morning.
7.
I like the jelly donuts most. Oh and the crullers. So I would say a decent amount. If I was offered a donut I certainly would not say no but I do have some restraint.
8.
I am a regular costumer and a buyer of your donuts at least once a week because I think they are so good. I also really like the seasonal donuts because I think they are more unique and fun.
9.
I enjoy your donuts as much as eating only your donut. I am not much of a donut eater but when I do eat a donut it going to be a Dunkin Donut.
10.
I really, really love donuts.
11.
I buy a donut every time I drink a coffee from Dunkin Donuts.
12.
Enough to choose you over walmarts donuts.
13.
I enjoy them very much. I love donuts in the first place but no one makes them as good as Dunkin Donuts.
14.
I love the Friendly atmosphere when I walk into the store, The Donuts are fresh And good.
Question 16 of 30
Why should we not hire you?
User-Submitted Answers
1.
In the fall I will be returning to campus again fulltime and my availability will be changing from 6 days a week to 3 days a week. (this was not the first mention of me cutting my availability down to friday through sunday once the fall came and I was still hired.)
2.
Great leadership akilla.
3.
I am a team player and motivator. I show initiate on and off the job. I am willing to work flexible schedules and overtime. If you company is not looking for someone who is willing to go the extra mile then I should not be hired.
4.
This being my first real job, I am going to put everything into it, hard work, care, and being a good team player. If there is someone who is strong enough and is willing to do better, then maybe you might not hire me.
5.
I am somewhat of a perfectionist, so I can be very hard on myself sometimes.
6.
Well my school schedule may not be in tact with your work schedule but if you guys arent looking for a hard working and dependable person then I shouldnt be hired.
7.
I am willing to be able to do whatever I can to be a great employee but if you are not willing to hire me then you should not hire me.
8.
I am older then some of the young girls that work at the store, but that doesnt mean am not good at my work. Some people call me a Jack of all trades. Some times I can figure things out on my own.
9.
You would miss out on my years of knowing and providing great customer service.
10.
If you do not want someone who is focused and sociable, who has experience working with people and enjoys it then you should not hire me.
11.
If you do not hire me you will be letting go a person with a lot of energy and hunger to learn.
12.
I see no reason to not hire me. I have determination to finish the job and do it with hard work.
13.
I may not be fast enough on the job.
14.
I think I have zero reasons to not be hired.
15.
You should not hire me because my brothers radioshack schedule is a nightmare to work around.
Question 17 of 30
How many dunkin donuts stores are there worldwide?
User-Submitted Answers
1.
I'm no sure but I can tell you how many Subways there are.
2.
There are 9700 Dunkin Donuts worldwide.
3.
Am I expected to know?
4.
There are around 9.700 dunkin donut stores worldwide.
5.
As of 2011 there are 10,083 Dunkin Donuts worldwide.
6.
Alot, I mean you like down the street and see five.
7.
I would want to guess around 200,000
8.
There are 9700 Dunkin Donut Stores worldwide.
9.
10,803 stores worldwide. There are also 7,015 franchise restaurants in 36 you. S. And 3,065 international shops in 32 countries.
10.
As of 2011, over 10500 stores in different countries all over the world.
11.
10,083 stores worldwide as of 2011, in 36 states and 32 countries worldwide.
12.
I believe that there are roughly 10,000-11,000 Dunkin Donuts stores worldwide.
13.
They are more stores opening all the time. Today my guess would be 11,000+
14.
Dunkin is a large chain, I have no idea. 100000?
15.
I would think there could be thousands.
Question 18 of 30
What would you do if a coworker asked you to help steal?
User-Submitted Answers
1.
Turn the employee in.
2.
I wouldn't do it, and then I would report it to the manager.
3.
I would tell them no and that if they were to steal I would report them right away to management.
4.
I would say absoluetly not and go to the manager.
5.
Decline and report the information to a manager.
6.
I will not tolerate that kind of action. Stealing is never an excusable thing, so I will report it to the manager right away.
7.
Refuse, and walk away. IMMEDIATELY inform the manager.
8.
I will tell them no and most likely report this to the manager.
9.
I would tell them no and report them to a manager.
10.
If they asked me I would say no not me. Stealing is wrong. I would let the manager know ASAP.
11.
I would tell them no, and immediately report it to management.
12.
I would say no and convince them to not do it.
13.
I would say no and ask them why they would ever think that was a good idea. If I thought they were actually going to go through with it I would give a private warning to the manager.
14.
I would indicate with my face that I do not agree, and try to get myself away from the situation so I could quietly tell someone else.
15.
I would say no and try talk to them out of it then tell the manager.
Question 19 of 30
How would you deal with an angry customer while you were busy completing tasks?
User-Submitted Answers
1.
Take care of the guest first with a smile.
2.
Fix what they are complaning about.
3.
Try to serve them with what they want and be polite and respectful.
4.
My way of dealing iwth an angry customer would be to stop what I was working on and get the customer to tell me their complants and work through them one at a time and try to give the customer the experience that they desierve.
5.
With smily face and patience.
6.
I would first try to correct the problem and if I wasn’t able to or it was something that I couldn’t take care of, then I would ask the manager for help.
7.
Apologize to the customer and try to help as Much as possible.
8.
With a smile on my face I would kindly ask the customer what the problem was and try and deal with them.
9.
I would first ensure that my composure is maintained at all times and seek the best possible route to ensure he/she is satisfied and reaps the culture of the dunkin donut experience.
10.
Try to calm the customer down and give them my full undivided attention.
11.
If out what the problem is that made them angry. And to make it right and if there is a manager around let them know about it. And how it was handle and if thats how they would handle it also.
12.
I would listen to their problem, apologize for our mistake, state how I will fix it, and then thank them for coming into our store, and that it wont happen again.
13.
I will involved my manager and solve he problem since customers are always rite.
14.
I would stop and calmly give them my full attention. Multitasking in this situation would probably just get less work done and giving them the full attention should help calm their anger. I would find out what they needed and then tell them exactly how I will solve the problem right after I do my current task. This attention will help them.
15.
Smile and agree to everything that they are saying.
Question 20 of 30
Why do you think you will like working at Dunkin Donuts?
User-Submitted Answers
1.
Customer service. I plan on being apart of a industry with strong customer service, which help further improve my communication skills, but overall help me interact with people from all backgrounds.
2.
I believe I would have an enjoyable time at Dunkin Donuts because of the way the company focuses on customer and employee satisfaction.
3.
The fast-paced environment is something that I love. I love having something to do constantly and DD can accomplish that.
4.
I enjoy working with people and because Dunkin Donuts is a Family environment business.
5.
Because every time I come to dunk in donuts I get great customer service.
6.
I believe I would like working at dunkin donuts because the company focuses on customer and employee satisfaction.
7.
Its a fast paced environment. It will be fun serving people of different kinds.
8.
Because of the dedicated team who create a friendly ambiance and serving good food to satisfy customers.
9.
I enjoy being near others and making them happy. I would also love the thought of saying I love working at Dunking donuts.
10.
It is a great company to work for. The workers are friendly and there is great training I am told.
11.
I think that I would love it. It is something that I already kinda know, but it is a whole new environment. I haveheard a lot of good things about them as well.
12.
I think I will like it because even the smell of coffee makes me happy and energetic. I have coffee candles at home for when I am trying to be my most productive. I will like working and seeing lots of people and learning new skills.
13.
Because its one of my favorite spots.
14.
I think I would like it because it will keep me busy and around people.
15.
I love interacting with people and working in fast-paced environments.
Question 21 of 30
Do you follow our twitter account?
User-Submitted Answers
1.
No I am never on twitter, I like working with people face to face.
2.
I do not, because I do not have a twitter.
3.
I do not because I do not have a twitter account.
Question 22 of 30
Do you have any friends or relatives that work at Dunkin Donuts?
User-Submitted Answers
1.
Ask the customer what the problem is and if I cannot solve it for him ask a manager.
2.
Putting my associates degree to work in a prison working with inmates.
3.
Chocolate cream. My family gets them once a week.
4.
No I do not have any that have worked for the company.
5.
I have two relatives that previously worked at Dunkin Donuts. It was both their first job, and it was my brother and sister. They both recommended that I should work here, because it is a great environment.
6.
I have some friends back home who have worked for DD. They liked it but they left for college etc. So I do not know anyone who currently works in the franchise.
7.
Yes, my friend Olivia works there.
8.
Yes, I have known people in the past that worked here and I know someone right now.
9.
I do have friends that work at Dunkin Donuts.
Question 23 of 30
Why do you want to work at Dunkin Donuts?
User-Submitted Answers
1.
I've always wanted to work at a coffe shope.
2.
I belive this a great oppority for me. Because I want to work at a place where they a good evermit like this here you are belive in treat every one with respect that go to show me that. The atomphere is prostive.
3.
Because I think I would be the perfect canidate to work here im good with getting along with people.
4.
Because I need this job and it'll be a good experience.
5.
This would be my first job and I would like to start earning my own money.
6.
I'm planning to go to college once I graduate, so I need to save money up for it, and plus, I love coffee and I'm very sociable, so it made sense to apply here.
7.
I want to work at Dunkin Donuts because I like the brand and it would right down the street from my house. I also think it would a lot of fun to work at a place like this.
8.
To start earning my own money and being responsible.
9.
This will be my first job, my older brother started working at Dunkin donuts when he was 14 and I feel like it would be a good start for me to make money and learn better social skills.
10.
As it is my first job, Iwould like to start earning my own money and also I do enjoy baking and cooking.
11.
I want to work at Dunkin Donuts to experience enjoyment and job satisfaction.
12.
Dunkin Donuts is a reputable company that prides themselves in customer service and charity and community affairs. I believe that is truly exemplary and I would love be associated with a company that values humanitarianism and service.
13.
I would like to start earning my own money and help this company succeed.
14.
I like that atmosphere here and I believe that my work ethic and care for people will serve me and Dunkin Donuts well.
15.
Well I want to start working at a store with alot of team work and I really do think dunkin donuts provides that.
Question 24 of 30
How can I trust you not to steal?
User-Submitted Answers
1.
Because I don't That is insulting.
2.
I dont steal I dont have a history of stealing.
3.
Hardworker dont steal.
4.
I am getting paid for my work there is no point.
5.
I have been in charge of money before.
6.
I dont have a history of stealing and im to honest to steal.
7.
Stealing is against my religion and I would never do that.
8.
I'm not a stealing person. I'm to much of a nice hearted and kind person. Even if I do something small like not answering the phone if a relative calls I feel guilty.
9.
I DO NOT STEAL and because I am an honest individual it is NOT a trait that you would have to be concerned with.
10.
For me it is morally wrong and I would never do that,
11.
Stealing is wrong, the only place it will get you is in jail.
12.
I have been raised to to steal. If I want something I can ask for it. I dont want a record its not worth the trouble.
13.
I have had a job at a fast food restaurant and I have never had any incidences of stealing. My drawers were always correct. I could never imagine stealing anything, I have high morals and values.
14.
I would never steal. I have no criminal record nor have I been accused of stealing before.
15.
I am a very reliable person and I take directions very easily.
Question 25 of 30
How many customers does dunkin donuts serve per day?
User-Submitted Answers
1.
I think more than a million donuts serve per day to serve, because donut is the one product highlights of our selling from the costumer.
2.
About 3 million people per day.
3.
Millions as a whole, I think like 300 per store?
4.
I think about 3.5 million customers per day.
5.
A million? A billion? I'm sure it's somewhere around there, the food and drinks here are amazing.
6.
I'm not particularly sure. I would like to find out, however.
7.
Dumkin donuts serves three million customers per day.
8.
Dunkin serves more than 3 million customers per day.
Question 26 of 30
How do you expect to make a difference at Dunkin Donuts?
User-Submitted Answers
1.
I can make a difference with the customers and not to forget the workers im good at my job and when I start it I dont finish untill im done.
2.
I would made a difference at Dunkin Donuts by being the dedicated worker that worked their best at making a smile on the customer's face and having fun while doing it to make a good environment for everyone.
3.
I am a very enthusiastic person. With my positive attitude towards work, I will be able to give the customers the best that they deserve. Also, I am a very dedicated person. I always put my 110% into everything I do. With both these characteristics, I hope to bring a change or difference at Dunkin Donuts.
4.
I am a very energetic and happy person. I believe I would make a difference by providing excellent service to every customer that comes in the the store.
5.
Because of my personal experience and open minded perspective I will be able to facilitate customer satisfaction. Once the customer is happy the company reaps its reward.
6.
By working diligently and keenly to serve customers, keep loyal customers happy and loyal.
7.
Simply with my passion and effort on working on a team working environment.
8.
I expect to satisfy the customers and put a smile on their faces.
9.
I hope that the workers and customers are happy to see me when am at work and will enjoy some nice coffee and a friendly visit. Maybe even stay for a meal or muffin. Become regular customers even.
10.
I would bring a positive attitude into the work environment, and share my good leadership skills. I would help lead the other crew into the right direction of satisfying all the customers.
11.
With my hard working attitude.
12.
My part may be small but if I can make a customer smile I will know I made a good difference.
13.
By making it a cheerful area to work in.
14.
I hope to participate in making the atmosphere cheerful and the process quick. I would prefer to maintain the current atmosphere.
15.
I plan on putting a smile on my face every single day and giving the best customer service possible.
Question 27 of 30
Would you say you are a sociable person?
User-Submitted Answers
1.
I would say I am pretty sociable b/c I am always trying to meet new people.
2.
Yes I would say that I am socialble because im always trying to meet new people.
3.
I would say so, I love meeting new people and am enthusiastic in social situations.
4.
Yes, I would say I'm sociable because that's the only way to get to know people and become associated with your surroundings.
5.
Yes. I enjoy new experiences and getting to know people.
6.
Very sociable, friendly and out going with my friends.
7.
I would say so. My friends think so and I enjoy meeting new people.
8.
Yes! I like to meet my friends and be social daily even for a quick hello.
9.
I am very friendly, I like meeting new people and making new friends.
10.
Without a doubt. I grew up with people, I am comfortable around them. I am a city girl at heart, I love being surrounded by people and talking to them.
11.
Yes, I think I'm great at working with people and I love to meet and make new friends.
12.
I would say I am and that people find me enjoyable and easy to talk to.
13.
Yes, I like to meet new people wherever I go and make others feel comfortable around my company.
14.
Extremely. I am one of the most social people you could ever meet. Talking is one of my favorite things to do, hanging out with friends. Also with my acting background, I think that it helps!
15.
I would say I am a sociable person as I enjoy meeting new people and learning about them and their diversity.
Question 28 of 30
Tell me about a time when you had to be a leader. How was the outcome?
User-Submitted Answers
1.
I am a manager at a laser tag place currently, so I have to be a leader everyday at work. The outcome is always positive because I try to keep my coworkers attitudes positive.
2.
When at school we had to shadow little kids so I had to be the leader to shown them and help them.
3.
This was during a leadership camp, in which we had to devise a way to get all members of the team over a pole, the outcome was we worked together to accomplish the task.
4.
I was going to school at the time I was nominated to be a group leader. Our project was submitted on time and every individual had the opportunity to showcase their talent in the product. I ensured that I utilized democratic leadership skills because every individual has a voice that will spark creativity.
5.
Fundraising and organizing a Masquerade ball against domestic violence for our campus United Nations Student Alliance.It was a lot of hard mental and physical work, right from the fundraising to the decorating, but it was a success. Everyone enjoyed themselves and left with a good experience.
6.
My group at high school I was the director of a film project so I had to take control.
7.
I was in charge of painting. I had to direct others on how to make certain things for spirit week wall. If something went wrong I would calm the person down and assure them that it could be fixed.
8.
We had a great out come. We all worked together and everything went very well.
9.
When I had to be a leader I had to handle an unsatisfied consumer and I also had a line of consumers to deal with. I first handled the unsatisfied consumer and then I handled the line.
10.
In my last job they encouraged cashiers to learn new skills in different areas of the store to create more job skills.
11.
The outcome was pretty good because I consider myself a good leader, and I love helping people.
12.
This February I had to do my college mini Thesis with 4 other students in my department. We all had sections to focus on, but I felt the major role I played was keeping the art direction and story intact. I made sure everyone stuck to the style we agreed on, and I made word spreadsheets in order to organize our work and hand in assignments to each other on time, so we could move on to the next step as a team. And, when things began to look murky, I consulted our Thesis Advisor in order to have a plan B or C if necessary so that we could make the Thesis deadline on time.
13.
Id like to think im the leader of the free world, people just dont know it yet.
14.
I have to be a leader all the time. I have younger siblings. I was a leader in the academic decathlon, I am often a leader in class. I like to keep hings democratic and let people know that their thoughts matter and have been heard. So staying approachable even as a leader is important to me. With that method my leadership outcomes have always seemed very positive and in reviews people always talk about how I take charge, keep people focused but also listen really well.
15.
Many group task in school and the outcome was always great.
Question 29 of 30
Describe a time when you disliked company rules in your last job?
User-Submitted Answers
1.
I had to not wear shorts and it was always extremely hot there and when I wore jeans I would be very uncomfortable.
2.
I really cant think of anytime that I disliked a rule. They usually have rules for good reasons.
3.
I disliked the fact that the managers would not follow through with their rules, people would not show up, and never get a write up. It is like they would pick and chose.
4.
I once was punished for not following directions of a supervisor as a camp counselor, even though if I had listened to their directions I would have left 15 7-13 year olds alone in a gymnasium.
5.
I have disliked rules but when I dislike a rule I always figure out why it exists because usually there is a good reason. At the food cupboard people had to wait outside rain or shin until a very specific time. I found the rule displeasing especially when people were out in the rain. But one time a newbie did not know about the rule and he let people in. The result was a lot of disorganization. So I know that rules always have a purpose, if I do not like one I need to find out why it exists first.
6.
I never personally disliked company rules.
7.
At my last job there weren't really rules because it was just cleaning but I did have to change my ways of doing things to fit the need of the people I was working for.
8.
It was a little difficult to be fine with my previous supervisor allowing us to make a lot of our own hours instead of having a set schedule.
Question 30 of 30
Tell me about a time when you went above and beyond for customer service?
User-Submitted Answers
1.
Taking the time to open the door for an elderly person, wapping their sub seperately because they were sharing, helping them to a booth to sit at, smiling is a must.
2.
When I had to give a customers free offers or store credit.
3.
Firstof all I never do that.
4.
I always try to go above and beyond in all the things I do. I have had customer service experiences while working with my brother's DI team. I had to read all the directions, help them understand the challenge and assist them in any which way necessary without giving them the answers. This was a challenge for me especially because I had to manage time with school and extracurricular activities and DI.
5.
This was when I was asked to help a customer find everything they required even if it was not in the department I was working in.
6.
The elderly woman I mentioned she was one of my major experience because of the issues she faced at that particular time.
7.
Staying overtime to make sure students and visitors can use equipment.
8.
A customer did not want certain thing that came in the meal and I did the order myself just to satisfy her.
9.
When I worked at McDonalds we had elderly customers come in and some times a would carry their tray to the table if they walked with a cane or had young children in their arms for the young mothers.
10.
When a regular customer came in I already had their coffee ready, and I paid for it for them to show that I really appreciate their service.
11.
At the food cupboard there are often people with children. This woman had 4 kids with her. A baby and 2 under the age of ten and an slightly older teen. One of the under ten year olds fell and I told the mother to keep shopping and patched the girl up and then reunited them as her mother went through the line. That experience made me feel really happy.
12.
No matter how anger you are always keep a smile and no matter how much a customer insults you always be nice.
13.
I also have not really had a chance to do this, but at Relay for Life, I will try to hold conversations with the older people, who love to talk.
14.
The time I went above and beyond for customer service was when a customer asked for way more than a normal customer would ask for. I served the customer and satisfied his order.
15.
At my previous jobs if I see that more work needs done than what I was told to do or I finish early, I will work on those other things to make the people I'm working for happy.

About Dunkin Donuts

When it's time to make the donuts, this is where you'll find the supplies. Dunkin' Donuts Northeast Distribution Center is one of several member-owned cooperative distribution hubs serving Dunkin' Donuts and Baskin-Robbins franchisees around the country. The company supplies thousands of store locations in New England and upstate New York with ingredients and other food products, as well as restaurant equipment and supplies. The cooperative was founded by owners of 250 Dunkin' Donuts franchises in 1982. Both the Dunkin' Donuts and Baskin-Robbins chains are owned by Dunkin' Brands.

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