Dignity Health Mock Interview
Practice 30 Dignity Health interview questions covering patient-centered care, values alignment, and healthcare scenarios.
Question 23 of 30
Our company prides itself on providing excellent customer service. How do you provide excellent customer service?
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Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
Companies that provide excellent customer service greet customers with a smile and a greeting, listen to their customers, know their customers' preferences, and go above and beyond to make them happy. The interviewer asks this question to determine if your values align with theirs. The interviewer wants to hear how you provide excellent customer service to see if you will be a good fit for their team.
Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
Think of how you like to be treated as a customer. Then, think of how you provide excellent customer service, treating your customers how you want to be treated. Describe the actions you take to provide excellent customer service to all, showing the interviewer you will be an asset to their team if hired. If you have received an award or recognition for the customer service you provide, be sure to include that in your response.
Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
"I value excellent customer service when I am the customer and provide the same service to my patients and their families. I greet everyone with a smile; I introduce myself, ask their name, and how they are doing. I listen to their needs and provide a solution to their problem. I ask them if they have questions and clarify anything they do not understand. I thank them for choosing our company and provide a business card so they can contact me at any time if they have questions."
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Jaymie
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Anonymous Answer
I always introduce myself with a smile. I always ask my patients and their families if there's something I can do for them at the moment, and if there's none I usually tell them that they can always call me if they think of something.
Jaymie's Feedback
Great start! Think about additional soft skills like empathy, compassion, courtesy, and respect that could also be included in your response.
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