Dignity Health Mock Interview
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Question 24 of 30
How do you handle a dispute with a coworker or supervisor?
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Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
It is not uncommon for coworkers or supervisors to have a dispute or disagreement with someone they work with. The interviewer knows this and wants to see how you have handled disputes in the past. How you respond gives the interviewer insight into your problem-solving, communication, and conflict resolution skills, which are essential skills to possess in any profession.
Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
Focus on giving a detailed explanation of how you handled a past disagreement with a supervisor or coworker. You do not necessarily need to describe the reason for the dispute, just how you dealt with it. The interviewer wants to hear that you dealt with the conflict privately, calmly, and professionally and that there was a resolution.
Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
"Fortunately, I have only had one dispute in my career with a coworker. I handled it by recognizing we had an issue and asked my coworker to speak in private. I calmly asked him why he thought we had a conflict and what we could do to resolve the issue. It turns out there was a misunderstanding in our respective job duties, and my coworker thought I was trying to undermine his position. Once we cleared up who was responsible for each job responsibility, we never had an issue again."
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Anonymous Answer
Fortunately, I haven't had any disagreements with my supervisor or coworker so far. However, if this ever happens, I will approach my coworker and ask if we can speak privately to clear the air. From what I've witnessed, disputes are usually caused by misunderstandings so hopefully by speaking in private we can sort things out.
Jaymie's Feedback
Great! Taking a direct approach to addressing issues without making assumptions or accusing someone is a good strategy. Consider also adding in your next steps if you can't resolve the situation one on one.
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