Department of Social Services Mock Interview
Practice 30 Department of Social Services interview questions covering case management, ethics, and client advocacy.
Question 26 of 30
What would you do if a client acted aggressively toward a suggestion you made?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"First and foremost, I'd maintain focus on safety, would actively listen, maintain my calm and non-defensive posturing. I'd break apart the situation and clarify what part of my suggestion triggered their aggression, and do my best to clarify objectively my intentions and motives, reminding them I am here to help any way I can."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Your interviewer uses this question to test your communication skills and your methods for negotiation and mediation. They are curious about what you communicated that resulted in a negative reaction, and what skill you exercised to diffuse the situation.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Avoid assigning blame. Objectify the situation, exhibiting an emotionally mature perspective, and how you navigated this terrain, ultimately leading to a successful resolution.
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