This question gauges how well-suited you are to the profession. Someone who is emotionally sensitive to the more challenging situations they may face might not be well suited for the position. However, a certain level of sensitivity is a valuable trait. What they are seeking is whether you have control over your emotions or if you will burn out quickly in this job.

There is a degree of sensitivity required to perform the required work in this field. However, being overly sensitive could open the door to burning out faster from the more trying aspects of the work involved, or proving vulnerable to manipulation or blurred boundaries. Additionally, being insensitive or jaded could result in doing a disservice to those who a person in this position should be aiming to help. So while meditating on how you'll answer this question, try to exhibit adaptability, flexibility, and being able to strike a balance when performing the required work. The impression you want to make is that of emotional maturity and stability.