Practice 30 Department of Justice interview questions covering legal reasoning, ethics, and public service commitment.
Question 11 of 30
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
This question assesses your communication skills and how you handle situations in the workplace that, at first glance, seems to clash with your ideals. It also assesses how you deal with those in positions of authority. How you adapt to change will inform them of how you perform in a high-paced work environment that changes quickly and often and if you can stay flexible when faced with unique challenges. This will also evaluate your emotional maturity.

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Unless you're on the board or in the executive inner circle, the policies coming down from the top are likely in place for reasons you may not fully grasp. Respond thoughtfully and with a respectful tone. Objectify the situation, not focusing on the individual delivering the command. Your example should focus on asking questions rather than on being guided by assumptions. Asking why this policy is in place, expressing interest in the policy's nature, and the bigger picture and ultimate goals. This reveals a vested interest in the company and an interest in putting your all in to reaching those goals as a member of the team. Avoid examples that did not end amicably. There is nothing wrong with disagreeing with your superiors when you're both pursuing the same goal and working as a team. You want to come across as a supporting influence for your employer.

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"The company implemented a new system to manage our output. But these new procedures created an extra five steps to monitor our productivity because they felt there was a growth opportunity there. Not only did having to jump through all those additional hoops interrupt our workflow, but so many other systems had to be implemented just to track our work. They were looking for areas to increase workflow, so they implemented policies that cut our productivity rate in half. But I understood why they did it. It may not have been the best method, but often you have to try several things before you get it right and I didn't have any better ideas at the time."

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We were encouraged to open a case for EVERY person who was eligible for services and asked for assistance. I disagreed with this command because the time it takes to complete paperwork would take longer than the substantive consultation. However, I followed this command for years because increased caseloads legitimize increased funding for our organization.

Jaymie's Feedback
This is a good example to use. It's okay if you disagree with managers; that happens often. The interviewer wants to know that you can still be professional and respectful and follow directives (unless it's an ethical issue).
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Written by Kevin Downey
30 Questions & Answers • Department of Justice

By Kevin

By Kevin