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DHL Global Forwarding Interview
Questions

30 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 30
In your opinion, what are the benefits of air freight?
View Answers
How to Answer
Talk to the interviewer about why you feel air fright is a good option. Keep your answer brief and positive. The interviewer wants to know that you see value in their services.
30 DHL Global Forwarding Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
  1. In your opinion, what are the benefits of air freight?
  2. Do you have experience working with a customs brokerage firm?
  3. At DHL Global Forwarding we take proper documentation very seriously. Do you consider yourself to posses strong attention to detail?
  4. In the air freight industry, many things are time sensitive. How would you handle a customer who did not receive their parcel on time?
  5. At DHL Global Forwarding we have a strong reputation for making our customers happy. How do you ensure that your customers are always satisfied?
  6. On a scale of 1-10, how familiar are you with the North American Free Trade Agreement (NAFTA) and the rules of international shipping?
  7. At DHL Global Forwarding we use a robust software system for parcel tracking. Do you have experience in tracking and inventory management software?
  8. At DHL Global Forwarding we always prefer to promote from within. Are you looking for a long term career in logistics and freight?
  9. Are you aware of the basics when it comes to what you can and cannot ship by air? What would you do if a customer asked you to ship something illegal?
  10. Do you have experience with challenging shipments such as temperature controlled packages?
  11. Air freight is all about timeliness. How do you manage your time?
  12. Working in air freight can be a stressful job. How do you handle stress on the job?
  13. What is your current salary?
  14. What unique qualities about yourself would you bring to our company?
  15. Tell me about a situation in which you had to work with fellow team members who did not like you.
  16. What leadership qualities do you possess?
  17. What causes you to feel dissatisfied on the job?
  18. Do people see you as a trustworthy and honest individual?
  19. Tell me about your most significant work experience that relates to this position.
  20. Considering your background is in an industry different from ours, what skills and characteristics do you have that qualify you for this position in this industry?
  21. When entering a new job, describe how you build relationships with your new coworkers and supervisors.
  22. What career path interests you the most with DHL Global Forwarding?
  23. When have you had to think quickly in response to sudden change?
  24. We value our company culture at DHL Global Forwarding. In your opinion, why is it important to develop relationships with coworkers?
  25. A career in air freight requires a great deal of patience. Do you consider yourself a patient person? How do you increase your patience level in challenging situations?
  26. If you were hired to work for DHL Global Forwarding today, what would you accomplish first?
  27. When planning, how often do you create alternative scenarios to help you adjust to changing situations?
  28. In your opinion, what makes you a great problem solver?
  29. Why should we hire you at DHL Global Forwarding?
  30. Would you consider yourself a creative person?
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15 DHL Global Forwarding Answer Examples
1.
In your opinion, what are the benefits of air freight?
Talk to the interviewer about why you feel air fright is a good option. Keep your answer brief and positive. The interviewer wants to know that you see value in their services.

Rachelle's Answer #1
"I feel that the biggest benefit of air freight is the fact that you can deliver any package to any place in the world, in record time. It is a huge benefit to business, the healthcare industry, and even personal needs."
Rachelle's Answer #2
"There are many benefits to air freight and, to me, one of the greatest benefits is that air freight allows for much smoother global trade."
2.
Do you have experience working with a customs brokerage firm?
A customs brokerage firm is a beneficial connection for importers and exporters. Mainly, they can push goods through customs in a timely and efficient manner. Talk to the interviewer about any exposure you have had communicating with a customs brokerage firm.

Rachelle's Answer #1
"I have communicated with customs brokerage firms many times in my current role, and I worked in a brokerage firm earlier in my career. I took, and passed, the US Customs Broker License Exam about three years ago."
Rachelle's Answer #2
"I have minimal experience working with a customs brokerage firm; however, I understand the importance of healthy relationships with brokerages. I have a strong service background and am confident that I can successfully manage these relationships if hired by DHL Global Forwarding."
3.
At DHL Global Forwarding we take proper documentation very seriously. Do you consider yourself to posses strong attention to detail?
Assure the interviewer that you see value in the details. Discuss how you ensure that you meet all the essential points in your day to day activity and documentation. You can also mention a previous colleague or supervisor who may have complimented you on these skills.

Rachelle's Answer #1
"I am a very detail driven person, and I fully understand the importance of accuracy in this line of work."
Rachelle's Answer #2
"My current supervisor often comments on my great knack for the small details. I am sure he will comment on that when you call him for a reference."
4.
In the air freight industry, many things are time sensitive. How would you handle a customer who did not receive their parcel on time?
Customers will become quite agitated and upset when their packages are not received, delivered on time, or when they feel a bit overcharged. How do you handle an angry or dissatisfied customer?

Rachelle's Answer #1
"I fully understand that parcels are incredibly important to your customers and I will try to be as empathetic as possible when it comes to the needs of a customer. Keeping a calm tone is always helpful when working with dissatisfied customers. I would help them to feel heard and let them know that I will help them as much as I can."
Rachelle's Answer #2
"If a customer did not receive their parcel on time, I would follow the company protocol and procedures while also maintaining an empathetic tone to the customer."
5.
At DHL Global Forwarding we have a strong reputation for making our customers happy. How do you ensure that your customers are always satisfied?
Exceptional customer service is always valuable; however, it can be especially important for DHL Global Forwarding since it is such a competitive industry. Assure the interviewer that you understand how vital excellent customer service is. Give an example of a time when you went over and above for a customer.

Rachelle's Answer #1
"We had a customer who had a package arrive three days late. When she called in to complain, she was irate and very worked up. I was able to diffuse the situation by listening intently. I offered her a refund on her shipping costs and asked her what she would like from us in the future. Simply feeling understood, and heard, was important to her. That same customer called my manager the next day and complimented me on my service. It was a great feeling."
Rachelle's Answer #2
"I ensure that my customers are always satisfied by asking them if they are happy with my service, after every interaction. It can make a big difference when they feel that you truly care about their overall experience."
6.
On a scale of 1-10, how familiar are you with the North American Free Trade Agreement (NAFTA) and the rules of international shipping?
Assure the interviewer that you have exposure to NAFTA and that you understand the important part that it plays in international shipping and air freight. Give yourself a rating from 1-10 and explain your answer.

Rachelle's Answer #1
"I attended NAFTA training through the Global Training Center in 2015. On a scale of 1-10, I would say that I am a nine regarding my NAFTA knowledge. If you have additional training in international shipping, I am happy to participate as well. You can never know too much!"
Rachelle's Answer #2
"I have had to study the details surrounding NAFTA and international shipping; however, I am newer to my career in air freight. I would rate myself as a 5 out of 10. I love to learn, and I am happy to study up as much as needed."
7.
At DHL Global Forwarding we use a robust software system for parcel tracking. Do you have experience in tracking and inventory management software?
Whether you have used the same software systems used at DHL Global Forwarding, or not - it is crucial for you to demonstrate your ability to pick up new programs and technology. Talk to the interviewer about your technical skills. You can list the programs that you are most familiar in and be sure to talk about your level of expertise in each.

Rachelle's Answer #1
"I understand that you use Software A for your parcel tracking. In my most recent position, we used a similar program. I have approximately four years' experience with Software B, and would consider myself an advanced user."
Rachelle's Answer #2
"Although I do not have direct experience in inventory management software, I do have experience in customer management programs as well as team-based applications. I am technically savvy and am confident in my abilities to learn new software and programs very quickly."
8.
At DHL Global Forwarding we always prefer to promote from within. Are you looking for a long term career in logistics and freight?
Hiring new employees is a costly and time-consuming task. If on-boarded, do you see a long-term career fit with DHL Global Forwarding? Assure the interviewer that you plan to commit to the company for as long as possible.

Rachelle's Answer #1
"I have a keen interest in freight and logistics. I have some educational background in warehousing and logistics as well. This position is a long-term career plan for me, and I would like to stay with DHL Global Forwarding as long as possible."
Rachelle's Answer #2
"I appreciate that DHL Global Forwarding promotes from within, whenever possible. I am most certainly looking to join an organization that will have me for the long term, and invest in my career progression at the same time."
9.
Are you aware of the basics when it comes to what you can and cannot ship by air? What would you do if a customer asked you to ship something illegal?
When it comes to freight and logistics, there are stringent guidelines that must be followed by all employees. Assure the interviewer that you would never put DHL Global Forwarding at risk by allowing an illegal shipment.

Rachelle's Answer #1
"If a customer asked me to ship something illegal, I would first make sure that they were aware of the potential infraction. Some people may not know that you cannot internationally ship fruits, vegetables, cigarettes, or ammunition for example. Of course, if the customer insisted on an exception, I would turn them away. Under no circumstances would I put the company at risk."
Rachelle's Answer #2
"I understand that many customers will knowingly, or unknowingly, try to ship illegal items. If a customer asked me to ship something illegal, I would provide them with the appropriate shipping guidelines and would refuse."
10.
Do you have experience with challenging shipments such as temperature controlled packages?
Sensitive freight can be a tricky task. Talk to the interviewer about any experience that you have with packages that need extra care and attention.

Rachelle's Answer #1
"I have shipped some challenging and sensitive freight including temperature controlled, live animals, and fragile items. I enjoy the challenge associated with sensitive freight. If I am unsure of how to appropriately handle a package, I will not hesitate to ask."
Rachelle's Answer #2
"I may be newer to my career in air freight; however, I understand that packages such as temperature controlled shipments, or shipments containing live animals, can be a major challenge in the air freight industry. I am eager to learn more about the ins and outs of this business."
11.
Air freight is all about timeliness. How do you manage your time?
What tools do you use to stay on task and meet deadlines? How do you prioritize when everything demands your attention at once? Think about the ways you manage your projects and daily tasks. Perhaps you set yourself a lot of reminders or utilize the calendar on your smartphone or Outlook. Sometimes a to-do list is helpful when you're managing your time because it can help you prioritize what needs to happen next. Paying attention to which tasks require the most time and which ones bring the most value are ways you can pick and choose what needs to happen in your schedule. What are some ways you have found work best for you to manage your time at work?

Rachelle's Answer #1
"Each time my boss changes his schedule, I need to drop what I am doing and rearrange his meetings or travel plans. These changes happen quite often, so I very well know that a schedule made is not always a schedule kept. I stay ahead of these changes by remaining organized and leaning on the company's internal applications and CRM to organize my files and the data that I need."
Rachelle's Answer #2
"I manage my time through the use of calendar tools as well as setting priority tasks for myself, first thing in the morning. My time management skills are strong."
12.
Working in air freight can be a stressful job. How do you handle stress on the job?
Are you someone who can handle stress on the job? How do you manage the stressful times? Talk to the interviewer about your ability to control pressure in the workplace.

Rachelle's Answer #1
"I handle stress very well, and when you call my references, they will attest to this fact. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress."
Rachelle's Answer #2
"If I am feeling stressed on the job, I will take a minute to go outside for fresh air, take a deep breath, and think about what it is that is stressing me out. Usually, the answer is that I put too much pressure on myself!"
13.
What is your current salary?
A potential employer will often base their offer on your current salary. You should be transparent about your most recent earnings and be prepared to back up any salary requests.

Rachelle's Answer #1
"I am currently earning a base salary of $78,000 plus a car allowance of $900/month and health benefits. I am looking for a competitive salary in my next position."
Rachelle's Answer #2
"In my last position, I was earning $47K/year which I understand was low for my industry, level of experience, and educational background. In my next position, I am targeting a base salary in the $55K range."
14.
What unique qualities about yourself would you bring to our company?
There are some things that your resume cannot do. Showing off your fabulous personality is one of them, for instance! Talk to the interviewer about some of your unique qualities and be sure to tie these qualities into how they will benefit the company, should they hire you.

Rachelle's Answer #1
"I have a unique ability to strike up a conversation and build rapport with nearly anyone. This ability is a great help when it comes to customer service and sales. My up-selling percentages are always very high."
Rachelle's Answer #2
"Here are some ideas of unique qualities:

- Strong Presenter
- Experience Coaching Co-Workers
- Experience Training a Software or Program
- Successful Client Facing Experience
- Culture Fit
- Strong at Receiving Feedback
- Skilled in Providing Feedback
- Flexible Schedule
- A Specific Creative Skill
- Experience Developing New Process
- History in Taking Initiative"
15.
Tell me about a situation in which you had to work with fellow team members who did not like you.
You may sometimes come across personalities that do not mesh with yours, and that is okay! Talk to the interviewer about a time that you had to work with someone who may not have liked you. How did you handle the situation?

Rachelle's Answer #1
"When I first started in my current role, I was replacing a very beloved manager who had retired. My new team was not happy about the change, and they initially set out to give me a hard time. I addressed it within the first week, acknowledging that I had big shoes to fill. I believe that the team respected this honest approach and slowly everyone came around once they realized that I had their best interest in mind."
Rachelle's Answer #2
"The most recent experience I can think of was when I was attending University and had to work on a group project with a few very competitive individuals. Our personalities did not mesh well because I am more of a collaborator, wanting all of us to succeed. When I realized that it was a sink or swim type of situation, I began to make decisions that would offer me the best experience and the best grade. It was a learning experience for sure."
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