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DHL Global Forwarding Interview
Questions

30 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

What is your current salary?

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DHL Global Forwarding Interview Questions

  1. 1.

    What is your current salary?

      A potential employer will often base their offer on your current salary. You should be transparent about your most recent earnings and be prepared to back up any salary requests.

      Rachelle's Answer #1

      "I am currently earning a base salary of $78,000 plus a car allowance of $900/month and health benefits. I am looking for a competitive salary in my next position."

      Rachelle's Answer #2

      "In my last position, I was earning $47K/year which I understand was low for my industry, level of experience, and educational background. In my next position, I am targeting a base salary in the $55K range."

  2. 2.

    At DHL Global Forwarding we always prefer to promote from within. Are you looking for a long term career in logistics and freight?

      Hiring new employees is a costly and time-consuming task. If on-boarded, do you see a long-term career fit with DHL Global Forwarding? Assure the interviewer that you plan to commit to the company for as long as possible.

      Rachelle's Answer #1

      "I have a keen interest in freight and logistics. I have some educational background in warehousing and logistics as well. This position is a long-term career plan for me, and I would like to stay with DHL Global Forwarding as long as possible."

      Rachelle's Answer #2

      "I appreciate that DHL Global Forwarding promotes from within, whenever possible. I am most certainly looking to join an organization that will have me for the long term, and invest in my career progression at the same time."

  3. 3.

    Tell me about a situation in which you had to work with fellow team members who did not like you.

      You may sometimes come across personalities that do not mesh with yours, and that is okay! Talk to the interviewer about a time that you had to work with someone who may not have liked you. How did you handle the situation?

      Rachelle's Answer #1

      "When I first started in my current role, I was replacing a very beloved manager who had retired. My new team was not happy about the change, and they initially set out to give me a hard time. I addressed it within the first week, acknowledging that I had big shoes to fill. I believe that the team respected this honest approach and slowly everyone came around once they realized that I had their best interest in mind."

      Rachelle's Answer #2

      "The most recent experience I can think of was when I was attending University and had to work on a group project with a few very competitive individuals. Our personalities did not mesh well because I am more of a collaborator, wanting all of us to succeed. When I realized that it was a sink or swim type of situation, I began to make decisions that would offer me the best experience and the best grade. It was a learning experience for sure."

  4. 4.

    In the air freight industry, many things are time sensitive. How would you handle a customer who did not receive their parcel on time?

      Customers will become quite agitated and upset when their packages are not received, delivered on time, or when they feel a bit overcharged. How do you handle an angry or dissatisfied customer?

      Rachelle's Answer #1

      "I fully understand that parcels are incredibly important to your customers and I will try to be as empathetic as possible when it comes to the needs of a customer. Keeping a calm tone is always helpful when working with dissatisfied customers. I would help them to feel heard and let them know that I will help them as much as I can."

      Rachelle's Answer #2

      "If a customer did not receive their parcel on time, I would follow the company protocol and procedures while also maintaining an empathetic tone to the customer."

  5. 5.

    What causes you to feel dissatisfied on the job?

      Everyone will have particular triggers that cause them to feel dissatisfaction on the job. Talk to the interviewer about any factors that may deflate or discourage you in the workplace.

      Rachelle's Answer #1

      "I can feel dissatisfaction on the job when I am not feeling heard or when there is not mutual respect among the team members. I work best in more harmonious situations where there is little drama or gossip."

      Rachelle's Answer #2

      "Try turning your answer into one with a positive spin! Rather than focus on the negative, focus on what keeps you happy in your job.

      For example: "I feel happiest and most content in a positive environment where I feel appreciated. I also greatly value opportunities to develop myself professionally."

  6. 6.

    If you were hired to work for DHL Global Forwarding today, what would you accomplish first?

      When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate.

      Rachelle's Answer #1

      "When we were speaking earlier, about sales targets in this position, you mentioned that most new sales professionals hit their KPI's after 120 days. If hired today, my goal would be to exceed my KPI's after the first 90 days. I plan to make a positive impact very quickly."

      Rachelle's Answer #2

      "If hired today, I would start with analyzing all quantifiable data from the last month, quarter, and year to identify any bottlenecks or shortfalls in productivity. I would make corrections from there. Perhaps this will be in the form of creating better processes, implementing new applications for productivity, or simplifying the vendor process. This work will, of course, coincide with your biggest pain-points at the moment."

  7. 7.

    Considering your background is in an industry different from ours, what skills and characteristics do you have that qualify you for this position in this industry?

      There are many ways that you can be a fit for a position, even though you do not come with direct industry experience. Think about the variety of skills that you have and how those can benefit another employer, despite the industry. These are your transferable skills, and they can include sales abilities, customer service experience, and software capabilities.

      Rachelle's Answer #1

      "Although my background is not in your precise industry, I have worked with many clients who have been in your industry. I bring excellent transferable skills that qualify me for this position. These skills include my advanced abilities in Excel, my outstanding cold-calling abilities as well as my proven background in team leadership."

      Rachelle's Answer #2

      "Here is a list of skills that can be transferable to any industry:

      - Exceptional communication
      - Experience learning new procedures and software
      - Public speaking
      - Negotiations
      - Delegating work
      - Training others
      - Building customer relationships
      - Developing supplier or vendor relationships
      - On-boarding and recruitment
      - Supervisory experience
      - Scheduling
      - Running meetings
      - Negotiations
      - Committee Organization
      - Clerical skills
      - Budgeting
      - Research and Reporting"

  8. 8.

    A career in air freight requires a great deal of patience. Do you consider yourself a patient person? How do you increase your patience level in challenging situations?

      The interviewer would like to know if you consider yourself a patient individual. Impatience can cause a lot of stress and anxiety in coworkers, so it is vital that you can showcase your ability to remain patient and professional in workplace situations.

      Patience is indeed a virtue but can be challenging to maintain when it seems that situations continue to push your buttons. Show the interviewer that you possess the ability to keep your cool in challenging conditions.

      Rachelle's Answer #1

      "I do consider myself a patient person. I would rate myself an eight /10 for patience because I certainly have room to grow, but I do have a very long fuse. If I need a boost of patience in a challenging situation, I will take a step away, count to 10 and then return to the situation. I recently read a book, 'The Power of Patience' by M.J. Ryan which also gave me some excellent new methods for coping under stress."

      Rachelle's Answer #2

      "I was once managing a group that could not quite get along, and it tested my patience a bit because it prevented us from staying on track and focusing on the goals. I went above and beyond in helping the group get along by scheduling lunches as a team and helping to mediate situations that needed it."

  9. 9.

    In your opinion, what are the benefits of air freight?

      Talk to the interviewer about why you feel air fright is a good option. Keep your answer brief and positive. The interviewer wants to know that you see value in their services.

      Rachelle's Answer #1

      "I feel that the biggest benefit of air freight is the fact that you can deliver any package to any place in the world, in record time. It is a huge benefit to business, the healthcare industry, and even personal needs."

      Rachelle's Answer #2

      "There are many benefits to air freight and, to me, one of the greatest benefits is that air freight allows for much smoother global trade."

  10. 10.

    Do you have experience working with a customs brokerage firm?

      A customs brokerage firm is a beneficial connection for importers and exporters. Mainly, they can push goods through customs in a timely and efficient manner. Talk to the interviewer about any exposure you have had communicating with a customs brokerage firm.

      Rachelle's Answer #1

      "I have communicated with customs brokerage firms many times in my current role, and I worked in a brokerage firm earlier in my career. I took, and passed, the US Customs Broker License Exam about three years ago."

      Rachelle's Answer #2

      "I have minimal experience working with a customs brokerage firm; however, I understand the importance of healthy relationships with brokerages. I have a strong service background and am confident that I can successfully manage these relationships if hired by DHL Global Forwarding."

  11. 11.

    At DHL Global Forwarding we take proper documentation very seriously. Do you consider yourself to posses strong attention to detail?

      Assure the interviewer that you see value in the details. Discuss how you ensure that you meet all the essential points in your day to day activity and documentation. You can also mention a previous colleague or supervisor who may have complimented you on these skills.

      Rachelle's Answer #1

      "I am a very detail driven person, and I fully understand the importance of accuracy in this line of work."

      Rachelle's Answer #2

      "My current supervisor often comments on my great knack for the small details. I am sure he will comment on that when you call him for a reference."

  12. 12.

    At DHL Global Forwarding we have a strong reputation for making our customers happy. How do you ensure that your customers are always satisfied?

      Exceptional customer service is always valuable; however, it can be especially important for DHL Global Forwarding since it is such a competitive industry. Assure the interviewer that you understand how vital excellent customer service is. Give an example of a time when you went over and above for a customer.

      Rachelle's Answer #1

      "We had a customer who had a package arrive three days late. When she called in to complain, she was irate and very worked up. I was able to diffuse the situation by listening intently. I offered her a refund on her shipping costs and asked her what she would like from us in the future. Simply feeling understood, and heard, was important to her. That same customer called my manager the next day and complimented me on my service. It was a great feeling."

      Rachelle's Answer #2

      "I ensure that my customers are always satisfied by asking them if they are happy with my service, after every interaction. It can make a big difference when they feel that you truly care about their overall experience."

  13. 13.

    On a scale of 1-10, how familiar are you with the North American Free Trade Agreement (NAFTA) and the rules of international shipping?

      Assure the interviewer that you have exposure to NAFTA and that you understand the important part that it plays in international shipping and air freight. Give yourself a rating from 1-10 and explain your answer.

      Rachelle's Answer #1

      "I attended NAFTA training through the Global Training Center in 2015. On a scale of 1-10, I would say that I am a nine regarding my NAFTA knowledge. If you have additional training in international shipping, I am happy to participate as well. You can never know too much!"

      Rachelle's Answer #2

      "I have had to study the details surrounding NAFTA and international shipping; however, I am newer to my career in air freight. I would rate myself as a 5 out of 10. I love to learn, and I am happy to study up as much as needed."

  14. 14.

    At DHL Global Forwarding we use a robust software system for parcel tracking. Do you have experience in tracking and inventory management software?

      Whether you have used the same software systems used at DHL Global Forwarding, or not - it is crucial for you to demonstrate your ability to pick up new programs and technology. Talk to the interviewer about your technical skills. You can list the programs that you are most familiar in and be sure to talk about your level of expertise in each.

      Rachelle's Answer #1

      "I understand that you use Software A for your parcel tracking. In my most recent position, we used a similar program. I have approximately four years' experience with Software B, and would consider myself an advanced user."

      Rachelle's Answer #2

      "Although I do not have direct experience in inventory management software, I do have experience in customer management programs as well as team-based applications. I am technically savvy and am confident in my abilities to learn new software and programs very quickly."

  15. 15.

    Are you aware of the basics when it comes to what you can and cannot ship by air? What would you do if a customer asked you to ship something illegal?

      When it comes to freight and logistics, there are stringent guidelines that must be followed by all employees. Assure the interviewer that you would never put DHL Global Forwarding at risk by allowing an illegal shipment.

      Rachelle's Answer #1

      "If a customer asked me to ship something illegal, I would first make sure that they were aware of the potential infraction. Some people may not know that you cannot internationally ship fruits, vegetables, cigarettes, or ammunition for example. Of course, if the customer insisted on an exception, I would turn them away. Under no circumstances would I put the company at risk."

      Rachelle's Answer #2

      "I understand that many customers will knowingly, or unknowingly, try to ship illegal items. If a customer asked me to ship something illegal, I would provide them with the appropriate shipping guidelines and would refuse."

  16. 16.

    Do you have experience with challenging shipments such as temperature controlled packages?

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  17. 17.

    Air freight is all about timeliness. How do you manage your time?

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  18. 18.

    Working in air freight can be a stressful job. How do you handle stress on the job?

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  19. 19.

    What unique qualities about yourself would you bring to our company?

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  20. 20.

    What leadership qualities do you possess?

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  21. 21.

    Do people see you as a trustworthy and honest individual?

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  22. 22.

    Tell me about your most significant work experience that relates to this position.

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  23. 23.

    When entering a new job, describe how you build relationships with your new coworkers and supervisors.

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  24. 24.

    What career path interests you the most with DHL Global Forwarding?

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  25. 25.

    When have you had to think quickly in response to sudden change?

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  26. 26.

    We value our company culture at DHL Global Forwarding. In your opinion, why is it important to develop relationships with coworkers?

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  27. 27.

    When planning, how often do you create alternative scenarios to help you adjust to changing situations?

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  28. 28.

    In your opinion, what makes you a great problem solver?

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  29. 29.

    Why should we hire you at DHL Global Forwarding?

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  30. 30.

    Would you consider yourself a creative person?

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