How to Answer: In your opinion, what are the most critical steps to troubleshooting a cable-related technical issue?
Advice and answer examples written specifically for a Cox Communications job interview.
3. In your opinion, what are the most critical steps to troubleshooting a cable-related technical issue?
How to Answer
Most of the time, it's a pretty straightforward task to troubleshoot a cable issue. If you have formal training from a past employer, you can discuss what you learned. Maybe you have troubleshot problems at home with your current cable provider. Or, perhaps you are very tech savvy and naturally know what to do.
Discuss what you believe to be the most critical steps to troubleshooting a cable-related technical issue. This question will also show the interviewer if you are a proactive problem-solver. Do you try to tackle the problem, or do you shrug your shoulders?
Written by Rachelle Enns on May 21st, 2019
1st Answer Example
"I have worked for a telecommunications company in the past and received a bit of training on troubleshooting cable-related issues. From what I recall, it's important first to decide the core of the issue. Maybe the power supply needs to be checked, or an optic cable was bumped loose at some point. Then, I would power cycle everything and check to see if other devices are having trouble. If it indeed appears to be a service provider issue, I would call into the appropriate customer service line."
Written by Rachelle Enns on May 21st, 2019
2nd Answer Example
"Although I am new to the cable service industry, I think that the first step to troubleshooting anything is first to find out if the problem is on your end at home or the end of the service provider. To figure that out, I would check all the cables for connectivity, and then power everything down. From there, I would better be able to guess what step to take next; whether that be to call the customer service line, or replace a cable myself."
Written by Rachelle Enns on May 21st, 2019