Practice 30 Cleveland Clinic RN interview questions covering patient care excellence, Caregiver Promise values, and clinical scenarios.
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Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
When patients have a multidisciplinary team of providers, communication breakdowns resulting in errors can happen from time to time. Think about all the steps in a patient process, from intake, admission, assessment, physician orders, transfers, medications, charting and documentation, discharge, etc. Give an example to demonstrate to the interviewer that when an error occurs, you can take ownership, find the root cause, overcome it, learn from the mistake, correct it, and even prevent it from happening in the future.

Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
"During one of my clinical rotation shifts, a floor nurse told me that a patient needed to be taken down to radiology, so I went in and helped her in the wheelchair and took her down. When I got to radiology, they did not have any orders on file, and the patient was also confused. When I called the nurse's station, they said the patient was to be taken to the laboratory. I was trying to assist the other nurse, but I should have paused and checked the doctor's order and the patient's name before getting her and taking her downstairs. It wasn't a major issue, but the lack of communication or understanding caused confusion for the patient and the other departments and could have easily been prevented."

Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
"Years ago, I took an order from a physician over the phone regarding a medication dosage change for a patient. I documented the information and gave the patient the increased dosage. When the doctor came to the facility to do patient rounds, he read the document and said it was incorrect and that he had told me a different dosage. He may have misspoken on the phone, or I could have misunderstood him, but either way, it resulted in a medication error. Thankfully, it was not a narcotic or similar medication, so no major issues occurred, but it was still a medication error that could have been prevented. Ever since I've always repeated what I heard and triple-confirmed those changes before making them with the patient."

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Written by Jaymie Payne
30 Questions & Answers • Cleveland Clinic

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