Cleveland Clinic is focused on providing exceptional patient care and achieving high patient satisfaction ratings. A question relating to your ability to go that extra mile for patients will likely come up in some form, so have an example ready to share with the interviewer. Perhaps a patient had a situation that required creative problem-solving and thinking outside the box, or maybe they faced a difficult situation that you supported them through.

"I had an elderly patient admitted to my unit who always seemed depressed. When I had extra time, I would visit with her and get to know her, and I found out that she didn't have any family left and was very lonely. We formed a strong connection and friendship, discovering that we only lived two miles apart! After she was discharged from the hospital, I continued to keep in touch with her and would bring her meals, help her run errands, pick up her medications, and even invite her to our home on holidays until she passed."