"I always greet patients with a smile and pleasant attitude. I'm patient and genuine in my interest and desire to care for them rather than seeming annoyed, rushed, or like they are a burden. I actively listen to them to better understand their concerns or goals and answer questions they may have. I always try to put myself in their shoes to understand their perspective, attitude, and outlook on things. I also go the extra mile to put a smile on their face, whether grabbing them a fresh cup of ice water or a warm blanket."

Cleveland Clinic values and promotes compassionate care across all facilities. Compassion can be shown to patients in several ways, such as going the extra mile to ensure they are comfortable, building trusting relationships with them and their families, or showing genuine interest when interacting. Gives ways, big or small, that you demonstrate compassion in the workplace.