Cleveland Clinic Registered Nurse Mock Interview
Practice 30 Cleveland Clinic RN interview questions covering patient care excellence, Caregiver Promise values, and clinical scenarios.
Question 16 of 30
Have you ever witnessed a nursing assistant provide subpar care to a patient? How did you handle it?
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Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
Patient safety is a top priority for Cleveland Clinic, and they have a reputation for maintaining high standards. As an RN, you must protect your patients and address or report errors that could cause harm to them. This is an opportunity to demonstrate your communication skills and ability to resolve conflicts or follow a policy to report or address a safety violation or concern.
Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
"During clinicals, I witnessed a nursing assistant come into a resident room and rip the call light out of a patient's hand. We were ordered to turn this patient every two hours to prevent pressure ulcers, so I offered to help the nursing assistant turn him, but she refused and told me she would do it herself. She proceeded to very roughly reposition the patient, and she bumped his knee on the bed rail. I immediately reported this to my instructor and the charge nurse, as this was not an acceptable way to care for a patient."
Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
"I have occasionally witnessed a nursing assistant forget to wash their hands or wear a mask. In those cases, I address it immediately with a gentle reminder and re-education about why we do those things. In another instance, we had a fall-risk patient, and the nursing assistant was not following protocol or using a gait belt to ambulate the patient. I addressed it immediately, as that is a huge safety concern. I reported it immediately to the supervisor so they could monitor the situation and make sure the mistake was not repeated."
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