Have you ever witnessed a nursing assistant provide subpar care to a patient? How did you handle it?

"During clinicals, I witnessed a nursing assistant come into a resident room and rip the call light out of a patient's hand. We were ordered to turn this patient every two hours to prevent pressure ulcers, so I offered to help the nursing assistant turn him, but she refused and told me she would do it herself. She proceeded to very roughly reposition the patient, and she bumped his knee on the bed rail. I immediately reported this to my instructor and the charge nurse, as this was not an acceptable way to care for a patient."

"I have occasionally witnessed a nursing assistant forget to wash their hands or wear a mask. In those cases, I address it immediately with a gentle reminder and re-education about why we do those things. In another instance, we had a fall-risk patient, and the nursing assistant was not following protocol or using a gait belt to ambulate the patient. I addressed it immediately, as that is a huge safety concern. I reported it immediately to the supervisor so they could monitor the situation and make sure the mistake was not repeated."