"There are many reasons a patient may be agitated. It could be a side effect of medication, frustration with being hospitalized, or perhaps a result of cognitive impairment or disability. It's important to remain calm and cautious. When I was a student finishing up my clinical rotation, I worked with a patient who was often distressed or agitated. I first assessed their immediate needs and whether or not they were a threat. If I felt they might be aggressive or violent, I would ask another staff member to come into the room while I provided care or treatment. If it was more about their frustrations, I took the time to listen to their concerns and address them appropriately. I never let their emotions or stress affect me, and I remain calm and professional. I seek to provide them comfort and care from a holistic perspective."

"Because I have worked with patients with Alzheimer's for years, I know how to treat and care for agitated patients. I always approach them calmly and slowly, and I'm patient as I try to calm them enough to have a conversation or to provide treatment. I never take it personally when an agitated patient says something hurtful. If I find that a family member can assist, I will try to make my rounds when I know that family member will be there or another staff member who has a good relationship with that patient."