Burlington Coat Factory Mock Interview
Practice 30 Burlington Coat Factory interview questions covering retail operations, customer service, and merchandising strategies.
Question 2 of 30
How do you ensure a positive customer experience?
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Example Answer
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Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
Burlington Coat Factory has spent the last several decades growing because they listened to their customers. Over the years, they've updated their facilities with better lighting and clearer signage for an improved shopping experience, all at the request of their customers.
Your interviewer wants to know that you have the same commitment to giving customers a good experience as they do. Give a detailed description of how you would treat customers and what you would do to encourage them to keep coming back.
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"My customer service approach changes based on the attitude and nonverbal cues of the customer. If I sense that the customer wants space, I give them time but let them know I'm available if they have questions or requests. I always stay close if I know a certain customer always has a lot of questions. It's important to treat every customer as an individual with different kinds of sales needs."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"I actively listen to my customers and ask the right questions. If I'm working on a task and a customer interrupts me with a question or request, I always stop what I'm doing and help them before returning to my task."
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Anonymous Answer
First, they have to take a turn when a customer speaks with another customer.
Marcie's Feedback
Consider discussing how you'll listen to customers and try to respond in a helpful, friendly, and timely manner to their needs and questions.
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