Big W Mock Interview
Practice 32 Big W interview questions covering retail operations, customer service, and team collaboration.
Question 2 of 32
Big W puts customer service first. How do you ensure that you always put the customers' needs first?
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Example Answer
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Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
Like most retail businesses, Big W competes with other companies in their industry -- which means that business can go down with one honest mistake. Discuss with the interviewer how you ensure that your customers receive the best service from you.
Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
"My customer service approach changes based on the attitude and nonverbal cues of the customer. If I can tell that the customer wants space, I give them time but let them know that I'm available if they have any questions or requests. I always stay close at hand if I know a certain customer always has lots of questions. I think it's important to treat every customer as an individual with different kinds of sales needs."
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I always smile, greet, and acknowledge a customer, unless they clearly wish to be left alone, ensuring they feel welcome and respected in the shop. I gauge a customer's non-verbal cues to see when they need help. If they approach me for help while doing some work, I always put down what I am doing to assist them. I ask them questions about their inquiry if it relates to determining whether a product is suited to what they have in mind. If it is a straightforward query (such as where a stock item is located), I answer in a prompt, direct way. I listen to what they say.
Rachelle's Feedback
Terrific job answering this question! The detail you provide will help the interviewer picture you working in the role and helping their customers. If you have any customer service training, this could be a good opportunity to mention that training.
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