Big W Mock Interview
Practice 32 Big W interview questions covering retail operations, customer service, and team collaboration.
Question 11 of 32
Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?
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Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
Retail and customer service based roles like sales positions at Big W will often require a diplomatic and calm attitude when faced with upset customers. Tell the interviewer how you would de-escalate a conflict with an upset customer.
Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
"People can be unpredictable, so it's always important to treat customers with respect and discernment -- if someone is having a hard day, sometimes all it takes is one interaction to tip the scales in one direction or another. I'm very sensitive to emotional energy, so I have a bit of a radar for customers who enter the store in a frustrated or aggressive mood, and I make sure to let my other team-members and managers know that the customer may benefit from some extra attention or elevated service."
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