Big W Mock Interview

Practice 32 Big W interview questions covering retail operations, customer service, and team collaboration.

Question 22 of 32

How do you handle a situation where your supervisor does not properly communicate information to you?

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Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.

At a retail business like Big W, important information may sometimes fall through the cracks. Tell the interviewer how you have handled interactions with supervisors in the past.

Jordan Henry

Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.

"When I arrived for training for my most recent retail position, there was some miscommunication about the length of the training. I was still working at my former job as well and had planned my schedule around what the training manager had told me originally. When I explained the situation to the trainer, she double-checked her notes and verified that she had originally told me that I would be done earlier in the day, giving me plenty of time to make it to my other job. I felt good about the way that I handled the situation -- even though I felt a little frustrated, I went to my manager respectfully and non-confrontationally, and everything worked out just fine."

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32Big W Interview Questions & Answers

1.This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?

2.Big W puts customer service first. How do you ensure that you always put the customers' needs first?

3.What do you know about Big W? Why do you want to work for us?

4.At Big W we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

5.We have a strong employee honesty program in place at Big W to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?

6.In this role you will be required to handle customer transactions. How strong are your mathematical skills?

7.This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?

8.In our retail stores we take pride in keeping the store clean and the merchandise organized. Do you feel capable of keeping the store up to our standards of cleanliness and organization?

9.At Big W we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?

10.Tell me 3 qualities you possess that make you a strong fit for this position with Big W.

11.Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

12.How would you handle it if your co-worker did not show up for their shift?

13.You will be responsible for a large amount of cash and valuable merchandise at Big W. What would your most recent employer say about your character and honesty?

Big W Mock Interview

How do you handle a situation where your supervisor does not properly communicate information to you?

32Big W Interview Questions & Answers

1.This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?

2.Big W puts customer service first. How do you ensure that you always put the customers' needs first?

3.What do you know about Big W? Why do you want to work for us?

4.At Big W we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

5.We have a strong employee honesty program in place at Big W to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?

6.In this role you will be required to handle customer transactions. How strong are your mathematical skills?

7.This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?

8.In our retail stores we take pride in keeping the store clean and the merchandise organized. Do you feel capable of keeping the store up to our standards of cleanliness and organization?

9.At Big W we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?

10.Tell me 3 qualities you possess that make you a strong fit for this position with Big W.

11.Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

12.How would you handle it if your co-worker did not show up for their shift?

13.You will be responsible for a large amount of cash and valuable merchandise at Big W. What would your most recent employer say about your character and honesty?

14.Have you researched our company values? What makes you the best candidate for Big W?

15.Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?

16.At Big W we like to hire strong achievers. Give me an example of a time when you went above and beyond.

17.How do you like to be recognized for your accomplishments?

18.Tell me about a time when you made a suggestion requesting change in an organization.

19.What is the most competitive work situation you have experienced? How did you handle it? What was the result?

20.Why is this job with Big W right for you at this time in your career?

21.What type of manager brings out the best in you?

22.How do you handle a situation where your supervisor does not properly communicate information to you?

23.Personality fit is important to us at Big W. How would you describe your personality?

24.What type of work environment do you dislike working in?

25.We need reliable people on our team at Big W. How many days were you absent from work last year?

26.Describe to me your ideal employer.

27.How can Big W motivate you on the job?

28.What are your salary expectations?

29.How do you feel about performance incentives?

30.What do you hope to learn from this job at Big W?

31.Do you have reliable transportation?

32.How do you handle situations that could cause you to be late or miss work?