How do you plan to provide our customers with excellent customer service?

How to Answer
1st Entry Level Example
1st Answer Example
2nd Answer Example

Best Buy strives to enrich lives through technology. The company prides itself on meeting its customers' needs by combining expertise with a human touch.

If you have experience in customer service, build your answer on that experience and talk about how you provided the best customer service possible. If you don't have experience, consider how you would want to be treated as a customer. You might mention being courteous and professional, maintaining a positive attitude and calm demeanor, or listening to customers and asking questions to clarify their needs.

"I love helping people. I have volunteered at a local thrift store since I was twelve years old, and that experience taught me a lot about helping those in need. Each time I volunteered, I would help customers find what they were looking for. I loved being able to bring a smile to a customer's face by finding exactly what they needed, and I plan to have that attitude while working for Best Buy. Great customer service is all about making the customer happy."

"Best Buy customers are often looking to make large purchases, like TVs, kitchen appliances, and computers, which usually means they're looking for guidance on the best choice for their needs. To provide the best possible customer service, I plan to have deep product knowledge so I can easily answer customers' questions or have information close at hand that I can share. I want each customer to feel secure and confident in their decisions regarding large purchases."

"I've worked for retailers in the past that encouraged sales workers to pressure customers into buying more expensive products or adding unnecessary items that don't suit the customer's needs. I had a hard time with that; it never felt ethical. I appreciate that Best Buy never wants its customers to feel pressured because that's exactly how I approach my customer service strategy; I want to make genuine connections with a customer and earn their trust so that I can help them find exactly what they're looking for."