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Bausch & Lomb Interview
Questions

29 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 29

At Bausch & Lomb we do not have a lot of local competitors; however, the ones we do have are strong competitors. In your opinion, what makes us stand out in the marketplace?

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Bausch & Lomb Interview Questions

    1.

  1. At Bausch & Lomb we do not have a lot of local competitors; however, the ones we do have are strong competitors. In your opinion, what makes us stand out in the marketplace?
    • Researching the company is a crucial step to take before your job interview. Take note of what Bausch & Lomb AG focus' on most. Check online reviews to see what the customers are saying. Be sure to research their competitors so that you know what those particular companies are doing well. Where is Bausch & Lomb AG performing better when measured against their competitors? Keep you answer positive and stick to the facts.

      Rachelle's Answer #1

      "I have conducted some research on Bausch & Lomb AG, your industry, as well as your competitors. One point that stood out to me was the fact that you manufacture your products rather than importing lower quality versions. Your customers seem very pleased with the quality of your products, and I read some positive online reviews!"

      Rachelle's Answer #2

      "I believe that what makes Bausch & Lomb AG stand out in the marketplace is the fact that all forms of advertising used are clear, concise, and fit with your brand. Clean branding is a major key to creating trust with consumers; thus, resulting in a successful business!"

    2.

  1. There are strict federal regulations and guidelines in our industry that must always be followed. Are you familiar with these, and do you have a history of compliance?
    • If you have experience in the healthcare equipment and service industry, you are likely familiar with the fact that there are strict guidelines and regulations surrounding best practices. Assure the interviewer that you are familiar with this fact and that you understand the importance of compliance.

      Rachelle's Answer #1

      "Earlier in my career, I worked for the U.S Department of Health & Human Services. I became very familiar with the role that the federal government plays in the regulations and guidelines associated with the healthcare industry. I am eager to learn more about the regulations and guidelines which specifically affect Bausch & Lomb AG."

      Rachelle's Answer #2

      "Although I am new to the healthcare supply and equipment industry, and do not have a thorough understanding of your regulations, I can tell you that I have a strong history of compliance. My background is in health and safety and, with that experience, comes the ingrained knowledge that will transfer well to this role with Bausch & Lomb AG"

    3.

  1. Do you think honesty is always the best policy?
    • The interviewer would like to know if you genuinely feel that honesty is the best policy. Many will argue that honesty is not always the best policy. What is your take? Talk to the interviewer about your thoughts on honesty in the workplace.

      Rachelle's Answer #1

      "Sometimes full disclosure can damage someone's self-esteem, and reality isn't always best expressed in full and can be self-indulgent based on the person's intention. In those instances, honesty isn't always the best policy."

      Rachelle's Answer #2

      "Honesty is always the best policy. Often, it is just a matter of how you communicate and deliver your message so managing this with each situation is critical to building honest and trustworthy relationships."

    4.

  1. Bausch & Lomb has a very strong reputation in this industry which means that we receive a high volume of applications for our open roles. What makes you a competitive candidate for this role?
    • If there was ever a time to "sell" yourself, it is now! Talk to the interviewer about your results and performance versus only talking about your feelings on why you are the best candidate for the position.

      Rachelle's Answer #1

      "sell"

      Rachelle's Answer #2

      "I am a competitive candidate because I have a consistent history of exceeding my targets and goals for the past three years. I have been promoted two times in the last year which is nearly unheard of in my current company. In addition to these successes, I have excellent cold calling skills which I will put to work immediately after being hired with Bausch & Lomb AG."

    5.

  1. The success of our brand relies heavily on our industry reputation and level of trustworthiness. How do you plan to build trust with Bausch & Lomb clients?
    • Building trust with clients is vital in the healthcare equipment and supply industry. Assure the interviewer that you are capable of creating a strong rapport with your clients by explaining how you develop and maintain these relationships. Give a relevant example, if possible.

      Rachelle's Answer #1

      "I see that Bausch & Lomb AG has a solid reputation in the industry which is incredibly valuable. In my current position, I spend a lot of time working with client questions and concerns. I establish trust with my clients by listening intently, delivering accurate answers the first time, and being diligent with my follow up. If hired, I would do the same for Bausch & Lomb AG."

      Rachelle's Answer #2

      "Here are some ways that you can build trust with your customers:

      - Do not always try to sell them something
      - Offer product and service of value to them
      - Only offer to sell them what they need
      - Never inflate the benefits of a product or service
      - Do not slander the competition to make yourself look better
      - Do not make empty promises
      - Take ownership and never blame the company for mistakes"

    6.

  1. How can we motivate you on the job?
    • Every employer should know how each staff member is best motivated. Talk to the interviewer about the variety of ways in which you are best motivated on the job.

      Rachelle's Answer #1

      "I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are noticed. In my current position, we have a leaderboard, and I do like that concept because it creates a healthy bit of personal competition for me as well."

      Rachelle's Answer #2

      "I am motivated by knowing something about the end customer and being able to relate to them as a person. A personal touch is always helpful for me."

    7.

  1. How do you handle stress?
    • Are you someone who can handle stress on the job? How do you manage the stressful times? Talk to the interviewer about your ability to control pressure in the workplace.

      Rachelle's Answer #1

      "I handle stress very well, and when you call my references, they will attest to this fact. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress."

      Rachelle's Answer #2

      "Stress is part of any demanding job, and I embrace it to the fullest. I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels."

    8.

  1. At Bausch & Lomb we use a variety of robust internal software programs. What type of programs and software are you well versed in? Do you consider yourself tech savvy?
    • You may not need to know the exact programs used by Bausch & Lomb AG but you should be able to outline to the interviewer the programs that you are accustomed to using and how those skills are transferable. Be sure to mention any general programs that you are well versed in such as Excel or PowerPoint.

      Rachelle's Answer #1

      "I pick up on new programs very quickly and quite enjoy the challenge of learning new technology. For instance; I attended courses in Excel last year to improve my abilities in pivot tables and other advanced skills. For industry related experience, I am an intermediate user in Program ABC and XYZ. I believe many components of these programs are similar to your proprietary software."

      Rachelle's Answer #2

      "Could you share with me the programs and software used most regularly by Bausch & Lomb AG? I have experience in A, B, and C also I have exposure to a variety of software that may be related to the software used here."

    9.

  1. Tell me about a time when you improved communication between yourself and a co-worker or client.
    • Possessing the skills to improve communication in the workplace is a precious asset. Talk to the interviewer about your ability to enhance communication in the workplace.

      Rachelle's Answer #1

      "In my current position I have one particular client who was an exceptionally brief communicator. If I asked two questions, he would answer just one. I learned that he would not acknowledge anything for which he did not have a direct answer. I began to ask him questions in a different way. For example, I would say 'Do you have an answer for me on question X?' and he would say yes or no. We would then go from there. This method was a valid form of communication for that particular client."

      Rachelle's Answer #2

      "We recently rolled out a large organizational change. I took a very transparent approach to communication throughout the process. I asked the team for their feedback and buy-in early in the process. We discussed some options that could be expected. When the time came to roll out the change, there was minimal surprise with the new process. It was a success!"

    10.

  1. At Bausch & Lomb we prefer to hire those with formal healthcare and medical training. Do you have related post-secondary education?
    • Take a few minutes to walk the interviewer through your medical training and post-secondary education. Chances are, you have this experience listed on your resume; however, the interviewer is looking for you to expand. Discuss your best course or your most challenging one. You can talk about any awards or recognition achieved while attending your post-secondary training and education. Be sure to tie in why your education will help you in this role.

      If you have related training: "I am a Registered Nurse (RN) with a Bachelor of Nursing from Tennessee Technological University. While attending this program, I found that I have an incredibly strong interest in Human Physiology. This interest has carried into my career and is one of the reasons why I am so excited about what you do at Bausch & Lomb AG."

      Rachelle's Answer #1

      "I am a Registered Nurse (RN) with a Bachelor of Nursing from Tennessee Technological University. While attending this program, I found that I have an incredibly strong interest in Human Physiology. This interest has carried into my career and is one of the reasons why I am so excited about what you do at Bausch & Lomb AG."

      Rachelle's Answer #2

      "If you do not have related training: "I have performed a great deal of research on Bausch & Lomb AG and your products. I have approximately eight years of related work experience. Although I do not have formal medical or healthcare training, I am confident in my ability to perform this job function."

    11.

  1. Tell me about a project you completed recently that was ahead of schedule.
    • Is it essential for you to meet and exceed work-related deadlines? Assure the interviewer that you can remain focused on a project and accomplish your goals ahead of schedule.

      Rachelle's Answer #1

      "In my current position I am expected to cold call 100 customers per week. Most of our associates will break this down into 20 per day, five days per week. What has attributed greatly to my success in this role is that I call 50 customers each day for the first two days and then have time to make additional calls throughout the week. This method generally equals a 25% surplus of cold calls to my portfolio. I am always ahead of target by going over and above that cold calling schedule."

      Rachelle's Answer #2

      "After recently hiring an entirely new team of people to roll out a capital equipment project, I realized they needed to learn to work together. I created cross-functional work group sessions to bring this team closer so they could work at an accelerated pace. We delivered the project seven days ahead of the original schedule. I truly believe this was because of great teamwork."

    12.

  1. One of the ways that we provide great customer service is by offering 24/7 on-site equipment maintenance and repair. How will you contribute to our customer service standards?
    • Excellent customer service is vital in any industry; however, when working with healthcare equipment, one must be extra diligent because your customers, and their patients, rely heavily on you. Talk to the interviewer about your customer service philosophy.

      Rachelle's Answer #1

      "I think it's great that you offer this service 24/7. Being reliable and on-call is the perfect way to make your customers feel secure and trust you. To me, customer service is the most important factor in the success of any business. Your customer must always come first and my day is never done until I know everyone is taken care of."

      Rachelle's Answer #2

      "Here are some other ways you can deliver excellent customer service:

      - Displaying patience with your customers
      - Staying calm and confident in all situations
      - Being attentive to your customers' needs
      - Ability to react effectively to unexpected situations
      - Possessing strong product knowledge
      - Delivering your deadlines on time
      - Being a clear and positive communicator"

    13.

  1. What career path interests you the most in this company?
    • This question is where it is essential to have completed some research on the interviewing company. Be sure to envision where you can see yourself fitting, and growing, with the organization before your interview. Do some research on what a career path could look like with this particular company.

      Rachelle's Answer #1

      "What interests me most about your company is that there are so many options when it comes to career growth. Ideally, I would like to earn my way into a Territory Sales role, then a Regional Manager position. Eventually, a Director of Sales or Marketing position would be ideal. Of course, I understand that this will take many years of dedication and hard work."

      Rachelle's Answer #2

      "I am interested in quality control. I am very analytical and love to solve problems. I understand that I have to learn the products before I can measure their quality."

    14.

  1. Tell me about a time when you took on a new course to study in order to improve your own work performance.
    • Once you are in your career, it certainly doesn't mean that you need to stop learning. There are many job-related courses available. Talk to the interviewer about the last time you took advantage of these available courses.

      Rachelle's Answer #1

      "Our company offered the Sandler Sales program to anyone in the company who was interested. I took this workshop in 2014 and enjoyed it. My sales increased by 23% that year."

      Rachelle's Answer #2

      "I took a one-day seminar in Microsoft Excel. I already knew the basics, but my boss like using macros and pivot tables, and I was spending a lot of time reading the support section to figure out how to use them. The course was very informative."

    15.

  1. At Bausch & Lomb we have a wide range of clients all over the state. Are you comfortable managing a large territory that requires 50% overnight travel?
    • Many positions within the healthcare equipment and supply field will require a great deal of travel. Talk to the interviewer about your ability to be away on overnight travel. If you have restrictions on your schedule, this is the time to address that.

      If you can accommodate travel: "Currently, I travel about 40% of the time. I am comfortable with this requirement and happy to do so."

      Rachelle's Answer #1

      "Currently, I travel about 40% of the time. I am comfortable with this requirement and happy to do so."

      Rachelle's Answer #2

      "If you cannot accommodate travel: "I can manage a large territory and travel within business hours. Overnight travel can be a bit tricky for me as I am a single parent; however, I can accommodate overnight travel about one week per month with some notice."

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