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Barrhead Travel Service Ltd Interview
Questions

30 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

Why are you the best candidate for this position with Barrhead Travel Service Ltd?

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Barrhead Travel Service Ltd Interview Questions

    1.

  1. Why are you the best candidate for this position with Barrhead Travel Service Ltd?
    • Bragging about yourself in an interview can be tough to do, but this is your time to shine! Which characteristics and career accomplishments have made you a stand-out candidate? Perhaps you have received some academic awards or have been given accolades in your most recent position. There is nobody like you, and now you need to express that to the interviewer so they can see you are the best fit for Barrhead Travel Service Ltd.

      Rachelle's Answer #1

      "I am the best candidate for you because I have a consistent history of exceeding my targets and goals for the past three years. I have been promoted two times in the last year which is nearly unheard of in my current travel agency. In addition to these successes, I have cold and warm calling techniques which I will put to work immediately after being hired by your company."

      Rachelle's Answer #2

      "I have the necessary experience, skill sets, and high level of ambition to add great value to this travel agency. I come well trained in upselling, team leadership, and sales methods. In addition to this, I have led teams up to 15 with minimal employee turnover."

    2.

  1. At Barrhead Travel Service Ltd you will have access to sensitive customer information. Are you willing to pass a psychometric test and background check?
    • Working for Barrhead Travel Service Ltd means that you will have access to passports and other highly sensitive information. The interviewer needs to know that you can be trusted with this type of information. Background checks, and even personality and psychometric tests. The best answer to this question is that, yes, you are willing to comply. Keep your answer brief, and if you need to disclose anything from your past, this is the time to do so.

      Rachelle's Answer #1

      "I am willing to comply with any pre-employment checks and testing that you require for this role. My background is clear; however, you can never be too careful in the travel industry, so I completely understand."

      Rachelle's Answer #2

      "I will comply with any pre-employment checks required to work for Barrhead Travel Service Ltd. I do have a small mark on my record from 2007; however, it is a driving-related offense. There are no restrictions by which I have to comply, and I can freely travel."

    3.

  1. On a scale of 1-10, how would you rate your technical abilities?
    • As a travel agency employee, much of your work will occur online. The interviewer would like to know how you rate your technical skills. Likely, they will mention specific tech skills needed, in the job posting or job description.

      First, on a scale of 1-10, discuss how skilled are you in their tech requirements. Try to avoid giving yourself a 10, since nobody is perfect, and you do not want to come across as overly confident or someone who has no room for feedback and improvement. Alternately, avoid giving yourself too little credit. You do not want to paint the picture that you are a tech dud! Try to remain in the 7.5-9.5 range while staying honest and accurate. Be sure to list which programs, apps, or systems in which you shine!

      Rachelle's Answer #1

      "I rate my technical skills as a 9/10 as I will, on occasion, have times when I am not as savvy as I would like to be. My supervisor and co-workers will attest to my ability to pick up new tech very easily. I would say I'm strongest in TravelWorks and ResVoyage."

      Rachelle's Answer #2

      "I will rate myself an eight because I value strong technical capabilities but, just like most people, I have things to learn. My strongest technical skills are in the Microsoft Office suite including Word, Excel, and PowerPoint. I have also used Juniper Booking for about five years."

    4.

  1. How would you ultimately describe your work style?
    • This question is not referring to your personality or character, but more towards your methodology when it comes to getting your work done. Talk to the interviewer about your day-to-day approach to projects, communicating with coworkers, or collaborating with clients.

      Your work style might be:

      - Collaborative
      - Well-Planned
      - Speedy
      - Flexible or Adaptive
      - Independent
      - Company-focused
      - Team-based

      Rachelle's Answer #1

      "I would describe my work style as highly team-based. I keep in mind that my pace, quality of work, and the outcome will always affect multiple people on my team, not to mention the travel experiences of my clients. If I am unsure of the path to take on a project, I will consult with my team to ensure that my ideas align well with theirs."

      Rachelle's Answer #2

      "I have an adaptive work style that changes based on the customers that I am serving at the time. I like to work with my customers' personalities and needs. If they are the no-nonsense, busy corporate type, then I speed up my work. If they are elderly and need more time, I slow down to explain everything they need to make a decision."

    5.

  1. Why would you choose to work at Barrhead Travel Service Ltd over any other travel agent?
    • The interviewer is looking for the specific reasons why you want to work for Barrhead Travel Service Ltd. When responding, it's essential that you dig more in-depth than the fact that their office is close to home, or their benefits are great. You will want to look into the heart of the company and comment on how they got started, what they do for the communities around them, or their culture and how they embrace diversity and inclusion.

      Rachelle's Answer #1

      "I would like to work at Barrhead Travel Service Ltd over any other travel agent because of your commitment to responsible business. You collaborate only with travel partners that offer the best and are ethical in their ways. I appreciate this about your company and look forward to joining an organization that is so conscious."

      Rachelle's Answer #2

      "There are many great reasons to choose Barrhead Travel Service Ltd; however, the stand out for me is the fact that you are so highly involved in community efforts, and giving back. I read that your organization regularly contributes resources to victims of environmental disaster or war. I have a passion for socioeconomic issues, and it's great to see corporations join in relief efforts. I would be very proud to work here."

    6.

  1. Adult airfare to Barbados is $900. A child's ticket is 75% of this plus 10% for commission and fees. How much is a child's fare to Barbados?
    • What may seem like a simple math question, could be difficult under pressure. If you are working as a travel agent, you will be required to make all types of calculations. Accuracy and common sense are going to be very important in your new role. Keep your answer brief, and walk the interviewer through your thought process as you solve the problem.

      Rachelle's Answer #1

      "I understand that math is a required skill for this role. To figure out a child's fare to Barbados, I would take $900 minus 25%, which is $675. From there, I would add $67.50, which is the 10% in commission and fees, to $675, making a child's ticket $742.50."

      Rachelle's Answer #2

      "I am accustomed to making math calculations at work, and have strong calculation skills, even under pressure. Because 75% of $900 is $675, I would add the 10% commission and fees to $675. The total for a child's fare to Barbados is $742.50."

    7.

  1. Tell me about a time when you had to address an angry customer. What was the problem and how did you resolve it?
    • Working in the travel industry can be high-stress and performance-based, with very little room for error. The interviewer wants to know that you can handle stressful or uncomfortable situations in a professional manner. Keep your answer simple and precise. Stay away from long drawn out stories. Briefly, describe a time when you resolved a customer service issue. Highlight your ability to remain patient and rational.

      Rachelle's Answer #1

      "Currently, I work in a retail-based travel center and have to navigate angry customer experiences more times than I like. People who are upset want to be heard and respected. I will listen, empathize and reassure the client that I am there to support them and resolve the matter. Communication and reassurance are important throughout the process. If I need to check on flight status or get back to the customer, I will set expectations and explain when they can expect to hear back. I am proud to say that I have successfully turned around more customer service issues than anyone else in our location."

      Rachelle's Answer #2

      "I once was a customer service manager at a travel call center. I had many angry customer calls, but one, in particular, I remember well. The customer had booked a return flight and was double billed. She had unfortunately sat on hold with us for over 30 minutes waiting to be helped and was irate when I told her that our policy was that refunds were not immediate, but issued in 48-72 hours. She ended up getting a refund and promised never to book through that company again. I did make sure she received her refund, and I spoke with our corporate head office about the long wait times and the possibility of changing our refund policies. It was not a good situation, but I made the best of it."

    8.

  1. What gives you satisfaction in your travel services career?
    • Job satisfaction is a significant factor in whether people stay or leave their employers. Talk to the interviewer about what satisfies you about your career in the travel industry, and why you continue to remain on this particular path.

      Rachelle's Answer #1

      "I am delighted with my career as a travel agent, and I believe it is because I can help people on a daily basis. It is important for me to feel as though I am contributing to bettering the lives of others and this career certainly generates those feelings. I help grandparents safely travel to their granddaughters' destination wedding. I help newlyweds book a honeymoon they will never forget, and I get to help parents plan the best trip ever for their kids, to Disney. What could be better."

      Rachelle's Answer #2

      "I have worked very hard to make a positive name for myself in the travel industry. Having a great reputation gives me the sense that my work and actions genuinely matter to other people. If my work ethic and attitude can positively influence someone else, or even give them the best vacation experience of their lives, that is the most satisfying for me."

    9.

  1. Besides compensation, what do you value the most in the workplace?
    • Financial compensation aside, the interviewer would like to know what is most important to you when looking for a new job. Your answer will show the interviewer some direction when they are ready to make you an offer of employment. You can talk about the health benefits, work-life balance, workplace culture, growth, or even continued education opportunities. The sky is the limit!

      Rachelle's Answer #1

      "I am most interested in working for a company that has a great workplace culture, with a small amount of employee turnover, and a solid client retention rate. I like to get to know my clients, nurture those relationships, and keep them going for the long term. Regarding co-workers, I want to feel that I can trust the team environment and know that my company embraces values that align with my own."

      Rachelle's Answer #2

      "For me, the room for creativity and a flexible workspace is significant. This flex could include a great office where it's easy to collaborate, or the ability to work from home when needed."

    10.

  1. Do you keep up to date on global travel restrictions?
    • As a professional working in the travel industry, you will be required to remain in-the-know, when it comes to global happenings, travel restrictions, and how those affect your clients. It's very likely that Barrhead Travel Service Ltd has a database for this or apps and tools to help you stay efficient and knowledgeable. Discuss with the interviewer how you currently stay up to date on global travel restrictions, and other related news.

      Rachelle's Answer #1

      "I will often refer to the government or state website to read up on any restrictions. In my current role, we use a program called Tripfuser to assist with booking and any alerts that we may need to know. Do you have a similar system at Barrhead Travel Service Ltd?"

      Rachelle's Answer #2

      "I do keep up to date on global travel restrictions. My favorite resources are the government website, and I also follow a few trending hashtags on Twitter, related to travel safety and other important government alerts. Do you have any recommendations for great resources?"

    11.

  1. If given the opportunity, what coursework would you take to further your education in travel services?
    • Perhaps Barrhead Travel Service Ltd offers continued education opportunities, or maybe the interviewer is curious about your specific areas of interest. It is essential that you express an interest in expanding your travel related knowledge. If there is an area you need to strengthen, to be considered for a promotion in the future, you could mention that as well.

      Rachelle's Answer #1

      "I saw on your website that to be considered for a Global Sales Director role, I would need a completed MBA in Business. For that reason, if I could take additional coursework, I would apply my time to an MBA. I am very interested in working my way up, at Barrhead Travel Service Ltd and feel that would be an excellent start."

      Rachelle's Answer #2

      "I would like to complete my Bachelor's Degree in Travel and Tourism. Currently, I have a Diploma; however, it would be great to elevate that education and boost my career at the same time."

    12.

  1. Do you consider yourself a persuasive person?
    • Part of being an excellent communicator is also having the power of persuasion when necessary. There is a difference between persuasion and debating - or even convincing. Persuasion is used when you want to influence someone rather than tell them that they are wrong, and you are right.
      The power of persuasion is essential if you are selling or pitching anything. It is also a helpful skill when you want to gain momentum with your coworkers or have your boss better understand your approach on a project. It is not a negative thing to be persuasive. Talk to the interviewer about whether or not you consider yourself to be a persuasive individual.

      Rachelle's Answer #1

      "Persuasion is a key skill of an effective leader, in my opinion. Have you ever read the book, 'Pre-Suasion,' by Robert Cialdini? He speaks of the science in persuasion and that there are significant moves to be made before ever asking someone to do something on your behalf. This book has greatly influenced how I use persuasion."

      Rachelle's Answer #2

      "Persuasion and travel go hand in hand since many people are hesitant to spend their money on vacation for themselves, let alone, a lavish one. My approach is not sly or combative in any way. I go about persuading others by displaying how my recommendations and expertise could benefit them and make their lives richer."

    13.

  1. How do you like to be recognized for your accomplishments?
    • The interviewer would like to know what motivates you to be an over-achiever in the workplace. We all want recognition in some way for our accomplishments in the workplace. Perhaps you enjoy surprise gifts, financial perks, public attention, kind words, added responsibilities, or title promotions. Share with the interviewer how you would like recognition for your hard work, should you be hired at Barrhead Travel Service Ltd.

      Rachelle's Answer #1

      "I am a highly competitive person who is compensation driven. I like to recognition for my accomplishments through monetary bonus' or contests where the stakes are high."

      Rachelle's Answer #2

      "The success of my team is a direct reflection of my success as a manager. For that reason, I prefer that my team receive accolades for a job well done. For instance, our group exceeded our targets for the past business quarter. Thus we were collectively rewarded. This method of recognition is my preference."

    14.

  1. What was the most significant change you have had to deal with in your travel career?
    • The interviewer would like to know the types of challenges you have had to face in your career within the travel industry. You need to show the interviewer that you can remain productive in the face of change and that you are resilient. Assure the interviewer that you can adapt to significant changes in a professional manner.

      Rachelle's Answer #1

      "The biggest shift for me in my travel career was the introduction and fast growth of online travel services such as Expedia and TripAdvisor. It seemed as though our roles as travel agents were now automated. Once I was able to shift and decided where the value-add was for my clients to continue seeing me in person for their travel needs, I was able to effectively compete and also overcome objections and challenges presented to me from my client base."

      Rachelle's Answer #2

      "I went through a large change last year when our company purchases another small travel competitor. We integrated systems, some staff, and a few policies. The corporate head office did the best they could to make the change a smooth one; however, there were significant challenges. The situation taught me more about workplace resilience, patience, and endurance."

    15.

  1. How do you build rapport with your clients?
    • When it comes to the travel industry, a lot of your business may come from repeat clients that know you and trust you. You may also have a solid customer base from your referral network. The interviewer would like to know your methods when it comes to getting to know your customers and building trust with them. When you have a great relationship with your clients, you will be more successful in your role with Barrhead Travel Service Ltd, and more likely to stay long-term.

      Some ways that you can build rapport with your clients include:

      - Do what you say that you will
      - Ask them questions about themselves
      - Use the same jargon and travel terms they use
      - Set clear expectations, on both sides, from the start
      - Remember their names
      - Show your extensive knowledge base
      - Always be presentable in looks and actions

      Rachelle's Answer #1

      "To build client rapport, I ensure always to do what I say that I will. My clients need to be able to rely on me, and feel 100% confident that I will deliver over and above their expectations at all times."

      Rachelle's Answer #2

      "I am a naturally curious person which means that I often build a rapport with my clients by asking them questions about themselves. I like to know about their business, their favorite activities and hobbies, family, and upcoming important dates. Most people enjoy talking about themselves, so this approach is usually a very successful one. It helps me to build a connection while also upselling based on our latest travel offerings."

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