Barnes and Noble Mock Interview
Practice 35 Barnes and Noble interview questions covering bookselling, customer service, and literary passion.
Question 17 of 35
Tell me about a time you made a suggestion requesting change in an organization.
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Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
Barnes and Noble understands that change is necessary for the company's success. When digital books and media began to deter customers from shopping in their brick-and-mortar stores, the company adapted and focused their resources on making more digital resources accessible to their customers. Your interviewer will be looking for a candidate who is not only willing to adapt to change but can identify the need for change and take the initiative to recommend that change to their supervisors or managers. Talk about a time you saw the need for a change in the workplace and explain how you presented the idea to your higher-ups. This change doesn't need to be big, but it should be impactful.
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"My previous employer was a used book store. We were in a small building, and the aisles were messy and cramped. I noticed that many of our customers would quickly get frustrated trying to navigate the store and often left without buying anything. I suggested to the owner that we reorganize the store to open it up and organize the sections better. The owner agreed that we needed a new organizational system but didn't know where to start. I helped her draw out a new layout plan. We closed the shop for a few days one week, cleared the shelves, moved them around to make more room in the aisles, and reorganized the books. When we reopened, customers complimented us on the new layout, and nearly everyone who walked in the door left with a handful of books. The owner was thrilled with the change, and I was happy that my idea was successful."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"When I began my most recent job at a family-run shop, the owners operated based on trust and didn't have a loss prevention plan. I suggested we install a few cameras inside the store to deter anyone from stealing. So far, we have seen a 56% decline in the overall loss."
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