Barnes and Noble Mock Interview
Practice 35 Barnes and Noble interview questions covering bookselling, customer service, and literary passion.
Question 2 of 35
What is your approach to customer service?
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Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
Barnes and Noble is committed to providing an exceptional experience for their employees and customers. They expect their employees to provide the best customer experience possible. Tell the interviewer how you intend to treat their customers as a member of their team. They will look for a candidate who will go above and beyond their expectations.
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"I treat my customers the way I would want to be treated as a customer. I answer their questions to the best of my ability, work to find the best solutions to their problems, and treat them with kindness and respect. My goal is to have the customer leave the store happy and satisfied with their experience."
Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
"I ensure that my customers' needs are met by actively listening to them and also asking the right questions. If I'm working on a task and a customer interrupts me with a question or request, I always stop and help them before going back to my task."
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