How would you handle a conflict with a coworker?
The interviewer wants to see that you will take accountability for conflict while maintaining poise and professionalism in the workplace. Consider telling a story that demonstrates your approach to conflict in the workplace. You can also use an example from school or volunteering experience if you don't have prior work experience. Focus your response on how you approached a solution rather than dwelling on the problem. Assure the interviewer that you are a well-equipped professional capable of handling conflict promptly and effectively. Show that you handle workplace conflict tactfully and with grace.
"If I have a conflict with a coworker, I try to deal with it directly. Ignoring it or avoiding my coworker won't solve anything. Last year, a coworker and I had a misunderstanding that turned into a conflict. I called off sick, and they were called in to cover my shift. They were under the impression that I had lied and just called off to get a three-day weekend. When I returned to work, I realized they were angry with me, so I approached them and asked if I had done something wrong. They explained why they were angry. I said I was sorry they had to cover my shift, but I really was sick. I explained that I wouldn't fake being sick just to get a day off. I'm not sure they believed me at first, but eventually, my work ethic spoke for itself. I'm glad I handled it directly, though, because otherwise, we would have just been avoiding each other for weeks, which would have made working together very challenging."
"If I had a disagreement with a coworker, I would try to have a constructive conversation with them to solve the problem. I think most conflicts in the workplace can be solved with open and honest communication. If both parties feel listened to and have a chance to explain their side, it's easier to get to the root of the problem and find a solution."
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