Give me an example of a time you went above and beyond what was expected of you.

"Last week, I noticed that my manager had not completed the schedule for the following week. Some of the staff complained that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help."

"Last month, an older customer came in and asked for help finding a toy for her granddaughter. She was embarrassed to admit that her memory wasn't great, and she couldn't remember the name of the toy. I could have easily told her I couldn't help her, apologized, and walked away, but I decided to help her as best I could. She described the toy, and I took her to the aisle where I thought it might be. I showed her several toys, pointing out the similarities to the one she described until we found the one she wanted. She was so thankful that I took the time to help her, but I was just glad that she was able to leave with the item she wanted."