Barnes and Noble Mock Interview
Practice 35 Barnes and Noble interview questions covering bookselling, customer service, and literary passion.
Question 10 of 35
How would you handle a customer who is aggressive towards you or a co-worker?
How to Answer
Example Answer
Example Answer 2
Community Answers
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
Employees in customer-facing roles regularly encounter angry or upset customers, and sometimes those customers can become aggressive and rude. Barnes and Noble expects their employees to be professional and diplomatic when handling such customers. Tell the interviewer how you would deal with an aggressive customer. This might include taking deep breaths to keep your composure, acknowledging the customer's feelings, or involving a supervisor to defuse the situation. If you have experience dealing with aggressive customers, draw on that experience in your response.
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"If I had an aggressive and disrespectful customer, I would calmly but firmly ask them to calm down. I would do my best to work with the customer and solve their problem, but if they were a threat to my coworkers, the other customers, or me, I wouldn't hesitate to call a manager or security if necessary."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"I know that customers are just people like the rest of us; we all have bad days! If a customer was upset, I would make them feel heard and understood, and then I would let them know I would do everything I could to address their concerns. Sometimes, people just need to know that their problems are important to someone else. I would maintain my calm disposition and positive attitude."
Interview Coach
Jaymie
A real coach, not AI. I read every answer myself and write back with personalized feedback.
Typically responds within 24 hours.
0 - Character Count
Unlock All 35 Barnes and Noble Questions
Prepare for questions about book recommendations, store operations, and customer engagement.
Get StartedJump to Question
