Barnes and Noble's employees need to be excellent communicators. While this is necessary for interactions with customers, it is also crucial for collaboration. A successful team must understand each person's responsibilities and how it all works together. However, just like everyone else, managers make mistakes. Sometimes long-time employees forget that new staff might not have all the information they have. Tell the interviewer how you would approach a task without the necessary information. You might ask your manager directly for the missing information or take the initiative to research and find the information yourself. If you have dealt with a similar situation, draw upon your experience in your answer.