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28 Questions and Answers by Ryan Brunner

Published January 20th, 2020 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Question 1 of 28
In SQL, how do you explain the differences between clustered and non-clustered indexes? Can you name a time that you used each?
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How to Answer
AvidXchange uses indexes to improve query performances within their software and for this question, your interviewer is looking to hear that you have a basic understanding of both clustered and non-clustered indexes. Explain the differences between the two types of indexes and be sure you can either speak to relevant times that you've used each or when would be the appropriate application to use each.
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Top 25 AvidXchange, Inc. Interview Questions with Full Content
1.
In SQL, how do you explain the differences between clustered and non-clustered indexes? Can you name a time that you used each?
AvidXchange uses indexes to improve query performances within their software and for this question, your interviewer is looking to hear that you have a basic understanding of both clustered and non-clustered indexes. Explain the differences between the two types of indexes and be sure you can either speak to relevant times that you've used each or when would be the appropriate application to use each.

Ryan's Answer #1
"In the simplest of terms, a clustered index order records in a table the way that they are physically stored. There can only be one clustered index per table. Non-clustered indexes do not store data to match the physical order that it is stored. Rather, it can hold up to 249 indexes per table. Both types come with their own benefits over the other. In my experience, clustered indexes are suited best for programs that use primary key as an identity integer column. On the other hand, non-clustered make the most sense for programs that need JOIN and WHERE clauses within them."
Ryan's Answer #2
"In my experience, clustered indexes are faster to read but very slow when it comes to update data within. Non-clustered indexes are just the opposite in that they are slower to read but much fast to insert new data into them. In my current role, I mostly use clustered indexes when large numbers of rows need to be retreived and when insert operations are important. Most other times, I will use non-clustered as the standard."
2.
What do you know about our products and how do you think you'll be able to handle a support role surrounding them?
This question allows your interviewer to gain insight into both your interest in this position and the skills that you will be able to bring to the table. To show your interest, be sure to do as much research on AvidXchange as possible and get to know their products. Ensuring that you know the job description from front to back is important as well. Then, talk about how you feel that your skills will apply to working with end users that are contacting about the software.

Ryan's Answer #1
"One of the main things that is attracting me to a position with AvidXchange will be the new opportunity to work solely with cloud based software. With my current experience in supporting server and data storage issues, I am confident in my ability to support the services here based on that experience."
Ryan's Answer #2
"Upon reading the job description for technical application support, it was easy for me to see that my skills were a perfect match for the position. It sounds like you are looking for an expert that can provide support on GlobalLink applications and has exceptional experience across many different scripting languages. As you can see from my resume, I have experience using Perl and Python and I feel like these experiences would help make a smooth transition for me into this role. On top of that, my cloud based experience would translate nicely to this role here at AvidXchange as well."
3.
What would you consider your technical specialty?
Do you have any particular areas of interest or ability? Talk to the interviewer about your strengths and be sure to highlight any specific skills that you excel in. It's a great idea, if you can, to highlight particular skills that may be listed on the company's job posting/job description. If there is a related area of interest where you'd like to expand your skills, you can mention those as well.

Ryan's Answer #1
"Computing and Network Communications has always been a solid area for me. I have a big interest in how network communication improves our daily lives and our overall business efficiency. I see that you are looking for team members who are experts in network communications which is what caught my eye when I first saw your job posting."
Ryan's Answer #2
"I have been focusing my career on becoming a cloud integration specialist although I do have cross-platform app development expertise as well."
4.
Here at AvidXchange, we strive for continuous delivery and continuous deployment with our software. Are you familiar with these processes in your current work?
In the industries that AvidXchange works in, updates to software are vital to end users for them to stay at the forefront of their business. To ensure that updates happen as quick and smoothly as possible, AvidXchange utilizes continuous delivery and continuous deployment for their customers. For this question, talk about what you know about these processes as a software architect, why they are important and what experience you have with them.

Ryan's Answer #1
"In my current role, we utilize a 100% continuous deployment process with our end users when we role out new changes to existing software. We use automated testing in our process to validate that code changes are correct and able to be deployed without issue. Once validated, changes are automatically rolled out to our end users. Having once utilized a continuous delivery system, I am very appreciative of working in an environment utilizing continuous deployment as it negates any need for human intervention in the roll out."
Ryan's Answer #2
"In my current position, we've slowly grown from a continuous integration process to a continuous delivery process. I love the automated testing process when we are looking at rolling out new changes to existing software and my role as the architect for our projects puts me in the drivers seat for sending out these changes. If hired for this role here at AvidXchange, I'd be very intrigued at learning and working with continuous deployment practices as well."
5.
In a technical support role here at AvidXchange, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.
While your interviewer will be able to get great insight into your technical expertise during your interviewer, this one question will allow you the opportunity to describe how you will bring solid interpersonal skills to the role. Your interview knows that customers will rely on you to provide quick and sensible support for their needs, but the expectation to do that in a pleasing manner is of utmost importance. Talk from a high level about your feelings on why providing great service is important and give an example or two of ways that you have done that in the past.

Ryan's Answer #1
"To me, my job duties aren't fully satisfied if an end user leaves our conversation without a smile on their face. While any technical support specialist can handle the customer aspect of the job, few have the people skills to do so pleasantly for their customers. In any interaction that I have with a customer, I talk in a calm and boosting manner. If they are upset or mad about a situation, I reflectively listen and never place any blame back on them. By taking this approach, my customer surveys in my current position have been excellent for the three years I've held that role."
Ryan's Answer #2
"If hired for this role here at AvidXchange, you'll quickly find that my mantra in working with customers is speed with a smile. To do this, I need to be resourceful in providing them with an answer or triaging them to the correct person. I need to be knowledgeable in our product base to give them answers with confidence. And last, but not least, I need to be positive in all interactions with them."
6.
Here at AvidXchange, we ask our test engineers to follow specific QA protocols. What role do you feel QA plays in software development and testing?
As an experience software testing engineer, quality assurance should be ingrained in your brain and your interviewer is looking to get a sense of your personal feelings towards it in your work with this question. In your answer, be sure to highlight QA's importance in reducing errors, maintaining specifications, testing failure parameters and preventing defects from occurring. In the end, make sure that quality is your mantra in the eyes of your interviewer by giving an example or two of how you put QA in the forefront of your work.

Ryan's Answer #1
"As a test engineer, I take great pride in my role of ensuring that systems go out to consumers as error free as possible. In my current role, I take the time to learn all of the system specifications that are laid out by our design engineers and customize my testing to follow those specifications."
Ryan's Answer #2
"In my work throughout my career, quality assurance in my testing was an every minute of every day job on my part. While creating effective testing processes on new software is extremely important in following QA protocols, the recording of defects, issuing of reports and assisting the designers on fixing issues are equally important parts of the process that I'd love to let shine here at AvidXchange."
7.
Can you describe the software development lifecycle?
With this question, employers are looking to test your knowledge. They want to know how much you've participated in the projects you've been involved in to truly understand the software development lifecycle. The question may seem basic to some, but employers are expecting an accurate answer to know that they're hiring a true pro.

Ryan's Answer #1
"Absolutely. In my last job, we leveraged the waterfall method, making sure we completed each phase of the project - and completed it on time and to the highest quality, before moving on. The software development lifecycle consists of 6 steps, starting with planning, of course, followed by implementation, testing, documentation, deployment, and maintenance. Every step is crucial to ensure we're producing a quality product and also maintaining that product to meet the changing needs and demands of our end users."
Ryan's Answer #2
"I am new to my career in financial services and sales; however, I have taken an online course focused on cold calling. This course was incredibly helpful and I look forward to meeting and exceeding my targets with AvidXchange."
8.
If hired for this position at AvidXchange, what leadership skills would you bring to our team?
While this position at AvidXchange may not hold the title of manager, supervisor or director, the organization firmly believes that employees that demonstrate key leadership qualities are better set for future career success. Aside from that, leadership skills help you work better as part of a larger team and with potential customers as well. Prior to your interview, think about one or two leadership qualities that you possess and talk in detail about how you've exemplified those qualities in the past.

Ryan's Answer #1
"I would say that my credibility is my best leadership skill. My openness and honesty suits me well when working among a team of individuals and this helps them gain trust in following my lead when working on projects. Another skill I would bring here to AvidXchange would be my ability to lead by example. I'm not afraid to take a risk in seeking innovation and I've been commended for this trait many times by my current manager."
Ryan's Answer #2
"If you were to offer this position to me, you'd quickly find that my positive attitude is an inspiration to those that I work closely with. In my current job, we work under the constant stress of tight deadlines and my positivity can be infectious to help others maintain their focus when negativity can easily take over in most situations. I would say that my other strong suit as a natural leader is my ability to be fluid on a day to day basis. Sometimes our world can be monotonous and when change comes, most resist that change. For me, change is a chance to break the current mold and grow as an employee."
9.
If hired for this position here at AvidXchange, would you be comfortable handling overall project manager responsibilities for new software development?
As a skilled software engineer, you have all of the necessary tools in your bag to be a successful engineer at AvidXchange. This question is allowing your interviewer to get a better sense of your project management skills and people skills if you were to join the team at AvidXchange. In your answer, talk about your ability to estimate the time and cost of a project, the staffing needed and the overall scope of planning for a particular project. If you have direct experience in being the lead on a large development project, be sure to discuss that experience with your interviewer.

Ryan's Answer #1
"Looking to join the team here at AvidXchange directly out of college, I feel very confident in my abilities to manage the entire scope of a new development project. I have leadership experience as my campus' president of the software engineering club. In that role, I developed skills that would help me utilize staff and resources in the best way possible. During my internship, I was exposed to the planning stages of new projects and I have a very good feel of estimating the budget and length of time needed to have a fully functional system."
Ryan's Answer #2
"I would absolutely be comfortable if tasked with project manager duties here at AvidXchange. In my last two roles, I have led successful projects that started with great planning and budgeting process and went through to completion with great people and processes in place under my leadership. While it's not a regular duty for me in my current role, I always welcome leadership duties."
10.
What do you feel are the primary features and benefits of the Java programming language?
As a company that utilizes Java, AvidXchange and your interviewer want to make sure that you have an understanding of the Java programming language and they do so by asking this question. Obviously a language packed with unique features, talk about the features that you can speak the most knowledgeably about and tie your direct experience to.

Ryan's Answer
"When I started working with Java three years ago, the first huge benefit was the fact that the Java syntax was based on C++. At that time, I had a great working knowledge of C++ and my transition to Java was absolutely seamless. The other amazing feature that I've come to appreciate with Java is how robust the memory management is in exception handling and automatic garbage collection."
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