1. Why do you want a position at Auntie Anne's
I think that ill would be perfect for the job, im a fast learner and alwaay eagered to finish sometihing i start.
Help me to continue developing my people skills.
BecUse this company has such a great reputation and id love to be assosicate it with that I feel I can learn alot here.
To help me build my future career.
I want a summer job and honestly, Auntie Anne's was one of my first choices because I think I could really do well in this job. I have worked at a pretzel stand previously and I absolutely loved my previous job.
2. Have you ever worked retail, in a high stressful situation? Describe it to me.
Yes, when I worked at subway, when there is a line out the door and you are trying to get them out in a quick and friendly mannor and then suddenly a customer flips out becuase we put mayonase on it when they didnt want it. I would just ask calmly if they wanted a new one and appalogize profusly. If they said yes then I would remake it with a smile on my face.
I have not worked retail but in the food jobs ive worked at there have been situations like that. Like a customer coming in and complaining about how bad the food was, I would just offer to give them a new one for free or give their money back and apologize alot for it.
Ive never worked retail but in my previous jobs ive never found to be stressful I am veruy easy going and strong.
No I have not worked in retail but I have worked in a team and with customers assisting their needs.
I worked one of the busiest times of the year at Next. Summer sales. Clothes everywhere, attending to multiple peoples needs, keeping the shop floor tidy.
3. How would you handle an upset customer?
I would calmly listen to the customer and try to make them happy with in reason of what I am allowed to do.
Try to keep calm, listen to their complaint and when they are done speaking, try to offer them help to the best of my ability.
I would act in a professional manner and apologize, I would give them the option if they want to see the manager.
I would do everything I possibly can to make sure the customer was satisfied.
Calmly talk to them, keep smiling and get what they want.
4. Are you usually on time for jobs, classes, etc?
Yes, I am usually never late to anything unless I am having a personal issue or car trouble;not often.
Yes, 99% of the time I am always on time for everything.
Yes, I always try being early.
5. Have you tried our delicious pizza pretzel?
No not yet, but i heard it was very delicious.
I actually haven't but would definitely like to.
Actually I have not, but I have been planing to, I just never got around to it.
Yes I have and its delicious! especially with marinara sauce!
Yes I have. It is one of my favorites. But, I have to say my favorite is the cinnamon sugar!
6. How often do you skip school?
I attend school on a daily basis unless sickness or an emergency occurs. School is very imprtant to me and I realize I need it to achieve the goals I have set for my future.
Never unless i'm sick.
Never skip school.
Never, unless I am deathly ill which has never happened so far.
Never skip school I attend all my scheduled classes unless of an emergency.
7. Have you ever skipped work before?
No i havent.
This is my first job.
I have little experience in the workforce, but I have not.
Only when I am really sick.
No, I have not tried to skip work.
8. How reliable are you?
Not to much.
I am a very reliable person. I am always there for you, and even work around my schedule to make sure it suits your needs.
Very reliable. I will come in on my days off.
I am very reliable when it comes to someone calling off unexpectedly.
9. Do you enjoy pretzels
Yes i love eating pretzels ever since i was a kid.
Very much so.
Yes especially A.A
I love them actually! I come and stop for pretzels every time I come to the mall.
I love pretzels. When anyone asks me whats your flavor salty or sweet I always pick salty!
10. How often do you choose pretzels to eat when you are shopping at the mall?
Actually every time i go to the mall i go to aunty annes.
Pretty much every time I come to the mall I buy a pretzel, honestly.
Pretty often, thats usually what I point to to my boyfriend when were in the mall. Its quick and filling.
I go to auntie annes just about every time I come to the mall. I love it.
I often eat pretzels whenever I go hang out with friends at the mall.
11. What do you hope to gain from working at auntie annes?
Im hoping to gain experience in the working world that can help me go somewhere with my career in the future.
Im hoping to gain experience.
More experience in the job field and a little extra cash is always nice.
A good team, and satisfaction of making customers happy.
I hope to gain more leadership skills, and hopefully some friends.
12. How important is customer service to you?
Number one priority.
It is very important to me. One thing that I can't stand is when a server is unpleasant with the customer. I think that no matter what, the server should always try and put their best foot forward to the customer.
A lot . To me the customer is always right.
Very important. I love to make people happy, and love to see people smile. Making people, makes me happy, so I know I would be great at it.
13. Do you know how to up sell?
Smile and give reasons why thet should buy this new item.
Yes I do, I ask the customer if they would like a side or a drink with that and say it would be really delicious with that certain thing. Usually they get it when I smile while saying it. Lol.
Can you tell me what up sell is exactly?
Smile and give reasons why they should buy this new item.
Yes, up selling seems to look like an easy thing to do. You just have to take baby steps with the harder customers.
14. Why do you need this job?
I want to prove to my mom i am responsible enough to hold a job and to have money to pay for my car instead of letting my parents supply me.
Because i feel that with this job it will help me gainresponsibility.
I need money.
This job would allow me to use my proven skills to bring great value to this company.
I would love to have a little extra cash for over the summer because my parents have been struggling a bit and I think it would be easier for all of us if I could bring in some money for myself instead of having to rely on the little that they make.
15. What do you like most about Auntie Anne's
I enjoy the custome service, satisfactory food and the friendly workers.
The atmosphere. It feels like the people are friendly and the pretzels are awesome too.
I love the pretzel nuggets and lemonade.
Just that its set in a lively area and the empolees are nice and friendly and give you the service you deserve.
The customer service, food, environment, and hospitality.
16. How long do you plan on working at Auntie Anne's?
I plan on working here for awhile, most likely throughout high school and college.
I don't have a set time.
As long as the company needs me.
I plan on working through the summer, my senior year and possibly through college depending on which campus I go to.
I probably will work here for a while because its my first job and I want to gain experience from this job.
17. Can you handle a customer complaint in a professional manner?
Yes I can. I would ask them what the problem is in a calm voice and try to find a reasonable way to resolve the problem.
Yes, I would politely tell them that they can file complaints through our website or calling customer service.
Yes, of course, I would take it as something I need to work better on, or improve.
Yes, I have dealt with complaints before.
Yes I can. I just simply apologize for the issue and then try and solve the problem to the best of my ability.