"My first leadership position was with a land services company. We had multiple business units including services for residential and commercial clients. The largest challenge was maintaining the same level of customer service for the residential customers as we did the commercial customers. It took some additional training and mentoring of our existing staff and over time I was able to create a training manual that could be implemented for all business units. The implementation was a success and our customer service feedback improved significantly. One thing I learned from this experience is that even though your business may have lines drawn in regards to services and offerings, all employees should be trained and treated the same. Continuity in management is incredibly important."
The interviewer understands that with Ascent Capital Group being a diverse organization, effective management between business units can be tricky. Assure the interviewer that you are up for the task by giving a specific example of a more challenging leadership role you have held in the past. Briefly discuss the challenge, your approach, the outcome, and what you gained from the experience.
"I saw a few leadership opportunities posted on your company website that seemed very interesting. Ultimately, I would like to work my way into a management role that offered leadership opportunities. I am very interested in working for Ascent Capital Group because of the multiple growth opportunities present here and I look forward to proving my capabilities to you."
Before your interview be sure to visit Ascent Capital Group career opportunities online. Take note of the range in opportunities. Perhaps there are opportunities in other locations? What kind of growth is available in the particular department you are interviewing with? Assure the interviewer that you desire a long term opportunity with Ascent Capital Group by discussing the career path you would like.
Ascent Capital Group puts a lot of focus on our local and global impact so we seek to hire those with the same values. What do you know about our company values, and how do they align with your personal values?