Our industry is highly competitive. In your opinion, what are we doing right at Aqua America? What could we be doing better?
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"I understand that this industry is very competitive; however, I have always seen Aqua America Inc. as the industry leader. I really enjoy how you relate to your customers through your marketing and branding efforts. It's all very relate-able content. If I could make one suggestion, I would comment on the user interface for your online job portal. I noticed that it isn't mobile friendly. With 67% of job seekers being mobile users, you would likely see a strong increase in applicants by making your job portal mobile friendly. Other than that, I really like what I have experienced so far. I'm excited to have the opportunity to work at Aqua America Inc.!"
"Aqua America Inc. is doing so many things right, which is why I am so excited to be interviewing here! I like the fact that your employees are so happy to work here. Your online reviews are very strong. If I could make a suggestion, I would recommend a more robust website as so many customers are on mobile."
Although the interviewer would like to know what they could be doing better, this is certainly not an invitation to do a deep dive into the things you do not like about Aqua America Inc.. Keep your answer firmly focused on what Aqua America Inc. is doing right. Offer a lighthearted suggestion for improvement. This could be mentioning a small change in their online job portal, or perhaps a stronger social media presence. Be sure to complete your answer on a positive note by complimenting Aqua America Inc. and affirming that you want to work for them.
Have you personally used the services of Aqua America? If so, what was your overall experience?
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"I have been a customer of Aqua America Inc. for 3 years now. My experience has been a positive one. I specifically recall last year when my invoice was incorrect. I called in to the customer service line and the representative was helpful and friendly. I have recommended Aqua America Inc. to my friends and family in the past."
"I have not been a direct customer of Aqua America Inc.; however, I did call in to your customer service department a couple of weeks ago to discuss the possibility of changing my services over to you. Unfortunately I am in a contract with one of your competitors until the end of November. My experience with Aqua America Inc. was great so I will be switching over to you as soon as I am able."
The interviewer would like to know if you have had the pleasure of experiencing the products/services of Aqua America Inc. first hand. You should always have some sort of personal experience with the company before going to your first interview. If you are not a customer of Aqua America Inc. then perhaps you could call their office to inquire about their utilities services. This way, you can comment on the customer service that you received. Big or small, be prepared to say YES - you have experienced Aqua America Inc. first hand.
Aqua America has many different departments and growth opportunities. Where would you like to see your career go with us in the next couple of years?
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"I noticed that Aqua America Inc. has opportunities for management and new employee training. My goal would be to become a corporate trainer with Aqua America Inc. because I really know the industry well and have been told that I am a talented mentor and teacher. I believe there are many great opportunities for my career to flourish with Aqua America Inc. and I look forward to spending many years with your company."
"I have some pretty lofty career aspirations and after researching your organization and learning more about this position, I really feel that this role fits with my future aspirations. I would love to see myself promoted based on my hard work and results, eventually managing my own team."
Aqua America Inc. wants to know that you think about the future and are actively working towards your career goals. Better yet, they want to know how working for them will help you to accomplish those goals! Take a look at the job postings available with Aqua America Inc.. Perhaps there is a particular location, or department that you would like to transition into. Talk to the interviewer about the ways you could see your career flourishing with Aqua America Inc..
"It's important to me that I work for a socially responsible organization. I really like that Aqua America Inc. has implemented a new water conservation program as well as the fact that you donate many dollars and volunteer hours to local charities. You are obviously a company with heart and I put a great deal of value on that."
"The primary reasons your company stands out to me include your focus on employee development, and continued education. You have a strong reputation for nurturing the human resources that you have. I would be so grateful to work here."
Interviewing, hiring and on-boarding are expensive and time consuming tasks for a company. Assure the interviewer that you have a specific interest in working for Aqua America Inc.. Come prepared with examples of why Aqua America Inc. is your top choice. This could include commenting on special industry awards and accolades that Aqua America Inc. has achieved in the past. Perhaps they are well known for their community outreach efforts or their strong workplace culture. Make your answer engaging and genuine.
Aqua America is a water utility company servicing over 2.8 million residential customers in Pennsylvania, Ohio, Illinois, Texas, New Jersey, Indiana, Virginia, Florida, and North Carolina. The company provides drinking water and waste water treatment infrastructure and services.
The company began in Pennsylvania and remains headquartered in Bryn Mawr.
The company began January 4, 1886 by the founding of the Springfield Water Company. The company changed its name to the Philadelphia Suburban Water Company (PSW). By 1925 the company provided water to 58 municipalities.