Top 30 American Software, Inc. Interview Questions
Question 1 of 33
At American Software we have detailed procedures in place for client technical support. What would you do if those procedures did not appear to be working?
At American Software we seek to hire those with a passion for the IT industry. How do you stay up to date on industry changes and current events?
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"This industry is ever-changing and I have a true and keen interest in keeping up-to-date on those changes. I regularly read a couple of great online publications including PC Mag and Wired. Do you have any recommendations for great resources?"
"My current employer sends a daily email with company and industry updates. This is really helpful and I am sure to read it thoroughly every day. I also have Google alerts set up so that I am up to date on new trends and happenings in the industry."
Being up to date on industry terms, trends, and news is really important in a fast-moving industry such as IT and IT services. The interviewer would like to be assured that you have a true interest in their industry. Speak briefly about the ways you stay up to date on the industry changes and current events by referring to specific sources. You can also ask the interviewer about their favorite resources.
We put a great deal of pride in our customer service at American Software. How will you contribute to our high customer service standards?
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"Your customers have a strong voice and I noticed a consistent theme in your online reviews and presence. The theme was that you offer friendly, fast, and easy to understand service. I plan to contribute to this by learning my role quickly and continuing to be an approachable and helpful point of contact for the customers who need us."
"I will contribute to your high customer service standards by offering a listening ear and ensuring that I fully understand your products and services. The more I know, the more I will be able to offer your client base."
Before your interview it's a great idea to spend time researching American Software, Inc. reviews, their online presence, and their website. Take note of recurring keywords when it comes to their customer service standards. What are their clients saying? Speak confidently on the ways in which you plan to uphold their strong customer service standards, if hired.
American Software seeks to hire those with above average communication skills. Describe your communication style to me.
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"I have been a client of American Software, Inc. in the past and can truly say that positive communication with your clients is what makes you the most popular choice in the area. I am confident that my communication skills will work well here because my focus always remains on simple solutions, easy to understand terminology, and a friendly tone."
"Here are some additional words to describe your communication style:
- Energetic
- Lively
- Articulate
- Eloquent
- Informal
- Formal
- Succinct"
The interviewer wants to be assured that your communication style will fit in with the style they have worked on creating at American Software, Inc.. When clients seek the help of American Software, Inc., they do so with certain expectations. Convince the interviewer that your communication style will meet those expectations. It's best to give a few unique keywords when discussing your communication style. Also be sure to compliment American Software, Inc. on their communication efforts.
Our industry is a competitive one. Why do you specifically want to work for American Software?
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"I understand that American Software, Inc. has some strong competitors but when I was researching new employment opportunities, your company always seemed to have the most positive message. I also know a couple of people who have worked with American Software, Inc. and they had only great things to say about your compensation, culture, and growth opportunities."
"I feel that American Software, Inc. would nurture my desire for growth and prepare me with the appropriate training to support that growth."
The interviewer wants to know that you have a pointed interest in working specifically for American Software, Inc.. This means that you should enter the interview prepared to discuss why they stand out as the strongest employment option, among their competitors. Talk about what you feel American Software, Inc. is doing right and how their values and opportunities align with your career goals and employment needs.
About our American Software, Inc. Interview Questions
Our American Software interview questions and answers are created from the industry we believe they most well-represent.
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About American Software, Inc.
American Software, Inc. (American Software) develops, markets and supports a portfolio of software and services. The Company operates in three segments: Supply Chain Management (SCM), Enterprise Resource Planning (ERP) and Information Technology (IT) Consulting. The SCM segment consists of Logility, Inc. (Logility), which provides supply chain solutions for forecasting, production, distribution and management of products between trading partners. The ERP segment consists of American Software ERP, which provides purchasing and materials management, customer order processing, financial, e-commerce, flow manufacturing and manufacturing solutions, and New Generation Computing (NGC), which provides business software to both retailers and manufacturers in the apparel, sewn products and furniture industries. The IT Consulting segment consists of The Proven Method, Inc., an IT staffing and consulting services firm. On March 19, 2010, Logility acquired certain assets of Optiant, Inc.