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Top 30 Albert Heijn Interview Questions

Question 1 of 32
This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
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Question 2 of 32
Albert Heijn puts customer service first. How do you ensure that you always put the customers' needs first?
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"I have a rule to always treat my customers how I would want to be treated in a store or establishment. Customer service is vital to a company's success."
"I ensure that my customers' needs are met by actively listening to them and also asking the right questions. Treat others as you want to be treated. It's a good rule to live by."
Retail environments are competitive and business can be lost with one simple mistake. Discuss with the interviewer how you ensure that your customers receive the best service from you.
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Question 3 of 32
What do you know about Albert Heijn? Why do you want to work for us?
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"I have researched Albert Heijn a great deal and am very happy with the positive reviews I came across, online. I would love to work for a company with such a great reputation."
"I want to work for Albert Heijn because I shop here all of the time. I absolutely love your product and your company culture seems great too."
Display your enthusiasm for the job by assuring the interviewer you have researched the organization and the role. What did you find in your research that made you excited to work for Albert Heijn?
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Question 4 of 32
At Albert Heijn we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?
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"Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important and sometimes refusing a return is not worth the bad word of mouth or risk of negative online review. There is a fine balance between being accommodating and being a pushover. If I was unsure of the best decision, I would ask my supervisor for clarification."
"I have some dispute resolution training from my previous retail position and fully believe that flexibility needs to be offered in extreme situations."
As a retail employee you will come across customers who want to argue with store policy. Assure the interviewer that you can handle a situation like this with poise while keeping the customer happy, and keeping the needs of the company in mind as well.
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Question 5 of 32
We have a strong employee honesty program in place at Albert Heijn to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?
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"My reaction to employee theft would differ if I were a retail associate or a retail manager. If I was a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."
"I value honesty so if I saw a co-worker stealing, I would tell my manager immediately. Do you have a process in place for reporting these types of situations?"
Loss prevention initiatives are incredibly important in the retail sector. Discuss with the interviewer how you would handle a situation surrounding employee theft. Be sure to avoid sounding self-righteous in your answer. Be diplomatic and refer to company protocol in these situations.
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Question 6 of 32
In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?
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Question 7 of 32
This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?
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Question 8 of 32
In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?
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Question 9 of 32
At Albert Heijn we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?
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Question 10 of 32
Tell me 3 qualities you possess that make you a strong fit for this position with Albert Heijn.
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Question 11 of 32
Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?
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Question 12 of 32
In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?
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Question 13 of 32
You will be responsible for a large amount of cash and valuable merchandise at Albert Heijn. What would your most recent employer say about your character and honesty?
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Question 14 of 32
Have you researched our company values? What makes you the best candidate for Albert Heijn?
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Question 15 of 32
Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?
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Question 16 of 32
At Albert Heijn we like to hire strong achievers. Give me an example of a time when you went above and beyond.
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Question 17 of 32
How do you like to be recognized for your accomplishments?
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Question 18 of 32
Tell me about a time when you made a suggestion requesting change in an organization.
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Question 19 of 32
What is the most competitive work situation you have experienced? How did you handle it? What was the result?
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Question 20 of 32
Why is this job with Albert Heijn right for you at this time in your career?
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Question 21 of 32
What type of manager brings out the best in you?
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Question 22 of 32
How do you handle a situation where your supervisor does not properly communicate information to you?
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Question 23 of 32
Personality fit is important to us at Albert Heijn. How would you describe your personality?
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Question 24 of 32
What type of work environment do you dislike working in?
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Question 25 of 32
We need reliable people on our team at Albert Heijn. How many days were you absent from work last year?
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Question 26 of 32
Describe to me your ideal employer.
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Question 27 of 32
How can Albert Heijn motivate you on the job?
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Question 28 of 32
What are your salary expectations?
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Question 29 of 32
How do you feel about performance incentives?
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Question 30 of 32
What do you hope to learn from this job at Albert Heijn?
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Question 31 of 32
Do you have reliable transportation?
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Question 32 of 32
How do you handle situations that could cause you to be late or miss work?
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About our Albert Heijn Interview Questions

Our Albert Heijn interview questions and answers are created from the industry we believe they most well-represent. For a full list of industries we base our company interviews off of; click here.

About Albert Heijn

Albert Heijn B.V. is the biggest Dutch supermarket chain, founded in 1887 in Oostzaan, The Netherlands. It is named after Albert Heijn, Sr., the founder of the first store in Oostzaan. Albert Heijn is the oldest organization owned and operated by the Dutch supermarket operator Ahold.

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