Careers
Companies
Topics
Get Started
Interview Coach 1:1
Gain the confidence you need by asking our professionals any interview scenario, question, or answer you are unsure about.
Let Us Review Your Answers
Our interviewing professionals will gladly review and revise any answer you send us. Allowing you to craft perfect responses for your next job interview.
Interview Questions by Topic
Interview Questions by Career
Interview Questions by Company

A Customs Brokerage Interview
Questions

30 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

What career path interests you the most with A Customs Brokerage?

1000s of Interview Questions

Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

A Customs Brokerage Interview Questions

  1. 1.

    What career path interests you the most with A Customs Brokerage?

      This question is where it is essential to have completed some research on A Customs Brokerage Inc. before your interview. Be sure to envision where you can see yourself fitting, and growing, with the organization before your interview. Do some research on what a career path could look like with A Customs Brokerage Inc..

      Rachelle's Answer #1

      "What interests me most about A Customs Brokerage Inc. is that there are so many options when it comes to career growth. Ideally, I would like to earn my way into an xx role, then an xx position. Eventually, an xx or xx position would be ideal. Of course, I understand that this will take many years of dedication and hard work."

      Rachelle's Answer #2

      "It appears there are a lot of career path opportunities with A Customs Brokerage Inc. such as A, B, and C. Do you have a specific career path in mind for me, or for this particular position?"

  2. 2.

    Would you consider yourself a creative person?

      Talk to the interviewer about any interest that you have in creativity and how you have implemented that desire in the workplace. Even if you do not consider yourself to be a 'creative person,' there is a significant change that you have made creative minded decisions in your career.

      Rachelle's Answer #1

      "I do consider myself to be a creative individual. One example of this would be the telephone sales scripts that I crafted for our inside sales team. They were lively and effective, and sales increased by 23% in the first 90 days of implementation."

      Rachelle's Answer #2

      "I am someone who alternates back and forth with the right/left brain, but I will always consider myself a very creative person. I admire the creativity and unconventional thinking in business and arts."

  3. 3.

    Tell me about a situation in which you had to work with fellow team members who did not like you.

      You may sometimes come across personalities that do not mesh with yours, and that is okay! Talk to the interviewer about a time that you had to work with someone who may not have liked you. How did you handle the situation?

      Rachelle's Answer #1

      "When I first started in my current role, I was replacing a very beloved manager who had retired. My new team was not happy about the change, and they initially set out to give me a hard time. I addressed it within the first week, acknowledging that I had big shoes to fill. I believe that the team respected this honest approach and slowly everyone came around once they realized that I had their best interest in mind."

      Rachelle's Answer #2

      "The most recent experience I can think of was when I was attending University and had to work on a group project with a few very competitive individuals. Our personalities did not mesh well because I am more of a collaborator, wanting all of us to succeed. When I realized that it was a sink or swim type of situation, I began to make decisions that would offer me the best experience and the best grade. It was a learning experience for sure."

  4. 4.

    On a scale of 1-10, how familiar are you with the North American Free Trade Agreement (NAFTA) and the rules of international shipping?

      Assure the interviewer that you have exposure to NAFTA and that you understand the important part that it plays in international shipping and air freight. Give yourself a rating from 1-10 and explain your answer.

      Rachelle's Answer #1

      "I attended NAFTA training through the Global Training Center in 2015. On a scale of 1-10, I would say that I am a nine regarding my NAFTA knowledge. If you have additional training in international shipping, I am happy to participate as well. You can never know too much!"

      Rachelle's Answer #2

      "I have had to study the details surrounding NAFTA and international shipping; however, I am newer to my career in air freight. I would rate myself as a 5 out of 10. I love to learn, and I am happy to study up as much as needed."

  5. 5.

    Air freight is all about timeliness. How do you manage your time?

      What tools do you use to stay on task and meet deadlines? How do you prioritize when everything demands your attention at once? Think about the ways you manage your projects and daily tasks. Perhaps you set yourself a lot of reminders or utilize the calendar on your smartphone or Outlook. Sometimes a to-do list is helpful when you're managing your time because it can help you prioritize what needs to happen next. Paying attention to which tasks require the most time and which ones bring the most value are ways you can pick and choose what needs to happen in your schedule. What are some ways you have found work best for you to manage your time at work?

      Rachelle's Answer #1

      "Each time my boss changes his schedule, I need to drop what I am doing and rearrange his meetings or travel plans. These changes happen quite often, so I very well know that a schedule made is not always a schedule kept. I stay ahead of these changes by remaining organized and leaning on the company's internal applications and CRM to organize my files and the data that I need."

      Rachelle's Answer #2

      "I manage my time through the use of calendar tools as well as setting priority tasks for myself, first thing in the morning. My time management skills are strong."

  6. 6.

    What unique qualities about yourself would you bring to our company?

      There are some things that your resume cannot do. Showing off your fabulous personality is one of them, for instance! Talk to the interviewer about some of your unique qualities and be sure to tie these qualities into how they will benefit the company, should they hire you.

      Rachelle's Answer #1

      "I have a unique ability to strike up a conversation and build rapport with nearly anyone. This ability is a great help when it comes to customer service and sales. My up-selling percentages are always very high."

      Rachelle's Answer #2

      "Here are some ideas of unique qualities:

      - Strong Presenter
      - Experience Coaching Co-Workers
      - Experience Training a Software or Program
      - Successful Client Facing Experience
      - Culture Fit
      - Strong at Receiving Feedback
      - Skilled in Providing Feedback
      - Flexible Schedule
      - A Specific Creative Skill
      - Experience Developing New Process
      - History in Taking Initiative"

  7. 7.

    What causes you to feel dissatisfied on the job?

      Everyone will have particular triggers that cause them to feel dissatisfaction on the job. Talk to the interviewer about any factors that may deflate or discourage you in the workplace.

      Rachelle's Answer #1

      "I can feel dissatisfaction on the job when I am not feeling heard or when there is not mutual respect among the team members. I work best in more harmonious situations where there is little drama or gossip."

      Rachelle's Answer #2

      "Try turning your answer into one with a positive spin! Rather than focus on the negative, focus on what keeps you happy in your job.

      For example: "I feel happiest and most content in a positive environment where I feel appreciated. I also greatly value opportunities to develop myself professionally."

  8. 8.

    Considering your background is in an industry different from ours, what skills and characteristics do you have that qualify you for this position in this industry?

      There are many ways that you can be a fit for a position, even though you do not come with direct industry experience. Think about the variety of skills that you have and how those can benefit another employer, despite the industry. These are your transferable skills, and they can include sales abilities, customer service experience, and software capabilities.

      Rachelle's Answer #1

      "Although my background is not in your precise industry, I have worked with many clients who have been in your industry. I bring excellent transferable skills that qualify me for this position. These skills include my advanced abilities in Excel, my outstanding cold-calling abilities as well as my proven background in team leadership."

      Rachelle's Answer #2

      "Here is a list of skills that can be transferable to any industry:

      - Exceptional communication
      - Experience learning new procedures and software
      - Public speaking
      - Negotiations
      - Delegating work
      - Training others
      - Building customer relationships
      - Developing supplier or vendor relationships
      - On-boarding and recruitment
      - Supervisory experience
      - Scheduling
      - Running meetings
      - Negotiations
      - Committee Organization
      - Clerical skills
      - Budgeting
      - Research and Reporting"

  9. 9.

    A career in air freight requires a great deal of patience. Do you consider yourself a patient person? How do you increase your patience level in challenging situations?

      The interviewer would like to know if you consider yourself a patient individual. Impatience can cause a lot of stress and anxiety in coworkers, so it is vital that you can showcase your ability to remain patient and professional in workplace situations.

      Patience is indeed a virtue but can be challenging to maintain when it seems that situations continue to push your buttons. Show the interviewer that you possess the ability to keep your cool in challenging conditions.

      Rachelle's Answer #1

      "I do consider myself a patient person. I would rate myself an eight /10 for patience because I certainly have room to grow, but I do have a very long fuse. If I need a boost of patience in a challenging situation, I will take a step away, count to 10 and then return to the situation. I recently read a book, 'The Power of Patience' by M.J. Ryan which also gave me some excellent new methods for coping under stress."

      Rachelle's Answer #2

      "I was once managing a group that could not quite get along, and it tested my patience a bit because it prevented us from staying on track and focusing on the goals. I went above and beyond in helping the group get along by scheduling lunches as a team and helping to mediate situations that needed it."

  10. 10.

    In your opinion, what makes you a great problem solver?

      Employers want to know that you have a methodical approach to problem-solving. Consider the skills and qualities that help you successfully face problems. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver, and your ability to come up with innovative solutions.

      Rachelle's Answer #1

      "I am a great problem solver because I do not allow stress to cloud my judgment and mute my creativity. I am a keen observer with a great memory which allows me to recall unique solutions or ideas."

      Rachelle's Answer #2

      "Strong problem solvers are:

      - Systematic thinkers
      - Open minded
      - Okay with being wrong sometimes
      - Always researching and exploring
      - Able to identify the core problem
      - Able to reverse engineer a challenge to avoid future issues
      - Able to come up with multiple avenues that work well for all stakeholders
      - Are do-ers and not worriers"

  11. 11.

    In your opinion, what are the benefits of air freight?

      Talk to the interviewer about why you feel air fright is a good option. Keep your answer brief and positive. The interviewer wants to know that you see value in their services.

      Rachelle's Answer #1

      "I feel that the biggest benefit of air freight is the fact that you can deliver any package to any place in the world, in record time. It is a huge benefit to business, the healthcare industry, and even personal needs."

      Rachelle's Answer #2

      "There are many benefits to air freight and, to me, one of the greatest benefits is that air freight allows for much smoother global trade."

  12. 12.

    Do you have experience working with a customs brokerage firm?

      A customs brokerage firm is a beneficial connection for importers and exporters. Mainly, they can push goods through customs in a timely and efficient manner. Talk to the interviewer about any exposure you have had communicating with a customs brokerage firm.

      Rachelle's Answer #1

      "I have communicated with customs brokerage firms many times in my current role, and I worked in a brokerage firm earlier in my career. I took, and passed, the US Customs Broker License Exam about three years ago."

      Rachelle's Answer #2

      "I have minimal experience working with a customs brokerage firm; however, I understand the importance of healthy relationships with brokerages. I have a strong service background and am confident that I can successfully manage these relationships if hired by A Customs Brokerage Inc.."

  13. 13.

    At A Customs Brokerage we take proper documentation very seriously. Do you consider yourself to posses strong attention to detail?

      Assure the interviewer that you see value in the details. Discuss how you ensure that you meet all the essential points in your day to day activity and documentation. You can also mention a previous colleague or supervisor who may have complimented you on these skills.

      Rachelle's Answer #1

      "I am a very detail driven person, and I fully understand the importance of accuracy in this line of work."

      Rachelle's Answer #2

      "My current supervisor often comments on my great knack for the small details. I am sure he will comment on that when you call him for a reference."

  14. 14.

    In the air freight industry, many things are time sensitive. How would you handle a customer who did not receive their parcel on time?

      Customers will become quite agitated and upset when their packages are not received, delivered on time, or when they feel a bit overcharged. How do you handle an angry or dissatisfied customer?

      Rachelle's Answer #1

      "I fully understand that parcels are incredibly important to your customers and I will try to be as empathetic as possible when it comes to the needs of a customer. Keeping a calm tone is always helpful when working with dissatisfied customers. I would help them to feel heard and let them know that I will help them as much as I can."

      Rachelle's Answer #2

      "If a customer did not receive their parcel on time, I would follow the company protocol and procedures while also maintaining an empathetic tone to the customer."

  15. 15.

    At A Customs Brokerage we have a strong reputation for making our customers happy. How do you ensure that your customers are always satisfied?

      Exceptional customer service is always valuable; however, it can be especially important for A Customs Brokerage Inc. since it is such a competitive industry. Assure the interviewer that you understand how vital excellent customer service is. Give an example of a time when you went over and above for a customer.

      Rachelle's Answer #1

      "We had a customer who had a package arrive three days late. When she called in to complain, she was irate and very worked up. I was able to diffuse the situation by listening intently. I offered her a refund on her shipping costs and asked her what she would like from us in the future. Simply feeling understood, and heard, was important to her. That same customer called my manager the next day and complimented me on my service. It was a great feeling."

      Rachelle's Answer #2

      "I ensure that my customers are always satisfied by asking them if they are happy with my service, after every interaction. It can make a big difference when they feel that you truly care about their overall experience."

  16. 16.

    At A Customs Brokerage we use a robust software system for parcel tracking. Do you have experience in tracking and inventory management software?

      View All 30 A Customs Brokerage Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  17. 17.

    At A Customs Brokerage we always prefer to promote from within. Are you looking for a long term career in logistics and freight?

      View All 30 A Customs Brokerage Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  18. 18.

    Are you aware of the basics when it comes to what you can and cannot ship by air? What would you do if a customer asked you to ship something illegal?

      View All 30 A Customs Brokerage Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  19. 19.

    Do you have experience with challenging shipments such as temperature controlled packages?

      View All 30 A Customs Brokerage Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  20. 20.

    Working in air freight can be a stressful job. How do you handle stress on the job?

      View All 30 A Customs Brokerage Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  21. 21.

    What is your current salary?

      View All 30 A Customs Brokerage Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  22. 22.

    What leadership qualities do you possess?

      View All 30 A Customs Brokerage Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  23. 23.

    Do people see you as a trustworthy and honest individual?

      View All 30 A Customs Brokerage Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  24. 24.

    Tell me about your most significant work experience that relates to this position.

      View All 30 A Customs Brokerage Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  25. 25.

    When entering a new job, describe how you build relationships with your new coworkers and supervisors.

      View All 30 A Customs Brokerage Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  26. 26.

    When have you had to think quickly in response to sudden change?

      View All 30 A Customs Brokerage Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  27. 27.

    We value our company culture at A Customs Brokerage. In your opinion, why is it important to develop relationships with coworkers?

      View All 30 A Customs Brokerage Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  28. 28.

    If you were hired to work for A Customs Brokerage today, what would you accomplish first?

      View All 30 A Customs Brokerage Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  29. 29.

    When planning, how often do you create alternative scenarios to help you adjust to changing situations?

      View All 30 A Customs Brokerage Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  30. 30.

    Why should we hire you at A Customs Brokerage?

      View All 30 A Customs Brokerage Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.