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Lidl Interview
Questions

30 Questions and Answers by
| Jordan Henry is a resume specialist with additional experience in career development and cover letter writing.

Question 1 of 30

Take me through your some of your career history. How have your previous positions prepared you for success in this role with Lidl?

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Lidl Interview Questions

  1. 1.

    Take me through your some of your career history. How have your previous positions prepared you for success in this role with Lidl?

      At Lidl, previous retail experience is strongly preferred, but we're also interested in candidates who show enthusiasm, strong work ethic, excellent communication skills, and an avid interest in working on a team. Talk to the interviewer about how your job experience -- retail or otherwise -- has prepared you to do well in a role with Lidl.

      Jordan's Answer #1

      "I've worked in retail for about three years, and I've really enjoyed it. My experience has greatly strengthened my communication skills as well as my confidence -- I'm not much more outgoing, friendly, and straightforward than I was when I was first getting started."

      Jordan's Answer #2

      "I have worked in retail for the past eight years. My most challenging position was with Company ABC. I found it so challenging because it was a different industry than I was accustomed. I learned a great deal during that time. This position was also my favorite because it was such a great challenge. I like to be pushed beyond my boundaries. It keeps me motivated to be better."

  2. 2.

    Which of our guiding principles makes the biggest impact on you?

      Since our humble beginnings in 1930, our guiding principles have remained the same. Show the interviewer that you've spent some time on the Lidl website and explored the company's guiding principles. Talk to the interviewer about which of these principles stands out to you most.

      Jordan's Answer #1

      "I think it's so unique that one of Lidl's guiding principles is to grow through continuous improvement in their stores. I've worked for companies in the past that stick to the status quo and are really afraid of branding out and trying new things -- and I don't think that's a successful strategy for long term growth. I like Lidl's approach much more, and it makes me excited to know that Lidl is committed to transparency with their employees so that everyone always knows what's happening in the company and how they can contribute to the company's success."

      Jordan's Answer #2

      "I'm committed to only working for companies that have made it very clear that they are pursuing economic, social, and environmental responsibility. It shouldn't be rare for a company to be committed to these things, but it's surprisingly hard to find! Lidl's commitment to responsible business practices is one of the main reasons I'm interested in working for this company."

  3. 3.

    Tell me 3 qualities you possess that make you a strong fit for this position with Lidl.

      At Lidl, we love our employees and respect their individual personalities and skills. Our store team members are truly the backbone of our business, and we want them to feel empowered to be themselves at work. Talk to the interviewer about three qualities that make you well-suited for a position with Lidl.

      Jordan's Answer #1

      "I would describe myself as flexible, hardworking, and an enthusiastic team player. My schedule is very flexible, but more than that, I have a natural ability to adapt quickly to changing situations, which I know is important in a retail role. When I'm at work, I'm extremely focused on accomplishing my tasks and am very motivated by checking things off the many mental 'to-do' lists I have in my head at any given time. Finally, I love to work on teams with coworkers who share my enthusiasm for hard work and forming relationships with customers."

      Jordan's Answer #2

      "I have a lot of qualities that transfer well into a retail-based position. The top ones would include my strong organization skills, my ability to have a conversation with anyone comfortably, and my solid work ethic/level of honesty."

  4. 4.

    Personality fit is important to us at Lidl. How would you describe your personality?

      At Lidl, we love our employees and we respect their individual personalities and skills. We're very team-oriented here at Lidl, and the interviewer will be trying to see how you may fit on the existing team at the store. Take some time to talk to the interviewer about your personality and what unique contributions you would make to the Lidl team.

      Jordan's Answer #1

      "I think kindness is always the best policy -- in any situation, being kind will always do more good than harm. I think that putting loving, kind energy into the world and the workplace makes a huge difference in a customer's day and in my coworkers' days as well!"

      Jordan's Answer #2

      "I used to be very insecure about my strengths, but in recent years I've been working on becoming more self-confident, and now I would say my confidence is one of the most important parts of my personality. It pushes me to do my best and helps me feel comfortable enough to ask questions and learn more when I don't know the answer to something."

      Anonymous Answer

      "I used to be very insecure about my strengths, but in recent years I've been working on becoming more self-confident, and now I would say my confidence is one of the most important parts of my personality. It pushes me to do my best and helps me feel comfortable enough to ask questions and learn more when I don't know the answer to something."

      Kristine's Answer

      Great response! You share a specific trait and explain the personal growth it took to develop the quality. Interviewers appreciate learning about multiple aspects of a candidate’s personality, so try to mention at least a couple more traits such as focused, energetic, extroverted, quiet, or determined. I included a sample sentence for your reference.

      "In recent years I've been working on becoming more self-confident, and now I would say my confidence is one of the most valuable parts of my personality. It pushes me to do my best and helps me feel comfortable enough to ask questions and learn more when I don't know the answer to something. I would also describe myself as energetic and enthusiastic."

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  5. 5.

    Have you ever questioned or given critical feedback to your employer?

      At Lidl, we respect our employees and honor those who have the courage to ask questions, even if those questions are critical ones, and we take time to respond to those questions. We encourage feedback from our employees, so talk to the interviewer about any times you've questioned or given critical feedback to your employer.

      Jordan's Answer #1

      "A few years ago, I was working for a very small company of just five people, and I had a real ethical problem with a decision that the owners made. I took some time to think about it and do some research to more fully understand the situation, and then I scheduled a meeting with the owners so that I could hear more about their perspective on the situation. It turned out that they hadn't considered the ethical concerns inherent in their decision, so they took the change off the table temporarily so they could reassess their plans. I was really proud of myself for bringing it up -- I think that if I hadn't said anything, I wouldn't have lasted much longer at the company."

      Jordan's Answer #2

      "I recently had a problem with the way I saw my manager treating a new hire -- I know my manager pretty well, and the way she was behaving was pretty out of character. I took some time to think about it, and then I pulled her aside and told her what I had witnessed. She was grateful that I had brought it up and said that she would talk to the new hire and smoothe things over."

      Anonymous Answer

      "Yes. I think that if we talk about what is wrong in the company with the employer, it is better then complaining. I speak straight and expect a positive reaction."

      Kristine's Answer

      Nice answer! You clearly express you have talked directly with your employer about concerns, and you believe it is a way to improve the company. You can elaborate on your answer by sharing a specific example and the outcome as well as sharing any strategies or skills you have that helped you talk about the difficult information effectively. In your revised answer, I provided a framework as to how you can elaborate on your response.

      "Yes, I have given critical feedback to my employer. I think that talking about what is not working in the company with the employer is necessary to make changes needed for improvement. It’s also far better than complaining. My employers have reacted positively in the past and appreciated my input. For example, there was a situation with…. So I brought it up with my employer during a one-on-one meeting. I explained what I had witnessed and the problems it was causing. I knew my employer took my concern seriously because he/she did….. following our meeting."

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  6. 6.

    Tell me about a time you had to handle conflict at work.

      We've worked hard to create an exceptional company culture here at Lidl, but we know there's no way to prevent conflict from happening from time to time. When conflict arises, we address issues directly and immediately, and then we resolve them as fairly as possible -- that's just part of our commitment to treating all of our employees with respect and trust. Have you ever had a conflict with a coworker or manager? How did you resolve the issue?

      Jordan's Answer #1

      "I've been lucky enough to never be involved personally in conflicts with a coworker, but I've definitely done my share of mediating between two coworkers before. The retail industry can be really stressful, so naturally the stress gets to people from time to time. When I'm helping coworkers through conflict, I always make sure that I'm fully hearing both sides of the story and trying to get to the root of the hurt between them. I think the experience of having and resolving conflict can actually be really healthy -- it's made the teams I've been on that much stronger because it helps us all know how to respond to each other instead of react."

      Jordan's Answer #2

      "Last year, I was having a hard time in my personal life, and my attitude was really negatively impacted by that. It all came to a head when I snapped at my manager when she asked me a simple question. She took a breath, walked away for a few moments, and then came back a few minutes later and said we needed to talk about it. I was so horrified that I had treated her so poorly and immediately apologized and took full responsibility -- she hadn't done anything wrong at all, and I explained to her where my frustrations were coming from. We have a great relationship and are still friends, so the situation was easily resolved. I learned a lot that day about how to keep my personal troubles at home as well as the incredible example she set for how to deal with inappropriate responses from coworkers -- she was gracious and respectful even when I wasn't, and I'll always remember the lessons I learned that day."

      Anonymous Answer

      "I try to solve the problem as soon as possible. Often explaining the problem and answering a few questions will solve the problem quickly. I do not allow a stressful situation because the work is unpleasant, and we do not achieve a good result."

      Kristine's Answer

      You described how you generally handle a conflict at work, but the interviewer wants to know about a specific example. So, talk about a specific conflict at work that came up and how you handled it. Your response will help the interviewer predict how you might behave in the future. When you’re answering this question and any behavioral question, you should follow the STAR method. First, describe the situation or task, then specify the action you took, and finally explain the result. I provided an outline of how you could respond using the STAR method.

      "Last year, our team was divided about how to handle…. People had strong opinions and didn’t want to budge. We needed to be united to have everyone contribute, so I…. The outcome was..."

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  7. 7.

    This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?

      Most retail positions require a wide range of hours that may include evenings, weekends, holidays, overtime, and split shifts. Assure the interviewer that you can commit to a wide range of hours. If there is anything in your schedule that may hinder your availability, be sure to address this.

      Jordan's Answer #1

      "I am happy to offer a flexible schedule, and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days, after 5 PM."

      Jordan's Answer #2

      "I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."

  8. 8.

    Have you researched our company values? What makes you the best candidate for Lidl?

      Our company values are all about honoring our employees and our customers, and these values -- respect, recognition, responsibility, and trust -- form the foundation of everything else we do as a company. Choose one of these values and describe how you would incorporate it into your role at Lidl.

      Jordan's Answer #1

      "I love that recognition is one of the company values here -- it's really important to me that my managers show appreciation for their teams and recognize hard work. I would incorporate this value into my work at Lidl by taking time to recognize the skills, strengths, and accomplishments of my teammates. After all, anything we achieve at the store is a group effort."

      Jordan's Answer #2

      "Trust is something that's very important to me, so it means a lot to see it listed on Lidl's company values. I try to embody the value of trust in everything I do by honoring everyone I come in contact with and treating everyone with respect. I would certainly do this for my coworkers and customers if I joined the Lidl team."

  9. 9.

    What do you know about Lidl? Why do you want to work for us?

      From its humble beginnings in 1930 to today, when we have over 10,000 stores in 30 countries, our principles, mission, and commitments have always stayed the same: to provide customers with the best products at the lowest possible prices with extraordinary customer service. Talk to the interviewer about what attracts you to working for Lidl.

      Jordan's Answer #1

      "I grew up in Germany, and my family were die-hard Lidl shoppers, so when I found out that Lidl was expanding into the US at the exact same time I was ready to reenter the workforce after raising my family, I knew I wanted to apply for a position here. Besides the unique approach Lidl has to grocery shopping, I also appreciate the stability and track-record of a nearly 100 year old company; I would feel very secure about my future working for a company like this."

      Jordan's Answer #2

      "I've spent a lot of time diving into the Lidl website, and I'm so impressed by the wealth of information available for customers and potential employees alike. The culture here seems truly outstanding -- I don't think I've ever encountered a company that takes its commitment to its employees' development and well-being, both at work and at home, so seriously. I would love to work for a company that cares so proactively about its employees."

  10. 10.

    We have a strong employee honesty program in place at Lidl to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?

      Loss prevention initiatives are incredibly important in the retail sector. Discuss with the interviewer how you would handle a situation surrounding employee theft. Be sure to avoid sounding self-righteous in your answer. Be diplomatic and refer to company protocol in these situations.

      Jordan's Answer #1

      "My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."

      Jordan's Answer #2

      "I value honesty so if I saw a co-worker stealing; I would tell my manager immediately. Do you have a process in place for reporting these types of situations?"

  11. 11.

    At Lidl we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?

      At Lidl, we foster an environment for leadership growth to ensure continuous success for each individual team member and for the company as a whole. That's why we encourage and promote our employees while enabling them to grow. Talk to the interviewer about any interest you have in moving into a leadership position at Lidl in the future.

      Jordan's Answer #1

      "I'm really looking to build a long-term career with the next company I work for, so I'm being very specific about the companies I apply to. The reason I chose to apply for a position at Lidl is that the company culture seems truly one-of-a-kind, the benefits are really competitive, and most importantly there are plenty of opportunities for progression from the store into the corporate environment, which is where I'm setting my sights. I would definitely be interested in talking about leadership opportunities at the store in the future."

      Jordan's Answer #2

      "I have been in an unofficial leadership role for the past three years of my career. I believe that a management role with Lidl would be a great next step in my career."

  12. 12.

    You will be responsible for a large amount of cash and valuable merchandise at Lidl. What would your most recent employer say about your character and honesty?

      At Lidl, we trust our employees and have confidence that they will meet their responsibilities -- both the tasks they're given every day as well as their ethical responsibilities for how they treat the cash and merchandise in the store. In return, we expect our employees to treat our company with respect. How can the management team at Lidl be sure they can trust you?

      Jordan's Answer #1

      "My most recent employer and all others would say that I have strong character and always choose honesty first. I have solid references who will attest to that as well."

      Jordan's Answer #2

      "My most recent employer would say that I am a person of integrity. I fully believe in honesty at all times."

  13. 13.

    What do you think will be your biggest challenge if hired at Lidl?

      Every job has benefits and challenges, and a position with Lidl is no exception. Talk to the interviewer about your expectations about challenges you may face as a team member at Lidl and how you would approach these challenges.

      Jordan's Answer #1

      "I'm rejoining the workforce for the first time in about twenty years because I took some time to raise my family, and I know that the retail industry has changed dramatically since the last time I was a retail worker. Even though I'm nervous, I like to see challenges as opportunities instead of inconveniences, which is why I'm looking to rejoin the retail workforce in the first place. I'm really eager to get started, nerves and all!"

      Jordan's Answer #2

      "I've never worked in a retail or grocery position before, so I'm nervous and excited to get started! I can be kind of shy at first, but I've been working hard to improve my confidence lately and be more outgoing. I think a job with Lidl will help me practice my communication skills and up my confidence -- I'm ready to dive into the challenge!"

  14. 14.

    How do you feel about working closely with a team?

      Two of our guiding principles -- that we respect and encourage each other, and that fairness to every member of the company is imperative -- are all about forming healthy teams that work together to bring about great results. Our people expertly balance their personal drive and ambition with a supportive, team-based approach that recognizes the efforts of all employees who contribute to our collaborative workplace. Talk to the interviewer about how you feel about working closely with a team.

      Jordan's Answer #1

      "I love the idea of working on a team. My job for the last few years has been extremely independent, which has been good in many ways, but I find the isolating nature of the work really difficult. I do much better when I can work on a team with people who are like-minded and share an enthusiasm for the work and the company."

      Jordan's Answer #2

      "I'm definitely a team-oriented person, so I'm really glad that teamwork is so foundational to the culture at Lidl. I've worked on teams in the past that have been toxically competitive and combative, and it was really disheartening and distracting. I'm really looking for a job where I can invest in my teammates and build something really strong together."

  15. 15.

    What type of manager brings out the best in you?

      At Lidl, our managers see themselves as part of the team and put their shared success at the heart of the business. They set an example in all of their actions and give their team members free reign while setting clear boundaries for independent decisions. What are some positive relationships you've had with managers in the past? What made these relationships so successful?

      Jordan's Answer #1

      "My most recent manager is an extremely hard worker and always shows so much enthusiasm for the work, the store, and the company as a whole. Her excitement and work ethic was infectious -- I wanted to do my best work because I wanted to please her and meet her expectations. She has high standards for her employees and makes it a point to give regular feedback, but her criticism is always gentle and purposeful. I would love to work with a manager like her again."

      Jordan's Answer #2

      "In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well versed in."

  16. 16.

    What kinds of events cause you stress on the job? How do you handle stress?

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  17. 17.

    How can Lidl motivate you on the job?

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  18. 18.

    How do you handle situations that could cause you to be late or miss work?

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  19. 19.

    How do you handle upset or frustrated customers?

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  20. 20.

    Tell me about the best job you've ever had. What made it so special?

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  21. 21.

    What do you hope to learn from this job at Lidl?

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  22. 22.

    What are your salary expectations?

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  23. 23.

    Describe to me your ideal employer.

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  24. 24.

    What type of work environment do you dislike working in?

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  25. 25.

    What do you think creates an environment of good communication?

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  26. 26.

    Why is this job with Lidl right for you at this time in your career?

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  27. 27.

    How do you like to be recognized for your accomplishments?

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  28. 28.

    Tell me about a time your manager criticized your work.

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  29. 29.

    How would you describe the Lidl way to a customer who was unfamiliar with our company?

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  30. 30.

    Lidl puts customer service first. How do you ensure that you always put the customers' needs first?

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