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30 Questions and Answers by Jordan Henry

Published October 3rd, 2018 | Jordan Henry is a resume specialist with additional experience in career development and cover letter writing.
Question 1 of 30
Have you ever questioned or given critical feedback to your employer?
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How to Answer
At Lidl, we respect our employees and honor those who have the courage to ask questions, even if those questions are critical ones, and we take time to respond to those questions. We encourage feedback from our employees, so talk to the interviewer about any times you've questioned or given critical feedback to your employer.
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1.
Have you ever questioned or given critical feedback to your employer?
At Lidl, we respect our employees and honor those who have the courage to ask questions, even if those questions are critical ones, and we take time to respond to those questions. We encourage feedback from our employees, so talk to the interviewer about any times you've questioned or given critical feedback to your employer.

Jordan's Answer #1
"A few years ago, I was working for a very small company of just five people, and I had a real ethical problem with a decision that the owners made. I took some time to think about it and do some research to more fully understand the situation, and then I scheduled a meeting with the owners so that I could hear more about their perspective on the situation. It turned out that they hadn't considered the ethical concerns inherent in their decision, so they took the change off the table temporarily so they could reassess their plans. I was really proud of myself for bringing it up -- I think that if I hadn't said anything, I wouldn't have lasted much longer at the company."
Jordan's Answer #2
"I recently had a problem with the way I saw my manager treating a new hire -- I know my manager pretty well, and the way she was behaving was pretty out of character. I took some time to think about it, and then I pulled her aside and told her what I had witnessed. She was grateful that I had brought it up and said that she would talk to the new hire and smoothe things over."
Anonymous Answer
"Yes. I think that if we talk about what is wrong in the company with the employer, it is better then complaining. I speak straight and expect a positive reaction."
Kristine's Answer
Nice answer! You clearly express you have talked directly with your employer about concerns, and you believe it is a way to improve the company. You can elaborate on your answer by sharing a specific example and the outcome as well as sharing any strategies or skills you have that helped you talk about the difficult information effectively. In your revised answer, I provided a framework as to how you can elaborate on your response.
"Yes, I have given critical feedback to my employer. I think that talking about what is not working in the company with the employer is necessary to make changes needed for improvement. It’s also far better than complaining. My employers have reacted positively in the past and appreciated my input. For example, there was a situation with…. So I brought it up with my employer during a one-on-one meeting. I explained what I had witnessed and the problems it was causing. I knew my employer took my concern seriously because he/she did….. following our meeting."
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2.
How do you handle situations that could cause you to be late or miss work?
Proper planning will get you far, but sometimes life happens, and you'll need a plan B. Think about some of the variables in your life that could affect your ability to arrive on time for work. Sick children, traffic, car breakdowns... the list goes on. It may not be possible for everything to work out so smoothly, getting your shift covered or still making it to work on time. Your interviewer is looking to see that you are proactive and that you can handle the stress of unexpected situations that can arise.

Jordan's Answer #1
"I stay calm and composed when issues arise. My dad got rear ended one time when driving me to school. I texted my friend to see if she could tell my teacher what happened. I explained the situation to my teacher when I got to class. If this happened on my way to work, I would call ahead of time to ensure someone could cover my shift."
Jordan's Answer #2
"I hope never to be late! When I started working at a restaurant at sixteen years old, we were taught the adage of 'if you're on time, you're late,' so I've worked to implement that into my life. I always try to arrive 15 minutes early, but there are unforeseen circumstances that can arise. I handle surprises using common sense and keeping courtesy to others top of mind."
3.
Tell me about the best job you've ever had. What made it so special?
At Lidl, it's important to us to understand what you look for in a workplace so that we can identify if the culture at Lidl is right for you. Talk to the interviewer about one or two of your favorite jobs and describe what set them apart.

Jordan's Answer #1
"My favorite job was at my last store -- if I hadn't had to move to a new city, I would definitely still be there. I loved my coworkers and our regular customers, but what really stands out to me is that my managers took a real interest in me as an individual and found ways to encourage my strengths and improve upon my weaknesses. I learned so much while I worked there, and I'm really looking for more opportunities to grow and expand my skills."
Jordan's Answer #2
"The best job I ever had was actually a volunteer position at a local homeless shelter. We had such a strong team there -- we really all bore the physical and emotional burdens of the work, and it was so incredible to form relationships with the men and women who came to the shelter for help. I'll never forget the feeling of truly helping someone, even when it was just through a gentle conversation or a smile. I'm looking for a job where I can see my impact on the lives of my customers and coworkers every day."
4.
What do you hope to learn from this job at Lidl?
At Lidl, we have a firm commitment to providing training and development opportunities and embracing a culture of internal progression. We aim to build outstanding teams that are equipped with expert knowledge. Our training opportunities are tailored to help you accomplish your goals -- so wherever you want to go, we'll help you get there. Talk to the interviewer about what you hope to take away from your time with Lidl.

Jordan's Answer #1
"I am looking to lay the foundation for the rest of my career with this position. I looked at a lot of job postings and had interviewed some very carefully selected places, but you are by far my front-runner. I want to learn not only the fundamentals of sales but also become comfortable with both sides of the business. I appreciate that you want me to start with the basics of the inside sales before moving into outside sales."
Jordan's Answer #2
"I hope to gain stronger skills in communication and customer service. I understand that retail can be challenging because of the multiple personalities you are faced with on a daily basis. I believe this will help my confidence to grow, and my sales skills as well."
5.
Tell me about a time you had to handle conflict at work.
We've worked hard to create an exceptional company culture here at Lidl, but we know there's no way to prevent conflict from happening from time to time. When conflict arises, we address issues directly and immediately, and then we resolve them as fairly as possible -- that's just part of our commitment to treating all of our employees with respect and trust. Have you ever had a conflict with a coworker or manager? How did you resolve the issue?

Jordan's Answer #1
"I've been lucky enough to never be involved personally in conflicts with a coworker, but I've definitely done my share of mediating between two coworkers before. The retail industry can be really stressful, so naturally the stress gets to people from time to time. When I'm helping coworkers through conflict, I always make sure that I'm fully hearing both sides of the story and trying to get to the root of the hurt between them. I think the experience of having and resolving conflict can actually be really healthy -- it's made the teams I've been on that much stronger because it helps us all know how to respond to each other instead of react."
Jordan's Answer #2
"Last year, I was having a hard time in my personal life, and my attitude was really negatively impacted by that. It all came to a head when I snapped at my manager when she asked me a simple question. She took a breath, walked away for a few moments, and then came back a few minutes later and said we needed to talk about it. I was so horrified that I had treated her so poorly and immediately apologized and took full responsibility -- she hadn't done anything wrong at all, and I explained to her where my frustrations were coming from. We have a great relationship and are still friends, so the situation was easily resolved. I learned a lot that day about how to keep my personal troubles at home as well as the incredible example she set for how to deal with inappropriate responses from coworkers -- she was gracious and respectful even when I wasn't, and I'll always remember the lessons I learned that day."
Anonymous Answer
"I try to solve the problem as soon as possible. Often explaining the problem and answering a few questions will solve the problem quickly. I do not allow a stressful situation because the work is unpleasant, and we do not achieve a good result."
Kristine's Answer
You described how you generally handle a conflict at work, but the interviewer wants to know about a specific example. So, talk about a specific conflict at work that came up and how you handled it. Your response will help the interviewer predict how you might behave in the future. When you’re answering this question and any behavioral question, you should follow the STAR method. First, describe the situation or task, then specify the action you took, and finally explain the result. I provided an outline of how you could respond using the STAR method.
"Last year, our team was divided about how to handle…. People had strong opinions and didn’t want to budge. We needed to be united to have everyone contribute, so I…. The outcome was..."
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