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Phillips 66 Interview
Questions

30 Questions and Answers by Rachelle Enns

Published November 14th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Power     Oil And Gas    
Question 1 of 30
Tell me about a time when you witnessed unsafe behavior in the field. What did you do?
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How to Answer
A few years ago, The RAD Group did a significant study related to workplace safety. They found that only 2 in 5 employees felt comfortable reporting unsafe behavior. The observation study also showed that the average employee performs three unsafe acts per week.

The interviewer would like to know that he/she can trust you to report unsafe work or unsavory behavior in the workplace. The oil and gas industry has incredibly stringent safety regulations and Phillips 66 must make sure that they are hiring someone who honors their commitment to safety.

Talk to the interviewer about the steps you would take if you witnessed unsafe behavior in the field. If you have personally seen some dangerous behavior, discuss the specifics.
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1.
Tell me about a time when you witnessed unsafe behavior in the field. What did you do?
A few years ago, The RAD Group did a significant study related to workplace safety. They found that only 2 in 5 employees felt comfortable reporting unsafe behavior. The observation study also showed that the average employee performs three unsafe acts per week.

The interviewer would like to know that he/she can trust you to report unsafe work or unsavory behavior in the workplace. The oil and gas industry has incredibly stringent safety regulations and Phillips 66 must make sure that they are hiring someone who honors their commitment to safety.

Talk to the interviewer about the steps you would take if you witnessed unsafe behavior in the field. If you have personally seen some dangerous behavior, discuss the specifics.

Rachelle's Answer #1
"In my previous role I often saw co-workers engaging in dangerous work without taking proper breaks and rests. This overexertion is common in the field because people focus on getting the job done as soon as possible. If I witnessed this unsafe behavior, I would ask my coworker to take a rest and would offer to jump in, or call someone new to the floor to take over."
Michelle's Answer #2
"I recently saw a co-worker not wearing their proper PPE. Safety gear is non-negotiable, in my opinion, so I approached them immediately about their choice not to protect themselves properly. According to my company's regulations, I had to write a report on the incident. I trust it will not happen again. I understand these safety rules are in place for everyone's protection so I will do what I can to uphold the regulations."
Anonymous Answer
"We have recently been doing a lot of construction in our office, so there are a lot of potential accidents that could be around there. One of the facility employees had an extension cord out that they were no longer using and was draped across the ground. I verified that they were no longer using that cord and asked them if they cared if I wrapped it up, so no one tripped over it."
Kristine's Answer
Great answer! You will convince your interviewer you care about workplace safety and are willing to take the initiative to make it happen. The phrase "Tell me about a time" signals that you're being asked a behavioral question, so your response should follow the STAR Method, where S-Situation, T=Task, A=Action, and O=Outcome. Your example follows the method up until the end, so be sure to describe the outcome. Did the employee allow you to wrap up the chord? Did the employee wrap it up? I reworded your response slightly to help with clarity.
"There has been a lot of construction in our office lately, so there has been the potential for accidents. I noticed an unused extension cord laying across the floor, so I verified with a facilities employee that it was no longer being used and asked them if they cared if I wrapped it up so no one would trip over it."
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2.
What can you tell me about the Phillips 66 vision and values and how they relate to your professional goals?
The interviewer wants to see that you've prepared for the interview and can speak generally about the Phillips 66 culture and how it meshes with what you're looking for. Show that you can speak to the specific vision and values that are unique to Phillips 66.

Rachelle's Answer #1
"I love that the vision of Phillips 66 is to provide energy and improve lives. At the end of the day, I do believe that that's what access to power does for people; it very simply and literally improves their lives. When this kind of vision is backed up by values like safety, honor and commitment, that's very meaningful to me. It indicates that Phillips 66 has the kind of culture I'm looking for."
Michelle's Answer #2
"With values like safety, honor and commitment, I can see that Phillips 66 has the kind of culture and environment in which I can do my very best work. Taking a stand and making such a firm commitment to safety gives me confidence that the company values its employees and invests in best practices to keep them as safe as possible. Valuing honor and commitment is also important to me; that directly reflects on how Phillips 66 conducts its business and particularly how it treats its customers."
Anonymous Answer
"I am impressed that Phillips values safety, honor, and commitment. I think that those commitments are important to allowing the employees to be able to achieve their professional goals in a supportive environment."
Kristine's Answer
Great response! You can elevate your answer by reaffirming Phillips 66 has the type of culture and values that would allow you to thrive. I assisted with minor changes to assist with clarity.
"I am impressed that Phillips values safety, honor, and commitment. I think that those commitments are important in enabling employees to be able to achieve their professional goals in a supportive environment."
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3.
Why is it so important that Phillips 66 engage in sustainable business practices and then report their results?
The interviewer would like to see that you have a general familiarity with sustainability practices within the oil and gas industry and how Phillips 66 complies with, and even exceeds, them. Take some time before the interview to look through sustainability reports on the Phillips 66 website so that you can speak with confidence.

Rachelle's Answer #1
"I read through some of Phillips 66's sustainability reports in preparation for this interview. Having a plan for sustainable business practices and holding itself accountable is a must for any oil and gas company within the current business and consumer climate. Consumers expect companies to understand their environmental impacts and to make plans to mitigate their effects. Reporting results of sustainability plans goes a long way toward transparency and consumer respect."
Michelle's Answer #2
"Consumers want to be able to trust the companies they do business with. There's a great deal of research that shows consumers expect their companies to do business in an ethical manner, and particularly within the oil and gas industry, there's an expectation that companies do everything they can to minimize their negative environmental impacts. For Phillips 66 to transparently report what it's doing in support of sustainability, along with how those initiatives are working, can certainly help build trust and loyalty among customers."
Anonymous Answer
"Sustainable business practices are very important to any business and especially with oil and gas. It is very common that oil and gas companies get bought up if they have too much debt, so sustainable business practices are vital to a successful business. It is also important to be transparent and show their results so that everyone knows how the company is doing."
Kristine's Answer
With this question, "sustainable business practices" refers to practices that protect the environment or minimize the risk of harming the environment. With that in mind, discuss how sustainable practices are tied to consumer trust and loyalty.
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4.
What have you done to improve your oil and gas knowledge in the last year?
The interviewer wants to know that you are interested in your industry, and career growth, enough to take your professional development into your own hands. Even if your current employer does not offer perks like oil industry conferences or financial reimbursement for additional coursework, there is no reason why you cannot take the initiative.

You could:

- Read industry or career-related books
- Subscribe to relevant podcasts
- Enhance your education with an additional certificate
- Attend a conference related to your career or personal growth
- Teach yourself a new software program
- Read established journals and websites on a regular basis
- Find a mentor who is senior to you, in your particular industry or career path

Rachelle's Answer #1
"It is important to me that I continue to grow as a professional oil and gas administrator. This year I took an Advanced Excel course so that I could take my competency from intermediate to expert. The course has helped me immensely, and I am currently looking into a leadership workshop as well."
Michelle's Answer #2
"The oil and gas industry is always changing, and it's vital that I continue to gain knowledge, to keep up with the latest and greatest! I refer on a daily basis to a variety of energy-related journals and publications such as Oilweek, Midstream Business, and Gas & Oil magazine."
Anonymous Answer
"I have been to ISHM in Oklahoma City several times, and I constantly work with product managers who know the industry real well. We are currently trying to stay up to date with the Bureau of Land Management (BLM) requirements."
Kristine's Answer
Good start! You provide specific things you have done to improve your oil and gas knowledge. Try to be more precise, for example, you could elaborate on what you gained during your trips to ISHM. I revised your answer to show where you could provide some specifics.
"I have been to ISHM in Oklahoma City several times over the past year where I...I also continuously work with product managers who know the industry well. We are currently trying to stay up to date with the Bureau of Land Management (BLM) requirements by..."
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5.
What strikes you as unique within Phillips 66's efforts around diversity and inclusion?
Diversity and inclusion are key topics at any major corporation, and the interviewer is looking for your knowledge of how Phillips 66 uniquely addresses both within its company culture. Show that you have a general familiarity with some of the company's initiatives, along with how they align with your own personal values and expectations of the workplace.

Rachelle's Answer #1
"I love that your chairman and CEO says that diversity and inclusion are essential to who you are, what you believe and how you do business at Phillips 66. That kind of commitment from the C-level is heartening and indicates to me that this philosophy around diversity and inclusion trickles down from the top. I love the things your employees say about diversity and inclusion on your website as well - that they feel part of a collaborative environment that appreciates their unique contributions. This is the kind of environment I'm looking for."
Michelle's Answer #2
"Diversity and inclusion are very important to me, and I'm certainly looking for an employer who is fully invested in making sure team members feel valued for their unique perspectives. Inclusion is a mindset that recognizes the needs of every individual and ensures that the right conditions are in place for each person to reach his or her fullest potential. From what I've read, I believe that the Phillips 66 culture encourages every employee to bring his or her personal and unique experiences into the work they do every day. This is the kind of team I'd like to be part of."
Anonymous Answer
"Phillips 66 has the policy from the CEO to have inclusion and diversity. There is a good break down of people from all generations and walks of life that make up Phillips 66."
Kristine's Answer
Great start! You indicate your understanding of inclusion and diversity efforts at Phillips 66. I reworded your response a bit to help with clarity. To enhance your answer, you may discuss if any of those efforts align with your own values and expectations of the workplace.
"The CEO of Phillips 66 promotes a policy of inclusion and diversity, and the staff includes people from all generations and walks of life."
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6.
When have you been asked to perform a function or complete a task in which you had little or no experience in doing?
Working in the oil and gas sector, you will often be expected to wear many different hats. The interviewer would like to know about a time when you were asked to take on a task for which you knew very little. Have you ever had to take on a responsibility or a role that you felt was over your experience level? Talk to the interviewer about a time when you have dealt with this type of situation. Include the outcome, and what you learned.

Rachelle's Answer #1
"My first management job was the scariest time in my career! I honestly didn't know if I was doing my job well. I led by instinct, took leadership workshops, and spent a lot of time reading books related to effective people management."
Michelle's Answer #2
"I was once asked to train an employee on a new SAP system that I hardly knew. To prepare, I worked overtime, watching online tutorials so that the new employee's training time was well spent."
7.
Which is the leading publication or resource that you use for up-to-date news on the oil and gas sector?
It's crucial that you keep up-to-date on the latest news and changes within the oil industry. The industry is ever-changing, and you must be well-immersed to stay on top of your game. Luckily, there is a multitude of publications and resources available, to keep your knowledge current. It's a great idea to ask the interviewer if they have any suggestions for you to expand your knowledge base.

Rachelle's Answer #1
"I like to stick with a few of the most reliable resources for oil news such as Oil and Gas Journal, RigZone, and Oil & Gas 360. Do you have any recommendations? I love to hear of new resources where I can learn."
Michelle's Answer #2
"My favorite publication for up to date news is Oil and Gas Journal. I also look for trending tweets on Twitter, and I follow several oil and gas companies on social media for up to date news. Do you have any additional resource recommendations? I'm always looking for new sources of reliable information about the industry."
Anonymous Answer
"I mainly look at the Oil & Gas Journal and social media via Facebook & LinkedIn but would love to hear any suggestions that you have of a way to keep up-to-date."
Kristine's Answer
Great answer! Your interviewer will understand it's important to you to stay up-to-date on the oil and gas sector and are open to their suggestions as well.
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8.
What is OPEC, and why does it matter?
OPEC is the Organization of the Petroleum Exporting Countries. It's an intergovernmental body with a mission to, 'coordinate and unify the petroleum policies of its member countries and ensure the stabilization of oil markets, in order to secure an efficient, economic and regular supply of petroleum to consumers, a steady income to producers, and a fair return on capital for those investing in the petroleum industry.'

Show the interviewer that you have an understanding of OPEC and how it affects the way Phillips 66 does business.

Rachelle's Answer #1
"From my understanding, OPEC is a governing body that coordinates and unifies the petroleum policies of approximately 15 countries. OPEC decisions play an important role in the global oil market."
Michelle's Answer #2
"I understand OPEC to be an intergovernmental body that helps regulate the global oil market and international regulations. Could you share with me how OPEC affects the way Phillips 66 does business?"
Anonymous Answer
"OPEC is the Organization of the Petroleum Exporting Countries, and it matters because they help stabilize the market on the oil and gas industry by creating rules and policies that all oil and gas industries must follow."
Kristine's Answer
Great response! You'll convince the interviewer you understand the purpose and value of OPEC.
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9.
Phillips 66 operates in many countries. Are you eligible to travel and work around the world?
Phillips 66 may operate in a multitude of regions and the interviewer would like to know that you can accommodate their potential needs as you grow within their organization. Be honest with your answer, but as open as possible. If you have limitations, be sure to discuss them. If you are free and able to travel, you can keep your response straightforward.

Rachelle's Answer #1
"I am eligible to travel and have no limitations when it comes to working around the world. My passport is valid, and I have a NEXUS border pass."
Michelle's Answer #2
"Could you share with me more about the travel component in this role? I am eligible to travel and willing to, as needed."
Anonymous Answer
"I am able to travel and work around the world. With MPC, I do have limited travel that I have to do if a customer needs onsite assistance, and I am always willing to do what is needed to get the job done."
Kristine's Answer
Excellent response! You express your eligibility to travel and work around the world and show your willingness to do it by mentioning your travel experience with your current employer.
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10.
This role requires extensive knowledge of pipeline systems and oil well machinery. How well do you understand this complicated equipment?
To fully understand pipeline systems and oil well machinery, you will need to have many years' experience in the industry. Briefly discuss with the interviewer how comfortable you are on these topics. Be sure to list any courses that you have taken on these topics.

Rachelle's Answer #1
"I have studied pipeline systems for some time now, and have worked in the oil industry for approximately eight years. There are always new things to learn, as the industry is ever-evolving; however, I would rate my knowledge at an intermediate to advanced level. If there is any coursework that you recommend I take before starting with Phillips 66, I would be happy to comply."
Michelle's Answer #2
"I am newer to the oil and gas industry; however, I have taken some coursework including fundamentals of offshore and onshore pipeline systems and am confidently in my knowledge base. I am currently working toward my Pipeline Operations Certificate which includes studies focused on corrosion theory, measurement fundamentals, and inspection techniques."
Anonymous Answer
"I have worked in oil and gas for over five years, so I have a pretty good understanding of it, but there are always things to learn."
Kristine's Answer
Good start. While you have an impressive 5 years in the industry, you downplay your experience and knowledge. Try revising your answer to more clearly state your level of knowledge and familiarity with pipeline systems and oil well machinery. You want your interviewer to feel confident you have the background and expertise needed to thrive in the role.
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11.
What is API gravity, and how is it calculated?
API gravity is American Institute Petroleum gravity. In short, it is a measure used to determine the weight of petroleum liquids compared to water. Here, the interviewer is not looking for you to give a math or physics lesson. They want to know that you are aware of basic terms and what they mean. Keep your response brief, and easy to follow.

Rachelle's Answer #1
"I understand there is a specific formula used to find the gravity of petroleum liquids from the specific gravity, also known as SG. The formula is: API gravity = 141.5/SG - 131.5. I also know that is the API gravity is 10+, it is classified as a light oil which will float on water. An API gravity under ten will sink and then becomes categorized as heavy oil."
Michelle's Answer #2
"What I understand about API gravity is that it's a measurement that calculates the gravity of petroleum liquids compared to water. This calculation is how oil becomes classified from light, medium and heavy for example."
Anonymous Answer
"API gravity is how heavy petroleum is compared to water."
Kristine's Answer
Good start! In your answer, you should also mention the formula used to find API gravity.
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12.
What can you tell me about the four major areas of Phillips 66's business?
The interviewer would like to see that you've done some research and can speak confidently in general terms about the specific markets/business areas in which Phillips 66 operates. This is your opportunity to highlight any research you've done in preparation for the interview.

Rachelle's Answer #1
"I've done a bit of research, and I know that Phillips 66 operates in four major business segments: refining, midstream, marketing and specialties, and chemicals. I can also tell you that Phillips 66 is one of the largest refineries in the world and that in sum, Phillips 66 offers unparalleled stability and reach."
Michelle's Answer #2
"Phillips 66's refining business has a a global refining capacity of 2.2 million barrels of crude oil per day, which is astounding. In addition, the company's midstream business is essential to the value chain, whether related to crude oil, feedstocks or refined and specialty products. On the direct-to-consumer front, Phillips 66's marketing division delivers gasoline, diesel and aviation fuel through brands consumers trust like Phillips 66 and Conoco. And, last, the chemicals division allows scientists to develop everything from specialty chemicals to proprietary plastics. It's an exciting collection of business operations!"
Anonymous Answer
"Phillips has four business segments, and they are refinery, midstream, chemicals, and specialties."
Kristine's Answer
Great start! You introduce the four major areas. To enhance your answer, elaborate on the areas, explaining something about each of them. E.g., "The company's midstream business is essential to the value chain, whether related to crude oil, feedstocks or refined and specialty products."
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13.
If you were hired today, what would you accomplish first?
When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate and hired at Phillips 66.

Rachelle's Answer #1
"My first priority would be soaking up as much information about culture, process and KPIs as possible. I'd embark on a 'listening tour' in order to engage in deep conversation with my team and with my colleagues to discover the greatest current needs and how to prioritize them based on company goals for the quarter. Overall, I would strive to meet or exceed all KPIs for the business quarter as efficiently as possible."
Michelle's Answer #2
"If hired today, I would start with analyzing all quantifiable data from the last month, quarter and year to identify any challenges and set a plan to address them. I'd also look for team and company strengths in order to capitalize on or expand them in order to increase the company's bottom line. Overall, I'd be looking for patterns that help me make an immediate contribution to the team and the organization."
Anonymous Answer
"My first goal if I was hired would be to start by learning the systems and where I could be an asset to each person in the department with my ultimate goal to be making the company look good. It may take a little bit of time to get everything down, but some of the immediate things I could start doing is checking the servers for good virus protection, checking storage, and learning what each person does in the organization."
Kristine's Answer
Excellent answer! You will convince your interviewer you are ready to hit the ground running and will make an impact quickly.
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14.
What is the difference between a leader and a manager?
The interviewer would like to know that you understand what makes a leader genuinely stand out. Just because you are a manager, that does not mean you are a leader.

A real leader is someone who makes others want to jump on board with their mission and follow them. A manager is just someone who has people under them. To be an excellent leader, you should offer a balance between the two. You need to be able to have people buy into your vision but at the same time, show authority when necessary.

Rachelle's Answer #1
"A manager is someone who has a team of people who answer to them. That person simply has the responsibility of 'managing' the team's work. A leader, on the other hand, is someone of influence and, I believe, anyone can be a leader - no matter their job title or position."
Michelle's Answer #2
"To me, leadership is a mindset versus a title. A manager is more of a job title. Anyone can possess leadership skills, but a great manager will have leadership skills along with the ability to direct his or her team to success."
Anonymous Answer
"A manager is someone that has people reporting to them, does reports, and reports to higher management. A leader is someone that is an influence for the team that is always doing what is needed and persuades the other employees to follow suit."
Kristine's Answer
Great answer! You clearly explain the key differences between a manager and a leader.
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15.
We work hard to keep a harmonious workplace culture at Phillips 66. Have you ever had a conflict with a manager? How did you resolve it?
The interviewer would like to know how you react to a conflict situation, and how active you are in attempting resolution. Use a real-life example if you can. If you are newer to your career, this could include a case of a conflict with a professor (perhaps you disagreed with a grade you received). How you behave in a conflict situation will be critical information for the interviewer.

Rachelle's Answer #1
"Nobody enjoys conflict in the workplace; however, I have experienced it before. In my previous position, there was a miscommunication with my manager related to my work schedule. He accidentally scheduled me on a requested day off, and I felt disrespected. I reacted faster than I should have because once we discussed it, I realized he had made an honest mistake. I am a firm believer that with mutual respect, conflicts can resolve rather quickly. I learned to slow my reaction time."
Michelle's Answer #2
"I pride myself on being able to maintain a harmonious relationship with those who are considered my leaders. Anytime my relationship with a supervisor hasn't been amazing, I've made a lot of effort to adapt, including trying to understand what the supervisor values most and delivering it, making sure to keep my cool at all times, trying to anticipate his or her needs and adapt to preferences, and also taking every possible leadership opportunity in order to show my worth."
Anonymous Answer
"I don't have conflicts very often, the only real instance that I can think of was when I was in college, and the manager scheduled me for time when I was supposed to be in class. I talked to him about it and was upset at first until I realized that he hadn't seen the schedule update that I had sent him for my class schedule that had changed. He asked me to find someone that can swap shifts and I did, we ended up covering the schedule without anyone losing any hours."
Kristine's Answer
Great answer! Your response will convince the interviewer conflict with managers is rare for you, but that you have handled it successfully. I reworded your response slightly to make it more concise.
"I don't have conflicts very often. The only real instance that I can think of was when I was in college, and the manager scheduled me at a time when I was supposed to be in class. I talked to him about it and was upset at first until I realized that he hadn't seen the schedule update that I had sent him. He asked me to find someone that could swap shifts, and I did. We ended up covering the schedule without anyone losing any hours."
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30 Phillips 66 Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. Tell me about a time when you witnessed unsafe behavior in the field. What did you do?
  2. What can you tell me about the Phillips 66 vision and values and how they relate to your professional goals?
  3. Why is it so important that Phillips 66 engage in sustainable business practices and then report their results?
  4. What have you done to improve your oil and gas knowledge in the last year?
  5. What strikes you as unique within Phillips 66's efforts around diversity and inclusion?
  6. When have you been asked to perform a function or complete a task in which you had little or no experience in doing?
  7. Which is the leading publication or resource that you use for up-to-date news on the oil and gas sector?
  8. What is OPEC, and why does it matter?
  9. Phillips 66 operates in many countries. Are you eligible to travel and work around the world?
  10. This role requires extensive knowledge of pipeline systems and oil well machinery. How well do you understand this complicated equipment?
  11. What is API gravity, and how is it calculated?
  12. What can you tell me about the four major areas of Phillips 66's business?
  13. If you were hired today, what would you accomplish first?
  14. What is the difference between a leader and a manager?
  15. We work hard to keep a harmonious workplace culture at Phillips 66. Have you ever had a conflict with a manager? How did you resolve it?
  16. When given an important assignment, how do you approach handling it?
  17. Do you feel performance should be rewarded over experience?
  18. What type of work environment allows you to be the most productive?
  19. How would you describe your written communication skills?
  20. Why is this job with Phillips 66 right for you at this time in your career?
  21. When have you had to make a split second decision? How do you react under unexpected pressure?
  22. Tell me about your education and how it relates to the oil, gas, or energy sector.
  23. What questions do you have for me?
  24. What do you know about Phillips 66's Strength Based Community Change programs?
  25. Have you progressed in your career as you have expected?
  26. Using the STAR method, tell me about the most significant problem you faced and solved.
  27. Phillips 66 has a serious commitment to safety. How will you help us to uphold this commitment?
  28. What can you tell me about Phillips 66's commitment to customer service across all of our business segments?
  29. Do you think it is possible to be a good team member, yet disagree with the leader?
  30. With which industry-related computer programs are you most familiar?
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