Neilson Active Holidays Limited Mock Interview
Neilson Active Holidays Limited
Location
Industry
United Kingdom
Restaurants...
Interview Questions 51
Question 1 of 51

Tell me about a time when you demonstrated too much initiative?
Best way to prepare for your Neilson Active Holidays Limited interview starts here. Practice over 50 Neilson Active Holidays Limited Interview Questions.
Neilson Active Holidays Limited Interview Questions and Answers
Top
1. Tell me about a time when you demonstrated too much initiative?
Was this question useful? Yes / No
2. What have you done to improve relations with your customers?
Best Answer
I have always made sure that they are happy and comfortable with the service they are receiving. If they are unhappy or not pleased, I have acted quickly to resolve the issue. I make sure I am always knowledgable, approachable and friendly.
Was this question useful? Yes / No
3. What have you accomplished that shows your initiative and willingness to work?
Was this question useful? Yes / No
4. Were you the best person in your unit at your last company?
Was this question useful? Yes / No
5. Have you had any difficulties in the past with a supervisor?
Was this question useful? Yes / No
6. What specific training did you have for your last position?
Was this question useful? Yes / No
7. What do you enjoy doing in your free time?
Top Answer
I love spending time with my son. We love where we stay so close to the big parks where we can walk and explore.
Second Best
I love playing sports, such as, soccer and basketball. I also dance and compete.
3.
I enjoy reading and playing with my younger brother.
4.
Watching movie. I can konw and learn different culture from it. Also it helps me to understand the different feelings in dufferent situations, so that I can know the feelings of different guests in different situations well.
5.
I like to hangout with friends, or relax at home by reading or watching tv.
6.
I love to read, take cooking classes and watch tv.
7.
Dancing and going to exercise classes. As well as going out with my friends.
8.
In my free time I enjoy spending time with my family, my friends, relax, take mini road trips.
9.
Going to the gym and like going shopping with my friends.
Was this question useful? Yes / No
8. How do you handle stressful situations?
Top Answer
Its always helpful to take a step back and review the situation at hand. Do not panic, but be open to asking for help if needed. Remain calm and think carefully about the next move.
Second Best
In situations that seem overwhelming, I break up and prioritize smaller steps and focus on accomplishing them to reach the final goal.
3.
Stay calm and work to my best ability in a professional manner.
4.
I take a deep breath and tell myself that I can push through the situation.
5.
I put my head down and concentrate on the tasks in front of me so I can stay efficient and get past a rush hour for example. If the stressful situation has more to do with an upset customer, I will make sure to fix their problem as quickly and as helpfully as I can, ensuring that they come back.
6.
When in a stressful situation instead of letting myself get overwhelmed I like to take a step back and try to find the best solution to the problem at hand.
7.
I tend to make sure I understand whats going on first before making a decision.
8.
I just get on with it and think through what I am doing.
9.
First of all, I calm myself down. Then I try to assess all the pros and cons, and then decide on how to get out of it.
10.
Usually I take a moment and just breath. I just take a minute to myself and try to over come it.
Was this question useful? Yes / No
9. Why are you the best person for our establishment?
Top Answer
I am a very outgoing friendly person who aims to perform all her roles to the highest standard and will go above and beyond what other may do.
Second Best
I am passionate about what I do and it excites me to be able to have the opportunity to bring my experiences and ideas to a new facility but also to have the opportunity to be exposed to new ideas and continue to grow and develop as a dietitian.
3.
I am the best person because I am hardworking, flexible, work with joy and most importantly, dedicated to my job.
4.
I am enthusiastic and enjoy working with people in a ever changing environment.
5.
I can grasp and execute procedures and concepts fast and exceptional. I am very outgoing and easy to talk to. I am also very hardworking.
6.
I am very hard working and reliable. I get on well with people of all ages and can adapt very quickly to new tasks given to me.
Was this question useful? Yes / No
10. The restaurant is busy, you’re tired, short-handed and you haven’t had a day off in six days. How does this affect your work and attitude?
Top Answer
I would perhaps look forward to the coming day off, but not let my being tired interfere with my customer service.
Second Best
You keep a strong head and work hard until the last customer leaves.
3.
I would motivate myself to maintain standards and not let this affect my perforrmance as a waiter, which is something I have experience in doing.
4.
It may affect my body and have me worn out, but my attitude and the way I work will not change. I will still give it my all; 100% with a positive attitude.
5.
I does not affect me. I just buy a yogurt, and have lunch later.
6.
Even if the restaurant is busy, I will with a smile on my face complete all the task assigned to me, it will not affect my work and my attitude towards my work, my work is my priority .
Was this question useful? Yes / No
11. Why are you the best candidate for us?
Top Answer
Well first off, I come here all the time to workout so I know how things would be working here. Also I have strong communicational and customer service skills.
Second Best
I have experience and a good approach towards work.
3.
Because I work hard and like to enjoy life and have fun.
4.
I am a happy and caring person and I love people so I feel like this job would be good for me and id also be good for this job.
5.
I have previous housekeeping experience & I am keen to learn new skills.
6.
I love Dunn Bros, I think you guys starting up in Minnesota is so cool and that you only use local coffee.
Was this question useful? Yes / No
12. What is your greatest weakness? What are you doing to improve it?
Top Answer
My greatest weakness is when my boss critiques me. It gets to me but I learn to take what she has to say and run with it. Then I can improve what I need to work on.
Second Best
I am sensitive. I have been focusing more on the completion of my objectives instead of how I feel about things.
3.
My greatest weakness is being too direct. I tend to address the problem to the junior staff too directly. I gradually learning how handle such situations by observing and asking more senior staff and addressing these relevant situations with different people I meet.
4.
I tend to worry and what I do is to remind myself I have done my part and the best.
5.
My greatest weakness would sometimes be my confidence in general but I would defeat it by not thinking about it whilst working and to try and socialize with my colleagues to feel more comfortable at my workplace.
6.
Public speaking, in school I am tyring my best to relax and breathe and take it one step at a time and make sure that I am prepared.
Was this question useful? Yes / No
13. What if you get a special request from a customer, what do you do?
Top Answer
I will try to accommodate the special request of the customer as soon as possible.
Second Best
That depends on the policy of the restaurant. If it is allowed, I will make sure it happens, and if it is not allowed, I will apologize and suggest something they might like better.
3.
If it is something we are allowed to do I will do whatever they need. The goal is to keep the customer 100% happy.
4.
I would go out of my way to best meet their requirement, ensuring an important aspect of excellent customer service, flexibility.
5.
Depending on if the special request is something I am allowed to do, then I would definitely do whatever can make their customer experience better.
6.
Take in into consideration, and work on meeting the need of the costumer. Always happy to go out of my way to make the customer happy and feel welcome, also want to come back again.
7.
Try and assist them by asking a higher member of staff to try and assist them.
8.
I would let the customer know that the chances are slim but that I will check with my supervisor to see if its something that can be done.
9.
Do my best to fulfill the customers needs and if I am unable, ask a coworker for advice.
10.
See if it is something I am able to do for them, if not then help them find someone who can and introduce them.
Was this question useful? Yes / No
14. What is your greatest strength?
Top Answer
My positive outlook. I can make situations which are potentially bad and choose to make them better.
Second Best
Team leader, organised, multitask, never give up attitude.
3.
My greatest strength would have to be my perseverance. I am not the type of person to stop doing a task until it is completed which is why I would be a great fit for this job.
4.
Remaining confident and calm in difficult situations, as well as an approachable, friendly personality.
5.
Talking to people, making conversation with people, working in groups, working with people in tight quarters.
6.
Good communicator, leader, passion for service quality.
7.
Approach to my work, smiles on faces, promote healthy and happy working environment.
Was this question useful? Yes / No
15. Why do you want to be in the food and beverage industry?
Best Answer
I want to work in the food and beverage industry because I want to improve my skills working with guest. I want to be able to have enough experiences with people so it can help me how I interact with my clients in the future as a social service worker.
2.
It is a multi billion dollar industry and a very respectable one. I just love how the hotel business provides people two of the most important things as a human being, food and shelter.
3.
I would like to be in the food and beverage industry as its another passion for me and I enjoy cooking in general for my family and myself.
4.
I want to be in the food and beverage industry as I like working with food and I also love the joy that I can bring people with food.
Was this question useful? Yes / No
16. How many hours can you stand on your feet without a break?
Best Answer
I can withstand up to six hours without taking a break if needed.
Was this question useful? Yes / No
17. Think about the last time your manager critiqued your work. How did you respond?
Top Answer
I took on board the feedback which was given to me in order to improve for the future.
Second Best
I had been critiqued on my cleaning one time where one of the machines was not properly washed. I accepted her criticism and then made sure the next time I cleaned it I did it properly.
3.
I feel I took it well, took onboard what they had to say and used it as advice for what I could do to improve my work.
4.
I took what she had to say and tried to improve it.
5.
I took it as a positive critique and I applied her insight to my error(s) and corrected them right away.
6.
My last employee review was very positive, as my manager highlighted my friendliness and good customer service with customers. I was given pointers on how to improve as well as encouragement for my strengths. I always take feedback very seriously, and incorporate it directly into my work.
7.
I apologized and did my best not to make the same mistake again.
8.
Positively. I completely took everything she had said into consideration and modified my ethic to what she recommended.
9.
I listened to them and took what they had to say and tried my best to make my work better.
10.
Told them I understood and would work harder, etc.
Was this question useful? Yes / No
18. What situations kept you from fulfilling your job duties or from coming to work on time at your last job?
Top Answer
My car accident because of that I was unable to go back to work,
Second Best
I was never late to work, but my school schedule was a bit tricky to work with.
3.
Havent encountered a situation pertaining to being late or unable to fulfill my job duties.
4.
I have not come across a situation which prevented me from fulfilling my job duties or caused me to be late.
5.
I will always be on time unless an accident or traffic situation prevents me from doing so.
6.
I always came to work on time, and I always fulfilled my job duties. I only had to skip work once, and that was for food poisoning.
7.
At my last job I can very conflicting schedules between school and my job. In the end neither was flexible enough for me to balance them or my life properly.
8.
None, I was always on time and able to fulfil all job duties.
Was this question useful? Yes / No
19. What would you do if a 30 top table walked in?
Top Answer
I would assess how busy the venue was, assess where I could fir the table in and when.
Second Best
I would see if there was room for the group, and if not I would ask them to please be patient seeing as it is a large group. If they wished to stay, I would make sure to get them in as soon as possible after tables cleared out and we could make room for them.
3.
I would greet them and try to organize seating arrangements for each one of them.
4.
I will tell theM to fall in line. And follow as much as I could.
5.
- notify who ever is in charge - inspect the situation -make sure it is under control -definately ask for assistance if I need it.
6.
- notify who ever is in charge - inspect the situation -make sure it is under control -definately ask for assistance if I need it.
7.
Greet them make sure they know whee they are going.
8.
I dont know what a top table is but I would ask if they had a reservation and if not I would tell them that I would be able to seat them as soon as I can.
9.
I would split the table in six groups of five and seat them at tables nearest to each other.
Was this question useful? Yes / No
20. Tell me about a time you saw a coworker taking out food they did not pay for?
Top Answer
The time I saw a coworker taking out food for they did not pay for, I stopped him on his way out and told him that he had not paid for the food.
Second Best
Before making any assumptions I would double check if they did pay or not, and I would let my supervisor know.
3.
I told my boss about it and it caused tension between my co-worker and I but it never happened again whilst we were working together.
4.
I have never experienced any internal theft first hand.
5.
At my previous job, a fellow employee took several subs home that were not paid for; I notified my manger about the situation and it was resolved.
6.
This never happened as we always had to pay for any food we would like.
7.
Telling the truth, has never happened in my last job, but certainly I told him to let the food or pay it.
Was this question useful? Yes / No
21. What do you hate about working in a restaurant?
Best Answer
Nothing, I do not have any problem with that as it is also a job and I respect it.
2.
There is nothing I have come to dislike about working in a restaurant.
3.
When people are rude to me as a worker though I am making their food for them.
4.
I think my least favourite thing would be when it is unorganised.
5.
When we dont have enough place to serve them beuse the restaurant is full.
Was this question useful? Yes / No
22. What do you love about working in a restaurant?
Top Answer
Working at a restaurant gives you great opportunity to build social skills and finding out what works and does not work in a hospitality business.
Second Best
I like the fast paced environment and working as part of a team.
3.
Having the opportunity to meet customers from varying backgrounds.
4.
I have never worked in a restaurant but I love the interactions I see between the employees and customers and how the right service can change someones day.
5.
The vibe, the energy, so many people from different cultures and backgrounds and most important of all, the thing I love the most, my passion, cooking.
6.
I love working in a restaurant because I like interacting with people and meeting new people.
7.
I love seeing and interacting with new people on a daily bases.
8.
I love to interact with different people and give service to them.
9.
I love that we are able to satisfy the customers cravings because they generally come as they are hungry and by feeding them, they will leave in a better mood.
10.
I love catering to people and bringing smiles to there faces.
Was this question useful? Yes / No
23. Why are you leaving your current job?
Best Answer
I left my previous job as the workplace was unreliable and never open.
2.
Because I want to get away and start doing something different to what I have been doing.
Was this question useful? Yes / No
24. What's your favorite restaurant dining experience?
Top Answer
I am always a big fan of any place that I can get a good plate of sliders or onion rings. But more than anything, I consider a good dining experience on the company, and one where the server was nice and accomodating.
Second Best
Jean-Georges because of their attention to detail in food and service, which made my experience effortless and in turn memorable.
3.
Seeing someone who cares about their job and strives to provide good service and make the customer happy.
4.
It was an italian restaurant in the west end a few years ago, the staff were very friendly and made us feel welcome. W
5.
My favorite dining experience is simply one where my server is friendly, courteous and efficient.
6.
My best dining experience was at the harvester the waitress was always willing to help and was always very happy and was smiling the service was very fast and efficient and the food was cooked and presented to a high standard.
7.
It was when I got to be served by people I know or when the server is very kind and has a bubbly attitude.
8.
My favorite dining experience at a restaurant must have been on my 16th birthday when my parents took me to this Japanese cuisine and they cooked the food right in front of us.
9.
My favorite restaurant dining experience is buffalo wild wings because I like how they have interactive games to play while at your table and the food was really good and it makes a good place to come back and want to bring different people.
Was this question useful? Yes / No
25. Tell me about a time when you had to deal with a conflict among staff members. How did you help?
Best Answer
I have personally never had to deal with that but if I did, I would be the bigger person and I would see what they had to say about it and get their point of view then we would discuss what works for both of us so that we can resolve this conflict.
Was this question useful? Yes / No