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Top 25 Welfare Eligibility Worker Interview Questions

What was your most difficult decision in the last six months? What made it difficult?
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Question 2 of 25
Tell me about your passion for helping people.
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Have you always loved helping people? Would you say this is the most rewarding part about your job? Share what gets you excited about helping people. What do you get out of it? What are some ways that you have helped people in the past that were exceptionally satisfying?
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Question 3 of 25
Why are you the best candidate for us?
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This question is often asked at the end of an interview. It gives you a chance to share a few final reasons why you are the best person for the job. Share a few authentic qualities. Talk about how you have helped clients in the past and how you will do so in the future. Be sure to stay within the job description, keeping in mind those exact qualities that you know the interviewer is looking for, such as being detailed and staying calm in emergency situations. Do a little research to learn about the work environment and culture. This is a chance for you to sell yourself, so make the most of it and be prepared.
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Question 4 of 25
As an eligibility worker you will make a lot of difficult decisions, how do you make them? How do you move on from those difficult decisions?
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"I make sure I have enough information to make the best decision I can with what I have. If I am on the fence, I often request more documents or ask more questions of my clients. I strive to be fair and consistent with each person I meet with."
This might be a follow up question to expect in your interview, so be prepared to delve a little deeper into your decision making ability! What are some of the factors you consider when making a decision? Consider answering this question like this: "I make sure I have enough information to make the best decision I can with what I have. If I am on the fence, I often request more documents or ask more questions of my clients. I strive to be fair and consistent with each person I meet with."
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Question 5 of 25
Give me an example of a time when a company policy or action had a negative affect on people. What did you do to mitigate the negative consequences to people?
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Question 6 of 25
Do you consider yourself a people person?
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Question 7 of 25
What made you decide to get into social work?
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Question 8 of 25
Describe a recent unpopular decision you made. What was the result?
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Question 9 of 25
How do you maintain a positive attitude at work?
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Question 10 of 25
Have you worked with diverse populations in the past?
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Question 11 of 25
How do you handle clients when they get upset?
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Question 12 of 25
Give an example of an important goal that you set in the past. Tell about your success in reaching it.
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Question 13 of 25
How do you prioritize when each task demands your attention?
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Question 14 of 25
What is the most difficult part about your job?
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Question 15 of 25
What did you learn in your most recent role that will help you in this position?
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Question 16 of 25
Tell me about your education.
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Question 17 of 25
How do you avoid allowing your client's emotional response to influence your decision?
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Question 18 of 25
How do you handle situations that might cause you to miss or be late to work?
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Question 19 of 25
How do you stay organized?
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Question 20 of 25
How do you deal with situations when others are finding it hard to communicate effectively with you?
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Question 21 of 25
What is the most rewarding part about your job?
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Question 22 of 25
What kind of work environment do you thrive in?
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Question 23 of 25
Why are you leaving your current position?
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Question 24 of 25
Where do you see yourself in five years?
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Question 25 of 25
What are the most important pieces of information you are looking for during a client interview?
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User-Submitted Interview Answers

Question 1 of 25
What was your most difficult decision in the last six months? What made it difficult?
User-Submitted Answers
1.
How to get promotion. Not a lot of opening but a lot of competition.
2.
Trying to decide which job I would take, because I was offered more tan one.
3.
I quit a perminate part time job for a full time temporary job. It was difficult because I am still attending school, and the fact that the job was temporary. Yet, it has allowed me to gain new job skills and a greater network.
4.
My most difficult decision was to give up smoking! It was difficult because I have been smoking for so many years!
5.
Whether to accept a temporary position which wouldve conflicted with this position. I needed to weigh the benefits and the potential losses associated with not taking the position. It was difficult because I really want to work for the social services department and I didnt want to accept the job and then ave to turn down a job with the county.
6.
The decision to check out other careers. Number of years in my current title. and the change in career.
7.
To refer a student to a inclusive special education program. Knowing the parent would be irate and hostile, I had to seek services that was best for the child.
8.
The most difficult decission I have had to make recently was to start applying outside of the program I currently work in. It was difficult because I deeply believe in what the CCS program represents.
9.
I know looking for a job taking time and effort but I have to focus in school in order to complete my MBA program. After finishing the degree, I will look for a job later.
10.
Recently at my current work I had made the decision to charge fee for debit card transactions . It was difficult to see customers complain but I try my best to calm them down and explain to them we incur fees each time customer uses a debit card in order to control our cost, such fees are necessary.
11.
One of my most difficult decision in the last 6 months was schedule. Having to work night shift and my husband having to work day shift.
12.
I was instrumental in planning a visit from my niece and her children, who live in Sweden. Her father, who lives locally, was so removed from the process that I was forced to completely work around his seemingly carefree attitude towards his own grandchildren. The difficulty is the reactions from the children. Very sad.
13.
Leaving my last job. I loved the job, my student and my supervisor.
14.
The most difficult decision in the last months may have been not having someone on the program because the person did not meet the guidelines.
15.
Applying for this job because I was getting comfortable with my job at adult protective services.
Question 2 of 25
Tell me about your passion for helping people.
User-Submitted Answers
1.
My passion about helping people is very strong because I want to guide them through their needs and find the services that they are looking for with maintaining full confidentiality with their information.
2.
I have spent most my life on the system. I want to help people who needs the help but make then realize that they have more potential than they see when they look at themselves in the mirror. Encouragement, guidance, compassion goes a long way for people that needs our help.
3.
If I am able to make a difference in the life of someone committed and open to making and accepting change, I'm happy to assist them and be a part of their success. I'm left with a feeling of satisfaction.
4.
My passion for helping people is fairly simple. It is as simple as helping an elderly person with their selection at a grocery store or listening. I believe that sometimes talking to people is actually helping them.
5.
I began loving to help people while working as a licensed insurance agent. I loved being there to help with their prescription coverage because it's something so important some peoples lives depend on them and I love being able to make it easier for them to have access to coverage and benefit information.
6.
It makes me feel good when I know that I help the family getting assistance, it motivates me to work harder that I know I help them.
7.
I'm very empathetic. I always try to put myself in their shoes and think of how I would feel if I was in their position. I treat people the way I would want to be treated.
8.
I have a tolerance for patience I am a very good listener to their needs like if I needed help. I see them as someone I may know personally I want respect their time of need and try to help as much as I can.
9.
I am a natural helper and am looking to make a difference.
10.
I've always had a passion for helping others. I've been doing it ever since I could remember. The fact is that I am a people pleaser by nature and I am not afraid to demonstrate it. When I was in high school I started to become very involved in the community and that is where my passion for helping others grew. As I was about to graduate I decided I wanted to go to college to obtain a degree where helping families would be the focus. I am especially passionate about helping children. I have a huge love for them.
11.
I will take a late lunch or stay after work to finish a project to help someone get their benefits.
12.
Well, it's hard for me to say no even though I have too. I do whatever I can to help someone. But I understand that sometimes it doesn't always work that way. In the last program I worked for I asked for an Emergency Assistance Fund from our granters to help alleviate acute medication costs for individuals.
13.
Being an immigrant my self gives a passion to help other better them selfs and guide them during difficult times so they can make a better life for their own good and their families.
14.
I have been in hard situations my self and I like to help other to avoid that and get the right aid when they need it.
15.
I am blessed that I can help others and be supportive to there needs, it feels great to be compassion to someone else needs.
Question 3 of 25
Why are you the best candidate for us?
User-Submitted Answers
1.
I understand the need to be able to listen and differentiated the tales from the truth.
2.
I have worked as an Eligibility Worker for two years and I have gained the experience and compassion to help others in that time.
3.
I believe I have the relevant experience to do well in this position. I am a team player who is always willing to help a coworker if they are in need. I am compassionate and have a passion for helping others.
4.
Besides my educational background in Business Administration, I have a strong desire of helping the needed people. I also have such qualifications as hardworking attitude, active listening skill, strong sense of responsibility, creativeness and emotional intelligence.
5.
I am passionate about helping people, providing excellent customer service. I would like to make this a career and move up in the company.
6.
I am attentive, I am detailed oriented, I am friendly and very patient, I have past experience working with differenct county programs and services and was able to follow their policies and procedures in a timely fashion at the time of operating my own family child care business, I can multi task, and I am a quick learner.
7.
I am a trained listener. I understand the importance in filtering the truth and gathering the facts in order to make the correct decisions. I am well organized and a fair team player.
8.
I am a hard worker. I work well alone and with others. I am a good listener and problem solver. I would really like this job.
9.
I am a fast learner with ambition. I have strong people skills and I will strive to be the best at all I do.
10.
MY qualifications are the best match to the position YOU offer + I CAN make the change and the difference YOU are seeking.
11.
I like both side of what I believe this jobs entails. Social and analytical.
12.
I am the best candidate because I am a hard worker. I am constantly trying to better my work ethics. I help co-workers when they are behind or out sick/on vacation. I am responsible and reliable. I am always striving for excellence. I learn quickly and grasp policies and procedures quickly. I would be a great asset to the company because I am always working. I have had several days where I have worked through lunch to provide customers great service and have came in on the weekends to complete any work. I am always willing to help a co-worker with their work. I am always willing to learn and receive constructive criticism on how I am doing in my position.
13.
I have developed exceptional communication, and problem-solving skills, as well as computer literacy and a short learning curve with excellent retention, I also have effective interpersonal skills that give me leadership abilities as well as enable me to work either independently or with a team.
14.
Because I have experience in some different sector that makes me a good candidate to your team where I can be able to apply my knowledge and generate value and good support to the team.
15.
I am compassionate, patient, and a hard worker.
Question 4 of 25
As an eligibility worker you will make a lot of difficult decisions, how do you make them? How do you move on from those difficult decisions?
User-Submitted Answers
1.
I make sure that I have all the facts available to me. I do not find it difficult to move on from difficult decisions, they must be made for certain reasons and I find that it is ok to do so.
2.
Eligibility decisions are most often based on rules and standards. The rules are there to be followed and are not mine to change. Therefore I can move on knowing I have done the best I can within the framework of those rules.
3.
I would pay attention to the facts and the information pertaining to each client on a case by case basis based on the county rules for eligibility. I would put my best effort forth to do everything I could within the rules to help a client based on their eligibility. Whether I was able to get services for each client or not, I would know that I did everything I was able to to help them and realize that sometimes difficult decisions, such as denials were also a part of the job.
4.
The decisions are based on specifics and tables not personal opinions.
5.
Once I gather and verify all the information needed to complete the application, I make the decision from that and move on feeling good about the decision I made.
6.
I will make the best decisions by keeping the interested party as well as place of business interest #1 priority.
7.
I will make decisions based on the requirements with no favoritism. I move on from a difficult decision by leaving the decision at work.
8.
I will know that I am following the compliance rules and regulations of the position.
9.
As a store manager I have to my fair share of difficult decisions to make. But after gathering the facts and following the policies and explainning that to the customer as to why the decision was made.
10.
I follow the guide lines given. I am not making the choice so it really is not my decision, therefore I help who I can. Knowing that I will be be able to help others will help me move on.
11.
I make decisions on facts. I move on from those difficult decisions by knowing I followed the proper procedures and policies.
12.
Decisions will have to be made despite prolonging, therefore I will choose the best decision and move on with that decision with no hesitation. I will move on from those difficult decisions by understanding I chose the best one.
13.
I would research the policies and procedures and if I cannot find any answer I would go and ask the social worker or the supervisor.
14.
I do not see it as "I" am making the decision, I am following guidelines, which determine eligibility. I am the messenger. I provide the interview, obtain and process the information from the client and apply it to the guidelines. I determine what is or is not available to the client. I move on by hopefully offering another avenue for the client to obtain help and services. I have done my job to the best of my ability. I move on to help the next client.
15.
As it is my job, I will follow the guidelines to make even the most difficult decisions, knowing that the process is in place for a reason.
Question 5 of 25
Give me an example of a time when a company policy or action had a negative affect on people. What did you do to mitigate the negative consequences to people?
User-Submitted Answers
1.
When the customer was denied getting the benefits she applied for and I stepped in to assure the person that it was not the end of the world and maybe she would be able to come back in a week and start all over again, may her income may have changed since then.
2.
I have fortunatly not run into a situation like that.
3.
A new company policy stated that when kids tried to run away we should not intervene but let them go. I had no influence on company policy so had no way to mitigate the consequences.
4.
A client at visiting angels who could not stand or walk was recommended by my supervisor to use a hoyer lift to get from her bed to her wheelchair. She felt demeaned by the policy and was upset. I contacted the supervisor after discussing the issue with the client. They compromised by sending in another employee to help provide assistance so that the client didnt have to use the hoyer lift. She was satisfied with this decision and it was a win win for everyone.
5.
Recently the CCS program has had to lay off quite a few people for which I care about. I encouraged them by telling them when one door closes another opens. I do my best to boost of there confidence and let them know how much I believe in them.
6.
In 2008, the Company I worked before layoff many employees and they were very unhappy. I gathered them and made a list with their name, address, and phone numbers. I gave the list to our managers and asked they would call us back if there are jobs to do. Six months later, the Company called some of them back.
7.
When a customer has failed to make his payments in a timely fashion, they are placed on COD status until the account can be brought current, and this often denies the customer replacement of bottled water. Often, there are situations where elderly customers have been victim of identity theft, which requires extensive processing to correct. With the blessing of my supervisor, we have been able to work around certain protocols to help these customers with situations not of their doing, and bring them water.
8.
A company policy or action that may have hurt someone would have been the person was not able to be on the program by giving other services that other organizations have.
9.
Adult protective services policies are so vague and some people who has capacity but clearly cannot take care of themself end up more hurt. I improvised and had the management of the place client was living and his neighbor look out for him and help him, also put some cleaning and nurse services in to check on him and make sure he is taking his medication properly.
10.
At the USPS I had to put a hold on a great deal of first class mail because the customer did not pick up the mail timely. Months worth of mail. There were checks and first clas mail. The customer had to go through a timely procedure to obtain the mail. My hands were tied, other than to explain the process and to help the customer fill out the proper forms in a timely fashion.
11.
I thankfully have not had to handle a situation like this.
12.
Upper management took away benefits to the employees. When that decision was made, I gave up my benefits so that I was no better than my employees.
13.
There is a majority of elderly customers that with time are not able to run there barrel out for regular service or pay there bills, I set them up for auto to pay or just help them with their monthly payment as well as had pull out service.
14.
When working for AT&T as a Retail Sales Consultant, many times we, the Retail Sales Consultants are the victims of the customer service survey score which ranges from 1 (bad customer service) to 10(excellent customer service) because customers frequently made a wrong choice of 1 for excellent instead of 10. Under such circumstance, I suggested the managerial board that we should have a brief explanation next to each score (1 or 10) and if we suspected some cases went wrong, we should call that survey-taking customers to ask why they scored like that. Thanks to my initiative, the mistaken survey score decreased a lot and the Sales team did not feel embarrassed any longer.
15.
Working for my former employer, we were required to schedule orders based on schedule availability. A customer had her utility turned off and was trying to schedule her turn on. The earliest turn on order available was 3 days away. The customer was very angry. I remained calm as she yelled and actively listened to her complaints. I contacted dispatch and explained the customers situation and was able to schedule her turn on order for the following day. She was very happy.
Question 6 of 25
Do you consider yourself a people person?
User-Submitted Answers
1.
I do consider myself a people person. I enjoy helping others in any way I can, and educating them regarding resources that are available to them.
2.
Yes I am a people person who love helping other people using high emotional intelligence and active questioning and listening skills to verify who are really in need of help and assistance.
3.
Absolutely. I love working and interacting with people. I especially enjoy helping people. It gives me a sense of accomplishment.
4.
I would consider my self a people person. I like meeting them at their level and I don not pass judgement.
5.
I do believe I am somewhat of a people person. I am a quiet person but a great listener.
6.
Absolutely. I rarely meet a stranger and I enjoy working with people and helping others.
7.
I have extensive experience and training in people interaction. I pride myself in having great people skills. All my relationships with people are healthy.
8.
I am very much a people person. I am very respectful, I have exceptional communication skills. I am bilingual so I can reach more of the community.
9.
I believe so, I like talking to people and helping them as much as I can.
10.
Yes I find it extremely enjoyable and rewarding to help people in need.
11.
Yes absolutely. I love getting to know people and also helping people I dont know.
12.
I consider myself as a person that gets along well with others. I do not judge others based on their differences and do not impose my beliefs upon them.
13.
Yes. I enjoy talking with individuals and getting to know them. Most people have very interesting stories and back grounds.
14.
I would consider myself a people person, I like meeting them at their level and I do not pass judgment. I like talking and answering questions and meet people in all walks of life we collect so much of everything by looking, listing learning about people is different then all the other things in life.
15.
Yes. I am very much a people person.
Question 7 of 25
What made you decide to get into social work?
User-Submitted Answers
1.
I love working in the public eye and I am patient, considerate, understanding, helpful and a team player.
2.
I think this is an important job, acting as a liaison between individuals and public assistance. Not only are you providing help to individuals and families who need it, you are also helping to weed out individuals trying to take advantage of public assistance.
3.
I enjoy being able to help those who truely need the help. I also would like to try to help keep the abuse of the system to a minimum.
4.
I have always been in professions that have been about helping others. Eligibility appears to be the perfect fit for my abilities and talents.
5.
I wanted to help people on a larger scale. I see the need for people to be able to access services as being important, especially in this county. There are so many people and so many children in need of basic care and services and they deserve to have a better quality of life. I would like to help them access these services and a better standard of living as an eligibility worker.
6.
Being able to educate tohers in need about the many assistatnce programs out there that can enrich them to become.
7.
I want to gain more experience in the Human Services field and I enjoy working with diverse people.
8.
I want to be a scholar-practitioner to help people. I am very glad and enjoy when do something to people who will be happy too. If there is no help, they may be sad, distress, and no future. When I help them, they get better and they will help others later time in their lives.
9.
I am looking for a more stable career and thought this would be a great stepping stone to grow within the agency.
10.
This is a great opportunity for me to showcase my work skills, handling customer service.
11.
I always wanted to be a public servant, and this job will allow me to help more Connecticut resident get access to different programs offered by the state to improve their welfare. I myself had experience beign in need of help, so I know how it feels when someone gets the they needed.
12.
I would really enjoy helping people find the assistance they need.
13.
I had occasion to need help. I was impressed with the demeanor of the person who helped us. I consider this position as entry level, and hope to offer more as I grow in the organization. It feels good to help people.
14.
To be able to continue helping people in a positive way.
15.
At wont point I was in need of government aid, all the workers have never been rude to me and provided myself with a sense of hope.
Question 8 of 25
Describe a recent unpopular decision you made. What was the result?
User-Submitted Answers
1.
Applied a promotion job but failed the interview. The results was I got a Thank you letter.
2.
I can not recall anything recent, however, during my time as a mental health worker there was a occasion where my group of kids were refusing to follow directions. As a consequence I decided to cancel their sport session and hold a group discussion to address their behavior. The outcome was that they discovered that every action has a reaction.
3.
I told a client at the detox facility that they were not allowed to have their cellphones on their person. There was a client who was argumentative about this and I had to calmly explain that it was the rule and must be followed in order to access our services. The client was irritated but ultimately complied with the rule.
4.
I cut my hair and donated it to locks of love. The result was that it helped someone self esteem when they were feeling very low due to cancer. It was the best decision for me.
5.
An unpopular decision I have made recently would be to not ask a co/worker before I grab some filing to work for them. end result was I had to redo the work I did. Next time I will ask if they need help and ask them to explain to me the way they would like it done.
6.
I had to let a client know that despite his hard ships there was someone that was more in need to be on top of the priority list.
7.
I had hired a wonderful employee and another position became available and that person suggested a relative. I interviewed the relative and did not want offer the position. My General Manager, asked me to hire that individual and within 90 we had to let him go.
8.
As a store manager I have switched the 3 min rule on where if a customer leaves without pumping gas the pump will shut off immdiately. So if a customer purchases the gas and starts to talk to someone and three mintues are up. I have had customers complain but I calmly expalin it is for their best interest and will also help with theft in case they forget to pump and leave.
9.
I recently decided to drop my nursing program I was attending. It was for the best for my family so I do not regret. It, even though I got a lot of negative feedback.
10.
We utilize outside sales representatives, and there is one in particular who has difficulty following protocol. This creates trouble between the new customers and our perceived service. Often resulting in irate customers who have no desire to continue with our service. It falls to me to bring these short comings to the supervisor for attention and remedial training. When it is a continuing issue, it reflects on the company as a whole. Sometimes the result is not as forceful as I feel is necessary, and it continues.
11.
I thought a violent student should be sent to a specialized school. My supervisor felt sorry for the parents. The student ended up injuring and sending to the hospital a staff member.
12.
I have not had a recent unpopular decision to make but in my life I have had a time where I had to make a decision to stand up for a person who was being faulty accused of something he or she did not do. The result the person was found in the right.
13.
I left my job without giving my two week notice and I realized I had made a horrible decision that I will not do again.
14.
I was asked by a Temporary Assigned supervisor to research a policy and policy and I told him that should be his job not mine but I still ended up giving it to him.
15.
I cannot recall an unpopular decision made recently. Perhaps I was not aware of the response by others. If I was to have to give a decision regarding non eligibility to a client I would do so professionally. I would give explanations as to why the decision was made and any information that was available to rectify or resend the decision in the future.
Question 9 of 25
How do you maintain a positive attitude at work?
User-Submitted Answers
1.
I keep a positive attitude by telling myself I am a team player and knowing I am there to help people who can not help their self, it makes me feel good when I know someone left today and was able to go and have a meal tonight or somewhere to lay their head.
2.
I establish good relationships with fellow employees. Additionally, I do not take personal offense to remarks and actions that residents direct towards me. When things become hectic, I choose to remain calm, as my attitude, and response to situations is the one thing I can control.
3.
I am generally a happy person. I like to look on the brighter sides of things and I do enjoy getting lost in my work.
4.
The fact that my work affects the lives of others keeps me positive. If my attitude becomes lackluster then my decisions could seriously impact the lives of the people I am trying to assist.
5.
I keep a positive attitude reminding myself that I am being of service to others and that I am doing important work. If I become stressed I take a moment to breathe and then carry on with my work. Centering myself in this way ensures that I will continue to put forth my best effort even when under pressure.
6.
I think keeping a positive attitude is always a plus.
7.
I keep positive attitude by being positive and enjoying what I do.
8.
Enjoy with working makes me feel good and helping people makes them happy too. I treat my co-workers as a big family with sisters, brothers, cousins...I am a person to respect others and avoiding any troubles are my way of life.
9.
Do the best work I possibly can, ask questions if needed and feel accomplished when tasks are complete.
10.
Positive attitude comes from within whether I am at work or home. I live positive lifestyle by mediatating, reading or playing tennis. My belive is if your positive in personal life then that will show at work as well.
11.
I think it is important to keep a positive attitude at work. My faith if God keeps me focused and positive even in bad situations.
12.
I stay positive at work by being a leader to my fellow crew members. As one of the main closers I keep positive by patiently guiding my crew members and when asking for help, to keep in mind to remain polite and professional. Ask with "please" and never demand.
13.
A positive attitude is usually reflective of a genuine willingness to do what is necessary to achieve a desired result. In social work the reward is helping people through the process, and identifying services that can benefit families and individuals.
14.
Part of it is my personality to be a positive person, the other part is that I feel good about helping people so it is easy for me to be positive.
15.
The person if at any given time decides to be rude to me, I make a note to myself saying they are not screaming or upset at me it is due to the hard situation they might be experiencing. I can very much relate but through my education and work experience I have managed and have the necessary skills to cope with an unpleasant time.
Question 10 of 25
Have you worked with diverse populations in the past?
User-Submitted Answers
1.
No I am a diverse person my self. I am open and welcome other opinions and ideas.
2.
No actually I prefer to deal a diverse environment. I can deal different cultures gracefully.
3.
No, I am a minority myself.
4.
No. I realize that people are different in terms of ethnicity, temperament, attitudes, values, goals, wants, needs, etc.
5.
In my current line of work I already work with a lot of diversity. I treat everyone exactly the same regardless of ge race or social class.
6.
No not at all, we are livin in one of the biggest countries in the world where many people come from different background and culture. I actually like diverse people. It is another opportunity to learn diiferent culture by just interacting eith them. St school all my group projects were done by diverse people and I am happy that I had a chance to interact with them.
7.
No. I keep an open mind and know how to adapt in different situations.
8.
Absolutely not. I enjoy the diversity that the world has to offer and find it a challenge understanding new cultures.
9.
I do not have any issues wirth diverse people I believe different cultures and backgrounds are what make this country so great.
10.
No. I am an immigrant myself and have been exposed to differents cultures and opininions. Working with the IRC and working and living at the SA gave me an oppurtonity to accept and respect people from diverse background.
11.
NO. In fact in my last job I worked closely and enjoyed working with many diverse people.
12.
I have no problem dealing with diverse people. I work in a professional manner, and treat every meeting in such way. In my 13 years of employment I have worked with diverse individuals.
13.
No I enjoy talking and working with people of all nations.
14.
No, I enjoy working with all people.
15.
No, diverse is an opinion someone has toward someone elses ways or lifestyle.
Question 11 of 25
How do you handle clients when they get upset?
User-Submitted Answers
1.
Yes, I would definately sympathize with the person utilizing my listening and probing skills to find a solution to make this experience productive and fulfilling to the person.
2.
I would attempt to diffusing the situation by showing the person, I am there to assist them. I would ask question in an attempt to solve the situation that will be both productive and beneficial to all involved.
3.
I would attempt to disfussing the situation by showing the person, Iam there to assist them. I would ask question in an attempt to solve the situation that will be both productive and benfical to all involved.
4.
Many times but I have never had any problem in dealing with this kind of situations I just try to listen themcarefuly then try to calm them down by just letting them know that I am willing to help them as much as I can and I willdo my best to ressolve the problem. For example, I work as a manager at the dry cleaning wher a lot of customers complain about the stain tath did not come out or the clothes were damaged, so I always try to clm them down by just letting them know that we will give credit for the damage or wil try to explain that even though I was not the one who put the dtain on the clothes, we will try one more time with no cost.
5.
Yes. I let them finish what they had to say, then calmly said I would be happy to help them get the issue resolved.
6.
Yes, I have experienced a person yelling at me. I informed the individual that we could not accomplish anything with yelling and if she spoke in an appropriate tone, we could be productive and work to solve the problem. I would maintain my composure to avoid a bigger problem and maintain my professionalism.
7.
Yes I have. I would listen to the person giving them the opportunity to express themselves. I would maintain my professionism and assure them I am here to assist them in providing them with adequate service in hopes of calming them down and coming up with a solution.
8.
No. But if it happen I'll try to be nice.
9.
I have experienced irate individuals in the past, the way I have handled these situations are: I listen attentivly to the person, I then explain to them I am there to try to assist in any way I can. If it is out of my scope, I will then have managment step in, before I do that I will explain to them I will have managment help them and if they had any other questions before I call managment.
10.
Yes, I remain calm and understand that their situation and how they may be feeling helpless since anger this is where anger stems from feeling unable to help yourself and I would try to help solve the issue in the best possible way.
11.
Yes, the person was a potential client who wanted services but they were not eligible. I allowed the customer to rant until they stopped to ask a question. Once I answered the question I asked that the customer to allow me to list their issues and see how I could be of assistance. The customer calmed down and we actually got her enrolled in two other related programs that would assist their family.
12.
Yes I have when I forgot to put in an order at Peter Piper Pizza. I apologized sincerely, stayed calm and thought of the best way to resolve and make the customer feel at ease.
13.
Yes, I did my best to calm the customer down and do the best I can to solve there situation. I always follow the rules/guidelines but to make my customers leave happy.
14.
Yes, I stayed calm and waited for her to finished screaming and then I tried to explained the reason why I was not able to do what she wanted me to do.
15.
Yes. I kept a clear level head along with a strong state of mind. When working being professional is very important so I would treat the person with respect. Ask them what is ups them and attempt to explain how we can remedy this situation.
Question 12 of 25
Give an example of an important goal that you set in the past. Tell about your success in reaching it.
User-Submitted Answers
1.
Finish my RRR assignment before the deadline. By the end of the month I can successfully complete the whole assignment.
2.
I had a surgery and it was to lose a certain amount of pounds, which I did, and it felt so good to see I had accomplished my goal.
3.
Returning to school to finish a degree. I did attend a technical college for a year and then quit, mainly because I was not sure what I wanted to do. I took time off and became complacient. I eventually figured I was not happy and wanted more so I went back to college.
4.
I guess an important goal was to totally remodel my house. After 10 years it is finally done!!!
5.
I wanted to obtain my masters degree in theatre arts production. I put great effort into writing my personal statement for admittance into the program. Once accepted, I treated it as my number one priority and able to achieve two 4.0 grade point averages out of the four semesters I attended and I graduated in with my masters in two years.
6.
Step outside of comfort zone. Applied for jobs outside of professional skills.
7.
My goal was to return to school and seek my bachelors degree. I set a time limit and budget for myself. With support from my husband I changed my from full time to part time with my job and focused on school and completed in two in a half years.
8.
An importang goal for myself is becoming an elgibility woker. I have taken the test a few times and I am now in the interview process. I hope and I pray I get this position and then my new goal will be to start climbing the EW ladder.
9.
The goal I set was to Graduate from college. Through hard work and dedication I stuck through school and accomplished my goal.
10.
In 2005 I had left long beach state while I still had a class to finish. So last year I made it my goal to finish the class while working full time and driving back and forth from central california to long beach state. And in december when I recieved my diploma I was excited to have reached my goal successfully.
11.
Graduating from UC Merced. I was successful because I put my heart, mind, and dedication to my 5 year journey.
12.
To make a difference. Working with special need children has given me that opportunity over and over again.
13.
An important goal that I have set is to achieve a position where I am able to make a different.
14.
I came to hawaii with no idea where to work but being a waitress, but after much thoughts and knowing I wanted more in my life I opted to apply for the state job and learn so much and helping people made me feel so fulfilling.
15.
I set the goal of obtaining my masters degree as an adult student. Most of it I sailed through without a hitch. The associates went fast and I received awards and a 4.0 the bachelors went fine as well with a high gpa. Then I had some significant losses in my life. I took a break, and stepped back up. I sailed through my first year, earning a wellness counseling certificate. Took a year off to obtain my coaching certificate, and then back to it. I was almost finished, time to write my thesis, and the vwriters block arrived. I called in all of my resources to help in achieving my goal. I was on a mentoring pr. Ogram and had to change my mentor? I had slipped through the cracks because the school was making changes and my past mentor was also going through changes and was very unavailable for most of the time she was with me. I was essentially alone in this. Without the outstanding help of my new mentor and the support of my good friendse, I might still be stuck! Success was imminent but I worked hard for it.
Question 13 of 25
How do you prioritize when each task demands your attention?
User-Submitted Answers
1.
Set priority and time management. For example as per deadline first processing SAR7, RRR and then other listing tasks.
2.
It is important to prioritize. Urgent and time sensitive tasks should be completed first. After that, make note of what your schedule looks like, and utilize free time in a productive way. for example, one time at work I observed a resident assaulting another resident. Immediately after breaking them up, I had to complete incident reports and chart in their files about the assault, as this information is provided to the administrator and their respective counties. I had planned on doing my counselings at this time, but due to the situation, I needed to prioritize my work load.
3.
I like to prioritize my work. Those with the closest deadlines are given top priority, but I also like to work on many different projects to allow room for error.
4.
I believe the key here is to prioritize. Cut off dates obviously have a great influence on the priority of certain tasks while a client coming into the office with an emergency would have to take top priority.
5.
I prioritize my work by what needs to be finished first. I allot myself a specific amount of time to finish particular task. I use timelines and schedules to prioritize work and to better manage my time. For example, I had many sources to review for a literature review during work on my masters degree. I alotted myself one hour per article and three articles a day so that I made sure my research was completed on schedule.
6.
By staying calm which allows me to focus and be more productive.
7.
I believe when you have a lot of work to do it is best to have excellent time management skills. I handle all important work or deadline work as my first priority and work my way until I am finished.
8.
I priortize my tasks and get done what is most important, If I find I am haveing trouble priortizing, I will ask my supervisor for there input.
9.
I will place each job on priority scale and do all the high priority and time sensitive work first and go through each job that way.
10.
I have schedule list to do priority, emergency, deadline go first. In addition, preparation will help to solve the work. For example, in 2008 I worked two building at the same time. I have done emergency jobs on one building with some hours and do for another job with some. I moved forward and backward several time in a day to solve tasks and activities until I have done my jobs.
11.
Prioritizing, scheduling and planning a time line to meet all deadlines.
12.
By priortizing . I priortize from the simple to hard or what I can get done in few mintues and get that out of the way and then work on long projects with requires much more time.
13.
Prioritization. I should always start with urgent assignments, or assignments that would not take lots of time to be done, so I could get more people checked.
14.
Prioritize. What is due first, what is due second and so forth.
15.
Time-management is one of the key to completing tasks. Also, prioritizing my work & being organized is important. For example, as I mentioned earlier, as one of the main closers at Taco Bell, at the end of the shift, within half an hour the store has to be nice and tidy. Managing my time and maintaining cleanliness while serving customers which are number one is very stressful. Yet I manage to get my job done by take it easy and prioritizing my work in doing the most important task first.
Question 14 of 25
What is the most difficult part about your job?
User-Submitted Answers
1.
The most difficult part is making a mistake or dying someone a right that he was eligible for.
2.
How to evaluate exactly if the applicants meet the requirements or eligibility or not.
3.
Most difficult would most likely be to postpone or deny benefits due to lack of documentation or eligibility requirements.
4.
I would prioritze by urgency and need. I would have a calendar with reminders or sticky tabs and reminders to do things, I would Highlight and date remind myself, I would have folders with color coded tabs of urgency to complete.
5.
I assume it will be denying benefits to those it appears are in need but did not meet the requirements.
6.
I believe it would be not being able to approve someone for assistance that really needs it but they do not qualify. I know it will happen though.
7.
Seeing how hard peoples lives are and what they are going through and knowing that you may only be able to do so much, which in turn may not quite be enough.
8.
I think that the most difficult thing is the emotional attachment that you have with the horrible things that clients have had to live.
9.
It is how to evaluate the eligibility of the applicants exactly so that I do not make a wrong decision on who will or will not be qualified for Welfare benefits.
10.
Dealing with peoples problems and sometimes not being able to provide any answers or help even though we want to.
11.
Not being able to find person eligible for services.
12.
The most difficult part of being a Welfare Eligibility Worker would have to be telling a family they are not eligible for the aid the agency is providing.
13.
The most difficult part is not being able to assist everyone. The goals of my position is to help those that are eligible and it is hard coming across those that need the help but simply do not qualify.
14.
I think is the part that you have to say sometimes to people that you can not give anything because some reasons, that make them no eligibles.
15.
Not being able to help my clients immediately.
Question 15 of 25
What did you learn in your most recent role that will help you in this position?
User-Submitted Answers
1.
I've worked with all kinds people and issues I've had to put my self on the other side as to how I would like to be treated. I believe people want to feel there problem and story is important.
2.
Iam customer service oriented, in that field since I was in high school. Have taken courses of Interview and Counsel, I am confortable conducting interviews, I have some knowledge of the basic interviewing skills.
3.
Why do you want to work as an eligibility worker?
4.
I have been an Eligibility worker II for the past 9.5 years.
5.
I worked for a company that promised immediate cash for their unwanted vehicle. In most cases, customers looking for a quick payday were in dire need of money assistance. With a short, casual interview, I get to the root of their issue and resolve it the best I can. Usually that means to utilize extra services (towing and third party resources) all so that the customer can be in eased into knowing that they can receive their cash ASAP.
6.
I worked for a company that promised immediate cash for their unwanted vehicle. In most cases, customers looking for a quick payday were in dire need of money assistance. With a short, casual interview, I get to the root of their issue and resolve it the best I can. Usually that means to utilize extra services (towing and third party resources) all so that the customer can be in eased into knowing that they can receive their cash ASAP.
7.
Currently at my job I work in the soccial service office were I constant communocation with ews. I have learned how their E prog works. As you are looking for someone who has knowledge in this area I do. I know about the county programs and have a good relationship with the county employees,.
8.
In my last position, I was the assistant to a program director. In this position, I worked with everyone because I was the gateway to the director and so everything funneled through me first. I spoke with our CEO, outside organizations, and our parents if need be. I was expected to be given a problem and find the solution. This is what I feel makes my last job relatable to this one. I worked with people of various backgrounds with success in communication and giving good customer service in offering a solution to the problem.
9.
My last job is very similar to this one . I work at UW serving low and moderate income families find ressources available to them.
10.
As a family advocate I did case management with low income families enrolled in the program. I also collected and verified income and enrolled eligible children in the program. I have also referred families in need to agency that would provide them with the services they are in need of.
11.
I interview people appying for public assistance, gathering and analyzing the information to determine eligibility.
12.
I Interview, gather and analyze information to determine eligibility of clients.
13.
I work independently and with a team for the purpose of helping others in need. Lifes situations have brought them to us so we can help.
14.
I was a sales representative for Verizon wireless. I believe it will help because I have great customer service akils and excellent team work skills.
15.
I was previously an eligibility worker.
Question 16 of 25
Tell me about your education.
User-Submitted Answers
1.
Being that I have no education in the backgroungd of social work I do have experience work at the county of marin as a extra hire I was lucky to have laned a joib in 2006. It allowed me to experienced all the differnt departments from Calworks, Edd ( Employment Development Department) To the General Assistance Program To the TANF( Temporary Assistance for the needy Fasmilies) Welfare Department. I am also Familar with the County ISAWS Program.
2.
Why do you want to work as an eligibility worker?
3.
Though I haven't had any formal Social Work education; I have had many opportunities to participate in outreach programs that directly targeted our homeless & indigent population during my 6.5 years working in th GA unit.
4.
Originally I was a nursing major, but the main reason I chose that was because I wanted to make a difference in peoples lives. After learning about an HSST major I decided to switch and that is where I truly found my passion. I learned how to conduct an interview with a client and effective communication methods to use with said client such as mirroring and paraphrasing.
5.
I dont really have education in social work, but I believe my current education gave me enough to handle any situationinthis field including time mamagment skils, comouter skils, excelant written and verbal skils, being professional such us integrity and accountability in any field, keeping confidentiality in regards to recipents and the employees information and being very organized alos the keys to sucssed in this field.
6.
I have not received formal education in social work, but with prior work experience and extra curricular activities, I have learned to adapt to many situations especially with a diverse community. Volunteer work and social outreach has taught me to empathize with harsh situations and be passionate about finding a solution.
7.
I work in the welfare office were I have daily interaction with clients who come to office mad, irritated, or even happy. I have learned to deal with all type of clients. Its a rewarding feeling when you know that you did evereything in your hands to help out the client and that they are so thankful to see that you tried went above and beyond to do help them .
8.
I obtained a Bachelors of Science Degree in April of this past year and prior to that I worked for the State as a Welfare Eligibility Worker for 18 months and in that time frame, trained 3 others, I also worked as Child Care Eligibility Worker for 3 months, and more recently I worked as an Assistant for a non profit preschool program where I worked in the administration side of the program and experienced what it took to run a program.
9.
I don't have a degree in social work but I have one in business management that teaches me how to manage a business or non profit. I do however have around 10 years of experience working with organizations serving or working with the public.
10.
I have no prior social work education I am currently working as a developmentally disabled attendant where we need to work with a diverse group of clients and staff and work constantly under stress to get the job in a rightful and timely manner while following each client isp and human rights and state laws.
11.
I have and A.A. Degree in which I took various social science classes teaching the social economics of people in communities and their needs and how to understand people dealing with various social problems. Some classes include.
12.
I have just gone back to school, I am currently enrolled in a Health Care Administration program. I have four years of on the job training in social services.
13.
I communicate well with others and know communication is key to team work and getting work done efficiently.
14.
I have a degree in psychology, which I believe has prepared me well to manage those of all cultures, backgrounds, and economic levels and has also helped me develop a passion for working with others to receive the benefits they need.
15.
I always wanted to be a social worker because I wanted to make a difference in peoples life; therefore, when I first went to college, I originally was a social work major in which I took various social work classes such as, Human Behavior and Social Environment I that taught me why people behave the way they do and prepared me for situations that I may encounter on the job and in daily living.
Question 17 of 25
How do you avoid allowing your client's emotional response to influence your decision?
User-Submitted Answers
1.
Be professional to perform the job. No personal emotion to effect the decision making.
2.
I am here to determine there case, there is to be know emotion involved. There are rules and regulation which need to be followed and this is where I draw the line.
3.
I try to stay objectively but try to listen to them.
4.
Not much. I do believe that most people are honest, but there are few who will try to abuse the system.
5.
I think it is important to look at the facts first. Letting the client know you empathize with the fact that they are experiencing hardship does build client trust, but the bottom line is whether the client is eligible for services or not and my ultimate job is to determine this through interviewing and gathering information about the client through the prescribed means of documentation spelled out by the county rules. In making a decision, I would use facts rather than emotion.
6.
Ill be there to listen and understand where they are coming from but there ate policies and prceudres to follow.
7.
You can not wear your emotions on your sleeve. I am empathetic, but I have a job to do and I believe in company policies and standing by them.
8.
I realize everyone is there for a reason, and I will empathize with everyone.
9.
I think one needs to show concern and compassion for the individual and assure them you understand and will do what you can to help, yet to be professional, you can not show your emotions. The facts that are asked for will determine the decision.
10.
I believe in facts. If a person is not eligiable for any aid then I will calmly explain the rules or policies and as to why he or she is not eligiable .
11.
In reality, the Eligibility Decisions are usually made through a rubric of criteria, that often dissuades emotion as a mitigating factor. Certainly, any human response will involve emotions and one cannot distance themselves entirely from that; but decisions in case study should only be revealed in a commiserate response.
12.
My emotions cannot get involved with the facts. I will follow the guidelines given to me.
13.
I will be able to show the right amount of empathy be polite at all times, but know that at the end of the day there are regulations and follow them.
14.
No emotion, my decision making will at the end be based on policy and procedures.
15.
I will not let personal emotions affect my decision making and be professional to do the job.
Question 18 of 25
How do you handle situations that might cause you to miss or be late to work?
Question 19 of 25
How do you stay organized?
Question 20 of 25
How do you deal with situations when others are finding it hard to communicate effectively with you?
Question 21 of 25
What is the most rewarding part about your job?
User-Submitted Answers
1.
The most rewarding thing is knowing you are helping families in great need. There is nothing better than knowing you helped children gain access to critical medical care, life sustaining food, and money and/or resources to help a family thrive.
2.
For me, that is my good feeling of satisfaction when helping the others. Helping the others is my summit goal of life, not money or social status.
3.
I believe the most rewarding part is knowing you are helping people in need. Being and advocate for those who may not have one is a very rewarding feeling.
4.
I believe the most rewarding part about being a Eligibility worker would be servicing and providing whatever resources possible to help families inour community, with emergency cash help, food resources, WIC for mothers, temp housing, and job retraining, it would be a very rewarding job helping the community in which I reside in.
5.
Knowing that you have helped out someone or a family.
6.
Helping people and making a positive change in there lives. Any help provided is a step further toward success for that client.
7.
The most rewarding part would be that feeling that you get when you helped someone out and they are so happy and thankful.
8.
I would have to say the ability to help clients any way that I possibly can by utilizing my resources inside and outside the office.
9.
The ability to be able to help those families who are in need of services that they are entitled to.
10.
Helping clients obtain services that can be life changing. Some just need to get stable in their time of crisis. Or they need extra support in becoming stable.
11.
The most rewarding part is knowing I have helped families who are homeless or are in jeopardy of becoming homeless. I want to help people get back on their feet and live a successful life.
12.
The most rewarding part about being a eligibility worker is getting your clients approved. I have had a disability case where the client was denied four separate times. We were able to pick up his claim and get it approved within a year. It was one of the most rewarding feelings in the world. I love seeing my clients happy and being able to get them the benefits they need and are entitled to.
13.
I will be able to help those most in need.
14.
To know that youre helping someone in need and as a past recipient of foodstamps I can appreciate the system.
15.
Going home at night knowing that I helped some people during my shift.
Question 22 of 25
What kind of work environment do you thrive in?
User-Submitted Answers
1.
I love working in a workplace where there are good team spirit, mutual understanding among managers and employees and more room to grow by learning and practicing new and more productive methods.
2.
Customer serviced based environment which dictates analyzing information, reviewing data, and making sound judgment calls.
3.
I enjoy working under pressure in a fast paced environment. I work well with a team or independently and enjoy record keeping and data entry.
4.
A positive environment where I can be a team player and one where there is room to continual learn and grow.
5.
I do well working on my own and working with others. I believe that feedback, i. E. Encouragement, constructive criticism and correction are helpful.
6.
A comfortable flowing atmosphere that challenges you everyday!
7.
I thrive in a busy productive office where our main focus is on giving the client our best customer service and the satisfaction I feel when I accomplish that goal.
8.
One that is straight forward and offers opportunity for training.
9.
I like an environment that is supportive understanding where we can grow both personally and professionally.
10.
I thrive in a busy one. I like to keep myself busy. It is important for me to accomplish multiple tasks throughout the day to keep feeling motivated.
11.
I thrive in medium to high volume work environment. I like to stay busy through out my work day but like to converse with my co-workers as well. I like to have a nice balance between work and getting to know my co-workers. I also like having a supervisor to whom I can come to with questions and concerns. I like receiving constructive criticism so that I can better my work.
12.
I like working with people but not with a big crew.
13.
I love working in an office environment. Working independently.
14.
Have a good rapport with my supervisor amongst an open door policy.
15.
Busy with lots of challenges.
Question 23 of 25
Why are you leaving your current position?
User-Submitted Answers
1.
I am relocating to a new position as my husband and I had to leave our previous city.
2.
Because I have a long-run desire of working for an organization that help the poor, the disable and the least fortunate members of our society. That position is what I really love to do and this is why I leave my current job.
3.
I am seeking to further expand my experience and knowledge. I am certain I am ready for more responsibility and a broader understating of the SSA department. I believe my current position has given me all the necessary tools to expand my horizons and to seek bigger and greater opportunities.
4.
My current work is only seasonal and I need full time employment.
5.
It is a job that was not as fullfilling as I believe this job would be.
6.
Truth be told I took this position to provide for my family while I went to school for a eligibility worker. I like my job and the staff, however I believe I have a better purpose in life for me and the ones I will be helping.
7.
I currently have been laid off because of not enough hours available.
8.
My internship is ending and I am looking forward to starting my new career.
9.
I would like to work in the field of Social Services. I received my degree in Health and Human Services and am ready to put my skills and knowledge into practice.
10.
I am leaving my current position due to there is no growth opportunities. I have been with my company for almost two years and there has been no indications of any advancement opportunities.
11.
I am looking for a position where I can show my skills in customer service, detail oriented, and computer experience, that any of this is an opportunity where I am right now.
12.
I would like to advance my career in the county.
13.
I am not currently working.
14.
Kroger has given me a stable job through my matriculation of school but I would like to do something catered to a career path.
15.
Honestly, for better pay and benefits. I will still be helping people and that is my desire.
Question 24 of 25
Where do you see yourself in five years?
User-Submitted Answers
1.
A college grad, in line for the district attorney position.
2.
After I set up a firm background in my new position, I will manage my time to take more training courses in this career and improve my job skills more so that I can become a supervisor or manager in 3 or 5 years from now.
3.
I can see myself working for the company in an advanced position. I enjoy and thrive when I am learning new things. I will give my all to the current position I am being considered for but would love to eventually learn different positions in the company.
4.
I see myself working for the county in a position that utilizes my skills I have already obtained in the previous five years to the best of my ability to continue to help the citizens that reside withn El Dorado County!
5.
Possibly having enough saved up for a down payment on a house. Helping my grandparents take care of their needs.
6.
I see myself as a social worker, in my county of choice assisting and making a difference in peoples lives, as well as my own!
7.
I see myself very involved in my career as a Human Services technician and I see my self excelling and moved into some kind of supervisor or training position.
8.
In five years I see myself in a management role. This would allow me to demonstrate my aptitude for managing others and having more responsibility. I am a dedicated employee and hope to better both my career and my company via my commitment and enthusiasm.
9.
I see myself having received my bachelors degree in social services of some sort.
10.
I see myself working for Social Services assisting clients and their families. I hope to excel in my position and work my way up in the company.
11.
With a masters degree in a more advanced position helping those most in need.
12.
Having a well established job, hopefully in thins company in order to keep growing professionally. Maybe even getting to grad school to be more prepare for farther positions.
13.
I see my self working here for the county of San Bernardino.
14.
I would hope there would be opportunities within this company. I enjoy helping people and would like to continue to do so through increased opportunities.
15.
I see myself at the same job, but with more responsibility. In always learning new things to help me do my job better.
Question 25 of 25
What are the most important pieces of information you are looking for during a client interview?

About Welfare Eligibility Worker

August 18th, 2017

Interview and investigate applicants and recipients to determine eligibility for use of social programs and agency resources. Duties include recording and evaluating personal and financial data obtained from individuals; initiating procedures to grant, modify, deny, or terminate eligibility for various aid programs; authorizing grant amounts; and preparing reports.

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