Top 25

Welfare Eligibility Worker Interview Questions

1. Tell me about your passion for helping people.
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Interview and investigate applicants and recipients to determine eligibility for use of social programs and agency resources. Duties include recording and evaluating personal and financial data obtained from individuals; initiating procedures to grant, modify, deny, or terminate eligibility for various aid programs; authorizing grant amounts; and preparing reports.
Source: careerplanner.com/Job-Descriptions/Welfare-Eligibility-Workers-and-Interviewers.cfm

Welfare Eligibility Worker Interview Questions

2 of 25

Why are you the best candidate for us?

User Submitted Interview Answers

1.
I understand the need to be able to listen and differentiated the tales from the truth.
 
2.
I am the best candidate because I am a hard worker. I am constantly trying to better my work ethics. I help co-workers when they are behind or out sick/on vacation. I am responsible and reliable. I am always striving for excellence. I learn quickly and grasp policies and procedures quickly. I would be a great asset to the company because I am always working. I have had several days where I have worked through lunch to provide customers great service and have came in on the weekends to complete any work. I am always willing to help a co-worker with their work. I am always willing to learn and receive constructive criticism on how I am doing in my position.
 
3.
I have worked as an Eligibility Worker for two years and I have gained the experience and compassion to help others in that time.
 
4.
I believe I have the relevant experience to do well in this position. I am a team player who is always willing to help a coworker if they are in need. I am compassionate and have a passion for helping others.
 
5.
Besides my educational background in Business Administration, I have a strong desire of helping the needed people. I also have such qualifications as hardworking attitude, active listening skill, strong sense of responsibility, creativeness and emotional intelligence.
 
6.
I am passionate about helping people, providing excellent customer service. I would like to make this a career and move up in the company.
 
7.
I am attentive, I am detailed oriented, I am friendly and very patient, I have past experience working with differenct county programs and services and was able to follow their policies and procedures in a timely fashion at the time of operating my own family child care business, I can multi task, and I am a quick learner.
 
8.
I am a trained listener. I understand the importance in filtering the truth and gathering the facts in order to make the correct decisions. I am well organized and a fair team player.
 
9.
I am a hard worker. I work well alone and with others. I am a good listener and problem solver. I would really like this job.
 
10.
I am a fast learner with ambition. I have strong people skills and I will strive to be the best at all I do.
 

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Question
#3 of 25

Give me an example of a time when a company policy or action had a negative affect on people. What did you do to mitigate the negative consequences to people?

User Submitted Interview Answers

1.
When the customer was denied getting the benefits she applied for and I stepped in to assure the person that it was not the end of the world and maybe she would be able to come back in a week and start all over again, may her income may have changed since then.
 
2.
I have fortunatly not run into a situation like that.
 
3.
A new company policy stated that when kids tried to run away we should not intervene but let them go. I had no influence on company policy so had no way to mitigate the consequences.
 
4.
A client at visiting angels who could not stand or walk was recommended by my supervisor to use a hoyer lift to get from her bed to her wheelchair. She felt demeaned by the policy and was upset. I contacted the supervisor after discussing the issue with the client. They compromised by sending in another employee to help provide assistance so that the client didnt have to use the hoyer lift. She was satisfied with this decision and it was a win win for everyone.
 
5.
Recently the CCS program has had to lay off quite a few people for which I care about. I encouraged them by telling them when one door closes another opens. I do my best to boost of there confidence and let them know how much I believe in them.
 
6.
In 2008, the Company I worked before layoff many employees and they were very unhappy. I gathered them and made a list with their name, address, and phone numbers. I gave the list to our managers and asked they would call us back if there are jobs to do. Six months later, the Company called some of them back.
 
7.
When a customer has failed to make his payments in a timely fashion, they are placed on COD status until the account can be brought current, and this often denies the customer replacement of bottled water. Often, there are situations where elderly customers have been victim of identity theft, which requires extensive processing to correct. With the blessing of my supervisor, we have been able to work around certain protocols to help these customers with situations not of their doing, and bring them water.
 
8.
A company policy or action that may have hurt someone would have been the person was not able to be on the program by giving other services that other organizations have.
 
9.
Adult protective services policies are so vague and some people who has capacity but clearly cannot take care of themself end up more hurt. I improvised and had the management of the place client was living and his neighbor look out for him and help him, also put some cleaning and nurse services in to check on him and make sure he is taking his medication properly.
 
10.
At the USPS I had to put a hold on a great deal of first class mail because the customer did not pick up the mail timely. Months worth of mail. There were checks and first clas mail. The customer had to go through a timely procedure to obtain the mail. My hands were tied, other than to explain the process and to help the customer fill out the proper forms in a timely fashion.
 

Question
#4 of 25

What was your most difficult decision in the last six months? What made it difficult?

User Submitted Interview Answers

1.
Trying to decide which job I would take, because I was offered more tan one.
 
2.
How to get promotion. Not a lot of opening but a lot of competition.
 
3.
I quit a perminate part time job for a full time temporary job. It was difficult because I am still attending school, and the fact that the job was temporary. Yet, it has allowed me to gain new job skills and a greater network.
 
4.
My most difficult decision was to give up smoking! It was difficult because I have been smoking for so many years!
 
5.
Whether to accept a temporary position which wouldve conflicted with this position. I needed to weigh the benefits and the potential losses associated with not taking the position. It was difficult because I really want to work for the social services department and I didnt want to accept the job and then ave to turn down a job with the county.
 
6.
The decision to check out other careers. Number of years in my current title. and the change in career.
 
7.
To refer a student to a inclusive special education program. Knowing the parent would be irate and hostile, I had to seek services that was best for the child.
 
8.
The most difficult decission I have had to make recently was to start applying outside of the program I currently work in. It was difficult because I deeply believe in what the CCS program represents.
 
9.
I know looking for a job taking time and effort but I have to focus in school in order to complete my MBA program. After finishing the degree, I will look for a job later.
 
10.
Recently at my current work I had made the decision to charge fee for debit card transactions . It was difficult to see customers complain but I try my best to calm them down and explain to them we incur fees each time customer uses a debit card in order to control our cost, such fees are necessary.
 

Education Requirements

A Bachelor's degree is usually required for an entry level position.

Question
#5 of 25

As an eligibility worker you will make a lot of difficult decisions, how do you make them? How do you move on from those difficult decisions?

User Submitted Interview Answers

1.
Eligibility decisions are most often based on rules and standards. The rules are there to be followed and are not mine to change. Therefore I can move on knowing I have done the best I can within the framework of those rules.
 
2.
I make sure that I have all the facts available to me. I do not find it difficult to move on from difficult decisions, they must be made for certain reasons and I find that it is ok to do so.
 
3.
I would pay attention to the facts and the information pertaining to each client on a case by case basis based on the county rules for eligibility. I would put my best effort forth to do everything I could within the rules to help a client based on their eligibility. Whether I was able to get services for each client or not, I would know that I did everything I was able to to help them and realize that sometimes difficult decisions, such as denials were also a part of the job.
 
4.
The decisions are based on specifics and tables not personal opinions.
 
5.
Once I gather and verify all the information needed to complete the application, I make the decision from that and move on feeling good about the decision I made.
 
6.
I will make the best decisions by keeping the interested party as well as place of business interest #1 priority.
 
7.
I will make decisions based on the requirements with no favoritism. I move on from a difficult decision by leaving the decision at work.
 
8.
I will know that I am following the compliance rules and regulations of the position.
 
9.
As a store manager I have to my fair share of difficult decisions to make. But after gathering the facts and following the policies and explainning that to the customer as to why the decision was made.
 
10.
I follow the guide lines given. I am not making the choice so it really is not my decision, therefore I help who I can. Knowing that I will be be able to help others will help me move on.
 

Question
#6 of 25

Do you consider yourself a people person?

User Submitted Interview Answers

1.
I do consider myself a people person. I enjoy helping others in any way I can, and educating them regarding resources that are available to them.
 
2.
Absolutely. I love working and interacting with people. I especially enjoy helping people. It gives me a sense of accomplishment.
 
3.
Yes I am a people person who love helping other people using high emotional intelligence and active questioning and listening skills to verify who are really in need of help and assistance.
 
4.
I would consider my self a people person. I like meeting them at their level and I don not pass judgement.
 
5.
I do believe I am somewhat of a people person. I am a quiet person but a great listener.
 
6.
Absolutely. I rarely meet a stranger and I enjoy working with people and helping others.
 
7.
I have extensive experience and training in people interaction. I pride myself in having great people skills. All my relationships with people are healthy.
 
8.
I am very much a people person. I am very respectful, I have exceptional communication skills. I am bilingual so I can reach more of the community.
 
9.
I believe so, I like talking to people and helping them as much as I can.
 
10.
Yes I find it extremely enjoyable and rewarding to help people in need.
 

Question
#7 of 25

What made you decide to get into social work?

User Submitted Interview Answers

1.
I love working in the public eye and I am patient, considerate, understanding, helpful and a team player.
 
2.
I had occasion to need help. I was impressed with the demeanor of the person who helped us. I consider this position as entry level, and hope to offer more as I grow in the organization. It feels good to help people.
 
3.
I think this is an important job, acting as a liaison between individuals and public assistance. Not only are you providing help to individuals and families who need it, you are also helping to weed out individuals trying to take advantage of public assistance.
 
4.
I enjoy being able to help those who truely need the help. I also would like to try to help keep the abuse of the system to a minimum.
 
5.
I have always been in professions that have been about helping others. Eligibility appears to be the perfect fit for my abilities and talents.
 
6.
I wanted to help people on a larger scale. I see the need for people to be able to access services as being important, especially in this county. There are so many people and so many children in need of basic care and services and they deserve to have a better quality of life. I would like to help them access these services and a better standard of living as an eligibility worker.
 
7.
Being able to educate tohers in need about the many assistatnce programs out there that can enrich them to become.
 
8.
I want to gain more experience in the Human Services field and I enjoy working with diverse people.
 
9.
I want to be a scholar-practitioner to help people. I am very glad and enjoy when do something to people who will be happy too. If there is no help, they may be sad, distress, and no future. When I help them, they get better and they will help others later time in their lives.
 
10.
I am looking for a more stable career and thought this would be a great stepping stone to grow within the agency.
 

Question
#8 of 25

How do you maintain a positive attitude at work?

User Submitted Interview Answers

1.
I keep a positive attitude by telling myself I am a team player and knowing I am there to help people who can not help their self, it makes me feel good when I know someone left today and was able to go and have a meal tonight or somewhere to lay their head.
 
2.
I establish good relationships with fellow employees. Additionally, I do not take personal offense to remarks and actions that residents direct towards me. When things become hectic, I choose to remain calm, as my attitude, and response to situations is the one thing I can control.
 
3.
The fact that my work affects the lives of others keeps me positive. If my attitude becomes lackluster then my decisions could seriously impact the lives of the people I am trying to assist.
 
4.
I am generally a happy person. I like to look on the brighter sides of things and I do enjoy getting lost in my work.
 
5.
I keep a positive attitude reminding myself that I am being of service to others and that I am doing important work. If I become stressed I take a moment to breathe and then carry on with my work. Centering myself in this way ensures that I will continue to put forth my best effort even when under pressure.
 
6.
I think keeping a positive attitude is always a plus.
 
7.
I keep positive attitude by being positive and enjoying what I do.
 
8.
Enjoy with working makes me feel good and helping people makes them happy too. I treat my co-workers as a big family with sisters, brothers, cousins...I am a person to respect others and avoiding any troubles are my way of life.
 
9.
Do the best work I possibly can, ask questions if needed and feel accomplished when tasks are complete.
 
10.
Positive attitude comes from within whether I am at work or home. I live positive lifestyle by mediatating , reading or playing tennis. My belive is if your positive in personal life then that will show at work as well.
 

Welfare Eligibility Worker Pros

1. Helping people. When I decided this is the field that I wanted to be in, I knew why, because I wanted to help people and make a difference in their lives. It does not matter how much money you make or what job/career you get into, eventually everyone wants to do something meaningful with their lives. That is a pro of being a Eligibility Worker. Knowing you want to make that difference and getting too. May 30th, 2012

2. help making people lives easier ; knowing i have kept a child from going to school hungry , helping a mother keep her children warm and safe gives; making sure an sick or elderly personcan afford thier medicine gives you a great feeling of accomplishment. October 31st, 2012

3. I Interview, gather and analyze information to determine eligibility of clients. July 3rd, 2012

Question
#9 of 25

Describe a recent unpopular decision you made. What was the result?

User Submitted Interview Answers

1.
I have not had a recent unpopular decision to make but in my life I have had a time where I had to make a decision to stand up for a person who was being faulty accused of something he or she did not do. The result the person was found in the right.
 
2.
I cannot recall an unpopular decision made recently. Perhaps I was not aware of the response by others. If I was to have to give a decision regarding non eligibility to a client I would do so professionally. I would give explanations as to why the decision was made and any information that was available to rectify or resend the decision in the future.
 
3.
I recently made a decision to leave my current position.
 
4.
I cant think of anything resent, although, it's a good Idea to get all the details, before helping with a project.
 
5.
I can not recall anything recent, however, during my time as a mental health worker there was a occasion where my group of kids were refusing to follow directions. As a consequence I decided to cancel their sport session and hold a group discussion to address their behavior. The outcome was that they discovered that every action has a reaction.
 
6.
An unpopular decision I have made recently would be to not ask a co/worker before I grab some filing to work for them. end result was I had to redo the work I did. Next time I will ask if they need help and ask them to explain to me the way they would like it done.
 
7.
I had hired a wonderful employee and another position became available and that person suggested a relative. I interviewed the relative and did not want offer the position. My General Manager, asked me to hire that individual and within 90 we had to let him go.
 
8.
Not to eat my vegetables. And know my bones hurt sometimes.
 
9.
I cut my hair and donated it to locks of love. The result was that it helped someone self esteem when they were feeling very low due to cancer. It was the best decision for me.
 
10.
Applied a promotion job but failed the interview. The results was I got a Thank you letter.
 

Question
#10 of 25

Have you worked with diverse populations in the past?

User Submitted Interview Answers

1.
No, I am comfortable with assisting anyone that needs help.
 
2.
No, I don't have a problem with it.
 
3.
No, my part-time job I've had to deal with diversity.Whether it's co-workers, customers or clients, it's irrelevent--there is diverse people everywhere you go.
 
4.
No I have been born and raised in country with multiple culture.
 
5.
Absolutely not. I enjoy working with all people and even have a certificate stating that I have completed a lesson course for being an exemplary leader in diverse working environments.
 
6.
No, I am a diverse person myself. Dealing with diversity has never been a problem for me. You deal with diversity everywhere you go.
 
7.
Absolutely not. In my previous jobs I have had to work and deal with people from all walks in life, including internal customers.
 
8.
No, I welcome other opinions and ideas.
 
9.
No, by matriculating in the field of Social Work I understand that no two people are the same. I understand that people come from all types of backgrounds and all walks of life.
 
10.
No, by matriculating in the field of Social Work I understand that no two people are the same. I understand that people come from all types of backgrounds and all walks of life.
 

Top 10 Welfare Eligibility Worker
Interview Questions

Top Welfare Eligibility Worker interview questions, voted by our users as the 10 best interview questions for this career. Created on February 24th, 2016

Question
#11 of 25

How do you handle clients when they get upset?

User Submitted Interview Answers

1.
Stay calm while letting the client know that it is very important to show respect for one another. I can help remedy the problem but we must work on it respectfully and calmly.
 
2.
I have experienced many irate customers in the credit card industry. I let the customers vent, I reiterated their concerns to them to make sure I understood what they were upset about and assisted them.
 
3.
I would try to deescalate the situation and listen attentively while explaining the client I am ther to assist \
 
4.
I will try to come down the costumer first and then help.
 
5.
Yes, listen and try to help.
 
6.
Listen and try to help.
 
7.
Yes I have, daily...I very calmly ask them to please lower their voice and lets come to an agreeance where we can both communicate effectively.
 
8.
Yes. Working at TAPS I've had many experiences that have led to a person screaming at me. One time in particular, I had a patron who was very upset with our policy that did not allow students living on campus to purchase a permit. He had been told by someone on the phone that he could purchase a permit and soon realized he was given incorrect information. I let the customer vent out his frustration and clarified the reason why we couldn't actually sell him a parking permit to park on campus. The patron understood the reason and I gave him further information for seeking an acception through another department. The patron ended up thanking me and apologizing for his behavior.
 
9.
Yes I simply waited until they were done and I simply responded with I'm sorry I've upset you, but I wanted to just explain my side.
 
10.
I ask nicely can you please clam and let them no that i'm trying to help them. If that does work I would tell them let me get my sup.
 

Question
#12 of 25

Give an example of an important goal that you set in the past. Tell about your success in reaching it.

User Submitted Interview Answers

1.
An importang goal for myself is becoming an elgibility woker. I have taken the test a few times and I am now in the interview process. I hope and I pray I get this position and then my new goal will be to start climbing the EW ladder.
 
2.
Finish my RRR assignment before the deadline. By the end of the month I can successfully complete the whole assignment.
 
3.
I had a surgery and it was to lose a certain amount of pounds, which I did, and it felt so good to see I had accomplished my goal.
 
4.
Returning to school to finish a degree. I did attend a technical college for a year and then quit, mainly because I was not sure what I wanted to do. I took time off and became complacient. I eventually figured I was not happy and wanted more so I went back to college.
 
5.
I guess an important goal was to totally remodel my house. After 10 years it is finally done!!!
 
6.
I wanted to obtain my masters degree in theatre arts production. I put great effort into writing my personal statement for admittance into the program. Once accepted, I treated it as my number one priority and able to achieve two 4.0 grade point averages out of the four semesters I attended and I graduated in with my masters in two years.
 
7.
Step outside of comfort zone. Applied for jobs outside of professional skills.
 
8.
My goal was to return to school and seek my bachelors degree. I set a time limit and budget for myself. With support from my husband I changed my from full time to part time with my job and focused on school and completed in two in a half years.
 
9.
The goal I set was to Graduate from college. Through hard work and dedication I stuck through school and accomplished my goal.
 
10.
In 2005 I had left long beach state while I still had a class to finish. So last year I made it my goal to finish the class while working full time and driving back and forth from central california to long beach state. And in december when I recieved my diploma I was excited to have reached my goal successfully.
 

Question
#13 of 25

How do you prioritize when each task demands your attention?

User Submitted Interview Answers

1.
Set priority and time management. For example as per deadline first processing SAR7, RRR and then other listing tasks.
 
2.
It is important to prioritize. Urgent and time sensitive tasks should be completed first. After that, make note of what your schedule looks like, and utilize free time in a productive way. for example, one time at work I observed a resident assaulting another resident. Immediately after breaking them up, I had to complete incident reports and chart in their files about the assault, as this information is provided to the administrator and their respective counties. I had planned on doing my counselings at this time, but due to the situation, I needed to prioritize my work load.
 
3.
I will place each job on priority scale and do all the high priority and time sensitive work first and go through each job that way.
 
4.
I like to prioritize my work. Those with the closest deadlines are given top priority, but I also like to work on many different projects to allow room for error.
 
5.
I believe the key here is to prioritize. Cut off dates obviously have a great influence on the priority of certain tasks while a client coming into the office with an emergency would have to take top priority.
 
6.
I prioritize my work by what needs to be finished first. I allot myself a specific amount of time to finish particular task. I use timelines and schedules to prioritize work and to better manage my time. For example, I had many sources to review for a literature review during work on my masters degree. I alotted myself one hour per article and three articles a day so that I made sure my research was completed on schedule.
 
7.
By staying calm which allows me to focus and be more productive.
 
8.
I believe when you have a lot of work to do it is best to have excellent time management skills. I handle all important work or deadline work as my first priority and work my way until I am finished.
 
9.
I priortize my tasks and get done what is most important, If I find I am haveing trouble priortizing, I will ask my supervisor for there input.
 
10.
I have schedule list to do priority, emergency, deadline go first. In addition, preparation will help to solve the work. For example, in 2008 I worked two building at the same time. I have done emergency jobs on one building with some hours and do for another job with some. I moved forward and backward several time in a day to solve tasks and activities until I have done my jobs.
 

Question
#14 of 25

What is the most difficult part about your job?

User Submitted Interview Answers

1.
The most difficult part is not being able to assist everyone. The goals of my position is to help those that are eligible and it is hard coming across those that need the help but simply do not qualify.
 
2.
The most difficult part is making a mistake or dying someone a right that he was eligible for.
 
3.
How to evaluate exactly if the applicants meet the requirements or eligibility or not.
 
4.
Most difficult would most likely be to postpone or deny benefits due to lack of documentation or eligibility requirements.
 
5.
I would prioritze by urgency and need. I would have a calendar with reminders or sticky tabs and reminders to do things, I would Highlight and date remind myself, I would have folders with color coded tabs of urgency to complete.
 
6.
I assume it will be denying benefits to those it appears are in need but did not meet the requirements.
 
7.
I believe it would be not being able to approve someone for assistance that really needs it but they do not qualify. I know it will happen though.
 
8.
Seeing how hard peoples lives are and what they are going through and knowing that you may only be able to do so much, which in turn may not quite be enough.
 
9.
I think that the most difficult thing is the emotional attachment that you have with the horrible things that clients have had to live.
 
10.
It is how to evaluate the eligibility of the applicants exactly so that I do not make a wrong decision on who will or will not be qualified for Welfare benefits.
 

Question
#15 of 25

What did you learn in your most recent role that will help you in this position?

User Submitted Interview Answers

1.
I work with elderly people with different needs. Some impatient, with dementia and confused. They need guidance and help and it takes patience to gain their trust to make them do what is needed.
 
2.
For the past eight months I have worked as a Volunteer with the MS Network for Cancer Control and Prevention and the Fannie Lou Hamer Cancer Foundation. While volunteering with these two organizations, I have gained interviewing skills along with doing client assessments. Also I have come in contact with a diversified population. I have had to juggle more than one responsibility at a given time. All of the experience that I have gained through working with the Foundation has provided me with a foundation to be able to perform the duties of this job.
 
3.
I was a 411 operator, which means I dealt with many different customers on a daily basis and there I learned communication skills and assessing the needs of the callers.
 
4.
Well I am currently working as a Family Advocate at the LINK where I help students and their families in various ways.
 
5.
I worked as administrator or customer services to answer phones, deal with clients an resolve many issues.
 
6.
I am currently working as an office assistance for the benefits program speialist (eligibility workers). I have contact with the worker customers and is familiar with the concept of determiing eligibility for the benefits programs.
 
7.
I worked with the elderly population and love my job because it give me the chance to help make others feel better.
 
8.
Customer service and dealing with different nationalities and diversities.
 
9.
Describe your experience interpreting and explaining regulations and procedures?
 
10.
Currently at ma job I work in the soccial service office were I constant communocation with ews. I have learned how their E prog works. As you are looking for someone who has knowledge in this area I do. I know about the county programs and have a good relationship with the county employees,.
 

Question
#16 of 25

Tell me about your education.

User Submitted Interview Answers

1.
My sociology coursework has prepared me to be able manage those of all cultures, background and economic levels and helped me develop a passion for working with others to received resources they need.
 
2.
I just started with my social work degree. I have learned different laws and rules when it comes to family and how to handle different family situations.
 
3.
I graduated form CSUMB with a B.A in health and human services.
 
4.
I have not received formal education in social work, but with prior work experience and extra curricular activities, I have learned to adapt to many situations especially with a diverse community. Volunteer work and social outreach has taught me to empathize with harsh situations and be passionate about finding a solution.
 
5.
Eligibility worker.
 
6.
I have a degree in sociology. Before I even earn the degree I was working for non profit organizations and was able to get enough experience in interviewing clients, selecting and support provision.
 
7.
I do not have formal education in social work. However, my previous work experience and continuing education has helped in situations when dealing with the public.
 
8.
I am currently pursuing a Master's of Social.I have had two internships in the field of social work. I have a total of nine hours left before I obtain my degree.
 
9.
I work with at risk youth help theem find jobs keep them out of troblems.
 
10.
I graduted last year with a Bachelors degree in social sciences with an emphasis in social service. About two years ago I was an intern at TFS as a housing specialist where I worked mostly with elderly people who were homeless and were been sheltered there because of an illness and this organization helped the while they were healing. I was able to help my clients with housing although I must say it was a challenge since they had very limited income. But at the end of accomplishing that challenge I felt very rewarded.
 

Question
#17 of 25

How do you avoid allowing your client's emotional response to influence your decision?

User Submitted Interview Answers

1.
Be professional to perform the job. No personal emotion to effect the decision making.
 
2.
I think it is important to look at the facts first. Letting the client know you empathize with the fact that they are experiencing hardship does build client trust, but the bottom line is whether the client is eligible for services or not and my ultimate job is to determine this through interviewing and gathering information about the client through the prescribed means of documentation spelled out by the county rules. In making a decision, I would use facts rather than emotion.
 
3.
I am here to determine there case, there is to be know emotion involved. There are rules and regulation which need to be followed and this is where I draw the line.
 
4.
I try to stay objectively but try to listen to them.
 
5.
Not much. I do believe that most people are honest, but there are few who will try to abuse the system.
 
6.
Ill be there to listen and understand where they are coming from but there ate policies and prceudres to follow.
 
7.
You can not wear your emotions on your sleeve. I am empathetic, but I have a job to do and I believe in company policies and standing by them.
 
8.
I realize everyone is there for a reason, and I will empathize with everyone.
 
9.
I think one needs to show concern and compassion for the individual and assure them you understand and will do what you can to help, yet to be professional, you can not show your emotions. The facts that are asked for will determine the decision.
 
10.
I believe in facts. If a person is not eligiable for any aid then I will calmly explain the rules or policies and as to why he or she is not eligiable .
 

Question
#18 of 25

What are the most important pieces of information you are looking for during a client interview?

Question
#19 of 25

Where do you see yourself in five years?

User Submitted Interview Answers

1.
I can see myself working for the company in an advanced position. I enjoy and thrive when I am learning new things. I will give my all to the current position I am being considered for but would love to eventually learn different positions in the company.
 
2.
A college grad, in line for the district attorney position.
 
3.
After I set up a firm background in my new position, I will manage my time to take more training courses in this career and improve my job skills more so that I can become a supervisor or manager in 3 or 5 years from now.
 
4.
I see myself working for the county in a position that utilizes my skills I have already obtained in the previous five years to the best of my ability to continue to help the citizens that reside withn El Dorado County!
 
5.
Possibly having enough saved up for a down payment on a house. Helping my grandparents take care of their needs.
 
6.
I see myself as a social worker, in my county of choice assisting and making a difference in peoples lives, as well as my own!
 
7.
I see myself very involved in my career as a Human Services technician and I see my self excelling and moved into some kind of supervisor or training position.
 
8.
In five years I see myself in a management role. This would allow me to demonstrate my aptitude for managing others and having more responsibility. I am a dedicated employee and hope to better both my career and my company via my commitment and enthusiasm.
 
9.
I see myself having received my bachelors degree in social services of some sort.
 
10.
I see myself working for Social Services assisting clients and their families. I hope to excel in my position and work my way up in the company.
 

Question
#20 of 25

Why are you leaving your current position?

User Submitted Interview Answers

1.
I am looking for a position where I can show my skills in customer service, detail oriented, and computer experience, that any of this is an opportunity where I am right now.
 
2.
I am relocating to a new position as my husband and I had to leave our previous city.
 
3.
Because I have a long-run desire of working for an organization that help the poor, the disable and the least fortunate members of our society. That position is what I really love to do and this is why I leave my current job.
 
4.
I am seeking to further expand my experience and knowledge. I am certain I am ready for more responsibility and a broader understating of the SSA department. I believe my current position has given me all the necessary tools to expand my horizons and to seek bigger and greater opportunities.
 
5.
My current work is only seasonal and I need full time employment.
 
6.
It is a job that was not as fullfilling as I believe this job would be.
 
7.
Truth be told I took this position to provide for my family while I went to school for a eligibility worker. I like my job and the staff, however I believe I have a better purpose in life for me and the ones I will be helping.
 
8.
I currently have been laid off because of not enough hours available.
 
9.
My internship is ending and I am looking forward to starting my new career.
 
10.
I would like to work in the field of Social Services. I received my degree in Health and Human Services and am ready to put my skills and knowledge into practice.
 

Question
#21 of 25

What kind of work environment do you thrive in?

User Submitted Interview Answers

1.
I love working in a workplace where there are good team spirit, mutual understanding among managers and employees and more room to grow by learning and practicing new and more productive methods.
 
2.
Customer serviced based environment which dictates analyzing information, reviewing data, and making sound judgment calls.
 
3.
I enjoy working under pressure in a fast paced environment. I work well with a team or independently and enjoy record keeping and data entry.
 
4.
A positive environment where I can be a team player and one where there is room to continual learn and grow.
 
5.
I do well working on my own and working with others. I believe that feedback, i. E. Encouragement, constructive criticism and correction are helpful.
 
6.
A comfortable flowing atmosphere that challenges you everyday!
 
7.
I thrive in a busy productive office where our main focus is on giving the client our best customer service and the satisfaction I feel when I accomplish that goal.
 
8.
One that is straight forward and offers opportunity for training.
 
9.
I like an environment that is supportive understanding where we can grow both personally and professionally.
 
10.
I thrive in a busy one. I like to keep myself busy. It is important for me to accomplish multiple tasks throughout the day to keep feeling motivated.
 

Question
#22 of 25

What is the most rewarding part about your job?

User Submitted Interview Answers

1.
I believe the most rewarding part about being a Eligibility worker would be servicing and providing whatever resources possible to help families inour community, with emergency cash help, food resources, WIC for mothers, temp housing, and job retraining, it would be a very rewarding job helping the community in which I reside in.
 
2.
The most rewarding thing is knowing you are helping families in great need. There is nothing better than knowing you helped children gain access to critical medical care, life sustaining food, and money and/or resources to help a family thrive.
 
3.
For me, that is my good feeling of satisfaction when helping the others. Helping the others is my summit goal of life, not money or social status.
 
4.
I believe the most rewarding part is knowing you are helping people in need. Being and advocate for those who may not have one is a very rewarding feeling.
 
5.
Knowing that you have helped out someone or a family.
 
6.
Helping people and making a positive change in there lives. Any help provided is a step further toward success for that client.
 
7.
The most rewarding part would be that feeling that you get when you helped someone out and they are so happy and thankful.
 
8.
I would have to say the ability to help clients any way that I possibly can by utilizing my resources inside and outside the office.
 
9.
The ability to be able to help those families who are in need of services that they are entitled to.
 
10.
Helping clients obtain services that can be life changing. Some just need to get stable in their time of crisis. Or they need extra support in becoming stable.
 

Question
#23 of 25

How do you handle situations that might cause you to miss or be late to work?

Question
#24 of 25

How do you stay organized?

Question
#25 of 25

How do you deal with situations when others are finding it hard to communicate effectively with you?
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