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Top 25 Welfare Eligibility Worker Interview Questions
Question 1 of 25
What was your most difficult decision in the last six months? What made it difficult?
Welfare eligibility workers need to be decisive in order to serve the population they work with and meet the expectations of their job. What kinds of decisions are difficult for you? For some people, making a decision that will affect someone else's life is extremely difficult. Knowing how to use your best judgement is absolutely essential when making difficult decisions. Give an example that you can relate to the position. It doesn't necessarily have to be from work. However, you might want to consider some of the difficult situations you may encounter with clients before giving this example. You may have to deny someone welfare because they don't meet the criteria, knowing that this will negatively affect their livelihood. Show that you are experienced in making tough choices and that you can access your better judgement.
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List of Welfare Eligibility Worker Interview Questions
  1. What was your most difficult decision in the last six months? What made it difficult?
  2. Tell me about your passion for helping people.
  3. Why are you the best candidate for us?
  4. As an eligibility worker you will make a lot of difficult decisions, how do you make them? How do you move on from those difficult decisions?
  5. Give me an example of a time when a company policy or action had a negative affect on people. What did you do to mitigate the negative consequences to people?
  6. Do you consider yourself a people person?
  7. What made you decide to get into social work?
  8. Describe a recent unpopular decision you made. What was the result?
  9. How do you maintain a positive attitude at work?
  10. Have you worked with diverse populations in the past?
  11. How do you handle clients when they get upset?
  12. Give an example of an important goal that you set in the past. Tell about your success in reaching it.
  13. How do you prioritize when each task demands your attention?
  14. What is the most difficult part about your job?
  15. What did you learn in your most recent role that will help you in this position?
  16. Tell me about your education.
  17. How do you avoid allowing your client's emotional response to influence your decision?
  18. How do you handle situations that might cause you to miss or be late to work?
  19. How do you stay organized?
  20. How do you deal with situations when others are finding it hard to communicate effectively with you?
  21. What is the most rewarding part about your job?
  22. What kind of work environment do you thrive in?
  23. Why are you leaving your current position?
  24. Where do you see yourself in five years?
  25. What are the most important pieces of information you are looking for during a client interview?
Author:
Contributing Author
Elisabeth Walter
HR Consultant
Welfare Eligibility Worker Information
August 18th, 2017

Interview and investigate applicants and recipients to determine eligibility for use of social programs and agency resources. Duties include recording and evaluating personal and financial data obtained from individuals; initiating procedures to grant, modify, deny, or terminate eligibility for various aid programs; authorizing grant amounts; and preparing reports.
careerplanner.com/Job-Descriptions/Welfare-Eligibility-Workers-and-Interviewers.cfm
Welfare Eligibility Worker User Submitted Interview Answers
Question 1 of 25
What was your most difficult decision in the last six months? What made it difficult?
Welfare eligibility workers need to be decisive in order to serve the population they work with and meet the expectations of their job. What kinds of decisions are difficult for you? For some people, making a decision that will affect someone else's life is extremely difficult. Knowing how to use your best judgement is absolutely essential when making difficult decisions. Give an example that you can relate to the position. It doesn't necessarily have to be from work. However, you might want to consider some of the difficult situations you may encounter with clients before giving this example. You may have to deny someone welfare because they don't meet the criteria, knowing that this will negatively affect their livelihood. Show that you are experienced in making tough choices and that you can access your better judgement.
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User Submitted Interview Answers
1.
To have tpo discuss with a parent the possibilities that theirchild had autism.
2.
To refer a student to a inclusive special education program. Knowing the parent would be irate and hostile, I had to seek services that was best for the child.
3.
The decision to make the move to actually apply for a position having been with the same company for 7 yrs.
4.
I was offered to work with another company along with the current one I already have and I declined to take on more work because I did Not want to sabotage my productivity with my current company.
5.
Applying for this job because I was getting comfortable with my job at adult protective services.
Question 2 of 25
Tell me about your passion for helping people.
Have you always loved helping people? Would you say this is the most rewarding part about your job? Share what gets you excited about helping people. What do you get out of it? What are some ways that you have helped people in the past that were exceptionally satisfying?
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User Submitted Interview Answers
1.
I began loving to help people while working as a licensed insurance agent. I loved being there to help with their prescription coverage because it's something so important some peoples lives depend on them and I love being able to make it easier for them to have access to coverage and benefit information.
2.
I have been in hard situations my self and I like to help other to avoid that and get the right aid when they need it.
3.
I have been on both ends of the financial scale. I understand that just because these people are here and need help does not make them less than nor would I ever make someone feel that way. I am very passionate about helping people I believe with the right resources people can be amazingly resilient and that makes my heart full seeing how just a little help will bring such relief to struggling frightened people.
4.
My passion for helping people stems from my education at CSU, Chico where I graduated with a Bachelor's Degree in Health Science with an emphasis in Health Educaiton, and a Minor in Biology. During my time there, I did a lot of volunteer work with the community. I also did an internship with the Center for Healthy Communities where I assisted community members in leading healthier lives. For example...
5.
I love to help and assist people who are in need of help when no one can be there for them.
Question 3 of 25
Why are you the best candidate for us?
This question is often asked at the end of an interview. It gives you a chance to share a few final reasons why you are the best person for the job. Share a few authentic qualities. Talk about how you have helped clients in the past and how you will do so in the future. Be sure to stay within the job description, keeping in mind those exact qualities that you know the interviewer is looking for, such as being detailed and staying calm in emergency situations. Do a little research to learn about the work environment and culture. This is a chance for you to sell yourself, so make the most of it and be prepared.
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User Submitted Interview Answers
1.
I strive to do my best in everything that I do. I am a very har worker and dependent.
2.
I am a fast learner with ambition. I have strong people skills and I will strive to be the best at all I do.
3.
I believe I am the best cAndidate because I have a passion for helping people, it's not easy to ask for help especially when there is a language barrier but I feel I am very approachable and hardworking I work well as a team.
4.
I have the experience and education that this positions requires.
5.
I am the best candidate because of my ability to be a team player with a positive and empathetic energy.
Question 4 of 25
As an eligibility worker you will make a lot of difficult decisions, how do you make them? How do you move on from those difficult decisions?
"I make sure I have enough information to make the best decision I can with what I have. If I am on the fence, I often request more documents or ask more questions of my clients. I strive to be fair and consistent with each person I meet with."
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User Submitted Interview Answers
1.
I would need to follow the county requirements and adhere to their policy even though it may be difficult.
2.
Make the best decision possible, carefully going by the rules and regulations. Say a prayer and go on to the next.
3.
I have to understand that I am helping people but I can not help them unless they are willing to help me and themselves. I have to follow guidelines. I would be able to move on knowing that I can not always help all of the clients but the next one still needs my help.
4.
I make sure that I have all he facts available to me. I do not find it difficult to move on from difficult decisions because they must be made for certain reasons and I find that is is ok to do so.
5.
Once I gather and verify all the information needed to complete the application, I make the decision from that and move on feeling good about the decision I made.
Question 5 of 25
Give me an example of a time when a company policy or action had a negative affect on people. What did you do to mitigate the negative consequences to people?
User Submitted Interview Answers
1.
Thankfully I have not ran into that issue, but if there was an instance when that did happen my action would be to show empathy for the person and advise them of the policy and options they have if any to resolve their problem.
2.
When an employee is late to work but didnt want to be docked I sugessted that employee have an oportunity to make up the time on their lunch hour and the situation was fixed.
3.
Macpherson admission policy can't enroll.
4.
Adult protective services policies are so vague and some people who has capacity but clearly cannot take care of themself end up more hurt. I improvised and had the management of the place client was living and his neighbor look out for him and help him, also put some cleaning and nurse services in to check on him and make sure he is taking his medication properly.
5.
I've neer been in the situtaion where I have had to deal ith something like that. I'm sure if I ever will be, that I will handle it in a professional manner and in a way that has a positive outcome for everyone.
Question 6 of 25
Do you consider yourself a people person?
User Submitted Interview Answers
1.
I do believe I am somewhat of a people person. I am a quiet person but a great listener.
2.
I would consider myself a people person, I like meeting them at their level and I do not pass judgment. I like talking and answering questions and meet people in all walks of life we collect so much of everything by looking, listing learning about people is different then all the other things in life.
3.
Absolutely! All of my jobs have consisted of me working with people and I absolutely love it!
4.
Absolutely. I can work with all types of people.
5.
Definitely a people person. I have a knack for repoir with others.
Question 7 of 25
What made you decide to get into social work?
User Submitted Interview Answers
1.
Because I like to be involved in rehabilitating the lives of others.
2.
I like to help people and I love a career where I am kept busy.
3.
I love working in the public eye and I am patient, considerate, understanding, helpful and a team player.
4.
I wanted to learn more and I enjoy learning, since I have been working to help children and elderly, I would like to learn the other parts of this job.
5.
I like working and helping people. I like to make sure they get treated with respect and most of all educate them about the programs being offered and how they can take advantage of them.
Question 8 of 25
Describe a recent unpopular decision you made. What was the result?
User Submitted Interview Answers
1.
Applied a promotion job but failed the interview. The result was I got a Thank You Letter.
2.
I was asked by a Temporary Assigned supervisor to research a policy and policy and I told him that should be his job not mine but I still ended up giving it to him.
3.
I left my job without giving my two week notice and I realized I had made a horrible decision that I will not do again.
4.
Have not made any recent changes. I am pretty bucked down and focused on the path ahead of me and what is at hand now.
5.
All of our decision are already pre set, however there are some instances where we have to tell the student or candidate that they are not allowed to test based on the information that was given. This can be daunting for them as many may have traveled a couple hours to take their exam. By law, we cannot undertake the tests unless the proper documentation is necessary, so telling them no is often times hard and can be very frustrating all around.
Question 9 of 25
How do you maintain a positive attitude at work?
User Submitted Interview Answers
1.
I keep a positive attitude by telling myself I am a team player and knowing I am there to help people who can not help their self. I establish good relationships with follow employees.
2.
By understanding the polices and following the procedures I will be confidant in my decisions and being satisfie with helping those who need help.
3.
I enjoy working with the community and children and adults and I enjoy helping people which makes me very happy. I do not bring any bad attitude through the door.
4.
Listen to their concern and needs; but, also put myself on the other side of the table and treat them as I would like to be treated.
5.
Negative attitude is not going to help me or the customer. Keep a positive attitude is very important in customer service jobs. Many times the positive attitude can turn a bad situation to a win win situation.
Question 10 of 25
Have you worked with diverse populations in the past?
User Submitted Interview Answers
1.
I love diversity and see diversity as learning experiences.
2.
No, I am comfortable with assisting anyone that needs help.
3.
No, not at all, my job is to please the please the customer and if they are not happy I need to find a way to meet their needs.
4.
No I deal with people with different cultures and different languages.
5.
No I look forward with working with a diverse population.
Question 11 of 25
How do you handle clients when they get upset?
User Submitted Interview Answers
1.
I have had customers become upset to the point of yelling. I just heard them out and analyzed the situation. I tried to put myself in their shoes.
2.
Yes, I stayed calm and actvily listened and took notes. Once person was done I went over notes with them and then advised them of the next steps that will be token to slove the issue per company policie.
3.
Yes. I kept calm and assured the person that I wanted to help with their problem.
4.
I have had a customer screaming at me and my first instinct is to try and deescalate the person, once I have done that then I will assure them than I will do all I can to resolve the issue and make sure she is satisfied once we are done.
5.
Stay calm while letting the client know that is is very important to show respect for one another. I can help remedy the problem but we must work on it respectfully and calmly.
Question 12 of 25
Give an example of an important goal that you set in the past. Tell about your success in reaching it.
User Submitted Interview Answers
1.
My goal was to have 2 childeren so I can further focus in my carrer.
2.
My goal was to return to school and seek my bachelors degree. I set a time limit and budget for myself. With support from my husband I changed my from full time to part time with my job and focused on school and completed in two in a half years.
3.
I came to hawaii with no idea where to work but being a waitress, but after much thoughts and knowing I wanted more in my life I opted to apply for the state job and learn so much and helping people made me feel so fulfilling.
4.
I set the goal of obtaining my masters degree as an adult student. Most of it I sailed through without a hitch. The associates went fast and I received awards and a 4.0 the bachelors went fine as well with a high gpa. Then I had some significant losses in my life. I took a break, and stepped back up. I sailed through my first year, earning a wellness counseling certificate. Took a year off to obtain my coaching certificate, and then back to it. I was almost finished, time to write my thesis, and the vwriters block arrived. I called in all of my resources to help in achieving my goal. I was on a mentoring pr. Ogram and had to change my mentor? I had slipped through the cracks because the school was making changes and my past mentor was also going through changes and was very unavailable for most of the time she was with me. I was essentially alone in this. Without the outstanding help of my new mentor and the support of my good friendse, I might still be stuck! Success was imminent but I worked hard for it.
5.
When I started my position with Atlas Payment Processing I was a telemarketer. I learned as much as I could about the company. I new that I did not want to stay a telemarketer for very long. I quickly mastered my position and began asking to help in other areas. I would always volunteer for the extra assignments. After a couple of months I became the floor manager. I came up with different training strategies and began being a part of the hiring process and now I am the Operations Manager. When I showed up on the first day I new I wanted to lead. Withing 4 years I went from Telemarketer to Operations Manager.
Question 13 of 25
How do you prioritize when each task demands your attention?
User Submitted Interview Answers
1.
Set priority and time management. For example, as per deadline first processing SAR&, RRR, and then other listing tasks. It is important to prioritize. Urgent and time sensitive tasks should be completed first. After that, make note of what your schedule looks like, and utilize free time in a productive way. For example, one time at work I observed a resident assaulting another resident. Immediately after breaking them up, I had to complete incident reports and chart in their files about the assault, as this information is provided to the administrator and their respective counties. I had planned on doing my counselings at this time, but due to the situation, I needed to prioritize my work load.
2.
I believe when you have a lot of work to do it is best to have excellent time management skills. I handle all important work or deadline work as my first priority and work my way until I am finished.
3.
I usually do my job as soon as I am assigned and I usually even stay after hours to finish my job instead of dropping it for the next day. For example, if I have to input some data into the computer screens for one client, I do finish that before leaving.
4.
Organization is very important and I will complete my job according to due date or priority.
5.
Manage my time and Prioritize and get anything with a deadline finished first. An example in my current job would be post all the claims and balance the ledgers in order to give my coworkers plenty of time to complete the Quarterly Expense Claim.
Question 14 of 25
What is the most difficult part about your job?
User Submitted Interview Answers
1.
The most difficult part is the case load.
2.
Not being able to qualify all the people that I would like to help.
3.
I think not being able to offer economic assistance.
4.
Seeing how hard peoples lives are and what they are going through and knowing that you may only be able to do so much, which in turn may not quite be enough.
5.
Not being able to find person eligible for services.
Question 15 of 25
What did you learn in your most recent role that will help you in this position?
User Submitted Interview Answers
1.
I had to deal with irate customers on a daily basis and resolving the issues in a calm and polite manner.
2.
My last job was also dealing with a high volume of customers and a list of deadlines.
3.
Interview and investigate applicants and recipients to determine eligibility for use of social programs and agency resources. Duties include recording and evaluating personal and financial data obtained from individuals; initiating procedures to grant, modify, deny, or terminate eligibility for various aid programs; authorizing grant amounts; and preparing reports.
4.
In my former career I was a teacher and effective communication was essential. I had to learn and implement policies and procedures. On a daily basis I had to communicate with a diverse population of parents, administration and students.
5.
I interviewed clients to determine eligibility for SNAP, TANF, and medicaid.
Question 16 of 25
Tell me about your education.
User Submitted Interview Answers
1.
No Social work education but I have dealt with people face to face daily in one of my jobs.
2.
Communication, psychology.
3.
I have worked in the clerical area at human services so I deal with all sorts of clients and know how to handle different situations. Also, my sociology course work has prepared me to be able to manage those of all cultures, backgrounds and economic levels and helped me develop a passion for working with others to receive resources they need.
4.
I do not have a degree in the social work, but I do have hand on experience and 15 years working in the social work field. I have worked as a liaison with D.P.S.S and the Group Home.
5.
My work experience in human resources dealing with many different people has educated me immensely.
Question 17 of 25
How do you avoid allowing your client's emotional response to influence your decision?
User Submitted Interview Answers
1.
None, regardless of how I feel, my job is to apply the rules and regulations that governs each program and determinate eligibility based solely on that.
2.
I would have to give a standardized set of emotions to all clients. I have to follow the law and I can not go against rules and laws to benefit a client. If I allow any clients story to affect me more then the other it would be unhealthy.
3.
Emotions can be played on. Have to listen carefully and make the correct decision.
4.
Be professional to perform the job. No personal emotion to effect the decision making.
5.
I try to stay objectively but try to listen to them.
Question 18 of 25
How do you handle situations that might cause you to miss or be late to work?
Question 19 of 25
How do you stay organized?
Question 20 of 25
How do you deal with situations when others are finding it hard to communicate effectively with you?
Question 21 of 25
What is the most rewarding part about your job?
User Submitted Interview Answers
1.
Helping others, guide them to the right path to better them selfs.
2.
Being able to help those in need.
3.
Helping people and making a positive change in there lives. Any help provided is a step further toward success for that client.
4.
Being a part of the solution. Helping people get on their feet.
5.
The most rewarding part about being a eligibility worker is getting your clients approved. I have had a disability case where the client was denied four separate times. We were able to pick up his claim and get it approved within a year. It was one of the most rewarding feelings in the world. I love seeing my clients happy and being able to get them the benefits they need and are entitled to.
Question 22 of 25
What kind of work environment do you thrive in?
User Submitted Interview Answers
1.
I love working in an office environment. Working independently.
2.
A busy one. One in which every day is different and I feel like I am making a difference. I am very social. I enjoy hearing about other people's lives.
3.
I like working with people but not with a big crew.
4.
Busy with lots of challenges.
5.
I thrive in a fast paced high stress positions. Challenges are my specialty.
Question 23 of 25
Why are you leaving your current position?
User Submitted Interview Answers
1.
I am currently not working but going to school.
2.
I want to be able to apply all my experience and keep growing as a county worker.
3.
Truth be told I took this position to provide for my family while I went to school for a eligibility worker. I like my job and the staff, however I believe I have a better purpose in life for me and the ones I will be helping.
4.
My company had to close their doors. I have always wanted to work with the County.
5.
I am leaving my current position due to there is no growth opportunities. I have been with my company for almost two years and there has been no indications of any advancement opportunities.
Question 24 of 25
Where do you see yourself in five years?
User Submitted Interview Answers
1.
Moved up to another position.
2.
Working, advancing in my job.
3.
I see my self working for the county in a program that best utilize my experience and knowledge.
4.
I see myself as a social worker, in my county of choice assisting and making a difference in peoples lives, as well as my own!
5.
I see myself working for Social Services assisting clients and their families. I hope to excel in my position and work my way up in the company.
Question 25 of 25
What are the most important pieces of information you are looking for during a client interview?
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Top Welfare Eligibility Worker interview questions, voted by our users as the 10 best interview questions for this career. Created on February 24th, 2016

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