1. Give me an example of a time when a company policy or action hurt people. What did you do to mitigate the negative consequences to people?
When the customer was denied getting the benefits she applied for and I stepped in to assure the person that it was not the end of the world and maybe she would be able to come back in a week and start all over again, may her income may have changed since then.
I have fortunatly not run into a situation like that.
A new company policy stated that when kids tried to run away we should not intervene but let them go. I had no influence on company policy so had no way to mitigate the consequences.
A client at visiting angels who could not stand or walk was recommended by my supervisor to use a hoyer lift to get from her bed to her wheelchair. She felt demeaned by the policy and was upset. I contacted the supervisor after discussing the issue with the client. They compromised by sending in another employee to help provide assistance so that the client didnt have to use the hoyer lift. She was satisfied with this decision and it was a win win for everyone.
Recently the CCS program has had to lay off quite a few people for which I care about. I encouraged them by telling them when one door closes another opens. I do my best to boost of there confidence and let them know how much I believe in them.
2. Why are you the best candidate for us?
I am the best candidate because I am a hard worker. I am constantly trying to better my work ethics. I help co-workers when they are behind or out sick/on vacation. I am responsible and reliable. I am always striving for excellence. I learn quickly and grasp policies and procedures quickly. I would be a great asset to the company because I am always working. I have had several days where I have worked through lunch to provide customers great service and have came in on the weekends to complete any work. I am always willing to help a co-worker with their work. I am always willing to learn and receive constructive criticism on how I am doing in my position.
I understand the need to be able to listen and differentiated the tales from the truth.
I have worked as an Eligibility Worker for two years and I have gained the experience and compassion to help others in that time.
I believe I have the relevant experience to do well in this position. I am a team player who is always willing to help a coworker if they are in need. I am compassionate and have a passion for helping others.
Besides my educational background in Business Administration, I have a strong desire of helping the needed people. I also have such qualifications as hardworking attitude, active listening skill, strong sense of responsibility, creativeness and emotional intelligence.
3. What was your most difficult decision in the last 6 months? What made it difficult?
Trying to decide which job I would take, because I was offered more tan one.
How to get promotion. Not a lot of opening but a lot of competition.
I quit a perminate part time job for a full time temporary job. It was difficult because I am still attending school, and the fact that the job was temporary. Yet, it has allowed me to gain new job skills and a greater network.
My most difficult decision was to give up smoking! It was difficult because I have been smoking for so many years!
Whether to accept a temporary position which wouldve conflicted with this position. I needed to weigh the benefits and the potential losses associated with not taking the position. It was difficult because I really want to work for the social services department and I didnt want to accept the job and then ave to turn down a job with the county.
4. Do you consider yourself a people person?
I do consider myself a people person. I enjoy helping others in any way I can, and educating them regarding resources that are available to them.
Absolutely. I love working and interacting with people. I especially enjoy helping people. It gives me a sense of accomplishment.
Yes I am a people person who love helping other people using high emotional intelligence and active questioning and listening skills to verify who are really in need of help and assistance.
I would consider my self a people person. I like meeting them at their level and I don not pass judgement.
I do believe I am somewhat of a people person. I am a quiet person but a great listener.
5. What made you decide to get into eligibility work?
I love working in the public eye and I am patient, considerate, understanding, helpful and a team player.
I had occasion to need help. I was impressed with the demeanor of the person who helped us. I consider this position as entry level, and hope to offer more as I grow in the organization. It feels good to help people.
I think this is an important job, acting as a liaison between individuals and public assistance. Not only are you providing help to individuals and families who need it, you are also helping to weed out individuals trying to take advantage of public assistance.
I enjoy being able to help those who truely need the help. I also would like to try to help keep the abuse of the system to a minimum.
I have always been in professions that have been about helping others. Eligibility appears to be the perfect fit for my abilities and talents.
6. Describe a recent unpopular decision you made and what the result was.
I can not recall anything recent, however, during my time as a mental health worker there was a occasion where my group of kids were refusing to follow directions. As a consequence I decided to cancel their sport session and hold a group discussion to address their behavior. The outcome was that they discovered that every action has a reaction.
An unpopular decision I have made recently would be to not ask a co/worker before I grab some filing to work for them. end result was I had to redo the work I did. Next time I will ask if they need help and ask them to explain to me the way they would like it done.
I had hired a wonderful employee and another position became available and that person suggested a relative. I interviewed the relative and did not want offer the position. My General Manager, asked me to hire that individual and within 90 we had to let him go.
I have not had a recent unpopular decision to make but in my life I have had a time where I had to make a decision to stand up for a person who was being faulty accused of something he or she did not do. The result the person was found in the right.
I cannot recall an unpopular decision made recently. Perhaps I was not aware of the response by others. If I was to have to give a decision regarding non eligibility to a client I would do so professionally. I would give explanations as to why the decision was made and any information that was available to rectify or resend the decision in the future.
7. How do you keep a positive attitude at work?
I keep a positive attitude by telling myself I am a team player and knowing I am there to help people who can not help their self, it makes me feel good when I know someone left today and was able to go and have a meal tonight or somewhere to lay their head.
I establish good relationships with fellow employees. Additionally, I do not take personal offense to remarks and actions that residents direct towards me. When things become hectic, I choose to remain calm, as my attitude, and response to situations is the one thing I can control.
The fact that my work affects the lives of others keeps me positive. If my attitude becomes lackluster then my decisions could seriously impact the lives of the people I am trying to assist.
I am generally a happy person. I like to look on the brighter sides of things and I do enjoy getting lost in my work.
I keep a positive attitude reminding myself that I am being of service to others and that I am doing important work. If I become stressed I take a moment to breathe and then carry on with my work. Centering myself in this way ensures that I will continue to put forth my best effort even when under pressure.
8. Have you ever experienced a person screaming at you? How did you handle the situation?
Stay calm while letting the client know that it is very important to show respect for one another. I can help remedy the problem but we must work on it respectfully and calmly.
I have experienced many irate customers in the credit card industry. I let the customers vent, I reiterated their concerns to them to make sure I understood what they were upset about and assisted them.
I would try to deescalate the situation and listen attentively while explaining the client I am ther to assist \
I will try to come down the costumer first and then help.
Yes, listen and try to help.
9. When you have a lot of work to do, how do you get it all done? Give an example?
Set priority and time management. For example as per deadline first processing SAR7, RRR and then other listing tasks.
It is important to prioritize. Urgent and time sensitive tasks should be completed first. After that, make note of what your schedule looks like, and utilize free time in a productive way. for example, one time at work I observed a resident assaulting another resident. Immediately after breaking them up, I had to complete incident reports and chart in their files about the assault, as this information is provided to the administrator and their respective counties. I had planned on doing my counselings at this time, but due to the situation, I needed to prioritize my work load.
I will place each job on priority scale and do all the high priority and time sensitive work first and go through each job that way.
I like to prioritize my work. Those with the closest deadlines are given top priority, but I also like to work on many different projects to allow room for error.
I believe the key here is to prioritize. Cut off dates obviously have a great influence on the priority of certain tasks while a client coming into the office with an emergency would have to take top priority.
10. What is the most difficult part of being a Welfare Eligibility Worker?
The most difficult part is not being able to assist everyone. The goals of my position is to help those that are eligible and it is hard coming across those that need the help but simply do not qualify.
The most difficult part is making a mistake or dying someone a right that he was eligible for.
How to evaluate exactly if the applicants meet the requirements or eligibility or not.
Most difficult would most likely be to postpone or deny benefits due to lack of documentation or eligibility requirements.
I would prioritze by urgency and need. I would have a calendar with reminders or sticky tabs and reminders to do things, I would Highlight and date remind myself, I would have folders with color coded tabs of urgency to complete.
11. Give an example of an important goal that you set in the past. Tell about your success in reaching it.
An importang goal for myself is becoming an elgibility woker. I have taken the test a few times and I am now in the interview process. I hope and I pray I get this position and then my new goal will be to start climbing the EW ladder.
Finish my RRR assignment before the deadline. By the end of the month I can successfully complete the whole assignment.
I had a surgery and it was to lose a certain amount of pounds, which I did, and it felt so good to see I had accomplished my goal.
Returning to school to finish a degree. I did attend a technical college for a year and then quit, mainly because I was not sure what I wanted to do. I took time off and became complacient. I eventually figured I was not happy and wanted more so I went back to college.
I guess an important goal was to totally remodel my house. After 10 years it is finally done!!!
12. Tell me about your last job and how it will relate to this one?
I work with elderly people with different needs. Some impatient, with dementia and confused. They need guidance and help and it takes patience to gain their trust to make them do what is needed.
For the past eight months I have worked as a Volunteer with the MS Network for Cancer Control and Prevention and the Fannie Lou Hamer Cancer Foundation. While volunteering with these two organizations, I have gained interviewing skills along with doing client assessments. Also I have come in contact with a diversified population. I have had to juggle more than one responsibility at a given time. All of the experience that I have gained through working with the Foundation has provided me with a foundation to be able to perform the duties of this job.
I was a 411 operator, which means I dealt with many different customers on a daily basis and there I learned communication skills and assessing the needs of the callers.
Well I am currently working as a Family Advocate at the LINK where I help students and their families in various ways.
I worked as administrator or customer services to answer phones, deal with clients an resolve many issues.
13. Do you have a problem dealing with diverse people?
No, I am comfortable with assisting anyone that needs help.
No, I don't have a problem with it.
No, my part-time job I've had to deal with diversity.Whether it's co-workers, customers or clients, it's irrelevent--there is diverse people everywhere you go.
No I have been born and raised in country with multiple culture.
Absolutely not. I enjoy working with all people and even have a certificate stating that I have completed a lesson course for being an exemplary leader in diverse working environments.
14. Tell me about your social work education.
I have worked in the clerical area at human services so I deal with all sorts of clients and know how to handle different situations.
My sociology coursework has prepared me to be able manage those of all cultures, background and economic levels and helped me develop a passion for working with others to received resources they need.
I just started with my social work degree. I have learned different laws and rules when it comes to family and how to handle different family situations.
I graduated form CSUMB with a B.A in health and human services.
I have not received formal education in social work, but with prior work experience and extra curricular activities, I have learned to adapt to many situations especially with a diverse community. Volunteer work and social outreach has taught me to empathize with harsh situations and be passionate about finding a solution.
15. Client's will tell you all sorts of stories, how much emotion will you allow yourself to give each client in your decision making?
I think it is important to look at the facts first. Letting the client know you empathize with the fact that they are experiencing hardship does build client trust, but the bottom line is whether the client is eligible for services or not and my ultimate job is to determine this through interviewing and gathering information about the client through the prescribed means of documentation spelled out by the county rules. In making a decision, I would use facts rather than emotion.
Be professional to perform the job. No personal emotion to effect the decision making.
I am here to determine there case, there is to be know emotion involved. There are rules and regulation which need to be followed and this is where I draw the line.
I try to stay objectively but try to listen to them.
Not much. I do believe that most people are honest, but there are few who will try to abuse the system.
16. As an eligibility worker you will make a lot of difficult decisions, how do you make them? How do you move on from those difficult decisions?
Eligibility decisions are most often based on rules and standards. The rules are there to be followed and are not mine to change. Therefore I can move on knowing I have done the best I can within the framework of those rules.
I make sure that I have all the facts available to me. I do not find it difficult to move on from difficult decisions, they must be made for certain reasons and I find that it is ok to do so.
I would pay attention to the facts and the information pertaining to each client on a case by case basis based on the county rules for eligibility. I would put my best effort forth to do everything I could within the rules to help a client based on their eligibility. Whether I was able to get services for each client or not, I would know that I did everything I was able to to help them and realize that sometimes difficult decisions, such as denials were also a part of the job.
The decisions are based on specifics and tables not personal opinions.
Once I gather and verify all the information needed to complete the application, I make the decision from that and move on feeling good about the decision I made.
17. Where do you see yourself in five years?
I can see myself working for the company in an advanced position. I enjoy and thrive when I am learning new things. I will give my all to the current position I am being considered for but would love to eventually learn different positions in the company.
A college grad, in line for the district attorney position.
After I set up a firm background in my new position, I will manage my time to take more training courses in this career and improve my job skills more so that I can become a supervisor or manager in 3 or 5 years from now.
I see myself working for the county in a position that utilizes my skills I have already obtained in the previous five years to the best of my ability to continue to help the citizens that reside withn El Dorado County!
Possibly having enough saved up for a down payment on a house. Helping my grandparents take care of their needs.
18. Why are you leaving your current position?
I am looking for a position where I can show my skills in customer service, detail oriented, and computer experience, that any of this is an opportunity where I am right now.
I am relocating to a new position as my husband and I had to leave our previous city.
Because I have a long-run desire of working for an organization that help the poor, the disable and the least fortunate members of our society. That position is what I really love to do and this is why I leave my current job.
I am seeking to further expand my experience and knowledge. I am certain I am ready for more responsibility and a broader understating of the SSA department. I believe my current position has given me all the necessary tools to expand my horizons and to seek bigger and greater opportunities.
My current work is only seasonal and I need full time employment.
19. What kind of work environment do you thrive in?
I love working in a workplace where there are good team spirit, mutual understanding among managers and employees and more room to grow by learning and practicing new and more productive methods.
Customer serviced based environment which dictates analyzing information, reviewing data, and making sound judgment calls.
I enjoy working under pressure in a fast paced environment. I work well with a team or independently and enjoy record keeping and data entry.
A positive environment where I can be a team player and one where there is room to continual learn and grow.
I do well working on my own and working with others. I believe that feedback, i. E. Encouragement, constructive criticism and correction are helpful.
20. What is the most rewarding part of being a Welfare Eligibility Worker?
I believe the most rewarding part about being a Eligibility worker would be servicing and providing whatever resources possible to help families inour community, with emergency cash help, food resources, WIC for mothers, temp housing, and job retraining, it would be a very rewarding job helping the community in which I reside in.
The most rewarding thing is knowing you are helping families in great need. There is nothing better than knowing you helped children gain access to critical medical care, life sustaining food, and money and/or resources to help a family thrive.
For me, that is my good feeling of satisfaction when helping the others. Helping the others is my summit goal of life, not money or social status.
I believe the most rewarding part is knowing you are helping people in need. Being and advocate for those who may not have one is a very rewarding feeling.
Knowing that you have helped out someone or a family.