User Submitted Interview Answers
When the customer was denied getting the benefits she applied for and I stepped in to assure the person that it was not the end of the world and maybe she would be able to come back in a week and start all over again, may her income may have changed since then.
I have fortunatly not run into a situation like that.
A new company policy stated that when kids tried to run away we should not intervene but let them go. I had no influence on company policy so had no way to mitigate the consequences.
A client at visiting angels who could not stand or walk was recommended by my supervisor to use a hoyer lift to get from her bed to her wheelchair. She felt demeaned by the policy and was upset. I contacted the supervisor after discussing the issue with the client. They compromised by sending in another employee to help provide assistance so that the client didnt have to use the hoyer lift. She was satisfied with this decision and it was a win win for everyone.
Recently the CCS program has had to lay off quite a few people for which I care about. I encouraged them by telling them when one door closes another opens. I do my best to boost of there confidence and let them know how much I believe in them.
In 2008, the Company I worked before layoff many employees and they were very unhappy. I gathered them and made a list with their name, address, and phone numbers. I gave the list to our managers and asked they would call us back if there are jobs to do. Six months later, the Company called some of them back.
When a customer has failed to make his payments in a timely fashion, they are placed on COD status until the account can be brought current, and this often denies the customer replacement of bottled water. Often, there are situations where elderly customers have been victim of identity theft, which requires extensive processing to correct. With the blessing of my supervisor, we have been able to work around certain protocols to help these customers with situations not of their doing, and bring them water.
A company policy or action that may have hurt someone would have been the person was not able to be on the program by giving other services that other organizations have.
Adult protective services policies are so vague and some people who has capacity but clearly cannot take care of themself end up more hurt. I improvised and had the management of the place client was living and his neighbor look out for him and help him, also put some cleaning and nurse services in to check on him and make sure he is taking his medication properly.
At the USPS I had to put a hold on a great deal of first class mail because the customer did not pick up the mail timely. Months worth of mail. There were checks and first clas mail. The customer had to go through a timely procedure to obtain the mail. My hands were tied, other than to explain the process and to help the customer fill out the proper forms in a timely fashion.