Think about a time that you made a mistake a work. Talk about what you did when you realized that the mistake had been made and what steps you were able to take to correct the mistake. Discuss what you learned from your error and what you will do differently moving forward to be sure that you will not make the same work mistake.

"In a previous position, it was a particularly busy workday and our schedulers had overbooked the day. I made the mistake of grabbing the wrong chart not realizing that an additional pet visit was scheduled that day. I quickly reviewed the chart and reason for the visit and entered the room. I started the visit by greeting the customer and pet and stated that I realized that the dog was there because he was not feeling well and that there was a suspected tick bite. The customer quickly corrected me and told me that the dog was actually there to be seen for repeated vomiting. I realized my error and was embarrassed. I immediately apologized to the customer and explained that I'd grabbed the wrong chart and he was very kind and understanding. Moving forward, I always double-check to be sure that I have the chart that matches the pet visit by comparing to the schedule and double checking when greeting the customer."