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Veterinary Technician Interview

25 Questions and Answers Written by Professional Interviewers

Question 1 of 25
How do you handle an unhappy customer?
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How to Answer
A customer at a vet clinic could be unhappy for a number of reasons. It's up to you to resolve any mistakes within your power and appease the customer to keep them coming back. In your experience with customer service, which skills have helped the most? Listening is the best place to start. Sometimes all your customer needs is to express themselves. Pets are a very sensitive subject. You may have done everything perfectly, but George the cat is still suffering from feline leukemia. You can't cure George, but you can listen to the owner. Think of an example of when you had an unhappy customer. What did you do?
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Question 2 of 25
Tell me about a time when you provided excellent customer service.
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How to Answer
Before you give an example, think about what excellent customer service means to you. Does it mean making the customer happy? What skills are required?
Question 3 of 25
Tell me about time you had a conflict with a team member. How did you handle it?
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How to Answer
When you're working closely with your team in a small room with dogs barking and the smell of cat urine, you will need to be able to maneuver through conflicts easily. Here's an example of how to approach this question:

"One of my co-workers wasn't carrying their weight, which meant everyone else had more work to do. I asked her to coffee so that we could chat outside of the workplace. After talking with her, she shared some personal issues that had been interfering and we agreed she needed some help with her projects. We all met with our boss and we determined a temporary solution to help her while she resolved her issues outside of work."

Give a REAL example. Breakdown what happened and how you handled it professionally. Focus on the solution, not the conflict. If you wish you would have done something different, share it. Showing you can learn from past conflicts shows maturity.
Question 4 of 25
What 3 qualities in a veterinarians do you most admire? Why do you feel these qualities are important?
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How to Answer
"I think communication skills, decision making skills and compassion are all important qualities of a veterinarian. They have to be able to explain what they need from their techs and assistants, and handle customers. They need to make quick decisions and care for animals as well as their staff."

These are just a few examples we think are important. From your experience, what matters most to you? Maybe business skills or dedication rank higher for you. Think about which qualities matter to you most and why.
Question 5 of 25
How do you handle stress?
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How to Answer
Picture yourself pinning down a large pit bull who is peeing all over the table while you administer anesthesia as cats cry in the background, the phone is ringing off the hook, and you can hear a small terrier whimpering and banging itself against the kennel. Your job will be stressful. Knowing how to handle stress will help you to navigate the ups and downs in a constantly changing environment. Take some time to think about what you would be able to do when you are busy at work feeling your heart rate rise and your nerves begin to shake. Your coping skills outside of work might be difficult to apply, as you can't stop what you're doing and run to yoga class. However, you can take deep breaths and allow yourself to take a break in between patients. You can laugh about the fact that you are covered in dog shit and you can enjoy the company of your coworkers. Getting through the tough parts of your job requires you to have a good perspective and be able to make light of situations.
Questions 6 through 25
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