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Veterinary Technician Interview Questions

25 Veterinary Technician Interview Questions
Question 1 of 25
How do you handle an unhappy customer?
How to Answer
A customer at a vet clinic could be unhappy for a number of reasons. It's up to you to resolve any mistakes within your power and appease the customer to keep them coming back. In your experience with customer service, which skills have helped the most? Listening is the best place to start. Sometimes all your customer needs is to express themselves. Pets are a very sensitive subject. You may have done everything perfectly, but George the cat is still suffering from feline leukemia. You can't cure George, but you can listen to the owner. Think of an example of when you had an unhappy customer. What did you do?
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Question 2 of 25
Tell me about a time when you provided excellent customer service.
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How to Answer
Before you give an example, think about what excellent customer service means to you. Does it mean making the customer happy? What skills are required?
Answer Example
"I was working at a restaurant and one of my customers had a food allergy, a broken wrist and rowdy kids. I made sure the kitchen was cautious with her food order and I made sure the kids were entertained. I did my best to make the experience as easy for her as possible. She was pleased with her experience and told my manager too."
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Question 3 of 25
Tell me about time you had a conflict with a team member. How did you handle it?
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How to Answer
When you're working closely with your team in a small room with dogs barking and the smell of cat urine, you will need to be able to maneuver through conflicts easily. Here's an example of how to approach this question:

"One of my co-workers wasn't carrying their weight, which meant everyone else had more work to do. I asked her to coffee so that we could chat outside of the workplace. After talking with her, she shared some personal issues that had been interfering and we agreed she needed some help with her projects. We all met with our boss and we determined a temporary solution to help her while she resolved her issues outside of work."

Give a REAL example. Breakdown what happened and how you handled it professionally. Focus on the solution, not the conflict. If you wish you would have done something different, share it. Showing you can learn from past conflicts shows maturity.
Answer Example
"One of my co-workers wasn't carrying their weight, which meant everyone else had more work to do. I asked her to coffee so that we could chat outside of the workplace. After talking with her, she shared some personal issues that had been interfering and we agreed she needed some help with her projects. We all met with our boss and we determined a temporary solution to help her while she resolved her issues outside of work."
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Question 4 of 25
What 3 qualities in a veterinarians do you most admire? Why do you feel these qualities are important?
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How to Answer
"I think communication skills, decision making skills and compassion are all important qualities of a veterinarian. They have to be able to explain what they need from their techs and assistants, and handle customers. They need to make quick decisions and care for animals as well as their staff."

These are just a few examples we think are important. From your experience, what matters most to you? Maybe business skills or dedication rank higher for you. Think about which qualities matter to you most and why.
Answer Example
"I think communication skills, decision making skills and compassion are all important qualities of a veterinarian. They have to be able to explain what they need from their techs and assistants, and handle customers. They need to make quick decisions and care for animals as well as their staff."
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Question 5 of 25
How do you handle stress?
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Question 6 of 25
How do you determine the best treatment for an animal?
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Question 7 of 25
If a vet asked you to do something that was outside of your job description, how would you respond?
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Question 8 of 25
How do you feel about cleaning up after animals?
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Question 9 of 25
How do you manage your time in the work place?
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Question 10 of 25
What will you do if you are working for a vet that only allots 15 minutes for routine visits/physical exams?
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Question 11 of 25
What are some goals you would like to accomplish in the next five years?
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Question 12 of 25
What are some of the animals you've worked with in the past?
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Question 13 of 25
How will you handle euthanasia?
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Question 14 of 25
What would you do different with your career training if you could start over again?
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Question 15 of 25
Give me a specific example of a time when you had to conform to a policy with which you did not agree.
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Question 16 of 25
Tell me about a time when you had to go above and beyond the call of duty in order to get a job done.
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Question 17 of 25
Why are you the best person for this position?
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Question 18 of 25
Why do you want to work at our clinic?
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Question 19 of 25
What specialized area did you focus on during your studies? Why?
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Question 20 of 25
How would your co-workers describe you?
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Question 21 of 25
What do you do when you are working with a scared animal?
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Question 22 of 25
How do you maintain accurate patient records?
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Question 23 of 25
Give me an example of a time when you failed.
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Question 24 of 25
Describe a time when you anticipated a problem and took measures to prevent it.
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Question 25 of 25
How would you perform this procedure?
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About Veterinary Technician

May 13th, 2017

A veterinary technician works under the supervision of a qualified veterinarian. Their main responsibility is to help the veterinarian with testing animals and diagnosing and treating illnesses and injuries. The exact scope of practice varies widely depending on the type of veterinary clinic they are working in.
The route to becoming a veterinary technician is not as rigorous as that of a qualified veterinarian. Veterinary technicians complete a 2-year degree program accredited by the AVMA or American Veterinary Medical Association. A genuine love for animals is a crucial requirement for anyone wishing to pursue a career as a veterinary technician.
At your interview, the interviewing panel will be very interested in knowing more about your interest in animals and if you know exactly what this role entails. Completing an internship in a veterinary clinic is one of the best ways to demonstrate your passion for animals. At mock interview questions, you will find many more questions that will help you prepare for your upcoming veterinary technician interview.

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