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Can you give an example of a time when you have had to deal with a difficult or disappointing outcome? How did you handle this, and move forward?

Answer examples and advice for how to answer this interview question for an University Administrator interview

Advice
The candidate should describe a situation in which they expected a particular path was going to happen, but ended up taking a different path.
The candidate should describe how they coped with this.
The candidate should confirm how they learned from this to make sure it does not happen again or grew as a result.

Here is an answer example: "When I was working at X Company, I was involved in supporting a Manager with an investigation into a issue identified with an employee being continually late. I gathered all the data from logging in reports and even analysed CCTV to cross reference these. I put a lot of effort into collating this information. I was then told that because the employee was related to a Senior Manager that everything had been dropped. This was disappointing as we all knew that any other employee would have been held to task to the standards. However, that was the decision made and I had to respect that. From then, I spoke with my Manager about the work I had done and whether there was any issues with it. I received confirmation from my Manager that there was no issue with my work and he was in fact very impressed with the attention to detail and robustness. From that point forwards, I was utilised in further investigations to gather the factual information and analyse such, which was great because I love tis type of work."
Basic answer example
"When I was working at X Company, I was involved in supporting a Manager with an investigation into a issue identified with an employee being continually late. I gathered all the data from logging in reports and even analysed CCTV to cross reference these. I put a lot of effort into collating this information. I was then told that because the employee was related to a Senior Manager that everything had been dropped. This was disappointing as we all knew that any other employee would have been held to task to the standards. However, that was the decision made and I had to respect that. From then, I spoke with my Manager about the work I had done and whether there was any issues with it. I received confirmation from my Manager that there was no issue with my work and he was in fact very impressed with the attention to detail and robustness. From that point forwards, I was utilised in further investigations to gather the factual information and analyse such, which was great because I love tis type of work."

View user-submitted Answers

Can you give an example of a time when you have had to deal with a difficult or disappointing outcome? How did you handle this, and move forward?
1.
I review a situation and reflect on what went well and what didnt go well. I think about how I could handle an enquiry better in future, and seek training if necessary.
2.
Ice cream and netflix for a day, then put things behind me, reassess, and move on.
3.
By going away and thinking about where I went wrong. Establishing this by asking for feedback and then working on the area that let me down.
4.
Experience the emotions briefly and then analyse why things did not work out the way I thought. Once this has been done devise a plan for the future to get around the obstacles.
5.
I see disappointment as a learning situation. For example, recently, I had been heavily involved in a large bid and had spent a lot of time on it but it became apparent through the peer review process that it did not quite answer the call and it was decided that the bid should not progress. I was disappointed but I had gathered a lot of experience and made a number of connections which could be used in the future.
6.
Initially of course I have a feeling of dissappointment, then I take a moment to reflect on the outcome and the reasons for why it is so and plan what my next steps forward will be.
7.
Of course dissappointment is an emotion so I would feel this emotion, then review the of events which led me to feeling like this, how I might have done things differently to alter the outcome and look to what I can do next going forward to improve in the future.
8.
Whenever I get disappointment I try to find my flaws behind it and work hard to get over it.
9.
I try to take it as a learning experience and move on.
10.
I tell my self I am better than that, I support myself, and try again.

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