How to Answer: How do you handle very demanding customers who firmly believe that they know what's best?
Advice and answer examples written specifically for a Tailors, Dressmakers, and Custom Sewers job interview.
18. How do you handle very demanding customers who firmly believe that they know what's best?
How to Answer
The particulars will depend on the company culture. Some companies have very well-defined signature styles and do not deviate from them while other companies are happy to experiment. If a company is concerned with this question, it may indicate that they have many demanding customers.
Demonstrate your customer service ability by highlighting your patience and willingness to follow company guidelines. Show that you're a team player by indicating that you'll reach out to others for help if needed.
Written by Ryan Brown
Answer Example
"I'd compliment the client on having such a strong vision and thank them for their diligence. You need to accept the client for who he is and agree with him: it's never useful to openly disagree. Then I would ask the client why they came to us specifically and not another tailoring house. If he tells me that there is something unique about our style, I'll remind him that we specialize in this particular style and that he came to us for a specific reason. If he insists and his mind cannot be changed, then I'll defer to my superior and let my superior make the decision."
Written by Ryan Brown