How to Answer: A prospective customer is making very specialized requests. Your boss is eager to take on the customer, but you're not confident that you can do a good job on that garment. What do you do?
Advice and answer examples written specifically for a Tailors, Dressmakers, and Custom Sewers job interview.
5. A prospective customer is making very specialized requests. Your boss is eager to take on the customer, but you're not confident that you can do a good job on that garment. What do you do?
How to Answer
Demonstrate your confidence in your professional ability and frame your natural response to this scenario in a positive way. It's perfectly fine to be nervous. What's important is to overcome the challenge. A good answer will show how you'll do so with concrete steps.
Written by Ryan Brown
Answer Example
"Of course we should try to take on new customers, that's good for the business in terms of money. But I'll ask my boss if this is the kind of garment that we want to start making, because usually if it's something this unique, this person will start referring us more customers with the same kind of requests. It may be more of a headache for us in the long run. I'm fine with making new things, and I love to do it, but the boss needs to understand the impacts on the business.
If the boss has heard what I have to say and decides to move forward with this client, then I'll have to make sure my boss has the right expectations. It's something that we haven't done before, so we need to set realistic expectations of when the garment will be done. It may require special fabrics or thread that we might not usually have, and it will take me a little longer to get comfortable with these new materials.
Of course, at the end of the day, I love to make new garments, it's exciting and helps me grow. I see it as a chance to learn something new and a way to add value to the company."
Written by Ryan Brown