Have you ever taken any courses or workshops related to customer service or sales?

How to Answer
Answer Example

People who take courses or workshops on their profession demonstrate a commitment to the profession. This indicates to the interviewer that you are less of a flight risk.

If you haven't taken any courses or workshops, mention books, magazines, or websites that you've read and explain that you would cherish the opportunity for paid professional development.

If you have taken such courses, mention them in brief and explain what you learned from them and how you applied it in your work.

"I've never paid for any courses or workshops because I usually can't afford them. Instead, I go to the library and take out books about customer service and sales. Recently, I read one written by TG Kong, and I learned a lot about sales. For example, I learned to consistently think in terms of how something would benefit the customer. This helps me guide the customer towards a solution that they'll be satisfied with and even opens up the opportunity to introduce services that the company offers. This way, a customer service calls can transition into a sales call."

Next Question

How to Answer: Have you ever taken any courses or workshops related to customer service or sales?

Advice and answer examples written specifically for a Shift Leader job interview.

15. Have you ever taken any courses or workshops related to customer service or sales?

How to Answer

People who take courses or workshops on their profession demonstrate a commitment to the profession. This indicates to the interviewer that you are less of a flight risk.

If you haven't taken any courses or workshops, mention books, magazines, or websites that you've read and explain that you would cherish the opportunity for paid professional development.

If you have taken such courses, mention them in brief and explain what you learned from them and how you applied it in your work.

Answer Example

"I've never paid for any courses or workshops because I usually can't afford them. Instead, I go to the library and take out books about customer service and sales. Recently, I read one written by TG Kong, and I learned a lot about sales. For example, I learned to consistently think in terms of how something would benefit the customer. This helps me guide the customer towards a solution that they'll be satisfied with and even opens up the opportunity to introduce services that the company offers. This way, a customer service calls can transition into a sales call."

Next Question