"Last year, two of my staff were almost at blows with each other on the shop floor one day and I found this out when another staff member came and alerted me of the situation. My instinct took over immediately to separate the two individuals, and I did so by sending one to another part of the shop to cool down with a colleague. Not knowing what had caused the incident, I talked to each person in a private office to hear what was happening to cause this situation. When talking to the first employee, he was visibly upset by the quality of work that the other was passing along to him for final packaging. He didn't want to say much more. When I talked to the second employee, he admitted that he snapped when the other employee had said enough bad personal things about him. At that point, I did a little investigating and did find out that the second employee's work was lacking a bit. I pulled both employees in a room together to talk about the situation and let them air things out while I listened. This was a great forum for both employees to talk it through and eventually come to a compromise. From there, the employee that was struggling with production received some additional training, and the employee that resorted to personal verbal attacks received a written warning in their file."