Describe a decision you made that wasn't popular and how you handled the negative feedback.

"Because I have been a QC lead for many years, I am accustomed to making unpopular decisions from time to time. Recently I cut back on my team and reduced overtime hours. Sometimes we have to make decisions that are for the best of the company. Cutbacks happen and, as much as I try to avoid them, they can make my decisions unpopular at times."

The interviewer would like to know that you are not always a people pleaser and that you will keep the company's targets first. Uncomfortable situations can arise in the workplace. Show the hiring manager that you are capable of being in potentially awkward situations. Give an example of a time when you forged ahead despite receiving resistance in the workplace.

"This past month I implemented a more in-depth safety program in the facility. This new implementation meant that every employee needed to re-certify in WHMIS. Many were not pleased, but I insisted that it would benefit the company and their personal safety. Since implementing the program, we have seen a decrease in accidents by 6%. I will not bend on a decision if it means helping the people I work with."