How to Answer: Talk about a time there was miscommunication in the treatment of a patient. How did you handle that situation?
Advice and answer examples written specifically for a Physical Therapist job interview.
13. Talk about a time there was miscommunication in the treatment of a patient. How did you handle that situation?
How to Answer
As a Physical Therapist, the patients that are referred to you can come from many different physicians. Miscommunications on patients can happen and the interview is looking to see how you handled a particular miscommunication between yourself and a physician. In your answer, make sure to point out the importance communication plays in the overall well-being of the patient and that you are not hesitant to follow-up on communication.
Written by Heather Douglass
Entry Level
"While I haven't experienced this directly in patient care while interning as a Physical Therapist, I know that we work in a world where communication is extremely important. If I every learned that there was a miscommunication on a patient, I would do my best to get to the root of miscommunication to ensure that it doesn't happen again. If needed, I would talk with my manager as well to hopefully prevent it from happening again."
Written by Ryan Brunner
Answer Example
"In my current organization, I receive patient referrals from many physicians on patients that need PT on their knees. Without having direct access to the patients medical records through their physician, my administrative staff are great about obtaining records in a timely manner. Recently, I had a new patient come in that we hadn't received medical records for. Rather than relying solely on what the patient told me, I made a quick phone call over to the physicians office to have the records quickly faxed over. After verifying the release form was signed on their end, I had the medical record within ten minutes. I fully realize that since some patients don't fully understand their medical history so the call to expedite the process was vital."
Written by Heather Douglass
Experienced
"For some of the sports related patients that I treat, a fast turnaround time is often requested from the patient and the referring physician. Based on a simple clerical error, the patient became frustrated with me upon my initial consultation with them because I began working with the wrong shoulder. Based on the records I received, the left shoulder was the one that was injured. According to the patient, it was the right shoulder that needed rehabilitation. In following protocol, I contacted the referring physicians office right away to see if and where an error occurred. Within minutes, the referring physician called our office back and said that the record he input into their system was incorrect. Within a short period of time, I had the correct records in hand to treat the patient and it was because I was willing to reach out to the referring physician."
Written by Ryan Brunner
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