Conflict and disagreement is inevitable in a workplace, more so if employees are highly engaged, committed, and fired up. Maybe you've disagreed with a coworker on their decision. Or it could even be as simple as someone having a bad day at the office. Explain the situation and how it was resolved to the interviewer.
"At my previous job, one of my client's records went missing. The last person who handled it was my colleague but she had no idea where it was as well. As the papers contained confidential information, it was a serious concern for our team. Instead of pointing fingers, my coworker and I broached the subject to our boss. We searched the entire office and the file in question was found at someone else's table. Turns out that it was mistaken for another document. It was a lesson learned for all of us to become more responsible in handling files. Nevertheless, it was a good thing that none of us were quick to lay the blame so easily for a problem that was so quickly resolved."
Yes, you should definitely let a client know if there is something different with their body. As a massage therapist, you have the training and knowledge to recognize muscle tension, dehydration, and even constipation. It may not be life-threatening, but as someone in the healthcare industry, you recognize the importance of such information.
What sort of client would you enjoy working with? What kind of personality would this client have? To get an insight into your personality, the interviewer wants to know your preferences. However, don't forget to reassure the interviewer that you treat all your clients with the same professionalism and consideration, regardless of preference. You do your best to always keep a positive attitude, and it is much more enjoyable to be around others who strive to do the same.
Interviewers want to hear that you are working wisely and not wasting much time during the day. They are paying you to do a job after all! Think about the ways that you control your time during the day. Do you plan out your day in advance? Do you keep an ongoing to do list? Do you tell people who randomly stop by to schedule a time on your calendar to discuss items later? Share 2-3 ways that you manage your time ensuring you are productive each and every day.
Some clients can be incredibly chatty during therapy sessions. While it's important to keep a relaxed and calming atmosphere, you're willing to converse with your client if it's what makes them comfortable. Massage therapists must give customers a positive experience, which requires building trust between therapist and client. This is the key to retaining clients!
"Depends on the customer, If it's a regular customer I will chat if they enjoy talking during therapy, or if it's a new client, I will ask a question or two and see if they enjoy chatting. Most clients are there to relax, so I expect to be silent, but will gladly open up if the customer wants to talk."
This would depend on the type of massage and the duration per session. Massage therapists also need to rest for at least 15 minutes after each session to prevent repetitive-motion problems and fatigue. Provide the interviewer with an answer based on your previous experience. Make sure that you're aware of the limits of your body!
"I can perform 4-5 massages per day, with a break in between two massages."
Working with difficult clients is hard in any occupation, but for a massage therapist, whose job requires a balance of setting boundaries and gentle care, working with difficult people can be stressful. There are clients who are disrespectful, demeaning, or use inappropriate language or references. Your interviewer is surely aware of this and will want to know how you deal with such people. You may give an answer like this, "If my client pushes limits or is disrespectful, I assertively define what appropriate behavior is. As much as possible, I try to focus on the positive traits my clients have so that I can do my best in creating a relaxing and comfortable atmosphere."
"If my client pushes limits or is disrespectful, I assertively define what appropriate behavior is. As much as possible, I try to focus on the positive traits my clients have so that I can do my best in creating a relaxing and comfortable atmosphere."
This is a perfect opportunity to mention one of the things you're looking for is a company that can provide the necessary training to deepen your understanding of massage therapy, widen your scope of expertise, and provides a solid training ground for additional skills. You're set on providing the best service possible to your clients and would be delighted to work in a company that would help you achieve that goal.
If you're a very good massage therapist, then you'd most likely have a solid client base and will often be fully booked for appointments. How do you cope with that? A good answer would go like this, "I've always taken care to manage my time wisely. Aside from making sure clients book an appointment before I receive them, I make sure that sessions end at the exact time so I have enough downtime to relax and get ready for the next appointment. Since I also need to be able to stay on my feet for long hours, I exercise regularly and maintain a proper diet to ensure my physical wellbeing and stamina."
"I've always taken care to manage my time wisely. Aside from making sure clients book an appointment before I receive them, I make sure that sessions end at the exact time so I have enough downtime to relax and get ready for the next appointment. Since I also need to be able to stay on my feet for long hours, I exercise regularly and maintain a proper diet to ensure my physical wellbeing and stamina."
With any job interview, it is crucial to understand the organization you are applying to. Familiarize yourself with the type of services they provide, what they specialize in, and the profile of their clientele. Visit their website, or even the establishment itself, if you have to.
"I know you have been in business since 2007, and you are the premier spa in Westlake (city name). It would be a great opportunity for me to be offered this position."
It's common for long time massage therapists to start their own clinic. If this is also your plan, it might be best to avoid mentioning it as it may seem that you won't be staying long at the company. Instead, you can communicate your enthusiasm to learn more techniques and types of massage since you're interested in specializing in one or two types.
Given that your job is to alleviate your clients' stress, you should be pretty good at managing your own! It would not do to bring negative energy into an environment that promotes calmness and relaxation. Reassure the interviewer that you have developed strategies to manage your stress. Mention that you use your down time to destress with activities such as yoga, biking, or going out with friends.
It's alright to answer this question from a more personal perspective. The interviewer wants to know what motivates you to wake up every morning to perform your job. Is it the dream of having your own clinic someday? Perhaps you want to write a book on different techniques of massage therapy. Or it could be the joy of being able to provide comfort to your clients. Whatever it is, tell the interviewer about it!
"I chose to become a Massage Therapists because I enjoy helping people and enjoy the flexibility that comes with the job. It's perfect for my schedule."
Have you encountered a client who doesn't care about boundaries? Or perhaps you've had trouble convincing a reluctant client to relax on the massage table? When it comes to dealing with difficult people, you're already a pro. Instead of stressing over the situation, you maintain an air of professionalism, and focus on giving your best performance. Convey to the interviewer your readiness to encounter a variety of personalities, and your confidence in handling them.
Are you great at reflexology? Acupressure? Hot stone massages? Your future employer wants to know if your skills make you the best fit for the job. Consider the type of clinic or establishment your employer owns as well as the services they provide. As much as possible, your skills and specializations should be congruent to the job description you're applying for.
Why is the work you do important? How is the industry of massage therapy necessary? A sample answer could go like this, "Massage therapy is basically used for either general relaxation and wellbeing, or to address a specific complaint, such as pain or limited range of motion. Different types of techniques are used to address a variety of issues, from simple muscle tension and stress alleviation to aiding recovery from serious injuries. Aside from the physical benefits of massage, it can also help relieve anxiety, reduce stress, and manage insomnia."
"Massage therapy is basically used for either general relaxation and wellbeing, or to address a specific complaint, such as pain or limited range of motion. Different types of techniques are used to address a variety of issues, from simple muscle tension and stress alleviation to aiding recovery from serious injuries. Aside from the physical benefits of massage, it can also help relieve anxiety, reduce stress, and manage insomnia."
The interviewer wants to know how qualified you are for the job. Outline the coursework and hands-on training that you went through and be prepared for follow-up questions. If you also specialize in certain types of massages, mention how that training can be beneficial for the role. Your answer could go like this, "I got my license after completing a course in *state your school*. The program I went through was quite thorough and covered anatomy and physiology, kinesiology fundamentals, pathology and professional ethics.To further widen the scope of services I provide, I also took up a short program that focused on reflexology techniques and acupressure."
"I got my license after completing a course in *state your school*. The program I went through was quite thorough and covered anatomy and physiology, kinesiology fundamentals, pathology and professional ethics.To further widen the scope of services I provide, I also took up a short program that focused on reflexology techniques and acupressure."
Excellent communication skills are vital to your role as a massage therapist. Massage therapists need to listen carefully to clients in order to understand what they want to achieve through massage sessions. You are highly empathetic and can read your clients' emotions and concerns exceptionally well. Show off your sensitivity and listening skills in an example like this, "When evaluating a client before a session, I take careful note of what they say in order to be able to recommend the best treatment on the basis of that person’s needs. More often than not, I have clients who are at first reluctant to try massage therapy, so I do my best to reassure them and make them comfortable."
"When evaluating a client before a session, I take careful note of what they say in order to be able to recommend the best treatment on the basis of that person’s needs. More often than not, I have clients who are at first reluctant to try massage therapy, so I do my best to reassure them and make them comfortable."
Perhaps in your previous job, you came across a lot of clients with muscle injuries. How did you deal with them? What were the techniques that worked best with them? This is your chance to show the interviewer your in-depth knowledge on various types of massages and what their health benefits are.
You definitely recognize that it's important to know what makes your supervisor tick and realize that doing nothing resolves nothing so it's worth taking a risk and speaking directly to them to fix the problem. Your answer could go like this, "I prefer to face my problems head-on so I'd immediately let my supervisor know what's bothering me, why it's bothering me, and ask him/her if we can both work together to resolve the conflict."
"I prefer to face my problems head-on so I'd immediately let my supervisor know what's bothering me, why it's bothering me, and ask him/her if we can both work together to resolve the conflict."
Most likely, you have already taken this into consideration beforehand, when you were deciding which training program you were most interested in. Take into account the role being offered; if it leans more in the direction of being a physiotherapist, then by all means, state your preference for it. The interviewer is trying to assess if you're the best fit for the job so make sure your answers are tailored to what is required in the job description.
Regardless of the occupation, mostly everybody has encountered difficult people in the office. As someone employed in an industry that cares for both the body and mind, communicate to the interviewer that you're open to reaching out to that person. Maybe they have a legitimate reason for their negativity. Perhaps they're going through a difficult time. If the person is willing, then it's not a problem for you to lend an ear. If not, then it's no big deal. You know how to set boundaries in a professional setting and as long as the person's attitude doesn't affect your performance, it's not an issue for you.
The answer to this question depends on your skills, experience, and the massage technique to be used. Typically, it's not recommended for a massage therapist to work for more than 8 hours a day without breaks as this could result in muscle and nerve damage. The interviewer probably knows this already and is just trying to gauge your the current level of your skills. Answer this question honestly and don't be tempted to exaggerate to be able to impress.
Talk about your previous jobs as a massage therapist. If you're new to the industry, it's worth mentioning the training and internships you went through. You can use this opportunity to elaborate on the techniques and styles of massage you've picked up, the types of muscle injuries you've mended, and the positive relationships you've formed with your clients. Be thorough but concise, detailed but honest in your answer.
Talking about ourselves in this way can be challenging. We recommend reaching out to a few colleagues, family members, and friends. Ask them for their opinion. You'll probably be surprised at the consistency in their responses! Their answers will give you the response to the question. Tell the interviewer what sets you apart, and explain how your colleagues, family members, and friends have encouraged you with your gift in this area.
Pick one of your weaknesses that is not a necessity for the role. Be candid and humble in your answer recognizing that you really aren't great at something and acknowledging your need to improve. Be sure you have an action plan in place for improving on this weakness too. Perhaps you are watching TED Talks about the weakness, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center in the near future. We are all human and all have weaknesses, so don't be afraid to share yours!
This is the time to discuss the talent you offer, and employers want to see that you know yourself and work within your strengths. Jump right in offering your key strength! Maybe you're experienced at a certain massage technique or you're good at making people comfortable. Next, talk about how you use this strength in the workplace! Maybe you use your additional training to improve the client's experience. Perhaps your great conversational skills immediately puts your clients at ease. Whatever your strength may be, link it back to how it positively impacts the service you provide.
You don't have to worry so much about getting this answer wrong. Speak from the heart and talk to the interviewer about how much you love your job. It could be the calm and relaxing atmosphere, the idea of causing a positive change for others, the flexibility of the working hours, or the chance to connect with people in a safe and healthy way.
It's important to destress in between therapy sessions to be able to continue providing excellent service. Maybe you do a few stretches yourself or step outside for awhile. What's important is the interviewer knows that you're aware of your physical limits and exert the effort to loosen up during your down time.
"To keep me from injury, I enjoy relaxing for 15 minutes in between a massage. I also will perform several stretches for my hands, shoulders, and body."
"I use negative feedback as an opportunity to improve. I've learned not to take anything personally in the workplace. Instead, I ask questions to understand more about how I could do something better. I'm proactive about implementing changes in my style and identifying weaknesses so that the techniques are the most effective in meeting the needs of my clients." After a long day of working your feet off, the last thing you want to hear is negative feedback. However, negative feedback can be constructive if you learn how to use it. You can make improvements on your performance by applying this new information. Sometimes negative feedback is a good thing!
"I use negative feedback as an opportunity to improve. I've learned not to take anything personally in the workplace. Instead, I ask questions to understand more about how I could do something better. I'm proactive about implementing changes in my style and identifying weaknesses so that the techniques are the most effective in meeting the needs of my clients."
How important are your clients to you? Show that you genuinely care for your clients to the interviewer by drawing an example from your past experiences.
"I once had a pregnant client who complained that she couldn't sleep at night due to muscle discomfort. I took the time to discuss the benefits of prenatal massage therapy, how it targets specific muscles and helps in regulating hormones. Once our session started, I made sure that she was in a comfortable position. To further relieve her anxiety, I turned on relaxing music and reassured her that she was in good hands."
Massage therapists have the knowledge and skills necessary to treat clients by using touch to induce relaxation, relieve pain, improve circulation, rehabilitate injuries and boost general well-being. They do this by manipulating certain muscles and soft tissues. Massage therapists may work in several different types of settings, from spas, hotels and fitness centers to hospitals, private offices, and private homes.
Qualification requirements vary greatly from one state to another. Enrolling in a massage therapy program will help you master the techniques and modalities of that particular type of massage. Some massage therapists specialize in only one type of massage while others specialize in two or more types. Physical strength and stamina, manual dexterity and empathy are some of the requirements of this role. Massage therapists must also have excellent communication, customer service, and decision-making skills along with a friendly demeanor.
When interviewing you for a massage therapist job, the interviewer will want to know more about your interest in massage therapy and which particular technique you are skilled in. They will also want to know why you chose to become a massage therapist and what you think are your strengths in this role. At mock interview questions, you will find some commonly asked questions at massage therapist interviews. Reading through these will you be better prepared for your upcoming interview.