The interviewer wants to know how qualified you are for the job. Outline the coursework and hands-on training that you went through and be prepared for follow-up questions. If you also specialize in certain types of massages, mention how that training can be beneficial for the role. Your answer could go like this, "I got my license after completing a course in *state your school*. The program I went through was quite thorough and covered anatomy and physiology, kinesiology fundamentals, pathology and professional ethics.To further widen the scope of services I provide, I also took up a short program that focused on reflexology techniques and acupressure."
Massage Therapist Interview Questions
Tell me about your training program.
"I got my license after completing a course in *state your school*. The program I went through was quite thorough and covered anatomy and physiology, kinesiology fundamentals, pathology and professional ethics.To further widen the scope of services I provide, I also took up a short program that focused on reflexology techniques and acupressure."
Do you prefer to work in a physiotherapy setting or a spa setting?
Most likely, you have already taken this into consideration beforehand, when you were deciding which training program you were most interested in. Take into account the role being offered; if it leans more in the direction of being a physiotherapist, then by all means, state your preference for it. The interviewer is trying to assess if you're the best fit for the job so make sure your answers are tailored to what is required in the job description.
How do you manage your time?
Interviewers want to hear that you are working wisely and not wasting much time during the day. They are paying you to do a job after all! Think about the ways that you control your time during the day. Do you plan out your day in advance? Do you keep an ongoing to do list? Do you tell people who randomly stop by to schedule a time on your calendar to discuss items later? Share 2-3 ways that you manage your time ensuring you are productive each and every day.
What are your long term goals as a massage therapist?
It's common for long time massage therapists to start their own clinic. If this is also your plan, it might be best to avoid mentioning it as it may seem that you won't be staying long at the company. Instead, you can communicate your enthusiasm to learn more techniques and types of massage since you're interested in specializing in one or two types.
How do you respond to conflict in the workplace? Give me an example.
Conflict and disagreement is inevitable in a workplace, more so if employees are highly engaged, committed, and fired up. Maybe you've disagreed with a coworker on their decision. Or it could even be as simple as someone having a bad day at the office. Explain the situation and how it was resolved to the interviewer.
"At my previous job, one of my client's records went missing. The last person who handled it was my colleague but she had no idea where it was as well. As the papers contained confidential information, it was a serious concern for our team. Instead of pointing fingers, my coworker and I broached the subject to our boss. We searched the entire office and the file in question was found at someone else's table. Turns out that it was mistaken for another document. It was a lesson learned for all of us to become more responsible in handling files. Nevertheless, it was a good thing that none of us were quick to lay the blame so easily for a problem that was so quickly resolved."
What types of clients are the most difficult to work with?
Working with difficult clients is hard in any occupation, but for a massage therapist, whose job requires a balance of setting boundaries and gentle care, working with difficult people can be stressful. There are clients who are disrespectful, demeaning, or use inappropriate language or references. Your interviewer is surely aware of this and will want to know how you deal with such people. You may give an answer like this, "If my client pushes limits or is disrespectful, I assertively define what appropriate behavior is. As much as possible, I try to focus on the positive traits my clients have so that I can do my best in creating a relaxing and comfortable atmosphere."
"If my client pushes limits or is disrespectful, I assertively define what appropriate behavior is. As much as possible, I try to focus on the positive traits my clients have so that I can do my best in creating a relaxing and comfortable atmosphere."
What techniques are you proficient in?
You are being given the opportunity to show off your skills and experience. Remember, it's not wise to exaggerate as this will only reflect poorly on you if you fail to deliver in the future. Are you good at Swedish massage? Perhaps you're familiar with Shiatsu or more unique styles of massage therapy. Now's the time to list down the skills that will help you land the job.
What is your greatest strength?
This is the time to discuss the talent you offer, and employers want to see that you know yourself and work within your strengths. Jump right in offering your key strength! Maybe you're experienced at a certain massage technique or you're good at making people comfortable. Next, talk about how you use this strength in the workplace! Maybe you use your additional training to improve the client's experience. Perhaps your great conversational skills immediately puts your clients at ease. Whatever your strength may be, link it back to how it positively impacts the service you provide.
What is your greatest weakness? What are you doing to improve it?
Pick one of your weaknesses that is not a necessity for the role. Be candid and humble in your answer recognizing that you really aren't great at something and acknowledging your need to improve. Be sure you have an action plan in place for improving on this weakness too. Perhaps you are watching TED Talks about the weakness, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center in the near future. We are all human and all have weaknesses, so don't be afraid to share yours!
How would you deal with a fellow employee with a bad attitude at work?
Regardless of the occupation, mostly everybody has encountered difficult people in the office. As someone employed in an industry that cares for both the body and mind, communicate to the interviewer that you're open to reaching out to that person. Maybe they have a legitimate reason for their negativity. Perhaps they're going through a difficult time. If the person is willing, then it's not a problem for you to lend an ear. If not, then it's no big deal. You know how to set boundaries in a professional setting and as long as the person's attitude doesn't affect your performance, it's not an issue for you.
Tell me about some common injuries of your clients. What techniques have you found most helpful?
Perhaps in your previous job, you came across a lot of clients with muscle injuries. How did you deal with them? What were the techniques that worked best with them? This is your chance to show the interviewer your in-depth knowledge on various types of massages and what their health benefits are.
What type of massages are your specialty?
Are you great at reflexology? Acupressure? Hot stone massages? Your future employer wants to know if your skills make you the best fit for the job. Consider the type of clinic or establishment your employer owns as well as the services they provide. As much as possible, your skills and specializations should be congruent to the job description you're applying for.
Describe your ideal client.
What sort of client would you enjoy working with? What kind of personality would this client have? To get an insight into your personality, the interviewer wants to know your preferences. However, don't forget to reassure the interviewer that you treat all your clients with the same professionalism and consideration, regardless of preference. You do your best to always keep a positive attitude, and it is much more enjoyable to be around others who strive to do the same.
Why are massages important?
Why is the work you do important? How is the industry of massage therapy necessary? A sample answer could go like this, "Massage therapy is basically used for either general relaxation and wellbeing, or to address a specific complaint, such as pain or limited range of motion. Different types of techniques are used to address a variety of issues, from simple muscle tension and stress alleviation to aiding recovery from serious injuries. Aside from the physical benefits of massage, it can also help relieve anxiety, reduce stress, and manage insomnia."
"Massage therapy is basically used for either general relaxation and wellbeing, or to address a specific complaint, such as pain or limited range of motion. Different types of techniques are used to address a variety of issues, from simple muscle tension and stress alleviation to aiding recovery from serious injuries. Aside from the physical benefits of massage, it can also help relieve anxiety, reduce stress, and manage insomnia."
How do you manage stress?
Given that your job is to alleviate your clients' stress, you should be pretty good at managing your own! It would not do to bring negative energy into an environment that promotes calmness and relaxation. Reassure the interviewer that you have developed strategies to manage your stress. Mention that you use your down time to destress with activities such as yoga, biking, or going out with friends.
How do you stay energized when you have back to back clients?
Tell me about an uncomfortable situation with a co-worker or client. How did you handle it?
If a client said something inappropriate during a massage, how would you react?
Are you available to work evenings, weekends or overtime?
How do you address concerns like bumps or bruises on your client's body in the middle of a massage? Do you think it is important to let your client know?
Do you enjoy socializing with customers during a massage?
How many massages can you perform in a day?
How would working for our company help you accomplish your goals?
What do you know about our company?
What drives you to be the best massage therapist?
Tell me about a situation with a difficult client. How did you respond to them?
Give me an example that demonstrates your communication skills.
How would you handle an issue with a manager?
How many massages can you give back-to-back?
Tell me about your experience as a massage therapist.
Why are you the best candidate for us?
What do you enjoy most about working as a massage therapist?
How do you recharge in between clients?
How would you respond to negative feedback from a client?
Give me an example of a time you were sensitive to the needs of your client.